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TSTT Vacancy September 2022, TSTT Vacancy September 2022, TSTT Vacancy September 2022, TSTT Vacancy September 2022
TSTT Vacancy September 2022
Technical Solutions Specialist
Telecommunications Services of Trinidad and Tobago Limited
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The incumbent is required to work collaboratively with the Sales, Marketing and Operations team by providing presales support to deliver customized voice and data communications solutions to Enterprise customers.
KEY DUTIES- Technical consultancy, solutions design and costing services effectively provided for Account Managers and other members of the Enterprise Team with respect to communications solutions inclusive of cloud business systems, data facilities, modems, voice bridges, all networking (copper/fibre/Wireless) and related special services equipment.
- Cost-effective analysis completed prior to implementation of proposed communication solutions; identification of industry-specific solutions.
- End user customer training on the use of implemented voice/data/cloud solutions.
- Vendor identification and selection in line with anticipated customer solutions, expectations and budgetary constraints; review of relevant tender documents to validate alignment with technical solutions to meet customer needs; prepares draft specifications for purchase of communications solutions.
- Availability of plant facilities (Copper/Fibre) is validated via conduct of line surveys prior to recommendation of solutions for customers; standards are maintained by performance of quality checks, on work completed by installation and maintenance personnel.
- Voice and data communications solutions for Enterprise customers are designed and configured (inclusive of LAN and WAN solutions); by troubleshooting solutions for complex maintenance faults.
- Provide optimal decision making by providing technical consultancy services to Account Managers and stakeholders. Prepares network technical specifications and advises on product viability by keeping abreast of current and emerging technologies, research and analyses engineering and relevant cost data, on new communications systems and technology.
- Completion of technical audits to assure consistent application and continual effectiveness of solutions; aimed at benchmarking and collation of best practice information.
- Follow codes, legal regulations and standards to maintain a safe work environment while adhering to safety and house-keeping requirements as per Company’s practices and procedures.
- Performs such other related duties as may be assigned by the Senior Manager Business Solutions and support from time to time.
- Performs other related duties as required.
EDUCATION & EXPERIENCE:- A Bachelor’s Degree in Electrical, Electronic, Telecommunications Engineering or Computer Science.
- Do you possess at least three to five (3-5) yearsâ experience in cloud, voice and data network design and/or maintenance of Enterprise ICT solutions?
- Proficient in Microsoft Office Suite.
KNOWLEDGE:
- TSTT products and services, with an understanding of TSTTâs network technology and topology
- Microsoft Office Suite Applications
- Networking (LANs, WANs, TCP/IP), TSTTâs Copper, Wireless and Fibre network
CORE AND LEADERSHIP COMPETENCIES:
Organisational Awareness:Â Contributes to the organisation by understanding and aligning actions with the organisation’s goals, core functions, needs, and values. Contributes to the organisation by actively demonstrating the alignment of activities with the organisation strategies, key initiatives, core functions, needs, and values and supporting others to do the same.
Customer Focus:Â Prioritises and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
Planning and Results Orientation:Â Invests time in upfront planning to achieve organisational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.
Creativity and Innovation:Â Thinks beyond the confines of traditional models to recognise opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.
Communication:Â Effectively and appropriately interacts with others to build relationships, influence others, and facilitate sharing ideas and information. Uses tact and diplomacy to navigate demanding situations. Relays key messages by creating a compelling story targeted to specific audiences.
Managing Through Change and Uncertainty:Â Adjusts thinking and behaviour to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.
Problem Solving and Decision Making:Â Use critical thinking to evaluate problems, gather information, understand causes, and identify best workable solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
DEADLINE DATE FOR APPLICATIONS: 8TH OCTOBER 2022
TSTT Vacancy September 2022
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