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Amplia Vacancy May 2022
Amplia Vacancy May 2022
Collections Agent
Amplia Communications Limited
Apply Now
The Collections Agent is responsible for communicating directly with customers to collect debts and resolve outstanding balances.
COLLECTIONS AGENT
JOB SUMMARY
The Collections Agent is responsible for communicating directly with customers to collect debts and resolve outstanding balances. This role requires a high level of customer service, persuasion, and negotiation and problem-solving skills to effectively work with customers to resolve their debts and collect payment. The Collections Agent also works closely with Accounts Receivables and Sales team to develop strategies for collecting on delinquent accounts and to determine when further action is necessary. The incumbent will also have a high level of attention to detail and excellent record keeping skills to ensure that payment plans are recorded and communicated with customers in a timely manner. The successful candidate will be eligible to participate in a Collections Incentive Plan based on target achievement and should therefore be target-oriented.
JOB DUTIES AND RESPONSIBILITIES
- Reviewing the company debt list to ensure customers remain within the agreed credit terms and limits
- Contacting customers and informing them of their overdue bills to enact and negotiate debt recovery.
- Advising customers on their payment options and suggesting methods of payment
- Negotiating suitable payment plans
- Ensuring customer payments are accurately recorded
- Sending final notice warnings to customers when payments are not fulfilled
- Recommending legal action to the Credit Manager for customers who fail to pay their debt
- Recommending delinquent customers for disconnection
- Responding to customer queries
- Resolving billing and customer credit issues
- Ensuring compliance with the Company’s Credit policies and procedures
- Performing any other related duties and responsibilities as assigned
MINIMUM JOB REQUIREMENTS- Minimum of five (5) CSEC passes including Mathematics and English
- A minimum of one (1) year experience working in a similar role
- Must be in possession of a Police Certificate of Good Character
- Must be fully vaccinated and in possession of a vaccination card showing immunization for Sars-CoV2 (COVID-19)
- A Diploma or Associate Degree in Business Management will be an asset
- Certificate in Microsoft Office Suite including working knowledge of MS Excel and MS Word
- Knowledge of Microsoft Dynamics CRM will be an asset
- Knowledge of billing procedures and collection techniques
- Goal and target-oriented
- Strong customer service and team orientation
- Excellent verbal and written communication skills
- Excellent negotiation and problem-solving skills
INTERESTED CANDIDATES PLEASE FORWARD YOUR CV TO:
AMPLIA Human Resources no later than May 20, 2022
Apply Now
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