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Food and Beverage Jobs January 2023, Food and Beverage Jobs January 2023, Food and Beverage Jobs January 2023, Food and Beverage Jobs January 2023

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

1. Bar Server

Apply Now

Job Summary- The Bar Server connects with guests, answer questions, collect and serve orders and offer recommendations.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Bar Server connects with guests, answer questions, collect and serve orders and offer recommendations. The incumbent must have exceptional communication skills, high energy, passion for service, neat appearance and a professional and friendly personality. In addition to actively upselling, the incumbent must ensure that orders are delivered promptly, and that service meets or exceeds guests’ expectations.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Be well- informed about elements of all the beverage and food menus.
• Actively discuss any guest allergies and recommend alternatives.
• Assist the Bartender/Mixologist and Barista on shift to facilitate prompt service for guests.
• Communicate with Management any innovative ideas to improve the quality of service.
• Advise guests about and upsell menu additions and specials.
• Assist with performing inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Maintain a safe and inviting work environment and dining area by cleaning and sanitizing surfaces and equipment throughout daily service.
• Ensure proper health and safety practices for a food and beverage professional are consistently practice by Bar Team at all times.
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of goods.
• Collect payments for beverages served and enter accurate data in the point-of-sale system.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires physical tasks, including the ability to stand, walk, bend, use wrists etc. for prolonged hours and the ability to lift up to 25 lbs.
• Accurately collect orders while paying attention to details when taking orders (dietary/allergies, coffee blend, sugar ratio, milk option etc).
• Ensure there is always a ready supply of clean wares available.
• Apply on the job training with Junior Bar Team Members on all best practices of the Company.
• Take initiative to learn and understand all aspects of the role, to optimize continuous development and Company growth.
• Work with other cast members to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics.
• Certificate in food and beverage management or relevant discipline from a recognised University
• At least two (2) years’ experience in the Food and Beverage industry or a similar role.
• Valid food badge.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Good knowledge of wine selection, wine service, beer service, drink and cocktails.
• Basic math and computer skills.
• Understanding of point of sales system.
• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Exceptional interpersonal, written and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• A passionate team player, able to work in a fast-paced environment.
• Ability to anticipate guest needs and assess preferences.
• Highly organised with acute attention to detail.
• Confidently assume accountabilities for all tasks and interactions completed.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to face large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure
• Ability to adapt, act quickly to process change and multi-task
• Ability to interact with professionalism and maturity
• Strong attendance record.

Prerequisite to Apply:

• Flexible to work shifts, weekends, public holidays and private events.

       All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

2. Bartender/Mixologist

Apply Now

Job Summary- The incumbent will connect with guests, assess their preferences, answer questions, recommend menu items, provide classic beverages and craft exciting, signature beverages.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Bartender/Mixologist cordially greets all guests and delivers exceptional beverage services. The incumbent will connect with guests, assess their preferences, answer questions, recommend menu items, provide classic beverages and craft exciting, signature beverages. In addition, the Bartender/Mixologist will ensure that orders are prioritized, service meets or exceeds guests’ expectations and must demonstrate excellent communication skills, high energy, passion for service, a neat appearance and a warm, service-oriented personality.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Be educated about elements of all the beverage and food menus.
• Actively discuss any guest allergies and recommend alternatives.
• Accurately collect orders and prioritise their prompt preparation and delivery.
• Expertly prepare beverages for guests according to standardized recipes and prioritise the quality of drinks.
• Develop and communicate new beverage recipes to management
• Plan seasonal menus and advise guests about and upsell menu additions and specials.
• Frequently conduct inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Collect payments for beverages served and enter accurate data in the point-of-sale system.
• Apply on the job training with Junior Bar Team Members on all best practices of the Company.
• Ensure proper health and safety practices for a food and beverage professional are consistently practiced by bar team at all times.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Communicate with management any innovative ideas to improve the quality of service.
• Take the initiative to stay abreast of and incorporate new trends in the field, to further improve the Company.
• Maintain a safe and hygienic environment by cleaning and sanitizing surfaces and equipment throughout daily service.
• Complete duties that include preparing for service and ensuring proper closing procedures at the end of each shift.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires physical tasks, including the ability to stand, walk, bend, use wrists etc. for prolonged hours and the ability to lift up to 25 lbs.
• Ensure there is always a ready supply of clean wares available.
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of goods.
• Take initiative to learn and understand all aspects of the role, to optimize continuous development and Company growth.
• Work with team to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• Diploma in food and beverage management or relevant discipline from a recognized University
• At least three (3) years’ experience in the Food and Beverage industry or in a similar role.
• Valid food badge.
• Bartending & Mixology certification.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Good knowledge of wine selection, wine service, beer service, drink and cocktails.
• Keen understanding of mixology tools and techniques.
• Basic math and computer skills.
• Understanding of point of sales system.
• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Exceptional interpersonal and communication skills with the ability to listen carefully and communicate in a professional and kind manner, with people from diverse backgrounds.
• A passionate team player with ability to work in a fast-paced environment.
• Ability to anticipate guest needs and assess preferences.
• Highly organized with acute attention to detail.
• Confidently assume accountabilities for all tasks and interactions completed.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to work in large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.
• Knowledge of Front of House roles.

Prerequisite to Apply:

• Flexible to work shifts, weekends, public holidays and private events.

  All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

3. Bar Manager

Ice Cube Entertainment Limited

Apply Now

Job Summary- The Bar Manager is responsible for overseeing the daily functioning of the bar and its direct reports, including guest services, monitoring cast members and inventory management.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Bar Manager is responsible for overseeing the daily functioning of the bar and its direct reports, including guest services, monitoring cast members and inventory management. The incumbent will plan, organize, manage bar work procedures to ensure that all objectives are met and provide a safe, fun environment for cast members and guests. The Bar Manager must also have exceptional communication skills, high energy, passion for service, a neat appearance and a warm, service-oriented personality.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Responsible for assisting the company in meeting service, sales, and targets.
• Supervise and instruct bar team members during their daily tasks.
• Train, coach and mentor bar team members to provide the best possible services, to attract more guests.
• Oversee the training and monitoring of the wait staff.
• Manage Daily Bar Operations including preparing work schedules to ensure that the bar and lounge areas are optimally operational.
• Frequently conduct inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Take initiative to learn and understand all aspects of the role, to optimize continuous development and Company growth.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires physical tasks, including the ability to stand, walk etc. for prolonged hours and may require the ability to lift up to 25 lbs.
• Perform any other duties as required by the job function
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of goods.
• Perform quality assurance checks on ingredients and storage for all assigned spaces.
• Maintain a clean, safe environment by cleaning and sanitizing surfaces and equipment throughout daily service.
• Assist with planning specials, menus and promotional events.
• Ensure adequate compliance with payment processes and perform relevant accounting and administrative reports as needed.
• Be well informed of all products and services offered, including the specifics of their prices, the food and beverage menus, locker and vending machine usage and all other specialty areas.
• Display empathy and a sense of genuine care when in the delivering responses regarding guest situations, concerns or complaints. Effectively utilize service recovery tools to ensure that guest confidence is restored where necessary.
• Oversee the completion of duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.

Qualifications and Experience:

• A First Degree in, Hospitality Management, Business Management Studies or relevant discipline from a recognized University.
• Diploma in food and beverage management or relevant discipline from a recognized University
• At least three (3) years’ experience in a Supervisory or Management role.
• At least (3) three years of experience in a Customer Service role.
• Proven experience with the Point-of-Sale system.
• Valid food badge would be an asset.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Knowledge of basic Bartending & Mixology and preparations of hot beverages.
• Ability to functionally supervise and train employees.
• Strong interpersonal skills (tact, diplomacy, flexibility, discretion and impartiality) are essential for this position.
• Must be able to work with a diverse range of people and communicate with them effectively.
• Ability to demonstrate a high level of confidence, maturity, and competence.
• Exceptional Customer Service skills.
• Must be able to demonstrate excellent planning, time management, and organizational skills
• Excellent communication skills both written and verbal
• Be highly skilled at handling many issues and functions at the same time.
• Excellent team working and interpersonal skills
• Ability to self-manage and meet deadlines.
• Ability to adapt and act quickly to process change.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to face large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Confidently assume accountability and responsibility for all tasks and interactions completed by yourself and all those in your charge.

Prerequisite to Apply:

• Flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

4. Barista

Apply Now

Job Summary-The incumbent will connect with guests, prepare classic beverages, craft new, signature beverages and must demonstrate exceptional communication skills, high energy, passion for service, a neat appearance and a warm, service-oriented personality

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Barista warmly greets all guests and delivers exceptional beverage services. The incumbent will connect with guests, prepare classic beverages, craft new, signature beverages and must demonstrate exceptional communication skills, high energy, passion for service, a neat appearance and a warm, service-oriented personality. In addition, the Barista will ensure that orders are prioritized, and that service meets or exceeds guests’ expectations.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Pleasantly connect with guests, answer questions and advise on menu items and specials.
• Expertly prepare beverages for guests according to standardized recipes and prioritise the quality of drinks.
• Grind and blend beans freshly every day to ensure high-quality stock is always readily available.
• Collect payments for beverages served and enter accurate data in the point-of-sale system.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Communicate with management any innovative ideas to improve the quality of service.
• Take the initiative to stay abreast of and incorporate new trends in the field, to further improve the Company.
• Frequently conduct inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires physical tasks, including the ability to stand, walk, bend, use wrists etc. for prolonged hours and the ability to lift up to 25 lbs.
• Accurately collect orders and pay attention to details when taking orders (dietary/allergies, coffee blend, sugar ratio, milk option etc).
• Perform daily cleaning and maintenance activities on all machines, equipment and tools.
• Ensure there is always a ready supply of clean wares available.
• Take initiative to learn and understand all aspects of the role, to optimize continuous improvement and Company growth.
• Work with team to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Apply on the job training with Junior Bar Team Members on all best practices of the Company.
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of goods.
• Maintain a clean, safe environment by cleaning and sanitizing surfaces and equipment throughout daily service.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• Diploma in food and beverage management or relevant discipline from a recognised University.
• Valid food badge.
• At least three (3) years’ experience in the Food and Beverage industry or Barista role.
• Experience in latte art and mixology is required.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Expert knowledge on intricacies of coffee, preserving quality and preparation best practices
• Keen understanding of hot beverage preparations, tools, machines and techniques.
• Basic math and computer skills.
• Exceptional interpersonal and communication skills with the ability to listen carefully and communicate in a professional and kind manner, with people from diverse backgrounds.
• A passionate team player, able to work in a fast-paced environment.
• Ability to anticipate guest needs and assess preferences.
• Highly organised with acute attention to detail.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to work in large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.
• Knowledge of Front of House role.
• Understanding of point of sales system
• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Confidently assume accountabilities for all tasks and interactions completed.

