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Caribbean Airlines Vacancies May 2022

Caribbean Airlines Vacancies May 2022

Customer Service Representative – Kingston (Jamaica)

Application period: Tue, 19 Apr 2022 to Tue, 03 May 2022
Application deadline: Tue, 03 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: KINGSTON
Department: Operations

Customer Service Representative – Kingston (Jamaica)

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JOB SUMMARY:
This position will report to Area Manager Jamaica and Nassau.  The selected candidate will assist in developing, promoting, and enhancing the Company’s image and reputation by providing prompt, efficient, and courteous customer service in passenger handling activities at the ticketing counters, departure gates, arrival hall and baggage service areas.  He/she will assist the Station in achieving On-Time Performance and assist in monitoring the service levels of the outsourced supplier in line with the terms and conditions of the Service Level Agreement (SLA).

KEY DELIVERABLES:

• CUSTOMER SERVICE:  Ensures excellent customer service delivery by continuously seeking to capitalize on opportunities to exceed the expectations of internal and external customers by placing a keen interest on understanding and effectively resolving issues in a professional and result-oriented manner.

• OPERATIONAL EFFECTIVENESS:   Ensures effective and efficient utilization of assigned resources, towards ensuring that Customer Service Deliverables and on-time performance standards are achieved or surpassed on all levels. The incumbent ensures that all operational gaps are resolved with minimal disruption to flight schedules.

• REPORTING:  Ensures the delivery of accurate and timely operational reports in accordance with pre-established timelines and in compliance with policies, procedures, and regulatory requirements.

• COMPLIANCE:  Actively supports the advancement of the Organization’s safety and quality culture, through compliance with corporate and regulatory guidelines.

PERSON SPECIFICATION:

You must have a minimum of three (3) years’ experience in a similar customer service role, preferably in the airline environment. You must possess five (5) CXC/GCE Ordinary Level Passes, including Mathematics and English or an equivalent High School Diploma.  You must be proficient in the use of MS Office and have knowledge and experience using in a computerized reservations system.

You are required to have a strong customer service orientation and be willing to work shift hours in a fast-paced, deadline driven environment.  You must also be able to work independently within clearly defined guidelines, work well under pressure, possess excellent time management skills and be able to multi-task.

You will have excellent verbal and written communication skills with the ability to communicate with all levels within the organization.  You must display a positive attitude and possess the ability to exercise good judgement, tact, and initiative.

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

Airport Representative – Nassau

Application period: Tue, 19 Apr 2022 to Tue, 03 May 2022
Application deadline: Tue, 03 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: Nassau
Department: Operations

Airport Representative – Nassau

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JOB SUMMARY:
This position will report to Area Manager Jamaica and Nassau.  The selected candidate will assist in developing, promoting, and enhancing the Company’s image and reputation by providing prompt, efficient, and courteous customer service in passenger handling activities at the check-in counters, departure gates, and arrival halls.  He/she will coordinate the processes that are relevant to ramp operations to achieve the station’s on-time performance targets.  He/she will also manage the outsourced supplier in line with the terms and conditions of the Service Level Agreement (SLA).

KEY DELIVERABLES:

CUSTOMER SERVICE:  Ensures excellent customer service delivery by providing the airport operations with the appropriate resources in keeping with the operational direction of the organization and the applicable regulatory compliance objectives.

OPERATIONAL EFFECTIVENESS:   Ensures effective and efficient utilization of assigned resources, towards ensuring that Customer Service Deliverables and on-time performance standards are achieved or surpassed on all levels. The incumbent ensures that all operational gaps are resolved with minimal disruption to flight schedules.

SAFETY AND REGULATORY COMPLIANCE:  Executes corporate safety, security, and quality policies to ensure the station, staff, and suppliers are fully compliant with all regulatory requirements, operational, and quality standards.

RELATIONSHIP MANAGEMENT:  Builds and develops mutually beneficial relationships with external stakeholders, including the relevant Airport and Aviation Authorities in requisite state.

PERSON SPECIFICATION:
You must have a minimum of five (5) years’ experience in a customer service role, preferably in the airline environment, with a minimum of two (2) years’ experience in ramp handling and a minimum of three (3) years in a supervisory role. You must have five (5) CXC/GCE Ordinary Passes, including Mathematics and English or a High School Diploma. You must have extensive knowledge of the airline industry, reservations systems, and ticketing procedures. You must demonstrate the ability to supervise and lead a team.  You must be proficient in the use of MS Office.

You are required to have a strong customer service orientation. You must demonstrate the ability to lead and perform effectively in a fast-paced deadline driven environment and be willing to work shift hours.  You must also be able to work independently within clearly defined guidelines, possess excellent time management skills and be able to multi-task.You will have excellent verbal and oral communication skills with the ability to communicate with all levels within the organization.  You must display a positive attitude to complement your technical competencies.

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

Executive Manager, Quality and Air Safety

Application period: Tue, 19 Apr 2022 to Tue, 03 May 2022
Application deadline: Tue, 03 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: Port of Spain
Department: Operations

EXECUTIVE MANAGER, QUALITY & AIR SAFETY

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JOB SUMMARY:

The Executive Manager, Quality and Air Safety reports to the Chief Operations Officer. The selected candidate will provide leadership for and oversee all activities of Caribbean Airlines’ Quality Assurance Department. He/she will establish an independent quality system to monitor operational compliance with TTCAA requirements.   He/she will implement a systematic and disciplined approach to quality risk management (standards, policies & requirements), quality risk control and the quality governance process and provide independent and objective assurance on the conduct of the company’s operations. He/she will also be responsible for the AMO/AOC certification and associated maintenance operations specification.

KEY DELIVERABLES:

Leadership: Serves as a member of the Caribbean Airlines Limited Executive Management Team, in support of its strategic plan and achievement of its vision and mission.

People Management: Provides leadership, direction, coaching and guidance to team members towards ensuring the achievement of corporate objectives, continuous improvement and growth of team members.

