Tagged: AMPLIA COMMUNICATIONS LIMITED, Amplia Customer Service Professional Vacancy, Career Opportunity, CUSTOMER SERVICE, CUSTOMER SERVICE PROFESSIONAL, CUSTOMER SERVICE REPRESENTATIVE, employment, employment opportunity, Full Time, Government jobs, ict, information technology, Information Technology Jobs, job opportunity, jobs, jobs in trinidad and tobago, marketing, Sales Representative, TELEMARKETING, tobago, Trinidad, Trinidad and Tobago
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ecygevo.
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February 22, 2022 at 11:37 am #992659
ecygevo
ParticipantAmplia Customer Service Professional Vacancy
Amplia Customer Service Professional Vacancy
Customer Service Professional
Amplia Communications Limited
Apply Now
Responsible for delivering superior customer service in a prompt, respectful and courteous manner, to ensure all customers’ requests or concerns raised through our multichannel Contact Centre are resolved with the highest level of quality.
MAIN RESPONSIBILITIES
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Responsible for accurately completing application form in our CRM tool and other platforms using the necessary procedures and policies
• Upsell and cross-sell products and services to customers when appropriate
• Maintain procedures and processes for first level problem determination
• Follow up in a timely manner to ensure customer satisfaction
• Provide quick and effective communication of customer issues to superiors
• Make outbound customer calls to promote and sell AMPLIA Communications’ products
• Answer inbound calls to the Customer Operations department
• Attend company events providing physical support with the demonstrating of company products as required
REQUIREMENTS
• Five (5) CSEC passes including Mathematics and English A
• Associate Degree in Computer Science, Information Technology, Information Systems or equivalent job knowledge is an asset
• Contact Centre experience, inbound and outbound/telemarketing will be an asset
• Required to work on a 24hr rotational shift system that includes 4×10 overnight shifts, weekends and public holidays
• Must be in possession of a Police Certificate of Good Character
• Must be fully vaccinated and in possession of a vaccination card showing immunization for Sars-CoV2 (COVID-19)
• Exemplary attendance and punctuality
• Ability to handle difficult customer situations and drive positive customer experiences
• Ability to enforce company policies empathetically
• Excellent attention to detail and multi-tasking abilities
• Must possess strong computer skills and demonstrate proficiency and experience utilizing Microsoft Suite and CRM software
• Must possess superior customer service skills
• Excellent time management and organizational skills
• Adaptable to changing environments
• Positive team spirit, enthusiastic with a strong aptitude and a positive “can do” attitude
• Must possess effective verbal and written communication skills
• Excellent analytical and problem-solving skills
• Must be able to work quickly and efficiently in time sensitive, high pressure situationsApply Now
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Qualcomm SM8450 Snapdragon 8 Gen 1 (4 nm) – USA/China/IndiaExynos 2200 (4 nm) – International
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Adreno 730 – USA/China/IndiaMEMORY Card slot No No No Internal 128GB 8GB RAM, 256GB 12GB RAM, 512GB 12GB RAM, 1TB 12GB RAM 128GB 8GB RAM, 256GB 8GB RAM 128GB 8GB RAM, 256GB 8GB RAM UFS 3.1 UFS 3.1 UFS 3.1 MAIN CAMERA Modules 108 MP, f/1.8, 24mm (wide), 1/1.33″, 0.8µm, PDAF, Laser AF, OIS
10 MP, f/4.9, 230mm (periscope telephoto), 1/3.52″, 1.12µm, dual pixel PDAF, OIS, 10x optical zoom
10 MP, f/2.4, 70mm (telephoto), 1/3.52″, 1.12µm, dual pixel PDAF, OIS, 3x optical zoom
12 MP, f/2.2, 13mm, 120˚ (ultrawide), 1/2.55″, 1.4µm, dual pixel PDAF, Super Steady video50 MP, f/1.8, 24mm (wide), 1/1.56″, 1.0µm, Dual Pixel PDAF, OIS
10 MP, f/2.4, 70mm (telephoto), 1/3.94″, 1.0µm, PDAF, OIS, 3x optical zoom
12 MP, f/2.2, 13mm, 120˚ (ultrawide), 1/2.55″ 1.4µm, Super Steady video50 MP, f/1.8, 24mm (wide), 1/1.56″, 1.0µm, Dual Pixel PDAF, OIS
10 MP, f/2.4, 70mm (telephoto), 1/3.94″, 1.0µm, PDAF, OIS, 3x optical zoom