Prerequisite to Apply:

• Flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

5. Barista-Bartender Assistant

Apply Now

Job Summary- The Barista-Bartender Assistant provides support to the Mixologist and Barrister to allow them to effectively execute their duties.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Barista-Bartender Assistant provides support to the Mixologist and Barrister to allow them to effectively execute their duties. Under the guidance of both the Mixologist and the Barrister, the incumbent that all bar related supplies are in adequate stock and ready for immediate use and will assist in whatever way that is needed to ensure that the Team successfully delivers on their mandate. Must be willing to learn and have exceptional communication skills, high energy, passion for service, a neat appearance and a warm, service-oriented personality.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Cordially engage guests, answer questions and advise on menu items and specials.
• Be educated about elements of all the beverage and food menus.
• Actively discuss any guest allergies and recommend alternatives.
• Assist in the preparation of hot and cold beverages for guests according to standardized recipes and prioritise the quality of drinks.
• Grind and blend beans freshly every day to ensure high quality stock is always readily available.
• Assure stock is readily available for both Barista and Mixologist.
• Collect payments for beverages served and enter accurate data in the point-of-sale system.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Take the initiative to stay abreast of and incorporate new trends in the field, to further improve the Company.
• Communicate with management any innovative ideas to improve the quality of service.
• Assist with conducting inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires physical tasks, including the ability to stand, walk, bend, use wrists etc. for prolonged hours and the ability to lift up to 25 lbs.
• Accurately collect orders and pay attention to details when taking orders (dietary/allergies, coffee blend, sugar ratio, milk option etc).
• Perform daily cleaning and maintenance activities on all machines, equipment and tools.
• Ensure there is always a ready supply of clean wares available.
• Take initiative to learn and understand all aspects of the role, to optimize continuous development and Company growth.
• Work with team to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Apply on the job training with Junior Bar Team Members on all best practices of the Company.
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of goods.
• Maintain a safe environment by cleaning and sanitizing surfaces and equipment throughout daily service.
• Complete duties that include preparing for service and ensuring proper closing procedures at the end of each shift.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics.
• A certificate in food and beverage management or relevant discipline from a recognized University
• Valid food badge.
• At least two (2) years’ experience in the Food and Beverage industry or a similar role.
• Experience in latte art and mixology is an asset.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Expert knowledge on intricacies of coffee, preserving quality and preparation best practices
• Keen understanding of hot beverage preparations, tools, machines and techniques.
• Good knowledge of wine selection, wine service, beer service, drink and cocktails.
• Keen understanding of mixology tools and techniques.
• Basic math and computer skills.
• Exceptional interpersonal and communication skills with the ability to listen carefully and communicate in a professional and kind manner, with people from diverse backgrounds.
• A passionate team player, with ability to work in a fast-paced environment.
• Ability to anticipate guest needs and assess preferences.
• Highly organized with acute attention to detail.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to work in large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.
• Knowledge of Front of House role.
• Understanding of point of sales system.
• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Confidently assume accountabilities for all tasks and interactions completed.

Prerequisite to Apply:

• Flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

6. Facilities Coordinator

Apply Now

Job Summary- The Facilities Coordinator works very closely with the HSE and Operations Teams to ensure that the premises are maintained according to approved hygiene and aesthetic standards.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Facilities Coordinator works very closely with the HSE and Operations Teams to ensure that the premises are maintained according to approved hygiene and aesthetic standards. The incumbent will have expert knowledge of all civil, mechanical and electrical systems as well as other specialized equipment maintenance and servicing criteria at the facility and all other related premises. This is a very critical role given that the brand value weighs heavily on ‘magical’ guest experiences of which sanitation and visually appealing premises play a major part and should therefore, never be compromised. The incumbent must be a quick and critical thinker who has the drive, passion and high energy to create innovative solutions at short notice given the resources on hand, to maintain best in class guest experiences. Must be able to motivate and mentor team members to catch the vision and consistently deliver on the mandate.

Key Duties and Responsibilities: 

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Be the holder of detailed blueprints of the primary and secondary facilities inclusive of all civil, mechanical and electrical systems and specialized equipment. Have in depth knowledge of the policies and procedures regarding servicing and maintenance for each.
• Create and maintain a detailed list of building, maintenance machinery, equipment, etc. within your scope and conduct regular audits. Inspect equipment and machinery to observe possible unsafe conditions and recommend solutions to issues, improvement opportunities or new prevention measures. Ensure the completion and regular review of risk assessments for all work equipment and workflows.
• Create and maintain (continually optimize) servicing and maintenance rosters to ensure that all equipment is properly maintained and that there is no reason for down time on the part of the Facilities Team. Work Schedule Rosters to be approved by Operations Manager on a weekly basis.
• In the case of emergencies, work quickly to ensure service is restored in the shortest possible time.
• Develops, manages, and keeps current all site emergency action plans.
• Create and maintain Service Level Agreements and follow up on work requests to ensure that arrangements are made for the timely delivery of the service.
• Maintain a contact list of service providers and key contact personnel information and ensure same is updated regularly.
• Schedule and oversee the work of external contractors on the premises to ensure that quality work is delivered using safe work practices and consistent with the work order.
• Provide input and support to all operational budgets pertaining to the facilities.
• Work closely with HSE Manager to ensure that all accidents are reported to the necessary parties, documented, investigated and recommended improvements implemented.
• Take initiative to learn and understand all aspects of the role, to optimize continuous growth and development and liaise with external consultants regarding the regular provision of training programmes and health and safety services.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Work to effectively resolve any facility issues, in an effort to assure guest satisfaction.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• The job requires some physical tasks, including the ability to stand, stoop, bend, use wrists etc. for prolonged hours and the ability to lift up to 25 lbs.
• Stay abreast of all events and promotions happening at the facility in order to adequately cater to any needs that may arise. Work closely with Janitorial Team to ensure sufficient support is provided during operational hours.
• Ensure that Team members are well trained and equipped to efficiently execute their tasks.
• Maintain an active list of approved spare parts for all equipment (including office equipment) and ensure that these are procured and on hand in the event they need to be used/changed out.
• Identify and review facility needs for improvements and upgrades and review utility consumption, repairs and other costs associated with equipment and facility.
• Work closely with the Ice Rink Attendants to schedule resurfacing of the ice as needed and arrange logistics.
• Work closely with Janitorial Team to coordinate and manage the cleaning and sanitizing of main facility after hours (after 12.00pm daily) to be ready for opening the next day.
• Evaluate practices, procedures and facilities to assess risk and ensure adherence to regulations.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• A Bachelor’s Degree in Civil/Mechanical/Electrical/Facilities Management or related technical field.
• At least four (4) years’ experience in Facilities Management at a senior level or similar field.
• Training as evidenced by a Technician’s Diploma or equivalent in Civil/Mechanical/Electrical Engineering or Certification in Facilities Management or a related field.
• Experience using safe work practices when conducting routine maintenance tasks.
• OSH Certification
• Proficient in all Microsoft Applications.
• Qualified First Aid trainer

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Excellent knowledge of OSHA Act and Health and Safety Regulations.
• Excellent leadership, organisational, analytical and problem-solving skills.
• Knowledge of the methods, materials and equipment used in the preventative maintenance and repair of facilities and equipment.
• Knowledge of the principles and practices of Facilities Management.
• Knowledge of building, construction and maintenance work, codes and standards.
• Knowledge of project management principles and practices.
• Some knowledge of the principles of office space planning and utilization.
• Exceptional interpersonal, written and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• Excellent guest service skills ensure a high degree of guest satisfaction.
• Confidently assume accountabilities for all tasks and interactions completed.
• Detail-oriented, reliable, passionate and punctual.
• Can work both individually and in teams.
• Ability to utilize technology efficiently.
• Must be able to work in large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.
• Ability to assess the needs of others to ensure a positive experience.

Prerequisite to Apply:

• Ability to operate with flexible work arrangements and able to respond to emergency requests to work outside normal working hours.
• Must be able flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

7. Candy Wall Attendant

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Job Summary- The incumbent warmly welcomes guests, assists with candy dispensing and other station responsibilities including re-stocking, sanitizing and upselling items and services to the guests.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Candy Wall Attendant efficiently operates and maintains the ICED Candy Wall Feature, while creating unforgettable experiences for our guests. The incumbent warmly welcomes guests, assists with candy dispensing and other station responsibilities including re-stocking, sanitizing and upselling items and services to the guests. Exceptional communication skills, high energy, passion for service, a neat appearance, a warm and sociable personality and willingness to assist others are critical traits for the holder of this position.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture and true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Ensure the efficient operation of the ICED Candy Wall Feature by ensuring that all machines are fully functional at all times.
• Upsell candy and photo opportunities at ICED Candy Wall Feature to guests.
• Be familiar with each type and price of product that is in each canister and be ready to provide recommendations to guests according to their tastes and preferences. This can be used as a way to seek out guest engagement.
• Frequently conduct inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of goods.
• Engage guests, issue hand sanitizer, assist with dispensing candy, discuss any allergies and recommend alternatives to guests when needed.
• Collect payments for items purchased and enter accurate data in the point-of-sale system.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Work to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Communicate with management any innovative ideas to improve workflows and improve service.
• Be in contact with members of the Janitorial Team to ensure that machines are clean and sanitized throughout shift.
• Work closely with the Janitorial Team to ensure that round the clock support is provided to ensure any spillage of candy is cleaned up without delay.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires personal contact, including high-fiving and physical tasks, including the ability to stand, walk, bend, use wrists etc. for prolonged hours and may require the ability to lift up to 25 lbs.
• Take initiative to learn and understand all aspects and practices of the role, to optimize workflows thereby ensuring continuous improvement and growth.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics
• Minimum one (1) year experience in a customer service field or similar position.

Or any other equivalent combination of qualification and experience

 

 Knowledge, Skills and Abilities: 

• Ability to utilize technology efficiently.
• Exceptional interpersonal, written and oral communication skills with the ability
• Understanding of point of sales system to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• A passionate team player, with an ability to work collaboratively.
• A deep sense of willingness to assist others.
• Ability to anticipate guest needs and assess preferences and adapt to change.
• Highly organized with acute attention to detail.
• Ability to work in a fast-paced environment.
• Confidently assume accountabilities for all tasks and interactions completed.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to work in large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Ability to interact with professionalism and maturity.
• Strong attendance record.

Prerequisite to Apply:

