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TSTT Vacancies November 2022, TSTT Vacancies November 2022, TSTT Vacancies November 2022, TSTT Vacancies November 2022
TSTT Vacancies November 2022
Account Manager – Corporate Accounts
Telecommunications Services of Trinidad and Tobago Limited
Apply Now
This position is required to develop and maintain long-term relationships with customers aimed at ensuring customer retention, loyalty, satisfaction and increased customer revenues, as per pre-assigned customer accounts.
KEY FUNCTIONS
- Responsible and accountable for the development and maintenance of relationships with customers via scheduled weekly meetings with customers, strategic meetings/visits intended to assess customer requirements, recommends, and presents appropriate business solutions as well as upsell different products and services; this includes RFE.
- Responsible and accountable for execution of related sales processes.
- Maintain records and database of customer requirements, inclusive of deliveries and collection of customer premises equipment when required; maintain detailed account profiles and account development plans in consultation with the manager and aligned with strategic plans.
- Present and illustrate via cost/benefit analyses information on new suite of Company products and services.
- Identify sales opportunities by profiling of customer database and prepares required sales forecasts as per designated areas; maintain detailed account profiles and account development plans.
- Responsible and accountable for identification and resolution of customer billing and any related payment issues; inclusive of effective debt management strategies to meet annual debt targets following standard credit procedures; deployment of approved discount/incentive plans.
- Serve as a catalyst for improved levels of customer service; consult with support team to give and receive customer feedback and action same; monitor and follow up on service orders and faults with other lines of business to ensure efficient delivery of promised products and services.
- Keep abreast of Technology, the relevant business of customers as well as trends in the national economy that can impact customers.
- Ensures that all work is done in accordance with established safety practices and procedures.
- Performs such other related duties as may be assigned by the Manager, from time to time.
Education & Experience:
- A bachelor’s degree in Management/ Marketing or an IT degree
- A minimum of three (3) years working experience in Marketing, Sales or the Information Technology industry operating in a highly competitive environment.
- Proficient in Microsoft Office suite
- Use of tact, discretion, confidentiality, and diplomacy when interacting with customers
- Excellent sales and presentation skills
FUNCTIONAL COMPETENCIES:
Stakeholder Relations: Ability to create positive and synergistic relationships with various stakeholders through appropriately managing their shared expectations and agreed objectives.
Customer Engagement and Experience: Ability to analyse and support the distribution network, maintain the digital distribution channel, and support sales divisions with direct and indirect sales channels.
Marketing Analysis: Ability to identify target market selection, forecast industry growth, and examine customer trends and buying power. Further, it includes the ability to recognise opportunities, conduct consumer segmentation analyses, collect competitor intelligence where possible, and analyses and draws insights from relevant data to communicate insights and actionable, data-informed recommendations effectively
Negotiation and Presentation skills: To deliver on new products and services and minimize customer churn.
Communication Skills: Ability to effectively transmit information accurately and understandably, actively give and receive constructive feedback, resolve conflicts within the team.
Financial and Budget Planning and Forecasting: Savvy in budget planning and analysis and proficiency in completing sales forecast.
CORE AND LEADERSHIP COMPETENCIES:
Customer Focus: Prioritises and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
Planning and Results Orientation: Invests time in upfront planning to achieve organisational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.
Creativity and Innovation: Thinks beyond the confines of traditional models to recognise opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.
Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate sharing ideas and information. Uses tact and diplomacy to navigate demanding situations. Relays key messages by creating a compelling story targeted to specific audiences.
People Leadership: Inspires, motivates, and empowers people to achieve organisational goals. Coaches, mentors, and manages employee experience and performance through mindful preparation. Creates space for others to lead.
Managing Through Change and Uncertainty: Adjusts thinking and behaviour to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.
Relationship Building: Develops internal and external trusting, professional relationships. Purposefully develops networks to build value through collaboration.
Deadline date for applications: Saturday 10th December 2022
TSTT Vacancies November 2022
Apply Now
TSTT Vacancies November 2022
Senior Manager Marketing & Product Development
Telecommunications Services of Trinidad and Tobago Limited
Apply Now
This position is required to manage the development, implementation, and life cycle of new products and services for the Business Sales market; retain corporate customers obtained via promotions, customer appreciation events, customer satisfaction.
The incumbent is required to provide analytical data to assist in sales management, operations, and revenue generation.
KEY FUNCTIONS
- Prepare, manage, and approve an annual Corporate Client Marketing Plan, in collaboration with the Assistant GM Business Sales, which aligns to the Corporate Business Plan and includes financial objectives, customer retention, and relationship strategies.