Compliance: Ensures compliance with national and international aviation requirements, and in particular, with the terms and conditions of Air Operations Certification/Approved Maintenance Organization Certification. Oversees the quality assurance and air safety systems and ensure compliance by all employees under his/her charge.

Continuous improvement: Ensures that the aircraft’s quality and air safety records (physical and electronic), files and manuals are kept current and in accordance with regulatory/acceptable industry standards. Monitors and analyses performance metrics and other data to ensure business goals and supplier SLAs are being met and makes adjustments to plan and communicates changes.

Customer Service: Interacts effectively with all levels of employees ensuring to uphold CALs core values in all his/her business activities. He/she shall cultivate appropriate relationships with maintenance personnel, aircraft manufacturers, external agencies and local authorities.

Risk Management: Evaluates and advises on potential risks of various courses of business actions and takes decisions to limit exposure and liability to the company’s employees, operations and interests.

CANDIDATE SPECIFICATION:

You must possess at minimum, a Bachelor’s of Science Degree in Maintenance Engineering and/ or an Aviation discipline including a valid Aircraft Maintenance Engineering Licence (AMEL), with at least three (3) years’ experience in maintaining the same category and class of aircraft in CALs operations, (with least one (1) year return to service experience).  Your combined years of experience in the maintenance and engineering (aviation industry) must be at least fifteen (15) years, five (5) of which must be at a management level preferably in a Quality Assurance function.  You must demonstrate the requisite knowledge of the current TTCAA regulations as it pertains to Air Safety, Air Operations, approved maintenance organisations (AMOs) and approved training organisations (ATOs).  You must demonstrate experience in Quality Assurance management in complex, multi-discipline environments.  Knowledge and certification in project management and systems planning & development would be an asset.

You must have a high degree of professional ethics and imbibe the values of a CAL leader. You must demonstrate sound judgement in your decision making and possess excellent networking, speaking and written communication skills, so as to be effective and clear in your communication with a variety of internal and external stakeholders, both domestically and internationally.

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

Senior Manager, Reservations and Customer Contact

Application period: Tue, 19 Apr 2022 to Tue, 03 May 2022
Application deadline: Tue, 03 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: Port of Spain
Department: Reservations and Ticketing

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SENIOR MANAGER, RESERVATIONS & CUSTOMER CONTACT

JOB SUMMARY:

The Senior Manager, Reservations and Customer Contact will report to the Chief Commercial Officer (CCO).  The selected candidate will have overall responsibility for all Caribbean Airlines’ Reservations Sales and Service Centres (RSSC), Ticket Offices, and the Quality Assurance Help Desk.  They will develop and implement strategies to effectively manage all RSSCs, Ticket Offices and the Quality Assurance Help Desk to ensure customer service standards are achieved.  They will establish, implement, and manage departmental best practices.  They will ensure that the customer experience reflects the current brand ideals.  He/she will monitor and report on the operational and financial performance of all RSSCs and Ticket Offices.

 

KEY DELIVERABLES:

Customer Service:

• Oversees the management of a 24-hour operation, responsible for delivering best in class customer service for the purpose of passenger ticketing and sales.
• Implements strategies and plans to ensure high sales conversion, first-call resolution, low call abandon rates, high PCI compliance, efficient staffing utilisation and cost optimisation.
• Executes a multi-channel strategy of connecting with customers in the manner they prefer (Walk-ins, Voice calls, Webchat, etc.)
• Reacts to any system disruption appropriately and liaises with all relevant departments ensuring accurate and timely information is relayed to the Call Center and Ticketing Managers/Supervisors to take action.
• Directs investigation of customer complaints regarding reservation services and prepares internal memos designed to improve customers’ experience.

Service Delivery:

• Monitors Call Metrics: tracks effectiveness in call time, quality and customer experience and escalates where applicable.
• Provides resources to ensure ticketing offices are customer-friendly, delivers on CAL’s Reset Expectations brand and offers solutions to secure loyalty to the product.
• Provides comprehensive administration and support to the Ticketing and Call Center sites in accordance with CAL’s Policies and Guidelines, Service Level Agreements and Corporate Objectives.
• Ensures delivery of KPIs/Sales and Call targets, including day to day service levels, customer experience, quality measures and compliance.
• Ensures the quality control of ticket sales and products to ensure brand integrity.
• Upholds Company’s Finance policies by ensuring the Ticket Offices meet all Internal Audit requirements.
• Ensures effective training to Reservations and Ticketing staff using the Amadeus Reservations and Ticketing system (ARDWeb) in line with Company’s Policies and Procedures.
• Establishes Certified IATA ticketing training following all International IATA policies and procedures.

Relationship Management:

• Contributes as a senior member of the Commercial Division’s Leadership Team.
• Builds and develops internal and external stakeholder relationships in the Company’s best interests.
• Collaborates with IT and BOD in the implementation of new airline products and processes.  Testing Interline Electronic Ticketing (IET) with new airlines partners to give customers smooth airline experiences.
• Partners with Human Resources to ensure proper resource coverage to achieve departmental objectives.
• Manages workload, balancing and ensuring scalability across ticketing offices in all jurisdictions.
• Drives a commitment to excellence demonstrated through continuous team member development, enhancing employee engagement, service levels, job knowledge, skill development and team member satisfaction.
• Reviews performance evaluations on reservations, ticketing and quality assurance team members and initiates progressive disciplinary action as required.

Reporting:

• Ensures the delivery of accurate and timely sales, operational, leave, and other reports, with a view to supporting effective data analysis and decision making.
• Provides regular feedback to senior leadership regarding call and sales performance and areas for opportunity or scaling.
• Administers efficient, accurate, and timely reporting mechanisms related to sales activity as well as budget pacing activity to be used by senior management.