• Must be able flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

8. First Floor Manager

Ice Cube Entertainment Limited

Apply Now

Job Summary-The First Floor Manager is responsible for managing all cast members within their scope and overseeing the efficient execution of procedures and workflows to ensure that all floor activities are well executed.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The First Floor Manager is responsible for managing all cast members within their scope and overseeing the efficient execution of procedures and workflows to ensure that all floor activities are well executed. It is imperative that the incumbent knows all workflows and procedures for every Direct Report and is able to effectively mentor and motivate cast members to deliver exceptional service and achieve all deliverables. Incumbent will be responsible for managing guest services, monitoring cast members and spearheading inventory management for the floor they are in charge of. The First Floor Manager must demonstrate high energy, passion and spirit for adventure and should be a very charismatic, sociable and helpful person by nature. Strong communication skills, good foresight, great team spirit, willingness to always give the best and be held responsible and accountable for others are the traits of a model First Floor Manager.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture and true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• The superior guest service experience that is synonymous with the brand is owned by the First Floor Manager (Experience Guide). As such, the incumbent must ensure that the cast members within their scope have a solid grasp of what is required in this area and that they are well equipped to execute the task(s) to the set standard.
• Responsible for meeting service and sales goals.
• Mentor, train and coach cast members to effectively execute their daily tasks.
• With the guidance of the Operations Manager, manage daily floor operations including preparing work schedules to ensure that all areas are operational.
• Communicate with management any innovative ideas to improve the quality of service.
• Frequently conduct inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Take initiative to learn and understand all aspects of the role, to optimize workflows for greater operational efficiency and growth.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires physical tasks, including the ability to stand, walk etc. for prolonged hours and may require the ability to lift up to 25 lbs.
• Perform any other duties as required by the job function
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of goods.
• Maintain a clean, safe environment by ensuring the cleaning and sanitizing of surfaces and equipment throughout daily service.
• Supervise the safe operation of the Ice Rink, liaising directly with the rink attendants throughout service.
• Fully responsible for the efficient operation of the Candy Wall. Close interaction with Candy Wall Attendant to ensure the area is fully stocked with candy and other necessary items, sanitized and ready for service.
• Take initiative to regularly assess which areas may need additional support during peak service hours and reassign trained personnel to assist, if required.
• Assure the optimal operations of the Ice Skate and Locker Rental station, ensuring sufficient inventory of sanitised skates and functionality and availability of lockers.
• Routinely interact with replenishers and ensure that vending machines are neatly arranged and sufficiently stocked with quality assured food/beverage products.
• Conduct routine checks to ensure all equipment is fully functional and follow procedures to initiate repairs/corrective measures without delay.
• Perform frequent bathroom checks to ascertain cleanliness and sufficient stock of items such as bath tissue, hand towels etc.
• Monitor general cleanliness and sanitisation of the entire floor and direct cleaning personnel as required.
• Ensure that a welcoming ambiance is maintained and warmly connect with guests to assure a memorable, all round service experience.
• Interact with all cast members throughout the shift to foster strong relationships and open communication to aid continuous development and growth.
• Ensure adequate compliance with cash control processes and perform relevant accounting and administrative reports as needed.
• Have thorough knowledge of all products and services offered, including the specifics of their prices, the food and beverage menus, Candy Wall snacks, locker and vending machine usage and all other specialty areas.
• Display empathy and a sense of genuine care when in the delivering responses regarding guest situations, concerns or complaints. Effectively utilize service recovery tools to ensure that guest confidence is restored where necessary.
• Oversee the completion of duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.

Qualifications and Experience:

• A First Degree in, Hospitality Management, Business Management Studies or relevant discipline from a recognized University.
• At least three (3) years’ experience in a Supervisory or Management role.
• At least (3) three years of experience in a Customer Service role.
• Proven experience with the Point-of-Sale system.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Ability to functionally supervise, train and mentor employees.
• Strong interpersonal skills (tact, diplomacy, flexibility, discretion and impartiality) are essential for this position.
• Must be able to work with a diverse range of people and communicate with them effectively.
• Ability to demonstrate a high level of confidence, maturity, and competence.
• Exceptional Customer Service skills.
• Must be able to demonstrate excellent planning, time management, and organizational skills.
• Excellent communication skills both written and verbal.
• Be highly skilled at handling many issues and functions at the same time.
• Excellent team working and interpersonal skills
• Ability to self-manage and meet deadlines.
• Ability to adapt and act quickly to process change.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to face large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Confidently assume accountabilities for all tasks and interactions completed.

Prerequisite to Apply:

• Flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

 

Food and Beverage Jobs January 2023

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

9. Customer Service Rep. Memorabilia & Photo Booth

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Job Summary- The incumbent will be required to efficiently operate and maintain the photo booth equipment, including setting up the photo booth, connecting cables as instructed, preparing props, tables, signs etc.,

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Customer Service Representative – Memorabilia & Photo Booth warmly welcomes all guests and delivers exceptional experiences. The incumbent will be required to efficiently operate and maintain the photo booth equipment, including setting up the photo booth, connecting cables as instructed, preparing props, tables, signs etc., as well as provide information to guests, upselling photos and memorabilia while maintaining exceptional communication skills, high energy, passion for service, a neat appearance and a warm, service-oriented personality.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture and true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Take initiative to learn and understand all aspects of the role, to optimize workflows and contribute to overall growth and development.
• Ensure system functionality of digital photo walls and photo printers and frequently confirm photo uploads from all floors.
• Maintain a pristine space for the photo booth before and during the service and sanitize and tidy after each use.
• Stay informed about all products/services and prices in Memorabilia & Photobooth.
• Collect payments for items purchased and enter accurate data in the point-of-sale system.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Frequently conduct inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of materials.
• Work to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Communicate with management any innovative ideas to improve the quality of service.
• Disassemble and assemble the equipment as required daily.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires personal contact, including high-fiving and physical tasks, including the ability to stand, walk, bend, use wrists etc. for prolonged hours and may require the ability to lift up to 25 lbs.
• Thorough knowledge and understanding of the operation of the photo booth camera equipment, how to troubleshoot if need be and how to escalate if the need arises.
• Cross-Sell and Upsell Photo Booth and Memorabilia merchandise and make recommendations and suggestions to ensure that the ‘magical’ moments are captured with keepsakes that would keep the memories alive for years to come.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics
• At least one (1) year of experience in a customer service environment or a similar position.
• Previous knowledge in using the photo booth equipment will be an asset.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Exceptional interpersonal, written and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• Must enjoy being around people with an approachable and engaging personality.
• Eye for detail with an ability to create a fun atmosphere.
• Reliable and dependable.
• Ability to utilize technology efficiently and understand the use of point-of-sale system.
• A passionate team player with an ability to work collaboratively.
• Ability to anticipate guest needs and assess preferences.
• Ability to work in a fast-paced environment.
• Confidently assume accountabilities for all tasks and interactions completed.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to work in large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure
• Ability to adapt, act quickly to process change and multi-task
• Ability to interact with professionalism and maturity
• Strong attendance record

Prerequisite to Apply:

• Must be able flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

10. Customer Service Representative Information Centre

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Job Summary- The incumbent will be required to efficiently operate the Company’s Point of Sale System to process guests who would have made reservations online as well as those who need to make new reservations and purchase ICED ‘Top Ups.’

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Customer Service Representative - Information Centre warmly receives all guests in true ICED spirit. The incumbent will be required to efficiently operate the Company’s Point of Sale System to process guests who would have made reservations online as well as those who need to make new reservations and purchase ICED ‘Top Ups.’ The issuance and retrieval of customized RFID wrist bands and membership cards is also required. In addition, the Customer Service Representative - Information Centre is the frontliner and will be required to address all queries and provide information and assistance to guests in a manner that upholds all service standards. Successful candidate must be willing to be trained, possess exceptional communication skills, high energy and passion for service. A neat appearance and a warm, service-oriented personality is critical.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture and true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Update and maintain rink and snow playground schedules and print and distribute to Floor Managers (Experience Guides) before every ‘run.’
• Collect payments for items purchased and enter accurate data in the point-of-sale system.
• Be careful to observe all policies and procedures when issuing and retrieving customized RFID Bands and membership cards.
• Stay informed about all products/services and prices and be ready to answer any question from guests in this regard.
• Take initiative to learn and understand all aspects of the role, to optimize workflows for greater operational efficiency and growth.
• Participate in playing your part in the overall goal by maintaining all areas of the facility, keeping them tidy, clean, and safe at all times.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Communicate with management any innovative ideas to improve the quality of service.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job may require some physical tasks, including the ability to stand, bend, use wrists etc. for prolonged hours and the ability to lift up to 25 lbs.
• Answers phone calls and email inquiries concerning reservations, queries, questions, etc. and obtain the required information from the relevant departments/cast members and address them accordingly. Observe all email and verbal etiquette.
• When dealing with complaints, work in tandem with Direct Line Manager, employ all service recovery tools to ensure 100% confidence in the brand is restored where necessary. Escalate to Management without delay.
• Reconcile financial information, submit deposits and perform other fiduciary duties.
• Prepare all required daily reports for submission to relevant parties.
• Frequently conduct inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Perform associated tasks, which may include special projects, correspondence, and/or program-related activities.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics.
• Proficient in the use of Microsoft Office Suite.
• At least one (1) year of experience in a Customer Service role or similar field.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Ability to operate a computerized ticketing system and point of sale system.
• Be highly skilled at handling many issues and functions at the same time.
• Ability to self-manage, work independently and meet deadlines.
• Ability to maintain a professional demeanor at all times.
• Ability to multi-task and have strong attention to detail
• Ability to adapt and act quickly to process change.
• Excellent guest service skills of service to ensure a high degree of guest satisfaction.
• Exceptional interpersonal, written and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• Reliable and passionate team player with approachable and engaging personality
• Ability to anticipate guest needs and assess preferences.
• Ability to work in a fast-paced environment.
• Confidently assume accountabilities for all tasks and interactions completed.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to work in large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure
• Strong attendance record.

Prerequisite to Apply:

• Must be able flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

11. Snow Playpark Attendant

Apply Now

Job Summary- The Snow Playpark Attendant oversees the guests and their equipment while in the snow playground and is required to ensure the snow quality meets the set standard under the supervision of the Lead.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Snow Playpark Attendant warmly greets all guests and creates ‘magical’ experiences in the snow. The Snow Playpark Attendant oversees the guests and their equipment while in the snow playground and is required to ensure the snow quality meets the set standard under the supervision of the Lead. Safety is number one priority at all times. This role is a critical one as the Snow Playpark Attendant will be a guide for persons who have no prior experience in the snow. Therefore, the incumbent must be a very sociable and trustworthy person who is very receptive to adventure and is capable of inspiring others (especially first timers) to not only join the adventure in the snow but to take personal responsibility for them ensuring that their experiences are ‘magical’ and unforgettable. High energy and enthusiasm is a must.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture and true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Seek out guest engagement while in and out of the snow playground thereby enhancing their experience by assisting them with their snow equipment, offering advice on snow activities and encouraging photo opportunities.
• Be willing to rotate to work inside and outside the snow playground as determined by HSSE policies and procedures.
• Take full responsibility for the safety of very participant in the snow playground including onboarding, during and departure. For the ages 3-11 section, must be able to work with and manage this age group including the number of guests in the playground at any given time.
• Be well-trained in and adhere to all safety protocols and respond appropriately in the event of an emergency.
• Work to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Perform hourly inspection of snow quality and surrounding area to ensure that the playground facility is fit for use and the area is well kept. Raise issues to Managers immediately.
• Validate and maintain a schedule of the snow playground in collaboration with necessary parties and ensure that guest traffic is well attended to.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Communicate with management any innovative ideas to improve the quality of service.
• Take initiative to learn and understand all aspects of the role, to optimize continuous development and growth
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires personal contact, including high-fiving and may require physical tasks, including the ability to stand, walk, bend, use wrists etc. and the ability to lift up to 25 lbs.
• Must be willing and committed to continuous learning and training.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• Certification in Early Childhood and/or Middle Childhood Care.
• Minimum two (2) years’ experience in a similar position or service position.
• First aid and safety training.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Ability to lift heavy weight of up to 25lbs
• Be personable with a fun, outgoing personality.
• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Ability to anticipate guest needs and assess preferences.
• Exceptional interpersonal, written and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• Passionate, reliable and punctual.
• Demonstrate patience and composure when dealing large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Team-oriented work ethic.
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.

