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Customer Service Representative Wallerfield
Customer Service Representative Wallerfield
iQor
Apply Now
This is a contact center position for one of our major clients we prefer persons who can meet our requirements. This AD is for Wallerfield location only.
Call Center Agent Position:
Responsibilities include:
- Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor. The ability to maintain a confident, friendly and helpful tone in conversation.
- Demonstrate excellent communication and customer service skills. Taking ownership in assisting, researching, educating and resolving customer issues.
- Solutions Oriented, supporting one-call-resolution. Able to use tools, knowledge, skills and resources to effectively research, provide complete and accurate information with a goal of resolving the customerâs reason for calling.
- Able to understand and implement new information and procedures efficiently and professionally
- Able to understand detailed policies, process steps and procedures. Able to explain information in a manner which is easily understood.
- Excellent computer navigation and data entry skills â Agents will utilize multiple systems to access customer information, research issues, educate and solve the customerâs reason from calling.
- Ability to multi-task efficiently â Able to navigate system and seamlessly converse in a friendly tone.
- Able to de-escalate and handle difficult Customers situations.
- Will handle and hold secure confidential and sensitive customer information
- Open to coaching and feedback focused on call efficiency and continuous improvement in providing an exceptional customer experience.
- Goal oriented – can work in a team environment to meet individual and team Customer Service quality and call handling goals.
- May be asked to assist with other program support including chat, social media, outbound and other support initiatives.
Qualifications/ Experience/ Requirements
- Minimum High school graduate or equivalent, completed CXC / CAPE (English A and 2 other subjects)
- Minimum 6 months of Contact Center or other Customer Service experience
- Excellent computer & web navigation skills
- Accurate data input skills – must work with multiple systems to research, provide basic troubleshooting and resolve customer issues.
- Accuracy and timeliness in entering and confirming information – Type min 25 WPM
- Excellent communication skills â easy to understand â confident & friendly tone
- Handle sensitive and confidential Customer information appropriately
Customer Service Representative Wallerfield
Apply Now
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Customer Service Representative Wallerfield, Customer Service Representative Wallerfield, Customer Service Representative Wallerfield, Customer Service Representative Wallerfield
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