Continuous improvement:

• Ensures monitoring of PCI Compliance, Fraud Prevention and Third-party payment policy compliance by conducting audits and ensuring management and staff are apprised regularly of their obligation to follow the guidelines consistently.
• Oversees quality control – ensures best practice is adopted to minimise reservations errors.
• Serves as the lead in the Call Center digital transformation by leveraging technology — Virtual Hold (VH), Interactive Voice Response (IVR), chat and other technological solutions and enabling tools.
• Remains up to date on Call Center trends and best practices and evaluates their potential impact across both locations.

Profitability:

• Oversees group sales efforts and continues group sales success with the organisation’s current book of client base while building a new business.
• Effectively manages assigned resources to maximise the efficiency of operations and create value for customers.
• Meets assigned Sales targets as part of the Commercial Division’s overall target.

CANDIDATE SPECIFICATION:

You must possess a Bachelor’s degree in Business Administration, with a minimum of seven (7) years’ proven track record in Customer Service, Call Center Operations or an Airline ticketing environment.  You must demonstrate knowledge of the PSS tool, fares, airline contracts, rules and regulations, and ticketing.

 

You must have a high degree of strategic ability, professional ethics and demonstrated values of a CAL leader.  You must demonstrate sound judgement in your decision making and possess excellent networking, speaking and written communication skills.  You will possess the desire to constantly champion high standards and focus on continuous improvement.  Excellent organisational and time management skills and the ability to meet assigned deadlines are required competencies.  Proven competence in the use of the Microsoft Suite, namely, MS Excel, MS Word and MS PowerPoint, is preferred.

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

MANAGER, INTERNAL AUDIT

Application period: Fri, 22 Apr 2022 to Fri, 06 May 2022

Application deadline: Fri, 06 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: CAL Headquarters – POS
Department: Internal Audit

MANAGER, INTERNAL AUDIT

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JOB SUMMARY:
The Manager Internal Audit will report to the Executive Manager, Internal Audit.  The selected candidate will be responsible for planning, coordinating, and conducting efficient and timely financial, operational, compliance and information systems internal audit engagements according to approved audit plans to achieve stated objectives.  They will be required to carry out appropriate assessments on the effectiveness of risk management, control, and governance processes, prepare reports and recommend policies and procedures to correct identified deficiencies.  They will also be required to carry out special investigations and contribute to the development of  annual audit plans to help the Company achieve its stated objective.

KEY DELIVERABLES:
?>RISK, CONTROLS, AND GOVERNANCE:  
o Maintains all organisational and professional ethical standards within the department
o Reviews systems and processes to identify opportunities for managing and controlling risk exposure.
o Critically reviews the adequacy and effectiveness of policies and processes and provides value-added, practical, cost-effective recommendations to facilitate the achievement of Company goals and objectives.
o Performs complex-level professional internal auditing work that involves leading or conducting audit projects and providing consulting services to the organisation’s management and staff.
o Identifies and evaluates the organisation’s risk areas.
o Manages the performance of the audit procedures, including identifying and defining issues, developing criteria, reviewing and analysing evidence, and documenting processes and procedures.

? >OPERATIONAL EFFECTIVENESS:
o Ensures effective and efficient utilisation of assigned resources towards achieving goals, objectives, and budgets.
o Manages performance of audit assignments, reviews work papers and audit reports, and edits reports prepared by other auditors.
o Performs preliminary planning, establishes the direction for audits, provides leadership to assigned auditors, manages projects to quality outcomes, and meets the established time budget.
o Conducts training sessions to the Internal Audit Staff on company-related subjects.

? >REPORTING:
o Ensures the preparation and delivery of the results of audits via written reports and oral presentations to the management.
o Drives the reporting process and communication of results and manages the program to track all issues to resolution in TeamMate+®.

? >RELATIONSHIP MANAGEMENT:
o Develops and maintains productive staff and management relationships through individual contacts and group meetings
o Builds and develops relationships through excellent communication skills to influence and motivate at all levels in the organisation towards achieving projected methodologies and courses of action.

PERSON SPECIFICATION: 
You will have full accounting qualifications in CIMA, ACCA, CPA, CMA or a Bachelor’s Degree in Accounting with five (5) years of experience at a supervisory level in internal or external auditing.  You will be thoroughly conversant with International Financial Reporting Standards (IFRS) and Auditing Standards.  Additional qualifications such as Certified Internal Auditor (CIA) and Certified Information Systems Auditor (CISA) would be an asset.

You will be a highly ethical professional with high rule-consciousness values.  You must also be able to conduct investigations independently and use critical reasoning skills to execute your role.  You will have excellent written communication skills and excel as a contributing member of a high-performance team.

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

AIRPORT MANAGER – TORONTO

Application period: Fri, 22 Apr 2022 to Fri, 06 May 2022

Application deadline: Fri, 06 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: Toronto
Department: Airports

AIRPORT MANAGER – TORONTO

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JOB SUMMARY:



The Airport Manager, Toronto, will report to the Executive Manager, Airports and Ground Operations.  The selected candidate will ensure management of all operational and administrative processes pertaining to the Toronto Airport, including Passengers, Ramp Services, On-time performance, and all other airport services according to corporate objectives.  The incumbent will ensure that the Company’s Customer Service, Safety, Security, Regulatory and Financial Standards are managed and maintained at the airport in accordance with corporate policy.  The selected candidate will also manage Ground Handler and other Supplier Contracts and Service Level Agreements, ensuring they provide for continuous improvement of operations while ensuring cost efficiency.

KEY DELIVERABLES:

Customer Service Delivery:  Ensures excellent customer service delivery by providing the airport operations teams with the appropriate resources, tools and training consistent with the strategic direction of the organisation and the applicable regulatory compliance objectives.

Operational Effectiveness: Ensures that all Airport and Ground Operations Departments’ objectives are appropriately executed daily to ensure Caribbean Airlines Limited meets or surpasses our on-time performance targets.  The incumbent will also ensure that all operational gaps are resolved with minimal disruption to flight schedules.

Relationship Management: Builds and develops mutually beneficial relationships with external stakeholders, including the relevant Airport and Aviation Authorities.