Prerequisite to Apply:

• Must be able flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

12. Mascot Assistant

Apply Now

Job Summary- The Mascot Assistant is primarily responsible for ensuring the safety of the Mascot and to ensure that the Mascot has all resources necessary to effectively execute tasks outlined.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Mascot Assistant is primarily responsible for ensuring the safety of the Mascot and to ensure that the Mascot has all resources necessary to effectively execute tasks outlined. Another key role of the Mascot Assistant is to closely observe the Mascot to provide critical feedback that will not easily be obtained whilst wearing costume. The incumbent is required to be at the side of the Mascot at all times and to safely escort to and from lodging quarters and around service area.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture and true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Assist the Mascot with changing in/out of costume.
• Direct the Mascot to and from the performance areas and maintain the performance schedule in collaboration with relevant team members to ensure that approved Mascot music and stage area and guest engagement areas are ready.
• Where applicable, speak with the public on behalf of the character and give imaginative, friendly replies to some of the most common questions, particularly by children.
• Encourage photo opportunities and take photos for guests.
• Distribute promotional items to the crowd as needed, though being mindful of the appearance schedule and break times.
• Be aware of the immediate vicinity, including to the sides and behind the Mascot. (Be the eyes and ears) announcing to the Mascot that small children are approaching them. For example: - “‘A little friend’ who has come to visit”
• Work with team to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires personal contact, including high-fiving and physical tasks, including the ability to stand, walk, bend, use wrists etc. for prolonged hours and the ability to lift up to 50 lbs.
• Where applicable, address the needs and queries of guests in a courteous and professional manner, ensuring superior level of guest satisfaction. Display empathy and a sense of genuine care when in the delivering responses to guests.
• Oversee the completion of duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics
• At least two (2) years’ experience in a similar position or service position
• Experience working at public events.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Guest-friendly, patient, sincere and outgoing individual with an enthusiastic personality.
• Imaginative personality with a commitment to entertain and create fun moments for the guests.
• Strong communication skills, including the ability to speak clearly and listen carefully to relate effectively with people from diverse backgrounds.
• Sense of ease and enjoyment interacting with people
• Dedication to excellent customer service skills to ensure a high degree of guest satisfaction.
• Reliable and dependable.
• Aware of and able to assess guest body language and needs to ensure a positive experience.
• Ability to work both individually and with a team.
• Attention to detail, excellent punctuality and attendance.
• Self-motivated, independent, able to think critically, adapt quickly to change and multi-task.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to face large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.

Physical Requirements

• Must be able to stand and perform for set period throughout shifts.
• Must be able to work in a variety of physical positions, including sitting, bending, standing, walking, skating, etc.
• Must be able to lift approximately 50lbs.
• Work is performed in and out of doors, with exposure to varying temperatures.
• Able to carry out physical work.

Prerequisite to Apply:

• Must be able flexible to work shifts, weekends, public holidays and private events.

     All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

13. Mascot

Apply Now

Job Summary- The Mascot dons approved costume and assumes the true character and personality of the role set forth to connect with guests and create extraordinary and ‘magical’ guest experiences in true spirit of the brand.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Mascot dons approved costume and assumes the true character and personality of the role set forth to connect with guests and create extraordinary and ‘magical’ guest experiences in true spirit of the brand.  The incumbent will be required to perform approved (physical) routines to approved music and while ‘on stage’ (in visible sight of guests), should never be out of costume or character. The incumbent, through previous experience must personalize and assist to develop the character into a reality that guests of all ages can relate to and love. Must be able to express happy and positive emotions through non-verbal gestures. The role is a highly interactive one and requires the incumbent to take photos with guests, dance, wave, meet, greet and to entertain them in various locations. High energy and enthusiasm is a must.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture and true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Work with approved artists to consistently create and execute new routines, jingles and music to remain relevant and maintain the mystery and intrigue that surrounds the character.
• Metrics set are to increase fan engagement to drive mascot memorabilia sales.
• Seek out guest engagement and create ways to draw the attention of guests with specific emphasis on the 3-11 age group.
• Administer and maintain the proper use of props.
• Commits to the assigned schedule and duties at internal and external events as required.
• Collaborate with the Marketing Team to interact with fans on Company’s official social media platform(s).
• Punctuality is of utmost importance.
• Perform all tasks with safety as first priority.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Communicate with management any innovative ideas to improve the quality of service.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires personal contact, including high-fiving, hugging, holding hands and physical tasks, including the ability to stand, walk, bend, dance, wave etc. for prolonged hours, in various locations and weather conditions, with the ability to lift up to 50 lbs.
• Take initiative to learn all aspects of the role, to optimize workflows and aid growth and development.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics
• Qualification and or experience in dealing with children ages 3-11.
• At least three (3) years’ experience in a similar position or service position
• Experience working at public events and knowledge of theatre/acting.

Or any other equivalent combination of qualification and experience

Knowledge Skills and Abilities: 

• Guest-friendly and outgoing individual with an enthusiastic personality.
• Imaginative personality with a commitment to entertain and create fun moments for the guests
• Demonstrate a sense of ease and enjoyment while interacting with guests.
• Must be at ease when dealing with crowd presence.
• Must be able to face large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to perform skits in front of audiences.
• Works well with children and adults, from diverse backgrounds
• Aware of and able to assess guest body language and needs to ensure a positive experience
• Ability to work both individually and with a team.
• Attention to detail, excellent punctuality and attendance
• Self-motivated, independent.
• Ability to remain calm under pressure.
• Strong attendance record.

Physical Requirements

• Must be able to stand and perform for set period throughout shifts.
• Must be able to work in a variety of physical positions, including sitting, bending, standing, walking, skating, dancing etc.
• Must be able to lift approximately 50lbs.
• Must be between 5’ 7” – 5’ 10”
• Must have good posture and physical ability to withstand the weight and warmth of the costume for set periods of time. NB: Costume has built-in cooling fan.
• Able to carry out physical work and be comfortable working in the confined space of the mascot costume.
• Set routines are to be executed indoors however, from time to time, routines may need to be done outdoors with exposure to varying temperatures.

Prerequisite to Apply:

• Must be able flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

14. Ground Floor Manager

Apply Now

Job Summary- The Ground Floor Manager is responsible for managing all cast members within their scope and overseeing the efficient execution of procedures and workflows to ensure that all floor activities are well executed

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Ground Floor Manager is responsible for managing all cast members within their scope and overseeing the efficient execution of procedures and workflows to ensure that all floor activities are well executed. It is imperative that the incumbent knows all workflows and procedures for every Direct Report and is able to effectively mentor and motivate cast members to deliver exceptional service and achieve all deliverables. Incumbent will be responsible for managing guest services, monitoring cast members and spearheading inventory management for the floor they are in charge of. The Ground Floor Manager) must demonstrate high energy, passion and spirit for adventure and should be a very charismatic, sociable and helpful person by nature. Strong communication skills, good foresight, great team spirit, willingness to always give the best and be held responsible and accountable for others are the traits of a model Ground Floor Manager.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture and true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Responsible for meeting service and sales goals.
• Mentor, train and coach cast members to effectively execute their daily tasks.
• With the guidance of the Operations Manager, manage daily floor operations including preparing work schedules to ensure that all areas are operational.
• Communicate with management any innovative ideas to improve the quality of service.
• Frequently conduct inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Fully comply with health and safety regulations.
• Take initiative to learn and understand all aspects of the role, to optimize workflows for greater operational efficiency and growth.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires physical tasks, including the ability to stand, walk etc. for prolonged hours and may require the ability to lift up to 25 lbs.
• Perform any other duties as required by the job function
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of goods.
• Maintain a clean, safe environment by ensuring the cleaning and sanitizing of surfaces and equipment throughout daily service.
• Supervise the safe operation of both Snow Playgrounds, liaising directly with the Snow Playground Attendants throughout service.
• With the guidance of the Operations Manager, the incumbent is responsible for the efficient functioning of the ICED Mascot. To ensure that the ICED Mascot is ready for all performances as per schedule and that approved mascot music is in order for every performance and after show. Ensure that mascot routine is perfected.
• Take initiative to regularly assess which areas may need additional support during peak service hours and reassign trained personnel to assist, if required.
• Assure the optimal operations of the Snow Boots and Locker Rental station, ensuring sufficient inventory of sanitised snow boots and functionality and availability of lockers.
• Assure the optimal operations of the Memorabilia and Photo Booth Stations, ensuring sufficient inventory and effective management of guest traffic at the Photo Booth Station.
• Ensure that the Information Centre is well manned, fully trained and equipped to process large volumes of walk-in guest traffic with payments made online (via website) and electronically.
• Routinely interact with replenishers and ensure that vending machines are neatly arranged and sufficiently stocked with quality assured food/beverage products.
• Conduct routine checks to ensure all equipment is fully functional and follow procedures to initiate repairs/corrective measures without delay.
• Perform frequent bathroom checks to ascertain cleanliness and sufficient stock of items such as bath tissue, hand towels etc.
• Monitor general cleanliness and sanitisation of the entire floor and direct cleaning personnel as required.
• Ensure that a welcoming ambiance is maintained and warmly connect with guests to assure a memorable, all round service experience.
• Interact with all cast members throughout the shift to foster strong relationships and open communication to aid continuous development and growth.
• Ensure adequate compliance with cash control processes and perform relevant accounting and administrative reports as needed.
• Have intimate knowledge of all products and services offered, including the specifics of their prices, the food and beverage menus, locker and vending machine usage and all other specialty areas.
• Display empathy and a sense of genuine care when in the delivering responses regarding guest situations, concerns or complaints. Effectively utilize service recovery tools to ensure that guest confidence is restored where necessary.
• Oversee the completion of duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.

Qualifications and Experience:

• A First Degree in, Hospitality Management, Business Management Studies or relevant discipline from a recognized University.
• At least three (3) years’ experience in a Supervisory or Management role.
• At least (3) three years of experience in a Customer Service role.
• Proven experience with the Point-of-Sale system.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Ability to functionally supervise, train and mentor employees.
• Strong interpersonal skills (tact, diplomacy, flexibility, discretion and impartiality) are essential for this position.
• Must be able to work with a diverse range of people and communicate with them effectively.
• Ability to demonstrate a high level of confidence, maturity, and competence.
• Exceptional Customer Service skills.
• Must be able to demonstrate excellent planning, time management, and organizational skills.
• Excellent communication skills both written and verbal.
• Be highly skilled at handling many issues and functions at the same time.
• Excellent team working and interpersonal skills
• Ability to self-manage and meet deadlines.
• Ability to adapt and act quickly to process change.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to face large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Confidently assume accountabilities for all tasks and interactions completed.

Prerequisite to Apply:

• Flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

15. Ice Rink Attendant

Apply Now

Job Summary- The Ice Rink Attendant warmly greets all guests and creates ‘magical’ experiences on ice. The Ice Rink Attendant oversees the guests and their skating equipment while on ice and is required to maintain the quality of the ice surface under the supervision of the Lead.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Ice Rink Attendant warmly greets all guests and creates ‘magical’ experiences on ice. The Ice Rink Attendant oversees the guests and their skating equipment while on ice and is required to maintain the quality of the ice surface under the supervision of the Lead. Safety is number one priority at all times. This role is a critical one as the Ice Rink Attendant will be a guide for persons who have no prior experience on the ice. Therefore, the incumbent must be a very sociable and trustworthy person who is very receptive to adventure and is capable of inspiring others (especially first timers) to not only join the adventure on ice but to take personal responsibility for them ensuring that their experiences are ‘magical’ and unforgettable.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Must be willing to be trained and to train other cast members.
• Seek out guest engagement while on ice thereby enhancing their experience by assisting them with their skates, offering tips and skating aids (dolphin tutors) and encouraging photo opportunities on the rink.
• Take full responsibility for the safety of very participant on the rink including onboarding, during skate time and departure. Must ensure children 12 and under are accompanied by an adult. Be well-trained in and adhere to all safety protocols and respond appropriately in the event of an emergency.
• Work to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Perform hourly inspection of ice and surrounding area to ensure that the rink is fit for use and the area is well kept.
• Validate and maintain a schedule of the rink in collaboration with necessary parties and ensure that guest traffic is well attended to.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Assist with daily maintenance of the ice rink and machines that resurfacing of the ice.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Communicate with management any innovative ideas to improve the quality of service.
• Take initiative to learn and understand all aspects of the role, to optimize continuous development and growth
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires personal contact, including high-fiving and may require physical tasks, including the ability to stand, walk, bend, use wrists etc. and the ability to lift up to 25 lbs.
• Must be willing and committed to continuous learning and training.
• Take every precaution to ensure that guests do not fall on the ice. It is noted that in some cases, this would be inevitable and when this happens render immediate assistance and display empathy and a sense of genuine care. Encourage guests by telling stories of your ‘First Time On Ice’ to make them comfortable and to ensure confidence is restored.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics.
• At least two (2) years’ experience in a similar position or customer service environment
• Must be able to ice skating (training to be provided once selected).

