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Digicel Vacancies October 2023, Digicel Vacancies October 2023, Digicel Vacancies October 2023, Digicel Vacancies October 2023
Digicel Vacancies October 2023
#1 Customer Care Agent
Digicel
Apply Now
The successful individual will be responsible for providing outstanding support to business clients, resloving their inquiries, and ensuring their overall satisfaction. The Customer Care Agent will handle a wide range of inquiries and issues.
Company description: Digicel Group Limited
About Digicel
As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.
Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, and self-care, Digicel is the only operator in its markets that can deliver that.
Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.
With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.
Visit http://www.digicelgroup.com for more.
Job description:
Job Title: Customer Care Agent
Primary objective of the job:
The successful individual will be responsible for providing outstanding support to business clients, resolving their inquiries, and ensuring their overall satisfaction. The Customer Care Agent will handle a wide range of inquiries and issues, including technical assistance, order management, account inquiries, and general product or service-related questions.
Main Duties and Responsibilities:
- Respond to inbound calls, emails, and ticket messages from business clients, demonstrating a deep understanding of our products and services. They must address their concerns, resolve issues, and provide accurate information in a timely manner
- Troubleshoot and diagnose problems reported by clients, utilizing available resources, product knowledge, and internal systems. Provide step-by-step guidance to clients to resolve technical issues, escalating to appropriate departments when necessary
- Assist clients with account-related inquiries, including billing, subscriptions, and access management. Update client information and maintain accurate records of interactions, inquiries, and resolutions using our CRM system
- Handle order management tasks, including order placement, modifications, and tracking. Collaborate with internal teams such as Sales and Operations to ensure smooth order fulfillment and timely delivery.
- Maintain a comprehensive understanding of our products and services, staying up-to-date with new releases, features, and industry trends. Effectively communicate product information to clients, addressing their questions and providing recommendations when necessary
- Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.
- Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
Academic Qualifications and Experience Required:
- Five (5) CXC’s or GCE’s
- Minimum of two (2) years’ work experience in a Customer Service environment
- Contact experience will be an asset
- Proficiency in Computer use and Microsoft Applications
Functional Skills:
- Excellent knowledge of Digicel’s products and services
- Experience in Contact Centre Applications (e.g. MINSAT, E-Care, ZENDESK, TCRM)
- Empathy and patience when dealing with clients, maintaining a calm and professional demeanor under pressure
- Ability to multitask, prioritize tasks, and manage time effectively to meet client needs and service level agreements
- Detail-oriented and highly organized, with a strong commitment to accuracy
- Excellent written & verbal communication skills
- Time management skills
Digicel Vacancies October 2023
Apply Now
Digicel Vacancies October 2023
#2 Digital Sales Consultant
Digicel
Apply Now
The Digital Sales Consultant will proactively seek out business opportunities, by connecting with their network of existing client base, or generating interest among new prospects.
Company description:
Digicel Group Limited
About Digicel
As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.
Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts and self-care, Digicel is the only operator in its markets that can deliver that.
Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.
With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.
Visit http://www.digicelgroup.com for more.
Job description:
Job Title: Digital Sales Consultant (Trend Media)
Primary objective of the job:
The Digital Sales Consultant will proactively seek out business opportunities by connecting with their network of existing client base or generating interest among new prospects. They will engage all potential clients by understanding their business objectives and presenting relevant marketing strategies. They are expected to make sales visits and presentation to decision makers; negotiate effectively to secure new advertising campaign contracts and achieve monthly sales targets.
This position requires the management of all client campaigns and interactions through the implementation of digital and traditional advertising pre, ante and post activities.
Main Duties and Responsibilities:
- Do annual and quarterly reviews with clients, to ensure the calendar of events is well noted to generate business revenue opportunities, to exceed sales monthly target
- Liaise with advertisers on a monthly basis to ensure the maximum revenue generating opportunities are achieved. This includes upselling current clients to increase their insertion order monthly value
- Build a recurring set of revenue to generate at least 60% of sales target for the following month
- Build, develop, and grow any business relationships vital to the success of advertising initiatives
- Manage a key portfolio of clients to generate larger contracts of more than USD$10K deals
- Action no less than 15 client meetings per week to ensure a development of a strong pipeline
- Generating new leads through cold calling, calling on inactive accounts, and maintaining an awareness of new business opportunities
- Utilize analytics tools to provide actionable insights/results on various client related activities, with recommendations for future campaigns
- Assess and cultivate long-term strategic goals for advertising development in conjunction with end users, managers, clients, and other stakeholders
- Continuously seek and capitalize on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
- On time daily/ weekly reporting as per advertisers/ internal/ Group requirements
- Peruse all advertising copy to ensure within Trend’s guidelines
- Develop, Implement and Launch all mobile advertising campaigns on a timely manner
- Manage a low debt collections report for clients less than 30 days; this means collecting payments for campaigns within 30 days of receipt of invoice
- Perform related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
- Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.
Academic Qualifications and Experience Required:
- Bachelor’s degree AND related certification OR equivalent combination of education and experience.
- Proven track record at exceeding monthly, quarterly, or annual sales quotas
- At least 2 years’ experience performing similar role / duties
- An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.
