10 Local Remote Jobs December 2021

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About the job

Crossover is the world’s #1 source of remote full-time jobs. Our clients offer top-tier pay for top-tier talent. We’re recruiting this role for our client, Trilogy. Have you got what it takes?

Does this sound like you?

• Your friends and family call you to troubleshoot their technology problems
• You love learning new things, and the thought of learning new software is exciting
• You are a puzzle-solver; whether that requires taking things apart to learn how they work or untangling a complex problem, you get to the bottom of it
• You want to take your technical aptitude and turn it into a career

Welcome to the Customer Support team at Trilogy! We support over 100 unique enterprise software products – everything from mobile app development platforms to database load-balancers. We not only have the opportunity to learn, use, and support these products, we also become deep technical experts who can solve problems that no one has seen before.

Trilogy is a comprehensive business platform, driving hundreds of software companies to become more efficient and profitable by streamlining business functions from development to product management and R&D – managed by the top 1% of global tech talent worldwide.

Our best customer support agents are intelligent people who love to soak up new knowledge. They enjoy using their expertise to solve challenging customer problems. We make weekly investments in our team’s professional development that drives customer satisfaction and agent happiness.

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems and management style were built to optimize your work experience. Join our advanced technical support team to see how we’re transforming customer support.

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What You Will Be Doing

• Solving complex customer problems that our AI bot was unable to help them with
• Asking insightful questions that get to the root cause of the customer’s problem
• Generating solutions using your product knowledge and our knowledge bases
• Spending 25% of your time learning about new products, features, & solutions

What You Won’t Be Doing

• Getting bored answering simple questions for the same product each day
• Working on easy or simple tickets, such as resetting passwords
• Working alone and avoiding live customer interaction
• Analyzing, writing, or debugging source code

Customer Service Representative Key Responsibilities

• Take ownership of support incidents and use all available resources and knowledge to resolve them
• Consistently improve the quality of your work by internalizing the feedback and coaching you receive

Basic Requirements

• Ability to communicate confidently with tech-savvy customers in fluent English
• Experience troubleshooting and solving technical problems
• Customer advocacy, empathy, and keen attention to detail
• 24/7 availability for 8-hour shifts

Nice-to-have Requirements

• Experience in a technical support role covering enterprise software products
• Bachelor’s degree in an IT-related field

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today’s modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $15 USD/hour, which equates to $30,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult http://www.crossover.com/help-and-faqs for more details on this topic.

What to expect next:

• You will receive an email with a link to start your self-paced, online job application.
• Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.

Important! If you do not receive an email from us:

• First, emails may take up to 15 minutes to send, refresh and check again.
• Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
• Third, we will send to whatever email account you indicated on the Apply form – by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.

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10 Local Remote Jobs December 2021 #2

• Use a prepared script to influence customers in purchasing product
• Document transactions in forms and record logs
• Maintain database through entering and verifying data
• Contribute to team effort by working effectively with others
•  contacting companies in USA who have placed Job Ads.
•  setup  meetings for US Managing Partners

We will provide the training etc. This person needs to be able to build rapport with clients and set appointments. Prior experience is important to be successful.

All resumes can be sent to sherrie.khan@valentabpo.com

Should you need further information you can contact me at 1868-383-1092.

10 Local Remote Jobs December 2021 #5

Social Media Marketing Specialist

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About the job

My team and I are looking for a group of coachable, positive minded individuals with excellent interpersonal skills.
Benefits include:
1.Flexible working schedule
2. Unlimited earning potential,
3. Training and mentorship
4. Support & guidance from a team of skilled individuals in this field.

Must own a laptop or smart device and be able to navigate social media.

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10 Local Remote Jobs December 2021 #6

Online Sales Executive

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About the job

PLEASE READ CAREFULLY

We’re seeking bold, ambitious business oriented sale hunters
Your earning potential is up to you.
You would be required to sell Young Vibe Retailers, products and solutions to gain new business through prospecting, cold-calling, networking and generating leads and referrals.

– You would meet/exceed monthly sales quota.
-Be able to work well in groups
– Must deliver a flawless customer experience.
– Have excellent interpersonal and oral communication skills.
– Strong effective negotiating and closing skills.
-Social media active
-Atleast 2years in customer service

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10 Local Remote Jobs December 2021 #7

BILINGUAL TELEPHONE AGENT (Spanish)

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About the job

Job Summary

The candidate will be required to work remotely for a foreign based client. Will make calls to clients, to offer services and technological products.

Technical skills, knowledge, and abilities

Ø Management of objections

Ø Excellent communication skills

Ø Empathic

Ø Problem Solving Skills

Ø Basic handling of Excel

Key Responsibilities

· Convincing work to activate digital services

· Providing customers with details of supplementary products or services that may suit their needs.