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Ability to lift approximately 25lbs.
• Personable and customer service oriented.
• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Ability to anticipate guest needs and assess preferences and adequately cater to these needs.
• Exceptional interpersonal and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.
• Highly energetic, passionate, reliable and dependable.
• Demonstrate patience and composure when dealing large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Team-oriented work ethic.

Prerequisite to Apply:

• Must be able flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

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Ice Cube Entertainment Limited

16. Second Floor Manager

Apply Now

Job Summary- The Floor Manager is responsible for managing all cast members within their scope and overseeing the efficient execution of procedures and workflows to ensure that all floor activities are well executed.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Floor Manager is responsible for managing all cast members within their scope and overseeing the efficient execution of procedures and workflows to ensure that all floor activities are well executed. It is imperative that the incumbent knows all workflows and procedures for every Direct Report and is able to effectively mentor and motivate cast members to deliver exceptional service and achieve all deliverables. Incumbent will be responsible for managing guest services, monitoring cast members and spearheading inventory management for the floor they are in charge of. The Floor Manager must demonstrate high energy, passion and spirit for adventure and should be a very charismatic, sociable and helpful person by nature. Strong communication skills, good foresight, great team spirit, willingness to always give the best and be held responsible and accountable for others are the traits of a model Floor Manager.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Responsible for meeting service and sales goals.
• Mentor, train and coach cast members to effectively execute their daily tasks.
• With the guidance of the Operations Manager, manage daily floor operations including preparing work schedules to ensure that all areas are operational.
• Communicate with management any innovative ideas to improve the quality of service.
• Frequently conduct inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Fully comply with health and safety regulations.
• Take initiative to learn and understand all aspects of the role, to optimize workflows for greater operational efficiency and growth.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires physical tasks, including the ability to stand, walk etc. for prolonged hours and may require the ability to lift up to 25 lbs.
• Perform any other duties as required by the job function
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of goods.
• Maintain a clean, safe environment by ensuring the cleaning and sanitizing of surfaces and equipment throughout daily service.
• Supervise the safe operation of the Ice Rink, liaising directly with the rink attendants throughout service.
• If required, work closely with the Bar Manager to oversee and optimise the operations of the Bar and Lounge area, ensuring the area is fully stocked, sanitised and ready for service.
• Take initiative to regularly assess which areas may need additional support during peak service hours and reassign trained personnel to assist, if required.
• Assure the optimal operations of the Ice Skate and Locker Rental station, ensuring sufficient inventory of sanitised skates and functionality and availability of lockers.
• Routinely interact with replenishers and ensure that vending machines are neatly arranged and sufficiently stocked with quality assured food/beverage products.
• Conduct routine checks to ensure all equipment is fully functional and follow procedures to initiate repairs/corrective measures without delay.
• Perform frequent bathroom checks to ascertain cleanliness and sufficient stock of items such as bath tissue, hand towels etc.
• Monitor general cleanliness and sanitisation of the entire floor and direct cleaning personnel as required.
• Ensure that a welcoming ambiance is maintained and warmly connect with guests to assure a memorable, all round service experience.
• Interact with all cast members throughout the shift to foster strong relationships and open communication to aid continuous development and growth.
• Ensure adequate compliance with cash control processes and perform relevant accounting and administrative reports as needed.
• Have intimate knowledge of all products and services offered, including the specifics of their prices, the food and beverage menus, locker and vending machine usage and all other specialty areas.
• Display empathy and a sense of genuine care when in the delivering responses regarding guest situations, concerns or complaints. Effectively utilize service recovery tools to ensure that guest confidence is restored where necessary.
• Oversee the completion of duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.

Qualifications and Experience:

• A First Degree in, Hospitality Management, Business Management Studies or relevant discipline from a recognized University.
• At least three (3) years’ experience in a Supervisory or Management role.
• At least (3) three years of experience in a Customer Service role.
• Proven experience with the Point-of-Sale system.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Ability to functionally supervise, train and mentor employees.
• Strong interpersonal skills (tact, diplomacy, flexibility, discretion and impartiality) are essential for this position.
• Must be able to work with a diverse range of people and communicate with them effectively.
• Ability to demonstrate a high level of confidence, maturity, and competence.
• Exceptional Customer Service skills.
• Must be able to demonstrate excellent planning, time management, and organisational skills
• Excellent communication skills both written and verbal
• Be highly skilled at handling many issues and functions at the same time.
• Excellent team working and interpersonal skills
• Ability to self-manage and meet deadlines.
• Ability to adapt and act quickly to process change.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to face large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure
• Confidently assume accountabilities for all tasks and interactions completed.

Prerequisite to Apply:

• Flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

17. Customer Service Representative Skate Rental & Locker Station

Apply Now

Job Summary- The Customer Service Representative will be required to efficiently process the rentals of skates and assignment of lockers, accept payments from guests and preserve station cleanliness.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, corporate team building and virtually every occasion under the sun. The district represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Customer Service Representative warmly welcomes all guests and delivers exceptional guest experiences. The Customer Service Representative will be required to efficiently process the rentals of skates and assignment of lockers, accept payments from guests and preserve station cleanliness. A neat appearance and a warm, service-oriented personality with high energy and passion for service is needed along with superior communication skills.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Confidently assume responsibility for the efficient running of the service desk to ensure that skates are accurately dispensed and returned, and RFID lockers are efficiently managed.
• Be team oriented.
• Participate in maintaining all areas of the facility, keeping them tidy, clean, and safe at all times.
• Stay informed about all products/services and prices and be ready to answer any question from guests in this regard.
• Update and maintain rental schedules ice rinks and skates.
• Collect payments for items purchased and enter accurate data in the point-of-sale system.
• Take initiative to learn and understand all aspects of the role, to optimize workflows for greater operational efficiency and growth.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Frequently conduct inventory checks and prioritise requesting supplies for re-stocking, to avoid service disruptions.
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of materials.
• Work to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires personal contact, including high-fiving and may require physical tasks, including the ability to stand, walk, bend, use wrists etc. and may require the ability to lift up to 25 lbs.
• Communicate with management any innovative ideas to improve the quality of service.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Perform any other duties as required by the job function.

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Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics
• At least one (1) year of experience in a customer service environment or similar position.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Exceptional interpersonal, written and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• Must enjoy being around people with an approachable and engaging personality
• Eye for detail, reliable and dependable.
• Ability to utilize technology efficiently and understand the use of point of sales systemA passionate team player with an ability to work collaboratively
• Ability to anticipate guest needs and assess preferences.
• Ability to work in a fast-paced environment.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to work in large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.
• Confidently assume accountabilities for all tasks and interactions completed.

Prerequisite to Apply:

• Must be able flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

18.

Apply Now

Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics.
• At least two (2) years’ experience working in a hospitality environment, customer service or a similar field.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Must be willing to be trained and to train others.
• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Exceptional interpersonal, written and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• Excellent time management and multitasking skills.
• Comfortable working in a fast-paced environment.
• Ability to remain calm, professional, and polite.
• Must be physically fit as most of their time will be standing throughout their shift.
• Must be friendly, passionate, personable and able to interact with a wide variety of people.
• Excellent team player with the ability to collaborate and work closely with other team members.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to face large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity
• Strong attendance record

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Prerequisite to Apply:

• Flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

19. Customer Service Representative - Ticketing Booth

Apply Now

Job Summary- The Customer Service Representative - Ticketing Booth warmly welcomes all guests and efficiently process cash and electronic payments to allow them access to the facility.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

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Job Summary: The Customer Service Representative - Ticketing Booth warmly welcomes all guests and efficiently process cash and electronic payments to allow them access to the facility. A critical function of this position is to issue and load membership cards and issue customized RFID Bands to guests. Dealing with high volumes of customer traffic is considered normal for this position and seeking out guest engagement is a must. The incumbent must possess exceptional communication skills, high energy, passion for service, a neat appearance and a warm, service-oriented personality is responsible. This position is one of the first ‘touch points’ of the guest service experience for the facility and as such, the incumbent must assert themselves in a way that does justice to the spirit of the brand and the training received.

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Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Responsible for meeting service Provide detailed information for guests at the Box Office window regarding the various packages available for sale and the procedures for purchase. Make it easy for them to adapt to the ICED culture and display willingness and genuine concern to assist them.
• Collect payments for items purchased and enter accurate data in the point-of-sale system.
• Work to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Take initiative to learn and understand all aspects of the role, to optimize continuous growth and development.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Communicate to management any observations and suggestions to alter processes in an effort to improve efficiency and enhance guest experience.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job may require some physical tasks, including the ability to stand, bend, use wrists etc. for prolonged hours.
• Issue and load membership cards and RFID Bands.
• Reconcile financial information, submit deposits and perform other fiduciary duties.
• Prepare individual sales reports daily to share with direct line Manager.
• Frequently conduct inventory checks and prioritize requesting supplies for re-stocking, to avoid service disruptions.
• Maintain the operation of assigned area in a manner that befits the brand.
• Work closely with the Manager – Ticketing Booth and Plaza to ensure that cash and cash management procedures are adhered to and fully optimized at all times.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Assist Direct Line Manager to ensure proper reconciliation of payment receipt documentation to facilitate settlement of Bank Point-of-Sale machines at the close of business and ensure that same is passed to Finance daily.
• Perform associated tasks, which may include special projects, correspondence, and/or program-related activities.
• Answers phone calls and emails inquiries and obtain the required information from the relevant departments/persons.
• Maintain a professional tone via phone and other forms of communication.
• Ensure that the workspace is kept clean and tidy at all times.
• Perform any other duties as required by the job function.

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Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics.
• Proficient in the use of Microsoft Office Suite.
• At least one (1) year of experience in a Customer Service role or similar field.
• Prior knowledge of cash handling operations would be an asset.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Knowledge of cash management principles and/or procedures.
• Ability to operate a computerized ticketing system and point of sale system.
• Be highly skilled at handling many issues and functions at the same time.
• Ability to self-manage, work independently and meet deadlines.
• Ability to maintain a professional demeanor at all times.
• Ability to multi-task and have strong attention to detail
• Ability to adapt and act quickly to process change.
• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Exceptional interpersonal, written and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.

• Reliable and passionate team player with approachable and engaging personality
• Ability to anticipate guest needs and assess preferences.
• Ability to work in a fast-paced environment.
• Confidently assume accountabilities for all tasks and interactions completed.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to work in large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure
• Strong attendance record.