Safety and regulatory compliance: Executes corporate safety, security and quality policies to ensure the station, staff, and suppliers are fully compliant with all regulatory requirements, operational and quality standards.

People Management: Develops his/her direct reports through effective performance management, identification of training opportunities, coaching employees, and providing leadership and guidance on their performance improvement (when applicable) and career development.

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PERSON SPECIFICATION:

You must have a Bachelor’s degree in Business Management/Operations Management or a related field, with a minimum of ten (10) years’  experience in an airport or operations environment and five (5) years’ of leadership experience at the Management level.  You must demonstrate competence in financial management airport operations and experience leading people in a highly regulated environment.  You must also have legal status to work in Canada.

The successful candidate will have a strategic perspective to be able to articulate on local, regional and international issues, competitive markets and challenges within the environment in which CAL operates.  He/she should be able to translate this knowledge into a value-adding and overall efficient operational strategy.

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

AIRPORT MANAGER – FLORIDA AND HAVANA

Application period: Fri, 22 Apr 2022 to Fri, 06 May 2022
Application deadline: Fri, 06 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: Florida
Department: Airports

AREA MANAGER- FLORIDA AND HAVANA

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JOB SUMMARY:
The Area Manager, Florida and Havana, will report to the Executive Manager, Airports and Ground Operations.  The selected candidate will ensure management of all operational and administrative processes pertaining to Florida (MIA, MCO & FLL) Airports and Havana, including but not limited to Passengers, Ramp Services, On-time performance and all other airport services in accordance with Caribbean Airlines Airport Operations policies.  The incumbent will ensure that the Company’s Customer Service, Safety, Security, Regulatory and Financial Standards are managed and maintained.  The selected persons will also manage Ground Handlers and other Supplier Contracts according to Service Level Agreements, ensuring consistent service and continuous operations improvement.

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KEY DELIVERABLES:

Customer Service Delivery:  Ensures excellent customer service delivery by providing the airport operations teams with the appropriate resources, tools and training consistent with the strategic direction of the organisation and the applicable regulatory compliance objectives.

Operational Effectiveness:  Ensures that all Airport and Ground Operations Departments’ objectives are appropriately executed daily to ensure Caribbean Airlines Limited meets or surpasses our on-time performance targets.  The incumbent will also ensure that all operational gaps are resolved with minimal disruption to flight schedules.

Relationship Management: Builds and develops mutually beneficial relationships with external stakeholders, including the relevant Airport and Aviation Authorities.

Safety and regulatory compliance: Executes corporate safety, security and quality policies to ensure the station, staff, and suppliers are fully compliant with all regulatory requirements, operational and quality standards.

People Management: Develops direct reports through effective performance management, identifying training opportunities, coaching employees, and providing leadership and guidance on their performance improvement (when applicable) and career development.

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PERSON SPECIFICATION:
You must have a Bachelor’s degree in Business/Operations Management or a related field, with a minimum of ten (10) years’ experience in an airport or operations environment with five (5) years of leadership experience at the Management level.  You must demonstrate competence in financial management airport operations and experience leading people in a highly regulated environment.  You must also have legal status to work in the United States of America.

The successful candidate will have a strategic perspective to articulate local, regional and international issues, competitive markets and challenges within the environment in which CAL operates.  He/she should be able to translate this knowledge into a value-adding and overall efficient operational strategy.
Please submit your application via https://careers.caribbean-airlines.com/#/ by completing a profile and attaching an up-to-date resume and a cover letter

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

SUPERVISOR, AIRPORT OPERATIONS – FLORIDA

Application period: Fri, 22 Apr 2022 to Fri, 06 May 2022

Application deadline: Fri, 06 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: Florida
Department: Airports

SUPERVISOR, AIRPORT OPERATIONS – FLORIDA

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JOB SUMMARY:
This position will report to Area Manager, Florida and will be based in Florida.  The selected candidate will monitor all activities relevant to passenger handling activities at check-in counters, departure gates, and arrival halls. He/she will supervise and coordinate the work processes relevant to ramp operations to achieve the station’s on-time performance targets. He/she will manage the outsourced supplier in line with the terms and conditions of the Service Level Agreement.

KEY DELIVERABLES:
• CUSTOMER SERVICE:  Ensures excellent customer service delivery by providing the airport operations with the appropriate resources in keeping with the operational direction of the organization and the applicable regulatory compliance objectives.

• OPERATIONAL EFFECTIVENESS:   Ensures effective and efficient utilization of assigned resources, towards ensuring that Customer Service Deliverables and on-time performance standards are achieved or surpassed on all levels. The incumbent ensures that all operational gaps are resolved with minimal disruption to flight schedules.

• SAFETY AND REGULATORY COMPLIANCE:  Executes corporate safety, security, and quality policies to ensure the station, staff, and suppliers are fully compliant with all regulatory requirements, operational, and quality standards.

• RELATIONSHIP MANAGEMENT:  Builds and develops mutually beneficial relationships with external stakeholders, including the relevant Airport and Aviation Authorities in requisite state.

PERSON SPECIFICATION:
You must have a minimum of five (5) years’ experience in a customer service role, preferably in the airline environment, with a minimum of two (2) years’ experience in ramp handling and a minimum of two (2) years in a supervisory role. You must have five (5) CXC/GCE Ordinary Passes, including Mathematics and English or a High School Diploma. You must have extensive knowledge of the airline industry, reservations systems, and ticketing procedures. You must demonstrate the ability to supervise and lead a team.  You must be proficient in the use of MS Office.  A post high school diploma in a related field would be an asset. You must also have legal status to work in the United States of America.

You are required to have a strong customer service orientation. You must demonstrate the ability to lead and perform effectively in a fast-paced deadline driven environment and be willing to work shift hours.  You must also be able to work independently within clearly defined guidelines, possess excellent time management skills and be able to multi-task.

You will have excellent verbal and oral communication skills with the ability to communicate with all levels within the organization.  You must display a positive attitude to complement your technical competencies.