· Sales of digital products and services.

· Customer service.

· Advice and follow-up to clients on digital products and service

· Providing customers with details of supplementary products or services that may suit their needs.

· Monitoring call and mail histories to ensure that all customers have been assisted.

Requirements:

– Advanced Business English

– Outstanding interpersonal and customer service skills.

– Proactive, responsible and eager to work

– Experience in customer service and / or sellings (call center)

– Excellent spelling in English and Spanish

Qualifications and experience

– Ongoing or completed high school

– Minimum one (1) year experience as a telephone agent, technical support, telemarketing, customer service.

– Computer management at users level

– Basic knowledge in technologies such as: antivirus, cloud storage, technical support

– Very responsible and committed candidate

– Exceptional verbal communication skills in both specified languages.

– Computer literate.

– Ability to craft professional emails.

– Active listening skills and attention to minutiae

– Availability of requested Schedule: from 9:00 am to 6:00 pm, from Monday to Friday

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10 Local Remote Jobs December 2021 #8

Senior Support Engineer (Remote)

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About the job

About Stamped.io

Stamped.io is an AI-powered eCommerce marketing platform that enables direct-to-consumer brands to accelerate business growth by enhancing user engagement, increasing revenue, and improving customer satisfaction through Reviews & Ratings, Q&A, Visual Marketing, Loyalty & Referrals. Our constant focus on customer success and seeking new innovative ways to help brands get more value out of our products and services have made us one of the fastest-growing companies in the industry.

We are a fully remote start-up team, headquartered in Victoria, Canada with team members based all over the world. Join us as we take Stamped.io to the next level!

Role

We’re looking for a highly analytical, problem solver to join our rapidly growing team as a Senior Support Engineer. This role will work closely with our Engineers and support teams to find solutions to our most complex scenarios. If you love a good challenge, this role might be for you!

Note

Please only apply if you are comfortable working in a fully remote role, supporting a EST (GMT -5) timezone.

Responsibilities

• Work with the engineering team to provide solutions for Stamped.io’s most elaborate support cases
• Monitor cloud infrastructure (Servers, Databases, FileStorages, load balancing, Autoscaling, DataDog / APM)
• Provide recommendations for changes in code base
• Database management including executing scripts and generating reports
• Evaluate tickets and, if required, escalate issues to engineering team or reassign to another support team member
• Assist the support team (instillation, integration, general troubleshooting)
• Create documentation to better support our team and customers
• Constantly asses our processes and make recommendations for improvements

Requirements

• 7+ years of experience in a technical support/SRE role
• Fluency with C# / .NET frameworks, SQL / MSSQL / SSMS, Javascript / jQuery / AngularJs
• Understanding of Cloud infrastructure (Azure, AWS, GCP)
• Experience enhancing and improving existing code base
• Comfortable working on-call, shifting schedules and supporting level 1 and level 2 support teams
• Sound knowledge of SLA’s, SLO’s and SLI’s
• Solid communication skills, both verbal and written
• Natural problem solver, excited to tackle the hard problems!

Benefits

What’s in it for you?

• Work with a passionate, multinational and multi-talented group of tech enthusiasts who always go that extra mile
• Work directly with company leadership
• A fully remote company driven by deliverables, not hours
• Competitive salary
• Grow and own your area
• $500 USD home office set up allowance
• $500 USD annual education budget
• A key member of a growing Engineering team here at Stamped!

Why Choose Stamped.io?

You will be joining us at an inflection point for the Stamped product and team. We have experienced significant growth, our customers love us (but don’t just take our word for it), and we recently joined the WeCommerce family.

If you’re the type of person that seeks out new challenges, wants to work with some of the best people in the SaaS e-commerce space and make a meaningful immediate impact on a growing company, this is for you!

Stamped.io values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation, age or marital status.

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10 Local Remote Jobs December 2021 #9

Remote Senior Java Engineer

Hiring from: Anywhere

About this job

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Compensation: $75k – 125k
Location options: Remote
Job type: Full-time
Experience level: Mid-Level, Senior
Industry: Automotive
Company size: 10k+ people
Company type: Public

Technologies

java, sql, javascript, spring, css

Job description

Tentative Schedule: This is a full-time opportunity; Monday-Friday, 8 a.m.-5 p.m.
Compensation Range: $75,000.00 – $125,000.00 annually, pay will be based upon applicable experience, training and skills
Bonus: This job is eligible for an annual cash bonus based on individual goal achievement

A Senior Java Engineer is a highly skilled software developer with expert knowledge. They work with a high degree of independence and develop information systems to support the business. Our Senior Engineers are focused on the design or integration of various software systems, databases, and third-party packages.