Prerequisite to Apply:

• Must be able flexible to work shifts, weekends, public holidays and private events.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

20. Manager- Ticketing Booth & Plaza

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Job Summary- The Manager - Ticketing Booth & Plaza is responsible for overseeing the cast members at the ticketing booth and controlling and maintaining all cash transactions at the facility as well as managing all incoming and outgoing guest traffic in the Plaza Area

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

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Job Summary: The Manager - Ticketing Booth & Plaza is responsible for overseeing the cast members at the ticketing booth and controlling and maintaining all cash transactions at the facility as well as managing all incoming and outgoing guest traffic in the Plaza Area. The incumbent will work closely with the Operations Manager and the Finance Department in ensuring that the cash flow transactions of the park are managed smoothly, and all risks are mitigated. The incumbent will also manage all cast members in charge of greeting in the Plaza Area and ensure that all guests arriving are properly directed and well attended to. The incumbent must have a strong and proven track record in delivering excellent customer service and managing people in a service driven environment. Must be solution oriented and demonstrate excellent communication skills, high energy, passion for service, a neat appearance and a warm and pleasant demeanor.

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Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture and true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Must be well informed of all procedures and policies relating to cash and cash management, electronic payment processing, ticketing, issuance and retrieval of customized RFID Bands and loading and charging membership cards.
• Must be versed in the operation of the Company’s Point-of-Sale System and the generation of daily, week, and monthly reports and data mining.
• Must be able to effectively train subordinate cast members to ensure they can function efficiently in any subordinate role.
• Ensure that cast members maintain their floats and pass all excess cash as per cash procedures.
• At the end of each shift, generate reports and ensure that all cash is accounted for and that cast members only hold their authorized float and all excess cash is passed according to set cash procedures.
• Identify and address account discrepancies to identify any unusual transactions. Raise with Operations Manager, General Manager and CEO via email immediately.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Ensure proper reconciliation of payment receipt documentation to facilitate settlement of Bank Point-of-Sale machines at the close of business and ensure that same is passed to Finance daily.
• Ensure all transactions are processed accurately within the accounting system.
• Conduct checks and balances of membership cards at the end of each shift and arrange re-order accordingly.
• Conduct checks and balances of RFID Bands at the end of each shift and ensure they are passed for sanitizing and recharge. Report and damages or shortages to Operations Manager.
• Ensure that cast members assigned to greet incoming and outgoing guest traffic are fully trained and equipped to efficiently undertake their tasks. Must ensure that guests are properly directed and that all queries regarding the Company’s unique style of doing business is well addressed so as to make the transitioning so easy and hassle free that guests get the full ICED experience thereby building brand loyalty.
• Manage the human resource pool and allocate accordingly depending on where the resource is most needed at any given time.
• Ensure that duties of the Team are fulfilled in true spirit of the brand and befitting the training received.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Communicate with management any innovative ideas for improvement.
• Work to effectively resolve any guest issues and utilize service recovery tools to ensure that guest confidence is immediately restored. Raise with Operations Manager immediately.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• Take initiative to learn and understand all aspects of the role, to optimize continuous growth and development.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• Associate Degree in Hospitality Management, Finance, Business Administration or relevant discipline from a recognized University.
• At least three (3) years’ experience in a customer service driven Supervisory or Management role.
• At least three (3) proven experience in Cash Management principles and/or procedures.
• Ability to operate a computerized ticketing and Point of Sales system.
• Knowledge of ticket office workflow patterns and associated staffing requirements.
• Highly proficient in Microsoft Office Suite.

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Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Exceptional interpersonal, written and oral communication skills with the ability
• to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• Ability to functionally supervise and train employees.
• Strong interpersonal skills (tact, diplomacy, flexibility, discretion and impartiality) are essential for this position.
• Ability to complete various complex financial tasks accurately and efficiently.
• Confidently assume accountabilities for all tasks and interactions completed.
• Highly organized and process-driven individual.
• A high level of integrity with the ability to handle confidential information.
• Meticulous attention to detail and ability to perform tasks with accuracy and efficiency in mind.
• Good understanding of conflict resolution.
• Be highly skilled at handling many issues and functions at the same time.
• Excellent analytical skills and financial prowess.
• Passionate team player.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to face large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Ability to adapt and act quickly to process change.
• Ability to interact with professionalism and maturity.
• Strong attendance record.

Prerequisite to Apply: 

• Flexible to work shifts, weekends, public holidays and private events

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

21. Stores Attendant/Courier

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Job Summary: The incumbent is responsible for safely and efficiently transporting documents, inventory, equipment and other items to various locations across Trinidad on and behalf of the Company.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

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Job Summary:The Stores Attendant/Courier does not interact with guests and forms part of the ‘off stage’ cast that lends support to the ‘on stage’ cast. The incumbent is responsible for safely and efficiently transporting documents, inventory, equipment and other items to various locations across Trinidad on and behalf of the Company. Performing basic clerical duties and maintaining a record of daily activities are requirements of the position as well as assisting the Stores Supervisor with warehousing and other duties. Must be honest and trustworthy and self-accountable. Strong communication skills, good foresight, great team spirit, willingness to always give the best are the traits of a model Stores Attendant/Courier.

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Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Assist Stores Supervisor with fleet maintenance duties.
• Perform daily routine maintenance on the assigned vehicle, ensuring that the interior and exterior of the vehicle are clean at all times and that the gasoline tank is always more than half full, and reports on findings.
• Facilitate all arrangements for scheduled tune-up and maintenance of the assigned vehicle.
• Collect, sort and dispatch all incoming mail, memoranda, packages, records and other material in accordance with fixed courier schedules.
• Load and unload packages carefully to ensure no damage to delivery.
• Adhere to a strict time schedule and complete any required logs and report based on the day’s deliveries/courier duties.
• Assist Stores Supervisor with warehousing duties as required.
• Collect goods if necessary.
• Comply with transportation laws and maintain a safe driving record
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Communicate with management any innovative ideas to improve the performance of the department.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires some physical tasks, including the ability to stand, walk, bend, use wrists etc. for prolonged hours and the ability to lift up to 50 lbs.
• Aid with the movement of equipment and for arrangements around meetings and conferences.
• Maintain a clean, safe environment by cleaning and sanitizing surfaces and equipment throughout daily service.
• Interact directly with On-Site Administrative Staff at the facility and coordinate with Courier to ensure goods are received on time.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• Minimum of 5 CXC O’ Level passes
• Valid Driver’s Permit of at least five (5) years with Heavy T Class.
• Valid Defensive Driving Certificate.
• Three (3) years’ experience in a similar position, with an accident free record.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Ability to work in a fast-paced environment, both indoor and outdoor and in varying weather conditions
• Physically fit and able to perform tasks and lift approximately 50lbs.
• Ability to drive for extended period of time
• Sincere, friendly, patient with an easy-going personality.
• Good interpersonal, written and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• Ability to remain calm under pressure
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.

Prerequisite to Apply:

Ability to operate with flexible work arrangements and able to respond to emergency requests to work outside normal working hours.

    All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

22. Replenisher

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Job Summary: The Replenisher is responsible for monitoring and restocking all inventory items in the facility and will be required to assist guests with the use of vending machines if required.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Replenisher is responsible for monitoring and restocking all inventory items in the facility and will be required to assist guests with the use of vending machines if required. The incumbent should take initiative to ensure that the product displays are always on the cutting edge and be willing to make recommendations to guests if need be.  Strong communication skills, good foresight, great team spirit, willingness to always give the best are the traits of a model Replenisher.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Monitor and re-stock food & beverage vending machines, candy wall and memorabilia station.
• Frequently conduct inventory checks and prioritise requesting items for re-stocking, to avoid service disruptions.
• Stay abreast of the food and beverage menus on all floors of the building, as well as all activities within the facility and all promotions.
• Advise guests on the operations of the RFID vending machines as required.
• Daily sanitizing and re-charging of customized RFID Bands.
• Communicate with management any innovative ideas to improve the quality of service.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires some physical tasks, including the ability to stand, walk, bend, use wrists etc. for prolonged hours and the ability to lift up to 25 lbs.
• Strictly adhere to quality guidelines for inventory, stock rotation and storage of goods. Ensure that all goods are within expiry date and remove all goods that are near expiry dates according to set procedures.
• Maintain a clean, safe environment by cleaning and sanitizing surfaces and equipment throughout daily service.
• Determine the need for implementing product promotions, price changes, clear-outs, etc. and refer to Management.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• School leaving certificate or Minimum of 5 CXC O’ Level Passes
• Minimum one (1) year of experience in merchandising or retail preferred.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Excellent guest service skills.
• Exceptional interpersonal and communication skills with the ability to listen carefully and communicate in a professional and kind manner, with people from diverse backgrounds.
• Ability to utilize technology efficiently.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to face large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.
• Confidently assume accountabilities for all tasks and interactions completed.
• Passionate, highly energetic and can work both individually and in teams.

Prerequisite to Apply: Must be able flexible to work shifts, weekends, public holidays and private events

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

23. Carpark Attendant

Apply Now

The Car Park Attendant is responsible for efficiently operating and maintaining the car park facilities, while also ensuring its security

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Car Park Attendant is responsible for efficiently operating and maintaining the car park facilities, while also ensuring its security. The incumbent will be required to direct guests and service providers to available parks and oversee the efficient use of space when vehicles are being parked. In setting the tone for the ICED Experience, it should be noted that the incumbent is likely the first person that the guest will interact with and as such, their level of guest engagement is to be on point and cutting edge and reflective of the extensive training that was provided. The incumbent will be required to high-five guests and especially seek out engagement with children to create the ‘magical’ experience.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture and true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Maintain the efficient operation of the car park adhering to Best-In -Class Guest Service guidelines while directing guests to parking spaces, upon arrival.
• Manage vehicular traffic to ensure the free flow of vehicles within the car park.
• Answer guest queries on surrounding locations and direct them to the facility.
• Escort guests to their vehicle, if necessary.
• Monitor cars parked in the parking lot and perform security checks to ensure the safety of vehicles parked.
• Respond urgently to car alarms and loud sounds when activated and investigate the disturbances.
• Contact emergency services in the event of an emergency.
• Liaise with security personnel regarding security threats, as needed.
• Report all instances of vehicular damage and details leading up to the event to the Operations Manager immediately upon knowledge of same.
• Clean up debris and broken glass etc. which can cause damage to vehicles and guests.
• Ensure efficient operation of the parking facility by requesting required supplies.
• Display empathy and a sense of genuine care when in the delivering responses regarding guest situations or concerns.
• Work to effectively resolve any guest complaints, in an effort to restore guest confidence in the brand.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Communicate with management any innovative ideas to improve the quality of service.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires personal contact, including high-fiving and physical tasks, including the ability to stand, walk etc. for prolonged hours and may require the ability to lift 25lbs.
• Help maintain a clean and welcoming environment.
• Assists fellow cast members and other departments wherever necessary to maintain positive working relationships.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• School leaving certificate or equivalent.
• At least one (1) year experience in a similar position.
• Possess valid driver’s license.

