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CINNABON, CINNABON, CINNABON, CINNABON

CINNABON Job Vacancies 2023

#1 Crew Members

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POSITION DESCRIPTION

POSITION TITLE: Crew Member

DEPARTMENT:  Operations

 

REPORTING RELATIONSHIPS 

POSITION REPORTS TO: Branch Manager 

POSITION PURPOSE AND SCOPE 

The Crew Member is responsible for providing management support at the branch and must lead by example in values and responsibilities. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• The crew member is responsible for meeting the Guest’s needs through Cinnabon’s® Values:
• We A.C.T. Guest First – Develop behaviours to effectively model “We A.C.T. Guest First” with the internal and external Guests;
• We are Clean and Attractive – Learn the importance of maintaining a clean and attractive work environment and appearance;
• We are Fast – Identify what is needed to create an environment where all employees share in the responsibility of exceeding Guest satisfaction;
• We Always Deliver High Quality – Learn what is meant by quality and how to demonstrate behaviours that support the consistent delivery of quality products;
• We Enjoy Working Here – Explore the conditions that allow employees to gain personal, Guest and organizational satisfaction. Able to recite the values and value proposition.
• Sales And Product Quality
• Greets and engages each Guest, ability to suggestive sell to Guests;
• Demonstrates Attentive, Cheerful and Timely (A.C.T.) standards for service;
• Provides product samples to all potential Guests.
• Service / Housekeeping
• Uses WOW! Service to enhance the Guest’s experience;
• Works with other team members to pro-actively react to the Guest’s needs;
• Assist in training new crewmembers in WOW! service.
• Assist in training crewmembers to respond pro-actively to the Guest’s needs.
• Models and promotes the Cinnabon culture;
• Cleaning in accordance to our company’s sanitary standards including but not limited to: sweeping and mopping floors, cleaning walls, tables, counters, kitchen and service equipment. Cleaning the customer service area and removing trash.
• Follows the bakery-cleaning schedule;
• Demonstrates a “clean-as-you-go” mentality;
• Assisting with off-loading, movement and storage of deliveries when required;
• Checking stock of products and ensuring proper stock levels and rotation.

 COMPETENCIES

 To perform the job successfully, an individual should demonstrate the following competencies: 

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. 
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates 
accuracy and thoroughness.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

QUALIFICATIONS AND EXPERIENCE

• At least one (1) year experience in an similar position;
• Food preparation certification would be an asset;

 

SKILLS AND ABILITIES

• Knowledge of safety precautions common to the food service industry;
• Excellent time management skills;
• Excellent interpersonal skills;
• Ability to read and understand instructions and recipes;
• Ability to stand, walk, sit, climb or balance, stoop, kneel, crouch, push or pull handle objects lift and/or move up to 50 pounds;

ENVIRONMENT

• Working environment includes moving machinery, marked changes in temperature and/or humidity, exposure to dust, fumes, gases, radiation, microwave, and confined spaces.
• Extended periods of up to four (4) hours of rolling is mandatory.

CINNABON Job Vacancies 2023

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CINNABON Job Vacancies 2023

#2 Administrative Assistant

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POSITION DESCRIPTION

POSITION TITLE: Administrative Assistant

 DEPARTMENT:  Head Office

REPORTING RELATIONSHIP

POSITION REPORTS TO:    MANAGING DIRECTOR

POSITION PURPOSE AND SCOPE

The Administrative Assistant is responsible for supporting the Management to ensure the efficient operations of the business.  

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assume the role as the primary point of contact between the management and internal/external clients.
2. Maintain a daily journal, arrange meetings and appointments and provide reminders as needed; maintain a master corporate calendar of all meetings, events,
3. Handle requests, feedback, and queries quickly and professionally
4. Update and maintain office policies and procedure
5. Coordinate and execute special requests of management as required  
6. Take meeting minutes
7. Conduct efficient research and procurement tasks
8. Maintain strong relationships with vendors and keep price data in order to get the best pricing on supplies and services.
9. Produce professional-quality written and electronic reports, presentations and briefs
10. Manage recruitment process for management staff. including internal posting of open positions, external solicitation for candidates, interview scheduling, background check processing and completion of new hire paperwork;
11. Prepare paperwork and distribute new hire packages for all management staff.
12. Assist in the preparation paperwork for terminations, transfers, promotions and employee set-up to ensure accuracy in HR database and personnel files
13. Maintain attendance and punctuality records for management staff.
14. Co-ordinate with Payroll Dept. for the submission of supporting documents to facilitate the processing of monthly payroll
15. Develop and maintain an efficient documentation and filing system for both paper and electronic records
16. Delegate tasks as appropriate to other members of the team

