Sweet TnT Magazine Trinidad and Tobago Culture
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Remote Outbound Call Center Agent Vacancy, Remote Outbound Call Center Agent Vacancy, Remote Outbound Call Center Agent Vacancy, Remote Outbound Call Center Agent Vacancy, Remote Outbound Call Center Agent Vacancy
Remote Outbound Call Center Agent Vacancy
Please see the below details:
Main Job Tasks, Duties and Responsibilities
- Outbound calling to existing customers for booking appointments and get an update of field service repairs
- 100-150 calls per day/ 400 to 500 per week and average call handling time is 3 to 4 minutes.
- Update details in the job progression system
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs and produce call reports
- No sales involved
- KPI – Number of calls done per day
- Other duties as assigned.
Education and Experience
- High school diploma or equivalent
- Proficient in relevant computer applications
- English language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Experience in a call center or customer service environment
- Good data entry and typing skills
- Knowledge of administration and clerical processes
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Key Competencies and Skills
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Adaptability
- Team work
- Stress tolerance
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Requirements:
- Working days – Monday – Friday
- Calling is UK business hours – 8:30 am — 5:30 pm.
- Excellent communication skills, including verbal with proper grammar.
- Good computer skills.
All resumes should be sent to sherrie.khan@valentabpo.com
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One lucky reader won a Moto G10 smartphone for the month of August by liking Sweet TnT Magazine Facebook Page. September we gave away a Moto G20, in October we gave away a Moto G30 in November we gave away a Moto G50 and December one lucky person will win a Moto G100 . To qualify like us on Facebook and Subscribe to our Sweet TnT Magazine YouTube channel
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