Or any other equivalent combination of qualification and experience

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Knowledge, Skills and Abilities: 

• Must be willing to be trained and to train others.
• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Strong communication and inter-personal/social skills, including the ability to speak clearly and to relate effectively with people from diverse backgrounds.
• Excellent time management and multitasking skills.
• Comfortable working in a fast-paced environment.
• Ability to remain calm, professional, and polite.
• Must be physically fit as most of their time will be standing throughout their shift.
• Must be friendly, passionate, personable and able to interact with a wide variety of people.
• Excellent team player with the ability to collaborate and work closely with other team members.
• Demonstrate patience and composure when dealing with crowd presence.
• Must be able to face large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity
• Strong attendance record.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

24. Facilities Officer

Apply Now

Job Summary- The Facilities Officer is a team player and performs assigned duties to ensure that the premises are maintained according to approved hygiene and aesthetic standards.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary:

The Facilities Officer is a team player and performs assigned duties to ensure that the premises are maintained according to approved hygiene and aesthetic standards. This is a very critical role given that the brand value weighs heavily on ‘magical’ guest experiences of which sanitation and visually appealing premises play a major part and should therefore, never be compromised. The incumbent supports the Facilities Supervisor, oversees the work of contractors and service providers and must have drive, passion and high energy to be able to execute tasks with a sense of pride and be willing to take responsibility and be held accountable for consistently delivering on the mandate.

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Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Have in depth knowledge of the policies and procedures regarding servicing and maintenance for each item on the building, machinery and equipment list.
• Inspect equipment and machinery to observe possible unsafe conditions and recommend solutions to issues, improvement opportunities or new prevention measures.
• Complete all tasks assigned on the Work Schedule Rosters daily.
• In the case of emergencies, work quickly to ensure service is restored in the shortest possible time.
• Be familiar with all site emergency action plans and be ready to execute on short notice.
• Work within Service Level Agreements and follow up on work requests to ensure that arrangements are made for the timely delivery of the service.
• Maintain a contact list of service providers and key contact personnel information and ensure same is updated regularly.
• Oversee the work of external contractors on the premises to ensure that quality work is delivered using safe work practices and consistent with the work order.
• Take initiative to learn and understand all aspects of the role, to optimize continuous growth and development and liaise with external consultants regarding the regular provision of training programmes and health and safety services.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Work to effectively resolve any facility issues, in an effort to assure guest satisfaction.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• The job requires some physical tasks, including the ability to stand, stoop, bend, use wrists etc. for prolonged hours and the ability to lift up to 50 lbs.
• Stay abreast of all events and promotions happening at the facility in order to adequately cater to any needs that may arise. Work closely with Janitorial Team to ensure sufficient support is provided during operational hours.
• Be familiar with the active list of approved spare parts for all equipment (including office equipment) and ensure that these are procured and on hand in the event they need to be used/changed out.
• Work closely with the Ice Rink Attendants to schedule resurfacing of the ice as needed and arrange logistics.
• Work closely with Janitorial Team to ensure the cleaning and sanitizing of main facility after hours (after 12.00pm daily) to be ready for opening the next day.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• Training as evidenced by a Technician’s Diploma or its equivalent in Civil/Structural/Mechanical/Electrical Engineering or a related discipline or Certification in Facilities Management/Management or related discipline from a recognized institution.
• Minimum of two (2) years’ experience in facilities management.
• OSH Certification will be an asset.
• Proficient in all Microsoft Applications.
• Qualified First Aid Trainer

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Knowledge of the methods, materials and equipment used in the preventative maintenance and repair of facilities and equipment.
• Knowledge of the principles and practices of Facilities Management.
• Knowledge of building, construction and maintenance work, codes and standards.
• Knowledge of project management principles and practices.
• Some knowledge of the principles of office space planning and utilisation.
• Good analytical and problem-solving skills.
• Exceptional interpersonal, written and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Passionate team player
• Ability to utilize technology efficiently.Must be able to work in large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.

Prerequisite to Apply:

Ability to operate with flexible work arrangements and able to respond to emergency requests to work outside normal working hours.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

25. Health and Safety Officer

Apply Now

Job Summary- The Health and Safety Officer creates and implements policies and procedures that are HSE compliant and specified under the OSH Act to ensure regulatory compliance.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Health and Safety Officer creates and implements policies and procedures that are HSE compliant and specified under the OSH Act to ensure regulatory compliance. The incumbent will evaluate these policies and procedures and tweak as needed to ensure that that there is a safe and functional work environment that does not compromise the ‘magical’ experience the brand is synonymous with. Working closely with the Facilities Team is necessary. This is a very critical role given that the brand value weighs heavily on safety being the number one priority and should therefore, never be compromised. The incumbent must be a quick and critical thinker who has the drive, passion and high energy to create innovative solutions at short notice given the resources on hand, to maintain best in class guest experiences. Must be self-motivated and able to consistently deliver on the mandate.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Must possess thorough knowledge of all activities and workflows at the Facility and be able to provide input from a safety perspective to ensure compliance and guest safety from a procedure/compliance standpoint.
• Actively monitor these activities and workflows as they are being executed with the intention to identify unsafe practices or breaches of safety regulations and initiate corrective action immediately.
• Prepare and disseminate training workshops and refreshers with staff at regular intervals in order to ensure that safety is at the forefront of the minds of every cast member.
• Monitor the activities of contractor personnel to ensure compliance with applicable safety laws and guidelines.
• Institute effective procedures for accident documentation, investigation and report to relevant authorities. Follow through with statutory bodies to ensure matters are effectively dealt with and closed.
• Investigate all incidents, injuries, illnesses, and near miss by collecting information, interviewing witnesses, reviewing medial and accident reports concerning the incident.
• Keep up to date with all aspects of health, and safety legislation and communicate relevant changes to the business.
• Conduct regular risk assessments and compliance assurance audits, including data collection, employee interviews and facility walkthroughs.
• Promote a positive safety culture throughout the Company.
• Spearhead all site emergency action plans.
• Take initiative to learn and understand all aspects of the role, to optimize continuous growth and development and liaise with external consultants regarding the provision of training programmes and health and safety services to enhance in-house workshops.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Work to effectively resolve any facility issues, in an effort to assure guest satisfaction.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• The job requires some physical tasks, including the ability to stand, stoop, bend, use wrists etc. for prolonged hours and the ability to lift up to 25 lbs.
• Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and effectively communicated. Design content to be posted in cast quarters as refreshers.
• Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work.
• Perform any other duties as required by the job function.

Qualifications and Experience:

• A Bachelor’s Degree in Health and Safety and the Environment or related technical field.
• At least two (2) years’ experience in a similar position.
• OSH Certification
• Proficient in all Microsoft Applications.
• Qualified First Aid Trainer

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Excellent knowledge of OSHA Act and Health and Safety Regulations.
• Excellent leadership, organizational, analytical and problem-solving skills.
• Knowledge of the methods, materials and equipment used in the preventative maintenance and repair of facilities and equipment.
• Knowledge of the principles and practices of Facilities Management.
• Knowledge of building, construction and maintenance work, codes and standards.
• Knowledge of project management principles and practices.
• Knowledge of the principles of office space planning and utilization.
• Confidently assume accountabilities for all tasks and interactions completed.
• Detail-oriented, reliable, passionate and punctual.
• Can work both individually and in teams.
• Ability to utilize technology efficiently.
• Must be able to work in large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.
• Ability to assess the needs of others to ensure a positive experience

Prerequisite to Apply:

• Ability to operate with flexible work arrangements and able to respond to emergency requests to work outside normal working hours.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

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Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

26. Operations Manager

Apply Now

Job Summary-The Operations Manager is primarily responsible for ensuring that all staff under their charge, have all they need including tangible and intangible resources, to perform their duties in a manner that exceeds expectations

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Operations Manager is primarily responsible for ensuring that all staff under their charge, have all they need including tangible and intangible resources, to perform their duties in a manner that exceeds expectations. The incumbent is required to have a thorough understanding of all operational activities, workflows, policies and procedures and relevant suppliers/contractors to ensure that the operations organism works smoothly and uninterrupted while looking for opportunities for improvement and optimization. The incumbent will work closely with the General Manager on special planning and departmental projects to ensure that the organisation is adhering to its quality standards and remains on the cutting edge of the product offering and guest service. The role is an extremely critical one and the incumbent must be a quick and critical thinker who has the drive, passion and high energy to create innovative solutions at short notice given the resources on hand, to maintain best in class guest experiences. Must be able to motivate and mentor team members to catch the vision and consistently deliver on the mandate. Integrity and loyalty define the role in its simplest form.

Key Duties and Responsibilities: 

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Interact closely with Floor Managers, Bar Manager, Ticketing Booth Manager and Car Park Attendants at regular intervals to ensure that guest traffic is being managed in a manner that befits the Company’s expectations and is in line with the passion of the brand.
• Interact closely with On-Site Administrative Officer and Replenishers to ensure that adequate inventory is readily available to ensure that there is no shortage and that goods received are properly accounted for and staged.
• Ensure that various trending software is being actively monitored by authorized personnel and that all operating reports are submitted daily as per set policies and procedures.
• Be the custodian of certain key duties and responsibilities that will be assigned.
• Regularly check on Mascot to ensure that shows run on time and as planned.
• Manage employee performance and assist employees through coaching, mentoring, training and the administration of performance reviews.
• Communicate company strategy, goals and business concerns through team and individual meetings.
• Meet regularly with the various teams for the smooth running of operations, assess obstacles analyze and provide solid solutions.
• Manage the daily responsibilities of the operations department while balancing the duties of various business lines such as business analysis, vendor, and risk management to meet organisational objectives.
• Assist in assessing the acquisition and commissioning of new equipment.
• Provide operational assistance and alignment to the planning and procurement department in the development of daily goals, adherence to schedule and on-hand inventory levels.
• Responsible for ensuring that movement of material and routine reporting requirements are done in a safe, consistent, accurate and timely manner.
• Develop and maintain the annual budget, investigates variances and initiate improvement activity.
• Play a significant role in long-term planning, project status reporting, and implementing change control processes.
• Responsible or the achievement of set targets and must oversee and report daily, weekly, monthly, quarterly, and annual metrics.
• Monitor quality of service, identify trends and assess opportunities to ensure that standards are being achieved.
• Work closely with Security Services to develop, implement and maintain security policies and procedures to ensure the of safety of guests, employees and equipment in keeping with the organisation’s strategic objectives.
• Collaborate with Human Resource Manager to ensure that the operation is adequately staffed and rostered and that transitions and onboarding is undertaken in a satisfactory manner.
• Investigate visitor/guest concerns and implement appropriate courses of action and escalate to the appropriate level when required.
• Establish and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Work closely with Facilities Manager to develop and coordinate the preventative maintenance plan following approved standards and specifications, time cost and quality parameters.
• Work closely with Facilities Manager monitor the work of external contractors to ensure that maintenance work is carried out following established standards and specifications. Determine the root cause if a breakdown occurs and implement corrective measures to prevent re-occurrence.
• Work closely with Janitorial Team to ensure that facilities are meticulously maintained according to contract.
• Fully comply with health and safety regulations.
• Have intimate knowledge of all products and services offered, including the specifics of their prices, the food and beverage menus, locker and vending machine usage and all other specialty areas.
• Take initiative to learn and understand all aspects of the role, to optimize workflows for greater operational efficiency and growth.
• Display empathy and a sense of genuine care when in the delivering responses regarding guest situations, concerns or complaints. Effectively utilize service recovery tools to ensure that guest confidence is restored where necessary.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Oversee the completion of duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires physical tasks, including the ability to stand, walk etc. for prolonged hours and may require the ability to lift up to 25 lbs.
• Perform any other duties as required by the job function

Qualification and Experience:

• A post-graduate qualification in Project Management, Business Management or relevant discipline from a recognised University.
• At least five (5) years’ experience in Operations at a senior level or in a related field.
• OSH Certification.
• Proficient in all Microsoft Applications.
• Qualified First Ad trainer

Or any other equivalent combination of qualification and experience.