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Managing and motivating people – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates 
accuracy and thoroughness.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

QUALIFICATIONS AND EXPERIENCE

• Minimum 4 years’ experience as an Administrative Assistant or similar position.
• University degree will be an asset
• Minimum of 5 CSEC passes including Maths and English.
• Full knowledge of office management systems and procedures

 SKILLS AND ABILITIES

• Solid understanding of HR fundamentals, report writing;
• Demonstrated commitment to high professional ethical standards;
• Superior decision-making, problem-solving and analytical skills;
• Superior conflict-management abilities;
• Proficiency in English, exemplary writing skills
• Excellent interpersonal skills and a collaborative management style; Efficient planning and time management skills
• Ability to stay calm and on-task in high-stress situations
• Current in today’s office technology, and computer software including MS Office 
• Ability to multitask and prioritize daily workload
• High level verbal and communications skills·      
• Discretion with personal and confidential information

CINNABON Job Vacancies 2023

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CINNABON Job Vacancies 2023

#3 Accounting Assistant

 

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POSITION DESCRIPTION

POSITION TITLE:  Accounting Assistant 

DEPARTMENT:   Operations

REPORTING RELATIONSHIPS 

POSITION REPORTS TO:      Managing Director

POSITION PURPOSE AND SCOPE

The Accounting Assistant is responsible for managing risk, controlling cost and thereby increasing revenue though the identification and management of risks inherent in business processes and technology systems to meet business objectives and providing management with the information needed to meet their strategic and financial goals.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assemble and analyze the data for duplicate efforts, fraud, deficient controls, non- compliance of rules and regulations and other management policies by compiling and analyzing internal and external information;
• Plan and conduct properly managed audits (Internal and External)
• Prepare detailed and complete reports on the audit findings;
• Submitting the report of the audit results to the management and recommend the necessary changes;
• Develop and implement an inventory system based on audit findings;
• Creation and maintenance of detailed Company inventory database;
• Creation of systematic methods for handling and tracking of inventory;
• Monitoring of branch inventory turnover to ensure that branches have necessary products/small wares;
• Review all the data about the assets, capital stock, income, surplus and other expenditures;
• Examine all the information and financial systems on a continual basis;
• Forecasting likely levels of demand for services and products to meet the business needs and monitoring stock levels to maximize business efficiency;
• Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality;
• Liaising between suppliers, manufacturers, relevant internal departments and customers;
  Identifying potential suppliers, visiting existing suppliers, and building and maintaining good relationships with them;
• Negotiating and agreeing contracts and monitoring their progress and quality of service provided;
• Confer with all the company officials regarding financial matters;
• Examine if the organization’s objectives are fulfilled by the management activities;
• Maintain an anti-fraud manual with all the updated rules, policies, regulations and procedures;
• Responds to queries from branch managers and other persons regarding audit, compliance inventory and purchasing;
• Provide administrative support by implementing systems, procedures and policies;
• Comply with legal and franchise requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
• Assist Assist in production and inventory management.
• Assist in warehouse management.
• Any other relevant duties.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Managing and motivating people – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

 QUALIFICATIONS AND EXPERIENCE

• At least five (5) years experience in a similar position in retail environment;
• At least five (5) years experience in Finance, Legal, Audit or Compliance;
• Bachelor’s Degree in Business Management; Accounting;
• Experience in Internal Audit would be an asset.

SKILLS AND ABILITIES 

• Sound knowledge of accounting and auditing principles;
• Strong analytical skills;
• Demonstrated ability to design, monitor and evaluate internal controls;
• Superior decision-making, problem-solving and analytical skills;
• Superior conflict-management abilities;
• Excellent time management skills;
• Excellent communication skills both verbal and written;
• Excellent interpersonal skills and a collaborative management style;
• Excellent computer skills and proficient in excel, word, outlook, and access;

CINNABON Job Vacancies 2023

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CINNABON Job Vacancies 2023

#4 Assistant Bakery Manager

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POSITION DESCRIPTION

POSITION TITLE:  Assistant Bakery Manager

DEPARTMENT:    Operations

REPORTING RELATIONSHIPS

POSITION REPORTS TO:             Bakery Manager &/or Area Manager

POSITION PURPOSE AND SCOPE

The Assistant Manager is responsible for assisting the Bakery Manager in the management of all aspects of the operations of the store during business hours especially maximising net operating income, maintaining the Core Values and Mission, upholding operations standards and demonstrating the Core Values to customers, employees and the community.

 ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assist in managing the day-to-day branch operations with the goal of increasing sales, reducing expenses and maximizing net operating income in accordance with monthly budget;
• Assist in driving and delivering periodic operating plans including sales, profitability and management and employee turnover targets;
• Assist in directing and coordinating the activities of all staff though work plan priorities in liaison with the Operations Manager;
• Assist in conducting and monitoring monthly physical inventory;
• Assist in monitoring inventory levels, production and wastage to ensure adequate control of cost of goods without compromising product quality;
• Encourage teamwork and high levels of staff morale through conflict resolution, coaching, bi-monthly meetings and daily communication to branch staff and operations manager.
• Assist in monitoring staffing levels and labour costs to maximize efficiency and control expenses;
• Assist in monitoring product quality and customer service to ensure requisite operational standard.
• Assist in the preparation of Performance Reviews for support staff
• Direct and supervise the ongoing and periodic cleaning and maintenance of all equipment and physical facilities in accordance with manufacturers’ instructions and applicable health standards and company guidelines;
• Assist in monitoring customer preferences and directing innovative guest interactions and suggestive selling techniques via sampling in front of the bakery, behind the hot plate and at the register on a daily basis;
• Maintain a working knowledge and understanding of relevant accounting processes (Profit and loss, cash flow, accounts payable and receivable and operating profit);
• Respond and resolve customer complaints to achieve satisfactory resolutions;
• Assist in monitoring and ensuring compliance with all company policies and procedures and report breaches to Operations Manager;
• Assist in ensuring that employee attendance and payroll records are accurate and up-to-date and that time card reports are submitted weekly;
• Assist in ensuring the prompt completion and transmission of end of day reports and petty cash reports and submit on a daily basis to Accounts Department;
• Assist in managing back office administrative duties in an accurate and timely manner;
• Assist in operating the bakery against “critical few” and full field review standards;
• Participate in monthly meetings as directed by Operations Manager and Managing Director;
• Assists in the training of new entrants
• Any other relevant duties.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Managing and motivating people – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. 
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates 
accuracy and thoroughness.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

SUPERVISORY RESPONSIBILITIES 

Assists Bakery Manager in manages a maximum of fifteen (15) employees, and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS AND EXPERIENCE

• At least three (3) years’ experience in a similar position in food service and/or retail environment;
• At least one (2) year supervisory experience;
• Bakery experience would be an asset;
• Associate Degree in Business Management; Hospitality; or Food and Nutrition would be an asset.

 SKILLS AND ABILITIES

• Working knowledge and understanding of financial statements and reports;
• Demonstrated ability to positively effect sales and profitability;
• Superior decision-making, problem-solving and analytical skills;
• Superior conflict-management abilities;
• Excellent time management skills;
• Excellent communication skills both verbal and written;
• Excellent interpersonal skills and a collaborative management style;
• Excellent computer skills and proficient in excel, word, outlook, and access

CINNABON Job Vacancies 2023

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CINNABON Job Vacancies 2023

#5 Compliance Officer

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POSITION DESCRIPTION
POSITION TITLE:	Compliance Officer
DEPARTMENT:	Operations
REPORTING RELATIONSHIPS
POSITION REPORTS TO:	Managing Director &/or Operations Manager

POSITION PURPOSE AND SCOPE

The Compliance Officer is responsible for ensuring that the company conducts its business in full compliance with all policies and regulations of Parent Company and Cinnaworld Limited as well as regulations that pertain to the food and beverage industry, accepted business practices and internal standards.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Ensures compliance with established control procedures, statutory and company regulations and operating practices of Parent company and Cinnaworld Limited.
2. Conducts audits for all brands within the network of Cinnaworld Limited.
3. Communicates audit findings with the auditees and prepares a final report identifying the corrective action and process improvements to be taken by Manager &/or Area Manager
4. Tracks corrective action and planned action agreements from inspection to closure with Managers &/or Area Managers to accomplish related results.
5. Implement and manage an effective compliance program to ensure quality and customer service standards are met, identify operation problems and implement work process improvements. 
6. Develop, deliver and enhance training programmes relating to food safety, quality and regulatory compliance to Management and crewmembers in alignment with the Parent Company and Cinnaworld Limited standards.
7. Provides direction to Management &/or crewmembers for continuous improvement within the company’s network.
8. Visits all branches within the network to conduct inspections and ensure best practice throughout the network and improved efficiencies at all locations.
9. Participates in continuous evaluation and improvement of all quality aspects within the network of branches with particular emphasis on maintaining through cleaning and hygienic practices.
10. Keeps the Managing Director and relevant Management personnel updated on issues and action which impact the business to bring about major improvement and efficiencies in all aspects.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Food Safety or Food Science related course of study or equivalent experience and also sound knowledge of auditing practices in the food industry.
• At least two (2) years experience in a position in Compliance

