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Caribbean Airlines Vacancies Jan 2023, Caribbean Airlines Vacancies Jan 2023, Caribbean Airlines Vacancies Jan 2023, Caribbean Airlines Vacancies Jan 2023

Caribbean Airlines Vacancies Jan 2023

PROCUREMENT MANAGER

Application deadline: Thu, 19 Jan 2023 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: CAL Headquarters – POS
Department: Procurement

Apply Now

JOB SUMMARY:

The Procurement Manager will report to General Manager, Procurement and Cost Optimisation.  The incumbent will analyse the technical and commercial aspects of the Procurement of Goods and Services in accordance with the Public Procurement and Disposal of Public Property Act of 2015.  The Procurement Manager is also required to ensure the efficient and compliant execution of all procurement activities in keeping with principles of good governance, such as accountability, integrity, transparency, and value for money.

 

KEY DELIVERABLES:

SERVICE DELIVERY:

• Provides leadership for and oversees the activities of Caribbean Airlines’ Procurement, including purchasing of all goods and services and tendering and contract negotiations.
• Ensures the delivery of approved Procurement Department-related SLAs.
• Implements Caribbean Airlines’ Procurement strategy and to ensures that price-driven Procurement policies, procedures and manuals are in place and managed to support the strategy.
• Supervises short and long-term procurement strategies designed to reduce cost and improve quality and service.
• Ensures that all goods and services are purchased at an optimal price and timely, and that all purchases represent good value for money through expert knowledge of the airline industry supply chain.
• Verifies all purchase orders and payments within the computerised inventory software programmes;
• Produces purchase orders for receivers to match against goods received & establishes purchasing specifications.
• Evaluates purchases while seeking ways to improve and enhance the quality of products purchased and the timeliness of deliveries.
• Conducts Contractor evaluations of incumbent and potential suppliers by applying established evaluation criteria.
• Develops risk management procedures to mitigate losses in the event of product shortages.
• Assesses Tender responses and develops SOWs in preparation for the RFI or RFPs.
• Supervises a purchasing team and delegates tasks where necessary.
• Works closely with the Finance, Logistics, Legal and with other internal Stakeholders to resolve tender and purchasing decisions, prioritise and address concerns.

PROCUREMENT POLICY COMPLIANCE:

• Ensures compliance with all legislative, regulatory and Procurement and Tendering Caribbean Airlines policies.

REPORTING:

• Responsible for procurement reporting to include tracking of purchase requests, including status and delivery.
• Supports in the review of all tender evaluation reports and other corresponding documents in accordance with standard templates for approval and signoff; and
• Provides monthly procurement data and status updates for the preparation of Board Reports.

PERSON SPECIFICATION:

You will be academically qualified to a degree level with a Procurement and Supply Chain Management Qualification.  You must possess at least five (5) years of experience, with two (2) years in a senior/supervisory procurement role in a state enterprise or large multi-national organisation.  Your ability to use Procurement and Inventory Software, MS Word, MS Excel and MS Outlook is essential to the role.  Project Management experience within a Procurement role  is an asset

You must be able to engage and influence your internal customers as well as to drive solutions where possible.  Strong analytical and writing abilities, excellent facilitation skills and strong project management skills are essential requirements of the role.  You will be actively interested in the day-to-day activities of the aviation industry with a keen interest to learn.

Caribbean Airlines Vacancies Jan 2023

Apply Now

Caribbean Airlines Vacancies Jan 2023

RESERVATIONS MANAGER -GEORGETOWN

Application deadline: Thu, 19 Jan 2023 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: GUYANA
Department: Reservations and Ticketing

Apply Now

JOB SUMMARY:

The Reservations Manager – GEO will report to the Senior Manager, Reservation and Customer Contact.   The selected candidate will manage the Customer Contact (Call) Center cost-effectively, ensuring efficiency, prompt and courteous service per CARIBBEAN AIRLINES’ policies and procedures.   He/ she will coordinate and oversee activities to ensure compliance with Commercial and Finance Policies and International PCI Compliance practices.  He/she will monitor activities within the Customer Contact Center to ensure on-brand service to all customers.