12 MP, f/2.2, 13mm, 120˚ (ultrawide), 1/2.55″ 1.4µm, Super Steady videoFeatures LED flash, auto-HDR, panorama LED flash, auto-HDR, panorama LED flash, auto-HDR, panorama Video 8K@24fps, 4K@30/60fps, 1080p@30/60/240fps, 720p@960fps, HDR10+, stereo sound rec., gyro-EIS 8K@24fps, 4K@30/60fps, 1080p@30/60/240fps, 720p@960fps, HDR10+, stereo sound rec., gyro-EIS 8K@24fps, 4K@30/60fps, 1080p@30/60/240fps, 720p@960fps, HDR10+, stereo sound rec., gyro-EIS SELFIE CAMERA Modules 40 MP, f/2.2, 26mm (wide), 1/2.82″, 0.7µm, PDAF 10 MP, f/2.2, 26mm (wide), 1/3.24″, 1.22µm, Dual Pixel PDAF 10 MP, f/2.2, 26mm (wide), 1/3.24″, 1.22µm, Dual Pixel PDAF Features Dual video call, Auto-HDR Dual video call, Auto-HDR Dual video call, Auto-HDR Video 4K@30/60fps, 1080p@30fps 4K@30/60fps, 1080p@30fps 4K@30/60fps, 1080p@30fps SOUND Loudspeaker Yes, with stereo speakers Yes, with stereo speakers Yes, with stereo speakers 3.5mm jack No No No 32-bit/384kHz audio 32-bit/384kHz audio 32-bit/384kHz audio COMMS WLAN Wi-Fi 802.11 a/b/g/n/ac/6e, dual-band, Wi-Fi Direct, hotspot Wi-Fi 802.11 a/b/g/n/ac/6e, dual-band, Wi-Fi Direct, hotspot Wi-Fi 802.11 a/b/g/n/ac/6, dual-band, Wi-Fi Direct, hotspot Bluetooth 5.2, A2DP, LE 5.2, A2DP, LE 5.2, A2DP, LE GPS Yes, with A-GPS, GLONASS, BDS, GALILEO Yes, with A-GPS, GLONASS, BDS, GALILEO Yes, with A-GPS, GLONASS, BDS, GALILEO NFC Yes Yes Yes Infrared port No No No Radio Unspecified Unspecified Unspecified USB USB Type-C 3.2, USB On-The-Go USB Type-C 3.2, USB On-The-Go USB Type-C 3.2, USB On-The-Go FEATURES Sensors Fingerprint (under display, ultrasonic), accelerometer, gyro, proximity, compass, barometer Fingerprint (under display, ultrasonic), accelerometer, gyro, proximity, compass, barometer Fingerprint (under display, ultrasonic), accelerometer, gyro, proximity, compass, barometer Samsung DeX, Samsung Wireless DeX (desktop experience support)
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Samsung Pay (Visa, MasterCard certified)BATTERY Type Li-Ion 5000 mAh, non-removable Li-Ion 4500 mAh, non-removable Li-Ion 3700 mAh, non-removable Charging Fast charging 45W
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Reverse wireless charging 4.5WFast charging 25W
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Reverse wireless charging 4.5WStand-by Talk time MISC Colors Phantom Black, White, Burgundy, Green, Graphite, Red, Sky Blue Phantom Black, White, Pink Gold, Green, Graphite, Sky Blue, Violet, Cream Phantom Black, White, Pink Gold, Green, Graphite, Sky Blue, Violet, Cream SAR EU 1.05 W/kg (head) 1.58 W/kg (body) 0.57 W/kg (head) 1.40 W/kg (body) 1.21 W/kg (head) 1.59 W/kg (body) Models SM-S908B, SM-S908B/DS, SM-S908U, SM-S908U1, SM-S908W, SM-S908N, SM-S9080, SM-908E, SM-S908E/DS SM-S906B, SM-S906B/DS, SM-S906U, SM-S906U1, SM-S906W, SM-S906N, SM-S9060, SM-S906E, SM-S906E/DS SM-S901B, SM-S901B/DS, SM-S901U, SM-S901U1, SM-S901W, SM-S901N, SM-S9010, SM-S901E, SM-S901E/DS Price US$ 1,199.99 Buy Now
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Galaxy S21 Galaxy S21 Plus Galaxy S21 Ultra Display size, resolution 6.2-inch Flat FHD+ Dynamic AMOLED 2X Infinity-O Display (2,400×1,080 pixels), 6.7-inch Flat FHD+ Dynamic AMOLED 2X (2,400×1,080 pixels) 6.8-inch Edge WQHD+ Dynamic AMOLED 2X (3,200×1,440 pixels), Pixel density 421 ppi 394 ppi 515 ppi Dimensions (Inches) 2.80×5.97×0.31 in 2.97×6.35×0.30 in 2.97×6.50×0.35 in Dimensions (Millimeters) 71.2×151.7×7.9 mm 75.6×161.5×7.8 mm 75.6×165.1×8.9 mm Weight (Ounces, Grams) 6.03 oz; 171g 7.12 oz; 202g 8.07 oz; 229 g Mobile software Android 11 Android 11 Android 11 Camera 64-megapixel (telephoto), 12-megapixel (wide-angle), 12-megapixel (ultra-wide) 64-megapixel (telephoto), 12-megapixel (wide-angle), 12-megapixel (ultra-wide) 108-megapixel (wide-angle), 12-megapixel (ultra-wide), 10-megapixel (telephoto), 10-megapixel (telephoto) Front-facing camera 10-megapixel 10-megapixel 40-megapixel Video capture 8K 8K 8K Processor Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz) Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz) Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz) Storage 128GB/256GB 128GB/256GB 128GB/256GB, 512GB RAM 8GB 8GB 12GB, 16GB Expandable storage No No No Battery 4,000 mAh 4,800 mAh 5,000 mAh Fingerprint sensor In-screen In-screen In-screen Headphone jack No No No Special features IP68 rating, 5G-enabled, 30X Space Zoom, 10W wireless charging, IP68 rating, 5G-enabled, 30X Space Zoom, 10W wireless charging, IP68 rating, 5G-enabled, 100X Space Zoom, 10W wireless charging, 10x optical zoom; S Pen support
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