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

SUPERVISOR, GROUND OPERATIONS – TRINIDAD

Application period: Fri, 22 Apr 2022 to Fri, 06 May 2022

Application deadline: Fri, 06 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: Piarco
Department: Airports

SUPERVISOR, GROUND OPERATIONS – TRINIDAD

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JOB SUMMARY:
This position will report to Airport Manager, Trinidad and Tobago.  The selected candidate will develop, promote and enhance the Company’s image and reputation at the Airport by supervising and directing baggage/cargo handling, loading and offloading activities on the Ramp. He/she will supervise and monitor all boarding activities at Departure Gates in a prompt, efficient, and courteous manner to achieve the Station’s on-time performance targets. He/she will manage the outsourced supplier in line with the terms and conditions of the Service Level Agreement.

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KEY DELIVERABLES:
• CUSTOMER SERVICE:  Ensures excellent customer service delivery by providing the airport operations with the appropriate resources in keeping with the operational direction of the organization and the applicable regulatory compliance objectives.

• OPERATIONAL EFFECTIVENESS:  Ensures effective and efficient utilization of assigned resources, towards ensuring that Customer Service Deliverables and on-time performance standards are achieved or surpassed on all levels. The incumbent ensures that all operational gaps are resolved with minimal disruption to flight schedules.

• SAFETY AND REGULATORY COMPLIANCE:   Executes corporate safety, security, and quality policies to ensure the station, staff, and suppliers are fully compliant with all regulatory requirements, operational and quality standards.

• RELATIONSHIP MANAGEMENT:  Builds and develops mutually beneficial relationships with external stakeholders, including the relevant Airport and Aviation Authorities in requisite state.

PERSON SPECIFICATION:
You must have a  minimum of five (5) years’ experience in a ramp handling role, with a minimum of three (3) years’ in a supervisory role. You must have five (5) CXC/GCE Ordinary Passes including Mathematics and English. You must demonstrate the ability to supervise and lead a team.  You must be proficient in the use of MS Office.  A post high school diploma in a related field would be an asset.

You are required to have a strong customer service orientation. You must demonstrate the ability to lead and perform effectively in a fast-paced deadline driven environment and be willing to work shift hours.  You must also be able to work independently within clearly defined guidelines, possess excellent time management skills and be able to multi-task.

You will have excellent verbal and oral communication skills with the ability to communicate with all levels within the organization.  You must display a positive attitude to complement your technical competencies.

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

SUPERVISOR, AIRPORT OPERATIONS – GUYANA

Application period: Fri, 22 Apr 2022 to Fri, 06 May 2022
Application deadline: Fri, 06 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: Guyana
Department: Airports

SUPERVISOR, AIRPORT OPERATIONS – GUYANA

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JOB SUMMARY:
This position will report to Airport Manager, Guyana and will be based in Guyana.  The selected candidate will monitor all activities concerning passenger handling activities at check-in counters, departure gates, and arrival halls. He/she will supervise and coordinate the work processes relevant to Ramp Operations to achieve the Station’s on-time performance targets.

KEY DELIVERABLES:
• CUSTOMER SERVICE:  Ensures excellent customer service delivery by providing the airport operations with the appropriate resources in keeping with the operational direction of the organization and the applicable regulatory compliance objectives.

• OPERATIONAL EFFECTIVENESS:   Ensures effective and efficient utilization of assigned resources, towards ensuring that Customer Service Deliverables and on-time performance standards are achieved or surpassed on all levels. The incumbent ensures that all operational gaps are resolved with minimal disruption to flight schedules.

• SAFETY AND REGULATORY COMPLIANCE:   Executes corporate safety, security, and quality policies to ensure the station, staff and suppliers are fully compliant with all regulatory requirements, operational, and quality standards.

• RELATIONSHIP MANAGEMENT:  Builds and develops mutually beneficial relationships with external stakeholders, including the relevant Airport and Aviation Authorities in relevant state.

PERSON SPECIFICATION:
You must have a minimum of five (5) years’ experience in a customer service role, preferably in the airline environment, with a minimum of two (2) years’ experience in ramp handling and a minimum of two (2) years in a supervisory role. You must have five (5) CXC/GCE Ordinary Passes including Mathematics and English. You must have extensive knowledge of the airline industry, reservations systems, and ticketing procedures. You must demonstrate the ability to supervise and lead a team.  You must be proficient in the use of MS Office.  A post high school diploma in a related field would be an asset.

You are required to have a strong customer service orientation. You must demonstrate the ability to lead and perform effectively in a fast-paced deadline driven environment and be willing to work shift hours.  You must also be able to work independently within clearly defined guidelines, possess excellent time management skills and be able to multi-task.

You will have excellent verbal and oral communication skills with the ability to communicate with all levels within the organization.  You must display a positive attitude to complement your technical competencies.

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

RESERVATIONS AGENT – Guyana

Application period: Mon, 25 Apr 2022 to Mon, 09 May 2022

Application deadline: Mon, 09 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: GUYANA
Department: Reservations and Ticketing

We are seeking to recruit suitably qualified persons to fill the position of:

RESERVATIONS AGENT – GUYANA

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JOB SUMMARY:
The Reservations Agent will report to the Reservations Supervisor.  The selected candidate will assist in optimising the utilisation of available aircraft space and increasing revenue by providing reservations, ticketing and related support services to passengers, travel agents, line stations, and loyalty customers.  He/she will market all company products to potential customers.  He/she will meet pre-determined sales and call targets that contribute to the company’s profitability.

KEY DELIVERABLES:
• Operational Effectiveness:  Ensure effective and efficient utilisation of assigned resources towards achieving customer delivery standards and operational objectives.

• Customer Service:  Continuously seeks to capitalise on opportunities to exceed the expectations of internal and external customers by placing a keen interest in understanding and effectively resolving requests in a professional and result-oriented manner.