KEY DELIVERABLES:

Accountability:

• Directs and delegates the activities of the Reservations Supervisors and Agents to ensure an efficient, prompt and courteous service.
• Ensures Agents comply with all Contact Center Procedures, Finance Policies, Contact Center Fraud Prevention Policy, PCI Zone Compliance Policy, and Third-Party Payment Guidelines.
• Ensures that new procedures and amendments are communicated and adhered to consistently.
• Manages and actions all correspondence pertaining to the grievances, errors and complaints arising daily.
• Participates in relevant interline reservations committee meetings.
• Prepares and presents draft budget proposals and ensures the team works within the approved budgets.
• Monitors all Contact Centre systems related to customer communications and ticketing for optimal activity and escalation of suspect activity and potential threats.
• Liaises daily with SOC and ACS to obtain information on the timing of flight departures, maintains flight movement sheets and disseminates flight information to relevant reservations personnel.
• Monitors the daily KPIs of the Reservations department to ensure the SLAs are maintained.
• Provides daily and weekly reports on the Contact Center performance and incidents as per defined timelines; and
• Recommends and supports internal projects for contact centre improvements.

CUSTOMER SERVICE

• Ensures prompt investigation into customer complaints and efficient handling of passenger refunds.
• Ensures timely and accurate reporting of ticket sales returns and security of revenue documents and funds.
• Ensures Customer issues are investigated, resolved and responded to all within 48hrs of receipt.
• Seeks to capitalise on opportunities to exceed customers’ expectations by placing a keen interest in understanding and effectively resolving requests professionally and result oriented.
• Promotes and upsells Caribbean Airlines’ various loyalty programmes, such as Caribbean Miles and Club Caribbean; and
• Assists with all outside sales to all distribution channels, including group sales.

 

 

COMPLIANCE

• Ensures that credit card information is verified for electronic purchases according to the Caribbean Airlines PCI Compliance policy and investigates all suspect fraud activities.
• Manages the functions of the Reservations Department to satisfy the requirements and PCI compliance of our reservations department; and
• Ensures that all regulations about the smooth operation of the department are distributed, understood and implemented by the Reservations Department staff.

PEOPLE MANAGEMENT

? Applies disciplinary measures where necessary, consistent with existing industrial agreements and good industrial relations practices.
? Conducts mid-year and annual performance appraisals to ensure staff alignment with the department’s operational targets;
? Conducts probation reports and annual continuous performance assessments and escalates as necessary;
? Coaches/ counsels staff regarding excellent customer service to both internal and external customers of Caribbean Airlines by ensuring that all staff provide courteous, prompt and efficient reservations service and
? Determines and recommends appropriate training arrangements for staff to ensure that the department achieves and maintains the highest standards of performance.

Operational Effectiveness:

• Carries out an in-depth analysis of large volumes of complex and diverse information using technology and other techniques to achieve a complete understanding of agent transactions.
• Develops effective plans, programs, systems and strategies to realise the objectives of the Reservations Department.
• Keeps superior promptly and wholly informed of all system shortfalls or unusual matters; and
• Provides after-hours support of ticketing queries to line stations and travel partners where necessary.

PERSON SPECIFICATION:

You will have seven (7) years of experience working in a Reservations department, Contact (Call) Center or Ticketing office with a proven track record of effectively supervising and coordinating teams of over fifteen in headcount.

You must possess a minimum of five (5) GCE/CXC Ordinary Level passes, including Mathematics and English.  A Diploma or first degree in management, marketing, business, or a related field is highly desirable.  Proficiency in the Passenger Service System (PSS), Microsoft Word and Microsoft Excel is essential to the role.  Completion of an IATA or Airline Advanced Passenger fare and ticketing certification would be an asset.  Speaking fluently in one (1) foreign language is also an asset.

Candidates must be eligible to live and work in Guyana.

OTHER ATTRIBUTES:

• You must have excellent verbal and written communication skills and possess the ability to exercise judgment and initiative, and work well under pressure.
• You must maintain a positive, friendly, customer-focused and resilient attitude.
• You must command the respect of your fellow team members.
• You will be self-confident and highly motivated to achieve daily goals; and
• You must be willing to work in a fast-paced, deadline-driven environment.

Caribbean Airlines Vacancies Jan 2023

Apply Now

Caribbean Airlines Vacancies Jan 2023

RESERVATIONS MANAGER – KINGSTON

Application deadline: Thu, 19 Jan 2023 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: Jamaica
Department: Reservations and Ticketing

Apply Now

JOB SUMMARY:

The Reservations Manager – KIN will report to the Senior Manager, Reservation and Customer Contact.   The selected candidate will manage the Customer Contact (Call) Center cost-effectively, ensuring efficiency, prompt and courteous service per CARIBBEAN AIRLINES’ policies and procedures.   He/ she will coordinate and oversee activities to ensure compliance with Commercial and Finance Policies and International PCI Compliance practices.  He/she will monitor activities within the Customer Contact Center to ensure on-brand service to all customers.

