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TTPOST Vacancy January 2022
TTPOST Vacancy January 2022
Courier Operations Services Supervisor
Trinidad and Tobago Postal Corporation Limited
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The incumbent is responsible for coordinating courier and logistics for clients of the domestic and international services.
Job Opportunity
Courier Operations Services Supervisor
Division: Sales & Marketing
Department: Courier
Reports To: Courier Manager
Position Scope:
The incumbent is responsible for coordinating courier and logistics for clients of the domestic and international services. He/She is required to oversee operations effectively, efficiently and consistently to ensure customer satisfaction, with the objective of maximizing productivity of quality service while minimizing costs. Ensure that all processes are being followed in the completion of work tasks.
Key Duties And Responsibilities:
- Ensures that all services are delivered according to TTPost standards and key performance indicators (KPIs).
- Oversees and ensures efficient execution of daily priorities related to the logistics and operations of customer’s packages and ensure all required documents are completed with precision.
- Oversee the processing of required shipping documents with a high degree of accuracy.
- Track customer’s packages and provide feedback via email of phone in a timely manner
- Offer best solutions to customers.
- Provide daily status report to the Courier Manager.
- Complies with the Standard Operating Procedures (SOP).
- Ensure accuracy and timeliness of jobs being performed by employees on the shift.
- Monitor and report on Domestic and International services performance.
- Analyze business requirements and customer needs.
- Provide administrative support.
- Ensure compliance with the Corporation policies and regulations.
- Responsible for keeping a clean and safe working environment.
- Performs other related duties as required.
Education:
- A degree in Operations Management or Business Administration or a combination of appropriate skills, experience and training.
Experience:
- Three to Five (3-5) years as a Courier Operations Supervisor or similar role.
TTPOST Vacancy January 2022
Apply Now
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