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Amplia Vacancy July 2022, Amplia Vacancy July 2022, Amplia Vacancy July 2022, Amplia Vacancy July 2022
Amplia Vacancy July 2022
ICT Technician
Amplia Communications Limited
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provides technical helpdesk support related to hardware, software, and application configurations. The role is the primary contact for technical assistance for persons working at office locations and remotely.Drums
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JOB SUMMARY
The ICT Technician provides technical helpdesk support related to hardware, software, and application configurations. The role is the primary contact for technical assistance for persons working at office locations and remotely. Responsibilities include but are not limited to diagnosing, repairing, and resolving queries, isolating problems, determining, and implementing solutions which involve collaboration with the Infrastructure and Security Team and Application and Data Team. MAIN RESPONSIBILITIES
- Delivering service excellence daily in keeping with Amplia’s Customer Service Philosophy.
- Primary support with regards to helpdesk requests.
- First line support for all internal calls relating to issues on any ICT systems.
- Computer application installation and support.
- Computer hardware installation and support.
- Telephony/ PBX support
- Schedule, communicate and execute maintenance activities.
- Adhere to the ICT department KPIs.
- Escalate user issues timely and efficiently to provide an effective resolution.
- Ensure updated and correct Amplia Communications’ information is circulated to the team to preserve customer satisfaction
- Identify system and workflow improvements to enhance the team’s efficiency.
- Makes recommendations for product and process development based on customer feedback and analysis of same: ICT policies and procedures.
- Maintain a standard of performance in line with Amplia Communications’ standards.
- Maintain and upkeep of all ICT asset inventory: end user inventory
- Implement countermeasures / recommendations from penetration Testing / audits
- Single-Sign-On (SSO) & Users Identity Management
- Install antivirus/antimalware/antispyware on Desktop/ Laptop/ Endpoint Security for end users
- Desktop/Laptop/ User Application Patch Management
- Backup and Recovery Validation
- Applications Authorization & Authentication
- 1st line application support.
- Data Confidentiality, Validation, Integrity & Availability
- Error Handling and Troubleshooting with end users.
- PC/Printer/Network Assets management
- Inventory Management of company assets, issue, and retrieval of end user Desktop / Laptop / Endpoint Management
- Anti-Spam/Anti-Virus and cyber security support and upgrade
- Ensure adherence to applicable HSE legislation and policies as far as reasonably practicable.
- Commit to attending all required HSE training.
- Ensure all HSE assigned Key Performance Indicators (KPIs) are fulfilled on a continuous basis.
- Display a professional attitude which maintains a pleasant ambience and positive work environment
- Performs any other job duties and responsibilities as assigned
REQUIREMENTS
- Bachelor’s Degree in Information Technology or equivalent is desired.
- At least two (2) years’ experience in ICT inclusive of Helpdesk Support experience will be an asset
- Must be in possession of a Police Certificate of Good Character
- Must be fully vaccinated and in possession of a vaccination card showing immunization for Sars-CoV2 (COVID-19)
- A good working knowledge of operating systems (Windows, Mac OS), local area networks, wide area networks, network security, personal computers, and office productivity tools.
- Knowledge of network security concepts would be an asset.
- Ability to develop strong rapport with assigned team
- A good understanding of quality customer service principles is necessary for this position.
- Strong interpersonal skills and the ability to communicate with many different levels of management.
- Strong analytical, organizational reporting and multi-tasking skills.
- Must have the desire to help others and problem solve in a fast-paced environment
- Must possess strong general computer skills and demonstrate proficiency
- Proficient in Word, Excel and PowerPoint for presentations and reports as required.
- Excellent time management skills.
- Adaptable to changing environments.
- Positive Team Spirit, enthusiastic with a strong aptitude and a positive “can do” attitude
- Professional demeanour, dependable, and able to maintain confidential information.
- Exemplary Attendance and Punctuality.
- Reliable, flexible to work as business needs requires, including evenings, weekends, or holidays.
- Attention to detail – thoroughness, organization, and analysing information.
- Communication – excellent report writing, verbal and documentation skills.
- Honesty/Fairness – maintain high levels of performance, honesty, and integrity.
- Ability to establish and maintain effective working relationships with team members, agencies, customers, and the public
- Ability to identify problems and make reasonable recommendations and/or take the necessary actions to resolve
- Must be able to multi-task and work efficiently in time sensitive, high-pressure situations
- Ability and willingness to learn and apply new technologies quickly
- Strong system administration skills
Amplia Vacancy July 2022
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