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Royal Castle Vacancies 2023, Royal Castle Vacancies 2023, Royal Castle Vacancies 2023, Royal Castle Vacancies 2023

Royal Castle Vacancies 2023

Customer Experience Associate

Apply Now

ROYAL CASTLE LIMITED IS SEEKING APPLICATIONS FROM SUITABLY QUALIFIED CANDIDATES FOR THE FOLLOWING POSITION:

CUSTOMER EXPERIENCE ASSOCIATE (CX)

KEY RESPONSIBILITIES & DUTIES

• Responds to customer complaints using multiple channels including telephone, email, in person interactions, social media and messaging applications (e.g. whatsapp).
• Creates, maintains and updates reports on customer interactions.
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, thinking outside the box, implementing solutions, and when necessary escalating unresolved problems.
• Follows escalation procedures to address customer concerns requiring additional research and/or resources to resolve.
• Utilize good judgment and understanding of processes and procedures to effectively make decisions to resolve customer issues.
• Responsible for maintaining a high level of professionalism with customers and works to establish a positive rapport with every customer.
• Assists in conducting CSAT Surveys as well as other customer engagement activities, both internal and external.
• Shares customer feedback and information with other team members in order to continuously improve and evolve the customer experience.
• Conduct CX Audits at key touch points in the business i.e. Stores, Social Media etc.
• Prepares weekly reports on customer complaints, customer sentiments and CX Audits.
• Assists with general administrative/clerical duties including printing, copying, filing etc.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Customer Service and Relationship Management principles
• Conflict Resolution Techniques
• Microsoft Office Suite

Ability to:

• Utilize active listening skills and ask probing questions
• Communicate effectively at all levels (written and verbal)
• Think strategically and proactively solve problems
• Develop and maintain good working relationships
• Work well under pressure

EDUCATION AND EXPERIENCE

• Minimum qualification of an Associate’s Degree in Business Administration, Marketing, Communication or other equivalent certification
• Minimum of two (2) years’ Customer Service experience in a similar role for a medium to large organization
• Experience in the restaurant industry would be considered an asset
• Working vehicle would be considered an asset

All applications are to be submitted no later than April 11th, 2023

E-mail: recruitment@royalcastle-tt.com

Please specify “Customer Experience Associate” in the subject

OR

Human Resources Manager

Royal Castle Limited

#1-5 Race Course Road, Carapo

Arima

Apply Now

Royal Castle Vacancies 2023

Restaurant Management- Central and South

Apply Now

Royal Castle Limited is seeking applications from suitably qualified candidates for the following management positions:

RESTAURANT MANAGEMENT – CENTRAL AND SOUTH

KEY RESPONSIBILITIES & DUTIES

• Ensures that the highest level of quality is established and maintained as it pertains to products and customer service.
• Monitors all costs associated with operating the Outlet, within approved parameters.
• Controls inventory levels and takes measures to prevent wastage within the restaurant.
• Ensures that the Outlet is fully equipped to function efficiently.
• Coordinates the collection and deposit of sales in accordance with Company policies and procedures.
• Handles customer complaints efficiently and professionally and reports all complaints to the District Manager.
• Ensures that all promotional material is prominently displayed within the Outlet and staff are knowledgeable about the details on same.
• Improves sales, customer relations and product and service quality.
• Reports all matters related to equipment failure, electrical, plumbing and signage to the relevant department in a timely manner.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Inventory management and stock control
• Sound numeric skills
• Customer service
• Health and Safety best practices
• Advanced analytical, organizational and interpersonal skills

Ability to:

• Work with a high degree of accuracy and efficiency to meet deadlines
• Be proactive in identifying gaps and proposing improvements
• Multitask and prioritize tasks while maintaining efficiency
• Function in a multi-disciplined team environment
• Critically analyse and solve problems
• Maintain a professional and object disposition

EDUCATION AND EXPERIENCE

• Minimum qualification of five (5) CXC O’ Levels
• Minimum of three (3) years’ management experience within the customer service industry
• Restaurant experience would be considered an asset

All applications are to be submitted no later than April 11^th, 2023

E-mail: recruitment@royalcastle-tt.com

Please specify “Restaurant Management” in the subject

OR

Human Resources Manager

Royal Castle Limited

#1-5 Race Course Road, Carapo

Arima

Royal Castle Vacancies 2023

Apply Now

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