The Assistant Executive Housekeeper will assist with overseeing our housekeeping operations to deliver an excellent Guest and Team Member experience while monitoring and improving housekeeping standards.
What will I be doing?
As an Assistant Housekeeper you will be required to work closely with the Executive Housekeeper to monitor, manage and improve standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist with overseeing Housekeeping & Laundry operations
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Support departmental targets and objectives, work schedules, budgets, policies and procedures
- Monitor the appearance, standards and performance of the Housekeeping & Laundry Team with an emphasis on training and teamwork
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training to support Executive Housekeeper
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Support managing, training and developing the Housekeeping & Laundry team
- Have close contact with Engineering & Front Office
- Manage Out of Order inventory
- Assist other departments wherever necessary
What are we looking for?
An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- High level of commercial awareness and cost control capabilities
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Knowledge of chemicals and the machines used by housekeeping
- High level of IT proficiency
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Familiar with Property Management Systems
- Experience managing a department and Profit and Loss account
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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