Functional Skills:
- Be ambitious, driven and passionate about all things related to sales, advertising and digital marketing, with an excellent comprehension of how the industry works
- Have polished presentation, communication, and analytical skills
- Have an adaptive style in being able to communicate often technical ideas in simple terms
- Have strong organizational skills, being able to manage multiple projects at once
Digicel Vacancies October 2023
Apply Now
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Digicel Vacancies October 2023
Content Manager – Lifestyle and Commercial (Loop News)
Digicel
Apply Now
As the Content Manager – Lifestyle and Commercial (Loop News), you will be responsible for overseeing, and actively participating in content creation, writing, production, and content calendar/roadmap management within the lifestyle and commercial sectors
Company description:
About Digicel
As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.
Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts and self-care, Digicel is the only operator in its markets that can deliver that.
Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.
With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.
Visit http://www.digicelgroup.com for more.
Job description:
Job Title: Content Manager – Lifestyle and Commercial (Loop News)
Primary objective of the job:
We are seeking a highly skilled and dynamic individual to join our organization as the Content Manager for Lifestyle and Commercial content on Loop News. You will be responsible for overseeing, and actively participating in content creation, writing, production, and content calendar/roadmap management within the lifestyle and commercial sectors. This role involves managing a team of freelance creative professionals, acquiring talent, ensuring seamless production processes, and meeting client and organizational objectives across the Caribbean. This role reports into and works closely with the Head of Content Operations and Strategy.
Main Duties and Responsibilities:
- Develop and execute content strategies aligned with organizational goals and client requirements for lifestyle and commercial content across all Loop markets.
- Manage the content calendar and roadmap, ensuring timely and strategic content creation and publication.
- Collaborate with internal stakeholders to define content themes, objectives, and target audiences.
- Conduct market research and analyze industry trends to optimize content strategies.
- Create and edit engaging written content for lifestyle and commercial media, ensuring alignment with brand guidelines and client expectations.
- Provide writing expertise and guidance to the wider content and commercial team, offering constructive feedback and ideas for improvement.
- Optimize written content for SEO and audience engagement.
- Source, recruit, and onboard talented individuals to enhance the content creation team, aligning with project and growth requirements.
- Coordinate talent schedules, assignments, and plans to ensure efficient content production.
- Lead and manage a team of freelance writers, video producers, editors, and other production staff.
- Coordinate and oversee the production process for video content, ensuring it complements the written narrative and meets high-quality standards.
- Manage project timelines, allocate resources, and prioritize tasks to meet deadlines.
- Work closely with cross-functional teams, including marketing, sales, and design, to align content production with overall business strategies.
- Liaise with clients alongside the sales teams, understanding their needs and preferences, and effectively communicate requirements to the creative team when applicable.
- Develop and manage budgets for content production, talent acquisition, and talent management, ensuring efficient allocation of resources.
- Optimize resource utilization and recommend investments in tools, technologies, and talent to improve productivity and output.
- Establish key performance indicators (KPIs) for content production, talent management, and content strategy, monitoring performance against these metrics.
- Generate regular reports on content performance, talent productivity, and other relevant aspects, providing insights and recommendations for improvements.
Academic Qualifications and Experience Required:
- Bachelor’s degree in communications, media studies, or a related field.
- Proven experience in content production, writing, talent acquisition, coordination, and content strategy, preferably within the lifestyle and commercial sectors.
- Strong writing and editing skills, with a portfolio demonstrating proficiency in creating engaging written content.
- Leadership and team management skills, with the ability to motivate and guide a diverse team of creatives across disciplines.
- Exceptional organizational and project management abilities, with a keen eye for detail and adherence to deadlines.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficient in using relevant software and tools for content creation, project management, and analytics.
Functional Skills:
Writing
- Must be an excellent writer with strong editorial skills
- Must be able to create top quality content under tight deadlines
- Must work well under pressure
Social Media:
- Must be able to drive and manage our media across social platforms including Facebook, X, and Instagram.
- Must understand how to grow and build a loyal audience across all social media platforms
Digital Media:
- A knowledge of Word Press, Drupal or other popular Content Management Systems would be an asset
- Knowledge of digital traffic management tools including Google Analytics and Parse.ly would be an asset
- Experience in video editing and using digital photo and video editing tools would be an asset
Digicel Vacancies October 2023
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Pharmacy Workers Wanted
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Republic Bank Vacancy July 2022
Digicel Direct Sales Agent Vacancy
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How to become a schoolteacher
PTSC Temporary Clerk Vacancy
Online Tutor Job Opportunity
NATIONAL INSURANCE BOARD VACANCIES
MUNICIPAL POLICE CONSTABLE VACANCY
Ministry of Education Recruitment
TREND MEDIA Digital Media Sales Consultant
Account Manager Huawei Technologies Co. Ltd Trinidad and Tobago
FOOD BASKET LTD VACANCIES
Hard Rock Hotel and Casino Vacancies
Nutrien Vacancies
Trinbago Airways Vacancies
Hyatt Regency Trinidad Vacancies
Shell Vacancies Trinidad and Tobago
PM: Immigrants take jobs that we don’t want.
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