SKILLS AND ABILITIES

• Critical thinking skills
• Strong organizational and time management skills
• Excellent interpersonal skills
• Ability to demonstrate initiative, dedicated work habits and sets high standards
• Good leadership and managerial skills
• Ability to multi-task and possess strong organizational and time management skills
• Excellent verbal and written communication skills
• Well versed in computer skills Microsoft Office Suite

CINNABON Job Vacancies 2023

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CINNABON Job Vacancies 2023

#6 Marketing Coordinator

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POSITION DESCRIPTION
POSITION TITLE:	Marketing Coordinator
DEPARTMENT:	Operations
REPORTING RELATIONSHIPS
POSITION REPORTS TO:	Managing Director (MD)

POSITION PURPOSE AND SCOPE

The Marketing Coordinator reports to the Managing Director and is responsible for developing and maintaining marketing strategies to meet organizational objectives in collaboration with the Managing Director.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assist in the development and implementation of an Integrated Marketing Communication (IMC) Plan as a holistic approach of information dissemination 
• Assist in communicating new product and service opportunities, special developments, information, or feedback gathered through field activity 
• Preparation of the Company’s Marketing Analysis Report to:
• Assess and report on the company’s brand movement in the market share versus other competitive brands
• Analyse and report on results of advertisement and marketing campaigns
• Report on trade visits and developments as requested and to report and address issues of concern (Merchandising, Look of Success, Pricing, Competitor trade activity etc.) 
• Assist with planning and implementing marketing and sales strategies to achieve maximum growth potential in all business channels
• Keeps abreast of market conditions, customer trends, competitive, trade, promotional activities, pricing structures, price changes, promotions, inventory supply and product developments to determine customer preferences and to coordinate business activities involving sales of products and services
• Assist in the development and implementation of an actionable online marketing strategy to meet company objectives through social media marketing and to: 
• Monitor online blogs for tracking communications related to the brand of the company
• Manage and update Social Media and Company Website content daily
• Develop and maintain sales materials and current product knowledge 
• Develop, establish and maintain a customer relationship management database for current and potential customer relationships
• Participate in marketing events such as seminars, trade shows, and telemarketing events
• Maintain regular retail visits to monitor brand movement and seek additional opportunity
• Identify retailer/dealer opportunities for further brand expansion
• Develop standardized Company presentations, sales scripts and proposals
• Responsible for updating on a timely basis promotional items inventory and internal stores keeping, monitoring stock levels and sourcing for supplies and ensuring that the stores room is kept clean, safe, and marketing materials are packed and in placed
• Producing and distributing quarterly newsletter to internal and external stakeholders
• Implementing project management system for documenting and tracking internal and external business activities 
• Develops partnership with internal departments (e.g. customer service, technical operations etc.) to ensure customer satisfaction
• Working with customers in developing case studies, references, and testimonials.
• Update and maintain, promotional and marketing Calendar
• Develop and execute in store training for staff regarding marketing campaigns
• Perform any other related duties as may be assigned

 COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Motivating people – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for activities; Makes self available to staff; Develops employees’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services;
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others 
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates 
accuracy and thoroughness. 
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

 QUALIFICATIONS AND EXPERIENCE

1. BSc degree in Marketing, Sales, Customer Service or LCCI Diploma or an equivalent combination of education and experience.
2. At least two to three (2-3) years’ experience in marketing or business development, sales and customer service.
3. Experience in the Food and Beverage Sector will be an asset.

SKILLS AND ABILITIES

1. Superior decision-making, problem-solving and analytical skills;
2. Superior conflict-management abilities;
3. Excellent communication skills both verbal and written;
4. Excellent interpersonal skills and a collaborative management style;
5. Excellent computer skills and proficient in excel, word, outlook, and access.