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PERSON SPECIFICATION:
You must have a minimum of five (5) CXC/GCE Ordinary Level passes, including English, Mathematics, and Geography and a minimum of two (2) years of experience in a similar capacity or a customer service role.  You must be proficient in the use of MS Office and knowledgeable in a Computerised Reservations System.  You will have a strong customer service orientation and be willing to work shift hours in a fast-paced, deadline-driven environment.  You must have excellent verbal and written communication skills.  Your ability to converse in Spanish will be regarded as an asset.

Candidates must be eligible to live and work in Guyana.

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

RESERVATIONS SUPERVISOR -GUYANA

Application period: Mon, 25 Apr 2022 to Mon, 09 May 2022

Application deadline: Mon, 09 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: GUYANA
Department: Reservations and Ticketing

We are seeking to recruit a suitably qualified individuals to fill the position of:

RESERVATIONS SUPERVISOR -GUYANA 

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JOB SUMMARY:
The Reservations Supervisor – Guyana will report to the Reservations Manager.   The selected candidate will assist in managing and coordinating training, coaching and mentoring of reservations agents in Guyana.   He/ she will assist with coordinating and overseeing activities to ensure compliance with Commercial and Finance Policies and International PCI Compliance practices.  He/she will monitor activities within the Call Center to ensure on-brand service to all customers.


KEY DELIVERABLES:

Accountability:
Assists the Manager in coordinating, training, coaching and mentoring all Agents assigned to the Reservations Department;
Monitors the daily KPIs of the Reservations department to ensure the SLAs are maintained;
Conducts mid-year and annual performance appraisals to ensure staff alignment with the department’s operational targets;
Conducts probation reports and annual continuous performance assessments and escalates as necessary;
Ensure Agents are compliant with all Call Center Procedures, Finance Policies, Call Center Fraud Prevention Policy, PCI Zone Compliance Policy, and Third-Party Payment Guidelines.
Monitor the Amadeus and the Avoxi System and escalate suspect activity and potential threats to CAL business;
Liaises daily with SOC and ACS to obtain information on the timing of flight departures, maintains flight movement sheets and disseminates flight information to relevant reservations personnel;
Effectively manages all system disruptions as per procedures; and
Provides daily and weekly reports on the Call Center performance and incidents

Customer Service: 
Investigates, resolves and responds to all customer issues within 48hrs of receipt;
Seeks to capitalise on opportunities to exceed customers’ expectations by placing a keen interest in understanding and effectively resolving requests professionally and result-oriented.
Assists with all outside sales to all distribution channels, including group sales; and
Promotes and upsells Caribbean Airlines’ various loyalty programmes, such as Caribbean Miles and Club Caribbean.

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Compliance:
Verifies credit card information for electronic purchases according to the Caribbean Airlines PCI Compliance policy and investigates all suspect fraud activities;
Manages the functions of the Reservations Department to satisfy the requirements and PCI compliance of our reservations department; and
Ensures that all regulations pertaining to the smooth operation of the department are distributed, understood and implemented by the Reservations Department staff.

People Management:
Coaches/ counsels staff regarding excellent customer service to both internal and external customers of Caribbean Airlines by ensuring that all staff provide courteous, prompt and efficient reservations service and
Determines and recommends appropriate training arrangements for staff so as to ensure that the department achieves and maintain the highest standards of performance.

Operational Effectiveness: 
Carries out in-depth analysis of large volumes of complex and diverse information using technology and other techniques to achieve a complete understanding of agent transactions;
Develops effective plans, programs, systems and strategies to realise the objectives of the Reservations Department;
Keeps immediate supervisor promptly and fully informed of all system shortfalls or unusual matters; and
Provides after-hours support of ticketing queries to line stations and travel partners where necessary.

PERSON SPECIFICATION:
You will have five (5) years’ experience working in a Reservations department or Call Center with a minimum of two (2) years supervising staff.   You must possess a minimum of five (5) GCE/CXC Ordinary Level passes including Mathematics, English and Geography.   Proficiency in the Passenger Service System (PSS), Microsoft Word and Microsoft Excel is preferred.  Completion of an IATA or Airline Advanced Passenger fare and ticketing certification would be an asset.  Speaking fluently in one (1) foreign language is also an asset.

Candidates must be eligible to live and work in Guyana.

OTHER ATTRIBUTES:
You must have excellent verbal and written communication skills and possess the ability to exercise judgment and initiative, and work well under pressure;
You must maintain a positive, friendly, customer-focused and resilient attitude;
You must command the respect of your fellow team members;
You will be self-confident and highly motivated to achieve daily goals; and
You must be willing to work in a fast-paced, deadline driven environment.

Caribbean Airlines Vacancies May 2022

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Caribbean Airlines Vacancies May 2022

TOOL CLERK – Maintenance and Engineering

Application period: Fri, 29 Apr 2022 to Fri, 13 May 2022

Application deadline: Fri, 13 May 2022 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: Port of Spain
Department: Maintenance and Engineering

TOOL CLERK – Maintenance and Engineering 

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JOB SUMMARY:

The Tool Clerk will report to the Supervisor, Tool Crib.  The selected candidate will be responsible ensuring that all tools and consumables in the Aircraft Tooling and Equipment facility are serviceable and available for use in aircraft
maintenance and that they are promptly returned in a cost effective manner and provide excellent customer support service to both internal and external customers of the Company.

KEY DELIVERABLES:

• Accountability: Ensure that all tools are accounted for accurately.
• Reporting: Providing reports regularly to ensure accurate information is communicated.
• Customer Service: Ensure excellent customer service by providing the operations teams’ system-wide with the
  appropriate resources
• Compliance: Ensure that operations are handled within the guidelines of Caribbean Airlines Materials Logistics Department.

PERSON SPECIFICATION: 

You are required to have Five (5) CXC/GCE ‘O’ Levels including Mathematics & English with a minimum of (3) years’ experience in a similar position. Successful completion of a Stores Management/inventory course.  Knowledge of local and international regulatory requirements for Maintenance & Engineering and a working knowledge of production operations in a maintenance facility. Additionally, you must be computer literate.