KEY DELIVERABLES:

Accountability:

• Directs and delegates the activities of the Reservations Supervisors and Agents to ensure an efficient, prompt and courteous service.
• Ensures Agents comply with all Contact Center Procedures, Finance Policies, Contact Center Fraud Prevention Policy, PCI Zone Compliance Policy, and Third-Party Payment Guidelines.
• Ensures that new procedures and amendments are communicated and adhered to consistently.
• Manages and actions all correspondence pertaining to the grievances, errors and complaints arising daily.
• Participates in relevant interline reservations committee meetings.
• Prepares and presents draft budget proposals and ensures the team works within the approved budgets.
• Monitors all Contact Centre systems related to customer communications and ticketing for optimal activity and escalation of suspect activity and potential threats.
• Liaises daily with SOC and ACS to obtain information on the timing of flight departures, maintains flight movement sheets and disseminates flight information to relevant reservations personnel.
• Monitors the daily KPIs of the Reservations department to ensure the SLAs are maintained.
• Provides daily and weekly reports on the Contact Center performance and incidents as per defined timelines; and
• Recommends and supports internal projects for contact centre improvements.

Customer Service: 

• Ensures prompt investigation into customer complaints and efficient handling of passenger refunds.
• Ensures timely and accurate reporting of ticket sales returns and security of revenue documents and funds.
• Ensures Customer issues are investigated, resolved and responded to all within 48hrs of receipt.
• Seeks to capitalise on opportunities to exceed customers’ expectations by placing a keen interest in understanding and effectively resolving requests professionally and result oriented.
• Promotes and upsells Caribbean Airlines’ various loyalty programmes, such as Caribbean Miles and Club Caribbean; and
• Assists with all outside sales to all distribution channels, including group sales.

Compliance:

• Ensures that credit card information is verified for electronic purchases according to the Caribbean Airlines PCI Compliance policy and investigates all suspect fraud activities.
• Manages the functions of the Reservations Department to satisfy the requirements and PCI compliance of our reservations department; and
• Ensures that all regulations about the smooth operation of the department are distributed, understood and implemented by the Reservations Department staff.

People Management:

• Applies disciplinary measures where necessary, consistent with existing industrial agreements and good industrial relations practices.
• Conducts mid-year and annual performance appraisals to ensure staff alignment with the department’s operational targets.
• Conducts probation reports and annual continuous performance assessments and escalates as necessary.
• Coaches/ counsels staff regarding excellent customer service to both internal and external customers of Caribbean
• Airlines by ensuring that all staff provide courteous, prompt and efficient reservations service and
• Determines and recommends appropriate training arrangements for staff to ensure that the department achieves and maintains the highest standards of performance.

Operational Effectiveness: 

• Carries out an in-depth analysis of large volumes of complex and diverse information using technology and other techniques to achieve a complete understanding of agent transactions.
• Develops effective plans, programs, systems and strategies to realise the objectives of the Reservations Department.
• Keeps superior promptly and wholly informed of all system shortfalls or unusual matters; and
• Provides after-hours support of ticketing queries to line stations and travel partners where necessary.

PERSON SPECIFICATION:

You will have seven (7) years of experience working in a Reservations department, Contact (Call) Center or Ticketing office with a proven track record of effectively supervising and coordinating teams of over fifteen in headcount.

You must possess a minimum of five (5) GCE/CXC Ordinary Level passes, including Mathematics and English.  A Diploma or first degree in management, marketing, business, or a related field is highly desirable.  Proficiency in the Passenger Service System (PSS), Microsoft Word and Microsoft Excel is essential to the role.  Completion of an IATA or Airline Advanced Passenger fare and ticketing certification would be an asset.  Speaking fluently in one (1) foreign language is also an asset.

Candidates must be eligible to live and work in Jamaica.

OTHER ATTRIBUTES:

• You must have excellent verbal and written communication skills and possess the ability to exercise judgment and initiative, and work well under pressure.
• You must maintain a positive, friendly, customer-focused and resilient attitude.
• You must command the respect of your fellow team members.
• You will be self-confident and highly motivated to achieve daily goals; and
• You must be willing to work in a fast-paced, deadline-driven environment.

