Applicants are hereby invited to apply for the temporary position of Robotics Process Automation Project Resource – ICT (Non-Management Grade 4) at our, Group Information and Communications Technology Department for a period of six (6) months.
Applications are to be submitted on or before January 27, 2022.
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JOB SUMMARY
The incumbent will be responsible for serving as the engineer for the Robotic Process Automation (RPA) team, a liaison between the Bank’s business units, technology vendors and the internal Information and Communications Technology (ICT) Department. He/She will also be a subject matter expert on assigned automation tools, staying informed on current and future system functionality and providing that information on a timely basis to business units and management. He/She will also be responsible for automating the internal business processes via the assigned RPA tools, with an aim to achieving business and process efficiency, leveraging through various means, including project management and planning, research, data analysis, process improvement analysis and system capabilities.
KEY DUTIES AND RESPONSIBILITIES
- Assists with workflow redesign and process improvement
- Creates and maintains scripts used in robotic process automation
- Creates and maintains automated workflows using various tools
- Performs both ad-hoc and standard report development using various tools (Excel, SQL, Core System reporting tools)
- Provides project management support through documentation development
- Manages small projects through formal project management techniques
- Meets and interviews applicable bank personnel to perform analysis of user needs and requirements for process improvement initiatives
- Keeps supervisor informed of progress to complete on all initiatives
- Completes assigned work tasks with minimal supervision
- Seeks guidance when needed in an effective and efficient manner
- Engages in marketing of the Group’s products and services
- Responds to customers’ requests, inquiries, incoming and outgoing calls, both local and foreign, in a courteous and timely manner consistent with operating standards and escalation to the Manager where necessary
- Completes special projects and other delegated activities as assigned by the Manager
QUALIFICATIONS AND EXPERIENCE
- Candidate must possess a Bachelor’s Degree in Computer studies
- Experience with Azure DevOps, Scripting & Process Automation, Azure Cloud and Continuous Integration/ Continuous Development pipeline technology will be an asset
- A broad understanding of information systems concepts and practices
- Strong Oral and Written communications, teamwork, analytical and problem solving skills
- Ability to maintain knowledge of required standards, methods and tools for analysis and program development and documentation
- Ability to use initiative, work independently and possess time management skills
- Ability to read, analyze and use complex documents and forms