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Digicel Telesales Agent Vacancy
Digicel Telesales Agent VacancyApply Now
Description
The Telesales Agent will be responsible for selling mobile products and services to residential customers.
Company description:
About Digicel
As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.
Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.
Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.
With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.
Visit http://www.digicelgroup.com for more.
Digicel Telesales Agent Vacancy Job description:
Job Title: Telesales Agent
Primary objective of the job:
The Telesales Agent will be responsible for selling mobile products and services to residential customers which includes up-selling and cross selling to existing customers and assisting to resolve any existing concerns within 24 hrs. This may include prospecting when time permits.
Main Duties & Responsibilities:
- Promotes and sells all products and services to residential and retail customers
- Achieve sales objectives while providing the highest level of customer service & satisfaction
- Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate business
- Prepares and submit sales reports as required
- Makes in-person visits and presentations to existing and prospective customers
- Expedites the resolution of customer problems and complaints
- Manage sales process with all stake holders to ensure efficient product and service commissioning
- Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities
- Identifies advantages and compares organization’s products/services
- Supplies management with oral and written reports on customer needs, problems, interests, competitive
- Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with immediate management team, marketing and technical service group.
Academic qualifications and experience required:
- At least two (2) years or more experience in sales
- Five (5) CXC passes inclusive of Mathematics and English
- Experience in sales is preferred.
- Experience in and with the mobile telecommunications sector would be considered a valuable asset.
- An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.
Functional Skills:
- Excellent verbal and written communication skills
- Excellent Interpersonal skills
- Innovative and self-motivated
- Customer-centric with a passion for delivering exceptional service
- Goal oriented and driven towards success
- Strong computer skills including the full suite of Microsoft Office solutions is mandatory
- Strong Time Management skills
DISCLAIMER:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.
Digicel Telesales Agent Vacancy
Apply Now
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Digicel Telesales Agent Vacancy
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