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Amplia Customer Service Professional Vacancy, Amplia Customer Service Professional Vacancy, Amplia Customer Service Professional Vacancy, Amplia Customer Service Professional Vacancy
Amplia Customer Service Professional Vacancy
Responsible for delivering superior customer service in a prompt, respectful and courteous manner, to ensure all customers’ requests or concerns raised through our multichannel Contact Centre are resolved with the highest level of quality.
MAIN RESPONSIBILITIES
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Responsible for accurately completing application form in our CRM tool and other platforms using the necessary procedures and policies
• Upsell and cross-sell products and services to customers when appropriate
• Maintain procedures and processes for first level problem determination
• Follow up in a timely manner to ensure customer satisfaction
• Provide quick and effective communication of customer issues to superiors
• Make outbound customer calls to promote and sell AMPLIA Communications’ products
• Answer inbound calls to the Customer Operations department
• Attend company events providing physical support with the demonstrating of company products as requiredLOTTO SOLOIST 100 III GRAVITY FG
REQUIREMENTS
• Five (5) CSEC passes including Mathematics and English A
• Associate Degree in Computer Science, Information Technology, Information Systems or equivalent job knowledge is an asset
• Contact Centre experience, inbound and outbound/telemarketing will be an asset
• Required to work on a 24hr rotational shift system that includes 4×10 overnight shifts, weekends and public holidays
• Must be in possession of a Police Certificate of Good Character
• Must be fully vaccinated and in possession of a vaccination card showing immunization for Sars-CoV2 (COVID-19)
• Exemplary attendance and punctuality
• Ability to handle difficult customer situations and drive positive customer experiences
• Ability to enforce company policies empathetically
• Excellent attention to detail and multi-tasking abilities
• Must possess strong computer skills and demonstrate proficiency and experience utilizing Microsoft Suite and CRM software
• Must possess superior customer service skills
• Excellent time management and organizational skills
• Adaptable to changing environments
• Positive team spirit, enthusiastic with a strong aptitude and a positive “can do” attitude
• Must possess effective verbal and written communication skills
• Excellent analytical and problem-solving skills
• Must be able to work quickly and efficiently in time sensitive, high pressure situationsAmplia Customer Service Professional Vacancy
Apply Now
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