You must have excellent communication skills with the ability to communicate to all levels within the organization.

Apply Now

 

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Samsung Galaxy S22 Ultra 5G

128GB – 8GB RAM – US$ 1,199.99 

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NETWORK	Technology	Samsung Galaxy S22 Ultra 5G GSM / CDMA / HSPA / EVDO / LTE / 5G	Samsung Galaxy S22+ 5G GSM / CDMA / HSPA / EVDO / LTE / 5G	Samsung Galaxy S22 5G GSM / CDMA / HSPA / EVDO / LTE / 5G

LAUNCH	Announced	2022, February 09	2022, February 09	2022, February 09
	Status	Coming soon. Exp. release 2022, February 25	Coming soon. Exp. release 2022, February 25	Coming soon. Exp. release 2022, February 25

BODY	Dimensions	163.3 x 77.9 x 8.9 mm (6.43 x 3.07 x 0.35 in)	157.4 x 75.8 x 7.6 mm (6.20 x 2.98 x 0.30 in)	146 x 70.6 x 7.6 mm (5.75 x 2.78 x 0.30 in)
	Weight	228 g / 229 g (mmWave) (8.04 oz)	195 g / 196 g (mmWave) (6.88 oz)	167 g / 168 g (mmWave) (5.89 oz)
	Build	Glass front (Gorilla Glass Victus+), glass back (Gorilla Glass Victus+), aluminum frame	Glass front (Gorilla Glass Victus+), glass back (Gorilla Glass Victus+), aluminum frame	Glass front (Gorilla Glass Victus+), glass back (Gorilla Glass Victus+), aluminum frame
	SIM	Single SIM (Nano-SIM) or Dual SIM (2 Nano-SIMs + eSIM, dual stand-by)	Single SIM (Nano-SIM) or Dual SIM (2 Nano-SIMs + eSIM, dual stand-by)	Single SIM (Nano-SIM) or Dual SIM (2 Nano-SIMs + eSIM, dual stand-by)
		IP68 dust/water resistant (up to 1.5m for 30 mins) Stylus, 2.8ms latency (Bluetooth integration, accelerometer, gyro)	IP68 dust/water resistant (up to 1.5m for 30 mins)	IP68 dust/water resistant (up to 1.5m for 30 mins)

DISPLAY	Type	Dynamic AMOLED 2X, 120Hz, HDR10+, 1750 nits (peak)	Dynamic AMOLED 2X, 120Hz, HDR10+, 1750 nits (peak)	Dynamic AMOLED 2X, 120Hz, HDR10+, 1300 nits (peak)
	Size	6.8 inches, 114.5 cm2 (~90.0% screen-to-body ratio)	6.6 inches, 105.3 cm2 (~88.3% screen-to-body ratio)	6.1 inches, 90.1 cm2 (~87.4% screen-to-body ratio)
	Resolution	1440 x 3080 pixels (~500 ppi density)	1080 x 2340 pixels, 19.5:9 ratio (~393 ppi density)	1080 x 2340 pixels, 19.5:9 ratio (~425 ppi density)
	Protection	Corning Gorilla Glass Victus+	Corning Gorilla Glass Victus+	Corning Gorilla Glass Victus+
		Always-on display	Always-on display	Always-on display

PLATFORM	OS	Android 12, One UI 4.1	Android 12, One UI 4.1	Android 12, One UI 4.1
	Chipset	Exynos 2200 (4 nm) – International Qualcomm SM8450 Snapdragon 8 Gen 1 (4 nm) – USA/China/India	Exynos 2200 (4 nm) – International Qualcomm SM8450 Snapdragon 8 Gen 1 (4 nm) – USA/China/India	Exynos 2200 (4 nm) – International Qualcomm SM8450 Snapdragon 8 Gen 1 (4 nm) – USA/China/India
	CPU	Octa-core (1×2.8 GHz Cortex-X2 & 3×2.50 GHz Cortex-A710 & 4×1.8 GHz Cortex-A510) – International Octa-core (1×3.00 GHz Cortex-X2 & 3×2.40 GHz Cortex-A710 & 4×1.70 GHz Cortex-A510) – USA/China/India	Octa-core (1×2.8 GHz Cortex-X2 & 3×2.50 GHz Cortex-A710 & 4×1.8 GHz Cortex-A510) – International Octa-core (1×3.00 GHz Cortex-X2 & 3×2.40 GHz Cortex-A710 & 4×1.70 GHz Cortex-A510) – USA/China/India	Octa-core (1×2.8 GHz Cortex-X2 & 3×2.50 GHz Cortex-A710 & 4×1.8 GHz Cortex-A510) – International Octa-core (1×3.00 GHz Cortex-X2 & 3×2.40 GHz Cortex-A710 & 4×1.70 GHz Cortex-A510) – USA/China/India
	GPU	Xclipse 920 – International Adreno 730 – USA/China/India	Xclipse 920 – International Adreno 730 – USA/China/India	Xclipse 920 – International Adreno 730 – USA/China/India

MEMORY	Card slot	No	No	No
	Internal	128GB 8GB RAM, 256GB 12GB RAM, 512GB 12GB RAM, 1TB 12GB RAM	128GB 8GB RAM, 256GB 8GB RAM	128GB 8GB RAM, 256GB 8GB RAM
		UFS 3.1	UFS 3.1	UFS 3.1

