Sweet TnT Magazine Trinidad and Tobago Culture
- This topic has 0 replies, 1 voice, and was last updated 3 years, 6 months ago by
.
-
Posts
-
-
This position requires the candidate to assist customers with any issues or queries they may be having. Display exceptional customer service.
Call Center Agent Positions
You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, flexible schedules, and a career path that rewards performance with growth and opportunity.
Responsibilities include:
- Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor. The ability to maintain a confident, friendly and helpful tone in conversation.
- Demonstrate excellent communication and customer service skills. Taking ownership in assisting, researching, educating and resolving customer issues.
- Solutions Oriented, supporting one-call-resolution. Able to use tools, knowledge, skills and resources to effectively research, provide complete and accurate information with a goal of resolving the customer’s reason for calling.
- Able to understand and implement new information and procedures efficiently and professionally
- Able to understand detailed policies, process steps and procedures. Able to explain information in a manner which is easily understood.
- Excellent computer navigation and data entry skills – Agents will utilize multiple systems to access customer information, research issues, educate and solve the customer’s reason from calling.
- Ability to multi-task efficiently – Able to navigate system and seamlessly converse in a friendly tone.
- Able to de-escalate and handle difficult Customers situations.
- Will handle and hold secure confidential and sensitive customer information
- Open to coaching and feedback focused on call efficiency and continuous improvement in providing an exceptional customer experience.
- Goal oriented – can work in a team environment to meet individual and team Customer Service quality and call handling goals.
- May be asked to assist with other program support including chat, social media, outbound and other support initiatives.
- Must be able to work on shift
Qualifications/ Experience/ Requirements
- Minimum High school graduate or equivalent, completed CXC / CAPE Minimum English and 2 other Business Subjects.
- Minimum 6 months of Contact Center or other Customer Service experience
- Excellent computer & web navigation skills
- Accurate data input skills – must work with multiple systems to research, provide basic troubleshooting and resolve customer issues.
- Accuracy and timeliness in entering and confirming information – Type min 25 WPM
Personality
- Excellent communication skills – easy to understand – confident & friendly tone
- Handle sensitive and confidential Customer information appropriately
Apply Now
Jobs in Trinidad and Tobago
Customer Service Representative Wallerfield
Government Vacancies June 2021
Government Vacancy Business Support Assistant
Remote full-time jobs June 2021
HADCO Group Employment Opportunity
Security Officer Vacancy May 2021
Maintenance Personnel Vacancy May 2021
Cook Employment Opportunity May 2021
SPORTT Employment Opportunities May 2021
NCRHA Administrative Vacancy May 2021
Payroll Staff Employment Opportunity
Banking Employment Opportunities May 2021
Telemarketer Employment Opportunity
Amplia Career Opportunities May 2021
Port Authority Vacancy May 2021
Supermarket Supervisor Employment Opportunity
Scotiabank Trinidad and Tobago Vacancies May 2021
Amplia Career Opportunities May 2021
Nursing jobs starting salary US$3,000 per week
EASTERN REGIONAL HEALTH AUTHORITY Vacancies
Virtual Call Center Rep Work from Home in 2021
Republic Bank Vacancy May 2021
Employment Opportunities in Accounting May 2021
Sandblaster Painter Scaffolder Rigger Vacancies
Warehouse Supervisor Associated Brands
HEAD MESSENGER DRIVER Vacancy NCRHA
Warehouse Vacancies Bryden & Sons (Trinidad) Limited
Remote Jobs $30,000 to $400,000 USD
Bermudez Employment Opportunity May 2021
https://sweettntmagazine.com/motivate-children-to-learn/
National Insurance Board Vacancy May 2021
JMMB Trinidad and Tobago May 2021 Vacancies
Republic Bank Career Opportunity May 2021
Paria Fuel Trading Company Vacancy May 2021
Call Center Quality Analyst iQor Vacancy
Public Information Officer United Nations
Warehouse Vacancy Associated Brands
BHP Trinidad and Tobago Vacancy May 2021
Central Bank of Trinidad & Tobago Vacancy 2021
Elections and Boundaries Commission Vacancies May 2021
Customer Service Representative Work From Home
Call Center Sales Representative – 100% Remote
Over 9 Million Jobs
With millions of jobs available, ZipRecruiter is the only site you’ll need to find your next job.
Apply With One Tap
Say goodbye to long applications. Upload your resume and apply to jobs faster in a click or a tap.
Customer Service Representative Barataria, Customer Service Representative Barataria, Customer Service Representative Barataria, Customer Service Representative Barataria
-
- You must be logged in to reply to this topic.