- Plan and allocate departmental budgets, monitor financial activities to ensure efficient use of company resources, and maintain marketing activities within the Budget. Analyses data, NPS, VOC, and VOE results, financial statements, and other performance data to track and improve productivity and goal attainment.
- Manage and approve new products and services for corporate clients by reviewing business cases; lifecycle tracking; manage and approve the development of new internal processes and validate those services meet customer desired service level agreements.
- Responsible for reviewing and validating Business Sales related requests with other areas by ensuring alignment with the overall strategic plan; Check availability of Budget and against sponsorship policy and approved within established limits.
- Plan and manage events and promotional activities related to Business customers and market segment; oversee various marketing programs, monitor the campaign’s roll-out, and check for success level at the conclusion.
- Provide improved levels of customer service; consult with the support team to give and receive customer feedback and action same; monitor and follow up on service orders with other lines of business to ensure efficient delivery of promised products and services.
- Drive cross-team coordination, planning and problem solving, and work with other teams to identify and eliminate gaps in the delivery of service.
- Develop and implement strategies to enable positioning of products and services to improve customer service, penetrate markets, and attain revenue targets and maximise return on investments with Marketing leads.
- Deliver project management support on all Business products and services while providing marketing leadership to support the delivery of solutions for Business and government customers.
- Manage and monitor vendor and supplier relationships for product portfolio.
- Manage the preparation and submission of analytical and marketing reports and dashboards on an ongoing basis by ensuring accuracy and relevance of data.
- Manage the deployment of physical and human resources based on the demands of the department (especially short-term contract employees); manage the support to sales personnel in communicating the Company’s value proposition and implement new products and technology training for sales and technical personnel.
- Develop and implement comprehensive training and support programs for product portfolios.
- Supervise the work of the managers, exempt staff and secretary, daily.
- Keep abreast of technology relevant to customers’ businesses and trends in the national economy that can impact customers
Education & Experience:
- A bachelor’s degree in Management/ Information Technology/ Electronic Computing or Telecommunications Engineering
- A masters’ degree in Management, Marketing or Communication would be preferred
- Minimum of six (6) years working experience in Marketing, Sales or
- Minimum of six (6) years in a competitive environment in the Telecommunications industry, five (5) years of which must be managerial.
- Proficient in Microsoft Office suite.
- Any relevant combination of qualifications and experience at an appropriate level to perform the required duties competently will be considered.
FUNCTIONAL COMPETENCIES:
Stakeholder Relations: Ability to create positive and synergistic relationships with various stakeholders through appropriately managing their shared expectations and agreed objectives.
Customer Engagement and Experience: Ability to analyse and support the distribution network, maintain the digital distribution channel, and support sales divisions with direct and indirect sales channels.
Marketing Analysis: Ability to identify target market selection, forecast industry growth, and examine customer trends and buying power. Further, it includes the ability to recognise opportunities, conduct consumer segmentation analyses, collect competitor intelligence where possible, and analyses and draws insights from relevant data to communicate insights and actionable, data-informed recommendations effectively
Communication Skills: Ability to effectively transmit information accurately and understandably, actively give and receive constructive feedback, resolve conflicts within the team.
Financial and Budget Planning and Forecasting: Savvy in budget planning and analysis and proficiency in completing sales forecast.
CORE AND LEADERSHIP COMPETENCIES:
Organisational Awareness: Contributes to the organisation by understanding and aligning actions with the organisation’s goals, core functions, needs, and values. Contributes to the organisation by actively demonstrating the alignment of activities with the organisation strategies, key initiatives, core functions, needs, and values and supporting others to do the same.
Customer Focus: Prioritises and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
Planning and Results Orientation: Invests time in upfront planning to achieve organisational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.
Creativity and Innovation: Thinks beyond the confines of traditional models to recognise opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.
Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate sharing ideas and information. Uses tact and diplomacy to navigate demanding situations. Relays key messages by creating a compelling story targeted to specific audiences.
Strategic Leadership and Execution: Applies vision to think beyond the immediate situation and explore multiple potential paths. Invests time in planning, discovery, and reflection to drive decisions and more efficient implementation. Ensures that business goals are met by executing, monitoring, and adjusting the organisational action plan.
People Leadership: Inspires, motivates, and empowers people to achieve organisational goals. Coaches, mentors, and manages employee experience and performance through mindful preparation. Creates space for others to lead.
Managing Through Change and Uncertainty: Adjusts thinking and behaviour to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.
Problem Solving and Decision Making: Use critical thinking to evaluate problems, gather information, understand causes, and identify best workable solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
TSTT Vacancies November 2022
Deadline date for applications: Saturday 10th December 2022
Apply Now
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