MAIN CAMERA	Modules	108 MP, f/1.8, 24mm (wide), 1/1.33″, 0.8µm, PDAF, Laser AF, OIS 10 MP, f/4.9, 230mm (periscope telephoto), 1/3.52″, 1.12µm, dual pixel PDAF, OIS, 10x optical zoom 10 MP, f/2.4, 70mm (telephoto), 1/3.52″, 1.12µm, dual pixel PDAF, OIS, 3x optical zoom 12 MP, f/2.2, 13mm, 120˚ (ultrawide), 1/2.55″, 1.4µm, dual pixel PDAF, Super Steady video	50 MP, f/1.8, 24mm (wide), 1/1.56″, 1.0µm, Dual Pixel PDAF, OIS 10 MP, f/2.4, 70mm (telephoto), 1/3.94″, 1.0µm, PDAF, OIS, 3x optical zoom 12 MP, f/2.2, 13mm, 120˚ (ultrawide), 1/2.55″ 1.4µm, Super Steady video	50 MP, f/1.8, 24mm (wide), 1/1.56″, 1.0µm, Dual Pixel PDAF, OIS 10 MP, f/2.4, 70mm (telephoto), 1/3.94″, 1.0µm, PDAF, OIS, 3x optical zoom 12 MP, f/2.2, 13mm, 120˚ (ultrawide), 1/2.55″ 1.4µm, Super Steady video
	Features	LED flash, auto-HDR, panorama	LED flash, auto-HDR, panorama	LED flash, auto-HDR, panorama
	Video	8K@24fps, 4K@30/60fps, 1080p@30/60/240fps, 720p@960fps, HDR10+, stereo sound rec., gyro-EIS	8K@24fps, 4K@30/60fps, 1080p@30/60/240fps, 720p@960fps, HDR10+, stereo sound rec., gyro-EIS	8K@24fps, 4K@30/60fps, 1080p@30/60/240fps, 720p@960fps, HDR10+, stereo sound rec., gyro-EIS

SELFIE CAMERA	Modules	40 MP, f/2.2, 26mm (wide), 1/2.82″, 0.7µm, PDAF	10 MP, f/2.2, 26mm (wide), 1/3.24″, 1.22µm, Dual Pixel PDAF	10 MP, f/2.2, 26mm (wide), 1/3.24″, 1.22µm, Dual Pixel PDAF
	Features	Dual video call, Auto-HDR	Dual video call, Auto-HDR	Dual video call, Auto-HDR
	Video	4K@30/60fps, 1080p@30fps	4K@30/60fps, 1080p@30fps	4K@30/60fps, 1080p@30fps

SOUND	Loudspeaker	Yes, with stereo speakers	Yes, with stereo speakers	Yes, with stereo speakers
	3.5mm jack	No	No	No
		32-bit/384kHz audio	32-bit/384kHz audio	32-bit/384kHz audio

COMMS	WLAN	Wi-Fi 802.11 a/b/g/n/ac/6e, dual-band, Wi-Fi Direct, hotspot	Wi-Fi 802.11 a/b/g/n/ac/6e, dual-band, Wi-Fi Direct, hotspot	Wi-Fi 802.11 a/b/g/n/ac/6, dual-band, Wi-Fi Direct, hotspot
	Bluetooth	5.2, A2DP, LE	5.2, A2DP, LE	5.2, A2DP, LE
	GPS	Yes, with A-GPS, GLONASS, BDS, GALILEO	Yes, with A-GPS, GLONASS, BDS, GALILEO	Yes, with A-GPS, GLONASS, BDS, GALILEO
	NFC	Yes	Yes	Yes
	Infrared port	No	No	No
	Radio	Unspecified	Unspecified	Unspecified
	USB	USB Type-C 3.2, USB On-The-Go	USB Type-C 3.2, USB On-The-Go	USB Type-C 3.2, USB On-The-Go

FEATURES	Sensors	Fingerprint (under display, ultrasonic), accelerometer, gyro, proximity, compass, barometer	Fingerprint (under display, ultrasonic), accelerometer, gyro, proximity, compass, barometer	Fingerprint (under display, ultrasonic), accelerometer, gyro, proximity, compass, barometer
		Samsung DeX, Samsung Wireless DeX (desktop experience support) Bixby natural language commands and dictation Samsung Pay (Visa, MasterCard certified) Ultra Wideband (UWB) support	Samsung DeX, Samsung Wireless DeX (desktop experience support) Bixby natural language commands and dictation Samsung Pay (Visa, MasterCard certified) Ultra Wideband (UWB) support	Samsung DeX, Samsung Wireless DeX (desktop experience support) Bixby natural language commands and dictation Samsung Pay (Visa, MasterCard certified)

BATTERY	Type	Li-Ion 5000 mAh, non-removable	Li-Ion 4500 mAh, non-removable	Li-Ion 3700 mAh, non-removable
	Charging	Fast charging 45W USB Power Delivery 3.0 Fast Qi/PMA wireless charging 15W Reverse wireless charging 4.5W	Fast charging 45W USB Power Delivery 3.0 Fast Qi/PMA wireless charging 15W Reverse wireless charging 4.5W	Fast charging 25W USB Power Delivery 3.0 Fast Qi/PMA wireless charging 15W Reverse wireless charging 4.5W
	Stand-by
	Talk time

MISC
	Colors	Phantom Black, White, Burgundy, Green, Graphite, Red, Sky Blue	Phantom Black, White, Pink Gold, Green, Graphite, Sky Blue, Violet, Cream	Phantom Black, White, Pink Gold, Green, Graphite, Sky Blue, Violet, Cream
	SAR EU	1.05 W/kg (head)     1.58 W/kg (body)	0.57 W/kg (head)     1.40 W/kg (body)	1.21 W/kg (head)     1.59 W/kg (body)
	Models	SM-S908B, SM-S908B/DS, SM-S908U, SM-S908U1, SM-S908W, SM-S908N, SM-S9080, SM-908E, SM-S908E/DS	SM-S906B, SM-S906B/DS, SM-S906U, SM-S906U1, SM-S906W, SM-S906N, SM-S9060, SM-S906E, SM-S906E/DS	SM-S901B, SM-S901B/DS, SM-S901U, SM-S901U1, SM-S901W, SM-S901N, SM-S9010, SM-S901E, SM-S901E/DS
	Price	US$ 1,199.99 Buy Now	US$ 999.99 Buy Now	US$ 799.99 Buy Now

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