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iQor Vacancies 2023, iQor Vacancies 2023, iQor Vacancies 2023, iQor Vacancies 2023
iQor Vacancies 2023
We are looking for Seasonal Agents to join our Team!
Weâre excited youâve considered to Be More with iQor. From Customer Interactions to Product Support, weâll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Letâs get started!
Job Summary:
The incumbent would be responsible for handling high volumes of inbound and outbound contacts and create a positive experience for each customer by understanding and addressing their inquiries accurately and efficiently.
Responsibilities:
- Handle inbound contacts and greet customers with energy and enthusiasm.
- Engage in outbound communication with customers via different forms of media with energy and enthusiasm
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet and exceed required KPIâs while providing excellent and consistent customer service.
- Meet and exceed required productivity and quality standards.
- Strive for first contact resolution and take true ownership of customer needs and issues by utilizing available tools and resources.
- Ensure adherence to all Client and Company policies and procedures and ensure adherence to applicable legal requirements.
- Deliver amazing customer service through effective and efficient resolution of various customer inquiries and concerns. âą Maintain a positive positioning of client product and services in all interactions
Key Skills and Competency:
- Strong problem-solving skills
- Active listening skills
- Must be able to maintain patience and a high level of professionalism
- Must be empathetic and compassionate
- Must have ability to work independently and in a team environment, valuing collaboration
- Must be detail-oriented and have ability to maintain accuracy
Education Requirements:
- Minimum of 3 CXC Qualifications inclusive of English A
- Certification in Computer Literacy would be considered an asset
- Customer service experience in a transaction-based environment such as a call center or retail industry would be considered an asset
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.
iQor Vacancies 2023
Apply Now
iQor Vacancies 2023
Ensures iQor operates within government regulations and follows industry laws.
Job Summary:
Ensures iQor operates within government regulations and follows industry laws.
Responsibilities:
- Lead team of Administrative Assistants
- Monitor performance and provide coaching and feedback,
- Researches and assesses iQor’s compliance standing.
- Assists iQor with meeting and maintaining regulatory expectations.
- Ensures that all policies and procedures are implemented and well documented.
- Performs occasional internal reviews to identify potential compliance issues.
- Develops risk management strategies to avoid non-compliance.
- Performs other duties as assigned.
Skills Requirements:
- 3 or more years of experience in compliance.
- 2 or more years of supervisory experience.
Education Requirements:
Bachelor’s Degree, First Degree, Trade/Vocational School certificate or Equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
iQor Vacancies 2023
Apply Now
iQor Vacancies 2023
Directly assists the Call Center Manager in organizing and directing the day-to-day activities related to the operation of the Call Center. Assists in managing, training & guiding call center supervisors in performing their duties. Collects and analyze call-center statistics
Job Summary:
Directly assists the Call Center Manager in organizing and directing the day-to-day activities related to the operation of the Call Center. Assists in managing, training & guiding call center supervisors in performing their duties. Collects and analyze call-center statistics
Responsibilities:
- Assists in determining call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Assists in maintaining and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
- Assists in accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Assists in driving improvements in overall service levels, transactional efficiencies and cost management.
- Provide leadership to front line Supervisors, ensuring operational and coaching practices are implemented and updated as needed to drive performance results and employee development.
- Assists in identifying creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
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- Assists in driving continuous improvement through trend reporting analysis and metrics management
- Offers new ideas and suggestions for improvement.
- Assists in identifying and implementing new practices and processes that are âbest in field”.
- Â Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.
- Â Confers with reporting manager on complex or unusual situations.
- Â Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.
- Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
- Â Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific.
- Â Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
- Â Understands and embraces the business and call center operations strategic direction.
- Performs other duties as assigned.
Skills Requirements:
- 3 or more years of call center experience in collections/sales/customer service/technical support.
- 1 or more years of managing supervisors experience.
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.
Consistent attendance is an essential function of the job.
iQor Vacancies 2023
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