Tagged: AMPLIA COMMUNICATIONS LIMITED, AMPLIA Vacancies, AMPLIA Vacancies 2022, Amplia Vacancies January 2022, Career Opportunity, CUSTOMER SERVICE, CUSTOMER SERVICE PROFESSIONAL, CUSTOMER SERVICE REPRESENTATIVE, employment, employment opportunity, Facilities Administrator, Full Time, Government jobs, ict, information technology, Information Technology Jobs, job opportunity, jobs, jobs in trinidad and tobago, marketing, Port of Spain, Remote Jobs, Sales, Sales Representative, TELEMARKETING, tobago, Trinidad, Trinidad and Tobago, Vacancies, vacancy, work, work from home
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January 7, 2022 at 11:59 pm #991640katherintulabaParticipant
Amplia Vacancies January 2022
Amplia Vacancies January 2022
Customer Service Professional
Amplia Communications Limited
Responsible for delivering superior customer service in a prompt, respectful and courteous manner, to ensure all customers’ requests or concerns raised through our multichannel Contact Centre are resolved with the highest level of quality.
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• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Responsible for accurately completing application form in our CRM tool and other platforms using the necessary procedures and policies
• Upsell and cross-sell products and services to customers when appropriate
• Maintain procedures and processes for first level problem determination
• Follow up in a timely manner to ensure customer satisfaction
• Provide quick and effective communication of customer issues to superiors
• Make outbound customer calls to promote and sell AMPLIA Communications’ products
• Answer inbound calls to the Customer Operations department
• Attend company events providing physical support with the demonstrating of company products as required
• Five (5) CSEC passes including Mathematics and English A
• Associate Degree in Computer Science, Information Technology, Information Systems or equivalent job knowledge is an asset
• Contact Centre experience, inbound and outbound/telemarketing will be an asset
• Required to work on a 24hr rotational shift system that includes 4×10 overnight shifts, weekends and public holidays
• Must be in possession of a Police Certificate of Good Character
• Must be fully vaccinated and in possession of a vaccination card showing immunization for Sars-CoV2 (COVID-19)
• Exemplary attendance and punctuality
• Ability to handle difficult customer situations and drive positive customer experiences
• Ability to enforce company policies empathetically
• Excellent attention to detail and multi-tasking abilities
• Must possess strong computer skills and demonstrate proficiency and experience utilizing Microsoft Suite and CRM software
• Must possess superior customer service skills
• Excellent time management and organizational skills
• Adaptable to changing environments
• Positive team spirit, enthusiastic with a strong aptitude and a positive “can do” attitude
• Must possess effective verbal and written communication skills
• Excellent analytical and problem-solving skills
• Must be able to work quickly and efficiently in time sensitive, high pressure situations
Amplia Vacancies January 2022
Amplia Communications Limited
primarily responsible for executing the most cost-efficient running of existing and new Facilities belonging to the organization, with strict adherence to the organizations HSE Policies, Procedures and standards.
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- Delight customers daily in keeping with customer service best practices.
- Manage ‘day-to-day’ facilities and fleet operations, in relation to requests for quotations, purchase orders, invoice processing, budget control and requirements of ongoing projects.
- Execute and manage Preventative Maintenance (P.M.) Schedules
- Maintain relationships with suppliers, landlords and all other stakeholders.
- Address all concerns and maintenance requests made by stakeholders.
- Negotiate with contractors for quotations and Scope of Works.
- Conduct all administrative duties relative to the Operations department.
- Report to Operations Team Lead and Financial Controller on status of projects.
- Ensure all HSE assigned Key Performance Indicators (KPI’s) are fulfilled on a continuous basis.
- Ensure adherence to applicable HSE legislation and policies as far as reasonably practicable.
- Ensure vehicles are compliant with regulations such as markings, tyres, etc
- Operates Warehouse equipment, eg. Forklift, pallet jacks, etc., for the purpose of moving large and heavy items safely and effectively
- Assist other departments as required
- Update job knowledge by participating in educational opportunities
- Obtain relevant knowledge on the company’s business operations
- Participates in annual and periodic stock counts.
- Assist Operations Team Lead on work related issues as required
- Perform other related duties as required
MINIMUM JOB REQUIREMENTS:
- Bachelor’s Degree in Social Sciences or related field.
- Minimum of two (2) years’ experience in a similar work environment.
- Computer literate with proficient knowledge in Microsoft Office Applications.
- Must be in possession of a Police Certificate of Good Character
- Must be fully vaccinated and in possession of a vaccination card showing immunization for Sars-CoV2 (COVID-19)
- Certified forklift operator would be an asset.
- A valid driver’s license, with at least 5 years driving experience
- Defensive driving certificate will be an asset
- Experience in construction and projects administration.
- Experience with Generators and Electrical Systems would be an asset.
- Familiarity with UPS, Cooling, Air Conditioning would be an asset.
- Experience with budgetary controls.
- Ability to apply procurement procedures relating to specification, competitive quotations, receiving of items and coordinating payments.
- Must be able to work with little or no supervision.
- Ability to work with a diverse team and add towards the growth of the team.
- Efficient problem solving and time management skills.
- Ability to provide solutions to issues which may arise.
- Good verbal communication, the ability to follow oral and written communication.
- Ability to create a plan and accept deviations
- Attention to detail – thoroughness, organization and analysing information
- Communication – excellent report writing, verbal and documentation skills
- Ability to work with minimum supervision
- Excellent Interpersonal Skills & Team Oriented
- Self-Starter: has the ability to work under pressure
- Honesty/Fairness – maintain high levels of performance, honesty and integrity
- Ability to adapt to critical items through prioritization
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