Skills, Knowledge and Abilities:

• Customer Focused and Driven.
• Sound knowledge of Health and Safety Regulations.
• Strong communication skills both orally and in writing, including the ability to speak clearly and to relate effectively with people from diverse backgrounds, with an emphasis on customer service
• Honest and trustworthy (reliable).
• Articulate (good communication skills) and attentive listener.
• Self-motivated and motivator.
• Ability to coordinate and manage company resources
• Ability to motivate teams and manage several projects
• Inspire others for their self-development.
• Team leader and player.
• Analytical skills for-sight capabilities.
• Optimistic and respectful
• Conflict management
• Coaching and Mentoring
• Strategic Thinking and Planning
• Health and Safety Standards
• Confidently assume accountabilities for all tasks and interactions completed.
• Strong attendance record.
• Ability to assess the needs of others to ensure a positive experience.
• Excellent guest service skills to ensure a high degree of internal and external guest satisfaction.

Prerequisite to Apply:

• Ability to operate with flexible work arrangements and able to respond to emergency requests to work outside normal working hours as the incumbent is required to manage persons who work shift and might be required to do so from time to time.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

27. Procurement Officer

Apply Now

Job Summary- The Procurement Officer reports to the Procurement, Logistics & Supply Chain Manager and is responsible for all relevant purchasing activities.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Procurement Officer reports to the Procurement, Logistics & Supply Chain Manager and is responsible for all relevant purchasing activities. The incumbent ensures that items are procured in a cost effective and logistically efficient manner and that all purchasing procedures are followed from start to finish to ensure easy document retrieval when needed. The employee holding this position is required to engage suppliers, negotiate contracts and evaluate supplier options whilst ensuring that all the activities are within industry standards. The incumbent must have drive, passion and high energy to be able to execute tasks with a sense of pride and be willing to take responsibility and be held accountable for consistently delivering on the mandate.

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Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Interact and collaborate with all departments and contractors regarding goods and services needed to ensure adequate inventory is on hand for continuity of operations.
• Provide support in the areas of invitations to bid, requests for proposals and other procurement-related documents.
• Establish and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Be very knowledgeable regading inbound and outbound shipping schedules and liaise with Stores Department to ensure arrangements are made and the specific locations for drop-off.
• Assist in the implementation of procedures and systems for scheduling and tracking procurement and distribution operations.
• Interact with Finance Department to obtain or track payments for orders as needed.
• Assist in contracts management as required.
• Select suppliers and monitor service against performance criteria rating.
• Ensure inventory and system records are in agreement and immediately refer any discrepancies to Line Manager. Thorough knowledge of the operating POS System is critical.
• A primary function is to ensure that inventory is accurately ordered and documented for all departments and that paperwork is entered into POS System and properly scanned and uploaded to server for quick reference and accurately filed according to set filing procedures.
• Take initiative to learn and understand all aspects of the role, to optimize continuous growth and development and liaise with external consultants regarding the regular provision of training programmes and health and safety services.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• Assist in the management of local and foreign orders by conversing with suppliers and carriers on shipment and cost and manage the end-to-end process of importing and exporting goods.
• Negotiating with suppliers for better prices and delivery times is a critical function.
• Perform any other duties as required by the job function.

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Qualifications and Experience:

• Bachelor’s degree in Supply Chain Management, Procurement, Logistics, Business Management or relevant discipline from a recognised University. OR
• Level two (2) or higher from the Chartered Institute of Purchasing and Supply (CIPS) or similar qualification from a recognized institution.
• At least three (3) years’ experience in procurement or similar.

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Knowledge of the principles and practices of Procurement and Supply Chain Management.
• Excellent oral and written communication skills.
• Ability to research and evaluate proposals.
• Excellent multi-tasking skills.
• Quantitative research and analytical skills, to make appropriate recommendations
• Strong knowledge in the area of supplier contract management.
• Excellent negotiation and presentation skills.
• Ability to prepare and present comprehensive reports.
• Strong ability to establish and maintain effective working relationships.
• Confidently assume accountabilities for all tasks and interactions completed.
• Excellent Time Management skills.

        All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

28. Procurement, Logistics & Supply Chain Manager

Apply Now

Job Summary- The Procurement, Logistics & Supply Chain Manager is responsible for all activities relating to procurement and supply chain logistics.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

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Job Summary:  The Procurement, Logistics & Supply Chain Manager is responsible for all activities relating to procurement and supply chain logistics. While the incumbent will not deal directly with guests, their main function is to ensure that cast members that do interact with guests have all they need to deliver the signature ‘ICED Experience.’ Contracts Management forms and integral part of the portfolio. The incumbent must be an honest and excellent negotiator, team player and critical thinker who has the drive, passion and high energy to effectively manage the engine of the operation. Must possess integrity and be able to motivate and mentor team members to catch the vision and consistently deliver on the mandate.

Key Duties and Responsibilities:       

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Manage the daily operations of the supply chain including inventory levels and re-order based on usage. Also, collaborate with other departments on goods and services needed to ensure adequate inventory is on hand for continuity of operations.
• Manage invitations to bid, requests for proposals and other procurement-related documents.Manage local and foreign orders by conversing with suppliers and carriers on shipment and cost and manage the end-to-end process of importing and exporting goods.
• Establish and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Negotiating with suppliers for better prices and delivery times is a critical function.
• Establish inbound and outbound shipping schedules and liaise with Stores Department to ensure arrangements are made and the specific locations for drop-off.
• Develop procedures and systems for scheduling and tracking procurement and distribution operations.
• Interact with Finance Department to obtain or track payments for orders as needed.
• Develop and maintain the annual budget, investigate variances and initiate improvement activity.
• Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements.
• Complete contracts management including all activities related to the issuance and award of tenders.
• Manage retainers/contracts for all resources that are outsourced.
• Select suppliers and monitor service against performance criteria rating.
• Identify and resolve inventory discrepancies and ensure inventory and system records are in agreement. Thorough knowledge of the operating POS System is critical.
• Supervise staff to ensure that inventory is accurately ordered and documented for all departments and that paperwork is entered into POS System and properly scanned and uploaded to server for quick reference and accurately filed according to set filing procedures.
• Manage employee performance and assist employees through coaching, mentoring, training and the administration of performance reviews.
• Communicate company strategy, goals and business concerns through team and individual meetings.
• Take initiative to learn and understand all aspects of the role, to optimize continuous growth and development and liaise with external consultants regarding the regular provision of training programmes and health and safety services.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• Perform any other duties as required by the job function.

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Qualification and Experience:

• Bachelor’s degree in Supply Chain Management, Procurement, Logistics or relevant discipline from a recognised University. OR
• Level six (6) or higher from the Chartered Institute of Purchasing and Supply (CIPS) or similar qualification from a recognized institution.
• At least five (5) years’ experience in Logistics, Supply Chain Management at a senior level with a comprehensive knowledge of logistics processes and procedures.
• Experience and knowledge in strategic planning, contracting, negotiation and problem-solving.

Or any other equivalent combination of qualification and experience.

Skills, Knowledge and Abilities:

• Excellent knowledge of the principles and practices of Procurement and Supply Chain Management.
• Excellent oral and written communication skills.
• Ability to research and evaluate proposals.
• Excellent multi-tasking skills.
• Quantitative research and analytical skills, to make appropriate recommendations
• Strong knowledge in the area of supplier contract management.
• Excellent negotiation and presentation skills.
• Ability to prepare and present comprehensive reports.
• Strong ability to establish and maintain effective working relationships.
• Good ability to manage people, train and mentor subordinates.
• Confidently assume accountabilities for all tasks and interactions completed.
• Excellent Time Management skills.

Prerequisite to Apply:

• Ability to operate with flexible work arrangements and able to respond to emergency requests to work outside normal working hours if needed.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply

Food and Beverage Jobs January 2023

Ice Cube Entertainment Limited

29. Operations Assistant

Apply Now

Job Summary: The Operations Assistant is responsible for performing a range of clerical and administrative tasks supporting the Operations Manager, assisting with daily office tasks, and overseeing the business' overall administrative operations.

Career Opportunities of a Lifetime, in Ice & Snow!

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Operations Assistant is responsible for performing a range of clerical and administrative tasks supporting the Operations Manager, assisting with daily office tasks, and overseeing the business' overall administrative operations. The incumbent works with the operations team to ensure a fully functional workplace for cast members to deliver the ‘magical’ ICED Experience. Must have exceptional communication skills, embody the Company’s service culture, a professional appearance and a friendly, service-oriented personality.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Fully assist the Operations Manager to achieve goals set for the Operations Team.
• Perform duties such as filing, typing, emailing, copying, scanning, data entry etc.
• Answer phone calls and emails, relating messages to the relevant persons, in an accurate and timely manner.
• Generate reports, transcribe minutes from meetings, create presentations, and conduct research.
• Follow up on action points from meetings on behalf of the Operations Manager.
• Assist in preparing work rosters/schedules and budget preparation.
• Draft emails, correspondances, memos, letters, etc.
• Receive and dispatch, incoming and outgoing mail and other documents/items, maintain discretion.
• Manage the office supplies by checking inventory and informing the relevant department on supplies needed.
• Ensure efficient operation of office equipment by requesting required supplies.
• Provide administrative support to the different lines of business as needed.
• Coordinate travel arrangements, prepare itineraries, plan logistics, and submit expense reports.
• Manage complex office administrative tasks requiring the use of independent judgment and initiative.
• Assists with various Ad Hoc requests and projects, as assigned by the Operations Manager.
• May be required to be On-Site from time to time.
• Fully comply with health and safety regulations.
• To be able to provide support to the Operations Manager, have intimate knowledge of all products and services offered, including the specifics of their prices, the food and beverage menus, locker and vending machine usage and all other specialty areas.
• Take initiative to learn and understand all aspects of the role, to optimize workflows for greater operational efficiency and growth.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires physical tasks, including the ability to stand, walk etc. for prolonged hours and may require the ability to lift up to 25 lbs.
• Perform any other duties as required by the job function

Qualifications and Experience:

• Associate degree in Business Administration or relevant discipline from a recognised University.

• At least three (3) years’ experience working closely with senior management or in a similar role.
• An Association of Professional Secretaries (APS) certification or any other equivalent will be an asset.
• Highly proficient in Microsoft Office Suite.

Or any other equivalent combination of qualification and experience

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Knowledge, Skills and Abilities: 

• Working knowledge of office procedures and general office equipment.
• Good organizational and time-management skills.
• Ability to exercise initiative, tact and diplomacy.
• High level of integrity and ability to handle confidential information.
• Meticulous attention to detail and ability to perform tasks with accuracy and efficiency
• Strong communication skills both orally and in writing.
• Flexibility/adaptability.
• Excellent team player
• Confidently assume accountabilities for all tasks and interactions completed.
• Strong attendance record.
• Ability to assess the needs of others to ensure a positive experience.
• Excellent guest service skills to ensure a high degree of internal and external guest satisfaction.

Prerequisite to Apply:

• Ability to operate with flexible work arrangements and able to respond to emergency requests to work outside normal working hours.

All Applications are to be submitted via email and addressed to:

The General Manager

Ice Cube Entertainment Limited

526 Southern Main Road

La Romain, Trinidad W.I.

Unsuitable applications will not be acknowledged.

Food and Beverage Jobs January 2023

Apply Now

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