Caribbean Airlines Vacancies Jan 2023

Apply Now

Caribbean Airlines Vacancies Jan 2023

PROCUREMENT MANAGER

Application deadline: Thu, 19 Jan 2023 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: CAL Headquarters – POS
Department: Procurement

Apply Now

JOB SUMMARY:

The Procurement Manager will report to General Manager, Procurement and Cost Optimisation.  The incumbent will analyse the technical and commercial aspects of the Procurement of Goods and Services in accordance with the Public Procurement and Disposal of Public Property Act of 2015.  The Procurement Manager is also required to ensure the efficient and compliant execution of all procurement activities in keeping with principles of good governance, such as accountability, integrity, transparency, and value for money.

KEY DELIVERABLES:

SERVICE DELIVERY:

• Provides leadership for and oversees the activities of Caribbean Airlines’ Procurement, including purchasing of all goods and services and tendering and contract negotiations.
• Ensures the delivery of approved Procurement Department-related SLAs.
• Implements Caribbean Airlines’ Procurement strategy and to ensures that price-driven Procurement policies, procedures and manuals are in place and managed to support the strategy.
• Supervises short and long-term procurement strategies designed to reduce cost and improve quality and service.
• Ensures that all goods and services are purchased at an optimal price and timely, and that all purchases represent good value for money through expert knowledge of the airline industry supply chain.
• Verifies all purchase orders and payments within the computerised inventory software programmes;
• Produces purchase orders for receivers to match against goods received & establishes purchasing specifications.
• Evaluates purchases while seeking ways to improve and enhance the quality of products purchased and the timeliness of deliveries.
• Conducts Contractor evaluations of incumbent and potential suppliers by applying established evaluation criteria.
• Develops risk management procedures to mitigate losses in the event of product shortages.
• Assesses Tender responses and develops SOWs in preparation for the RFI or RFPs.
• Supervises a purchasing team and delegates tasks where necessary.
• Works closely with the Finance, Logistics, Legal and with other internal Stakeholders to resolve tender and purchasing decisions, prioritise and address concerns.

PROCUREMENT POLICY COMPLIANCE:

• Ensures compliance with all legislative, regulatory and Procurement and Tendering Caribbean Airlines policies.

REPORTING:

• Responsible for procurement reporting to include tracking of purchase requests, including status and delivery.
• Supports in the review of all tender evaluation reports and other corresponding documents in accordance with standard templates for approval and signoff; and
• Provides monthly procurement data and status updates for the preparation of Board Reports.

PERSON SPECIFICATION:

You will be academically qualified to a degree level with a Procurement and Supply Chain Management Qualification.  You must possess at least five (5) years of experience, with two (2) years in a senior/supervisory procurement role in a state enterprise or large multi-national organisation.  Your ability to use Procurement and Inventory Software, MS Word, MS Excel and MS Outlook is essential to the role.  Project Management experience within a Procurement role is an asset

You must be able to engage and influence your internal customers as well as to drive solutions where possible.  Strong analytical and writing abilities, excellent facilitation skills and strong project management skills are essential requirements of the role.  You will be actively interested in the day-to-day activities of the aviation industry with a keen interest to learn.

Caribbean Airlines Vacancies Jan 2023

Apply Now

Caribbean Airlines Vacancies Jan 2023

CAPTAIN ATR

Application deadline: Fri, 27 Jan 2023 at 11:59PM UTC time (7:59PM Trinidad & Tobago time)
Location: Piarco
Department: Flight Operations

JOB SUMMARY:

The Captain, ATR, will report to the Fleet Manager, ATR.  The incumbent is responsible for the safe operation of the ATR aircraft in accordance with the Company’s Operating Manuals and for effecting all reasonably possible economies on each flight to which he/she is assigned.  Your engagement with the Airline will be for a fixed term i.e., on contract. 

ELIGIBILITY & PERSON SPECIFICATION:

1. You must have a valid Airline Transport Pilot Licence (ATPL) from TTCAA (an ICAO Contracting State).
2. A degree in Airline/Airport Management, Aerospace Technology or Aeronautical Science would be an asset;
3. Minimum 3000 hrs to include 1000 hrs P1/P1 U/S;
4. Light (<12,500 lbs) max 500 hours towards total and P1/P1 U/S requirement max 500 hrs P3 towards total requirement;
5. Valid Instrument Rating;
6. Valid Recurrent Checks;
7. Valid medical assessment in accordance with the requirements of the TTCAA. Such assessments shall not be valid for more than twelve (12) months; and
8. You must have a strong customer service orientation, work independently within clearly defined guidelines, and have excellent communication, risk management and problem-solving skills.

Please submit your application via https://careers.caribbean-airlines.com/ by attaching an up-to-date resume and a cover letter.

Address your cover letter: Attention: CAL Recruitment Re: “CAPTAIN – ATR.”

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