What You’ll Do

• Take a leadership role in guiding projects through the complete SDLC, focusing on design
• Manage tasks and resources while utilizing modern project management principles
• Participate or lead the development of multiple projects at one time
• Conduct code reviews and ensure coding best practices are being followed
• Recommend software improvements and changes to systems as needed
• Perform software and data analysis to uncover issues and solve complicated problems that typically span multiple systems
• Lead various meetings to gather software requirements and project details
• Conduct software demo’s to educate and train others in the use of software
• Debug and correct complex software defects
• Create or update advanced project documentation
• Test software to validate accuracy of code and high quality software systems

Skills and Qualifications

• 7+ years of software development experience in Java
• Advanced understanding of change management
• Advanced knowledge of PDLC and SDLC
• Ability to lead and get results from others
• Ability to articulate advanced technical concepts and teach others
• Expert software debugging and testing knowledge
• Advanced knowledge of programming, database systems, and systems analysis and design
• Ability to write advanced technical documentation
• Advanced problem-solving skills
• Must work well in a team environment
• High School diploma or equivalent

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10 Local Remote Jobs December 2021 #10

Data Entry Operator

Company: Planet Group
Location: 🌍 Anywhere

Level: Middle

#temporary #contractor

The analyst’s primary responsibilities will be to help process clinical data sets compiled from our data repository, review for any processing errors, and deliver in a timely manner to the research community. The ideal candidate can quickly learn new concepts, is excited about building efficiency in their day to day work, has a great attention to detail, and strong sense of accountability.

Category: Writing & Translation

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The analyst’s primary responsibilities will be to help process clinical data sets compiled from our data repository, review for any processing errors, and deliver in a timely manner to the research community. The ideal candidate can quickly learn new concepts, is excited about building efficiency in their day to day work, has a great attention to detail, and strong sense of accountability.

Preferred:

• Healthcare Experience
• Experience following and enhancing operational processes

Qualifications

• Bachelor’s Degree Required.
• 1-3 years of experience. New grads with internship experience are encouraged to apply.
• Strong knowledge of the Microsoft Office suite.
• Strong written and verbal communication skills.
• Experience following and enhancing operational processes a plus.

Skills/Abilities/Competencies Required

• A customer-first attitude.
• Ability to work remotely and communicate clearly to team members about status of work, using MS Teams audio and video, chat, and email as appropriate.
• Ability to work independently.
• Be self-motivated despite work that, at times, can be repetitive.
• Ability to work and thrive in a large complex organization.
• Strong aptitude for problem-solving; detail-oriented; calm under pressure or when faced with ambiguity.
• Metric-driven with an eye toward process improvements.
• Ability to work collegially and able to develop and maintain productive relationships with colleagues and others across the organization, at all levels.

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Job Description:

The Research Patient Data Registry (RPDR) is a centralized clinical data registry designed for facilitating research across the organization’s enterprise. Our team is focused on the consolidation of data from a variety of hospital systems into an organized format that can be easily queried by investigators from across the organization. We provide tools to search this data as well as process workflows for the dissemination of clinical data for IRB approved studies. Our repository contains over 15 billion individual data points on over 6 million patients. Our team handles over 30,000 query requests from over 1500 researchers annually, including the creation and delivery of over 5000 identified data sets. The total value of grants that depend on data delivered from the RPDR for their associated research projects is estimated to be over $1 billion.

The analyst’s primary responsibilities will be to help process clinical data sets compiled from our data repository, review for any processing errors, and deliver in a timely manner to the research community. The ideal candidate can quickly learn new concepts, is excited about building efficiency in their day to day work, has a great attention to detail, and strong sense of accountability.

Principal Duties and Responsibilities:

The RPDR team receives approximately 500 data requests monthly using our self-service tools. These requests are used by the research community to recruit patients into research, conduct retrospective analyses, and other clinical research data needs. These requests constitute “jobs” that must be processed. Responsibilities for the operations analyst will entail:

• Starting new data jobs and configuring them according to our Standard Operating Procedures.
• Daily monitoring of data jobs that have been compiled and following our Standard Operating Procedures to deliver data to the research teams who requested data.
• Helping the team meeting a 2-day turnaround time for delivering data by successfully delivering data daily, and managing old requests and new requests, as well as requests to expedite some if researchers have upcoming deadlines.
• Identifying issues in data log files and escalating as needed for potential resolution.
• Updating Standard Operating Procedures as need to adapt to changing needs; new steps; changed requirements
• Escalating issues in a timely manner and documenting issues following the team’s best practices.
• Use the organization’s values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Performs all other duties as required.
• Additional responsibilities to be given based on completion of core team tasks.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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