CINNABON Job Vacancies 2023

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CINNABON Job Vacancies 2023

#7 Operations Coordinator

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POSITION DESCRIPTION
POSITION TITLE:	Operations Coordinator
DEPARTMENT:	Operations
REPORTING RELATIONSHIPS
POSITION REPORTS TO:	Managing Director

POSITION PURPOSE AND SCOPE

The Operations Coordinator is responsible for increasing sales and profits of the bakery through sound management and leadership practices, executed primarily through solid operation, financial management and people development to maximize Guest satisfaction. The Operations Co- Ordinator must consistently demonstrate as well as enforce company policies, practices and procedures in a proactive and timely manner.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Sales and Profits

1. Monitor and oversee Company’s weekly sales goals in liaison with Bakery Managers to ensure achievement of targets in accordance with Company Strategic Plan; 
2. Drive incremental sales growth in collaboration with Bakery Managers;
3. Manage bakery profit by controlling sales and operating costs with special emphasis on the critical food cost (Yields and Wastage);
4. Monitor Bakery inventory levels to ensure product availability and optimum cash flow;
5. Monitor purchasing on a weekly basis to avoid expenses in excess of the monthly budget and labour budget

Performance Management

1. Conduct periodic audits in collaboration with Audit and Compliance Coordinator at locations;
2. Manage and troubleshoot equipment repairs and related paperwork by following company standards for reporting maintenance problems;
3. Assist with marketing programs, including the display of POP marketing/merchandising materials and corresponding training of employees;
4. Proactively seek local store marketing opportunities, contacting various organizations in the community for sales opportunities;

Service & Product Quality

1. Monitor and evaluate guest service and satisfaction periodically and promptly address guest complaints to achieve suitable resolutions;
2. Ensure product quality via implementation and execution of the PACE system, in all bakeries, taking corrective action when necessary;
3. Assist with preparation and baking of products.

Staffing

1. Review and monitor employee’s working hours and weekly rosters, to avoid overtime;
2. Monitor bakery staffing plans, to ensure adequate staffing per shift according the season;
3. Develop succession plan in collaboration with Managing Director;

4. Conduct interviews with appropriate selection tools and background process;
5. Review and co-ordinate submission of timesheets.

Training

1. Supervise training processes and procedures for all employees and follow up to ensure thorough execution of training standards; 
2. Conduct performance reviews in a timely manner for Managers and Assistant Managers;
3. Ensure all the Managers conduct staff evaluations at the requisite time;
4. Direct and support Bakery Manager and Assistant Manager by coaching, counselling and training to accomplish Company Strategic Plan;

Policies and Procedures

1. Monitor procedures to ensure compliance with all Company policies, rules and regulations; 
2. Comply with Brand standards and Health requirements and/or other agencies to ensure a clean and safe bakery environment at all times as defined by operational standards in the Operations Manual;
3. Ensure compliance with company cash control and security policy;
4. Ensure safe working conditions in the bakery;
5. Ensure accidents and incidents are reported to the appropriate authority in a timely manner;
6. Monitor procedures for resolving Ministry of Health violations promptly.

Administration

1. Coordinate clearing of shipment of goods and create and maintain a detailed Company inventory database;
2. Create systematic methods for handling and tracking of inventory; 
3. Monitor of branch inventory turnover to ensure that branch has necessary products/small wares;
4. Arrange, coordinate and oversee quarterly and annual physical inventory checks;
5. Prepare purchase orders and supplier bid lists to obtain competitive quotations on commodities and services;
6. Establish and maintain Key Supplier Agreements, accurate records and documentation on all solicitations, responses, purchases, contracts, correspondence and related follow up;
7. Analyze current procurement activities and recommending improvement through more efficient procurement methods, quantity discounts, standardization, value analysis and cooperative purchasing;
8. Submit all required documents/paperwork to Head Office within the stipulated time frames;
9. Manage back office administrative duties in an accurate and timely manner;
10. Perform any other related duties, as required.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Managing and motivating people – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. 
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

 

SUPERVISORY RESPONSIBILITIES

Directly manages a maximum of fifteen (15) employees, and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS AND EXPERIENCE

• At least eight (8) years experience in a similar position in food service and/or retail environment;
• At least five (5) years supervisory experience;
• Bakery experience would be an asset;
• Bachelor’s Degree in Business Management; Hospitality; Marketing or Customer Service would be an asset.
• Proficient in Microsoft Office suite and inventory management.

SKILLS AND ABILITIES

• Working knowledge  and  understanding  of  financial  statements,  reports  and  accounting processes;
• Demonstrated ability to positively effect sales and profitability;
• Superior decision-making, problem-solving and analytical skills;
• Superior conflict-management abilities;
• Excellent time management skills;
• Excellent communication skills both verbal and written;
• Excellent interpersonal skills and a collaborative management style;
• Excellent computer skills and proficient in excel, word, outlook, and access;

CINNABON Job Vacancies 2023

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