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Bermudez Group Vacancy December 2020.

Bermudez Group Vacancy December 2020.

IT QUALITY ASSURANCE OFFICER

Bermudez Group Limited

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Description

We are seeking a Quality Assurance Officer to perform checks and balances to ensure that our Information Technology (IT) Service Requests are completed and reported in line with customer expectations.

CAREER OPPORTUNITY

IT QUALITY ASSURANCE OFFICER

Bermudez Group Limited (BGL) is the largest manufacturer, marketer and distributor of cookies, crackers, salty snacks, bread and cakes in the Caribbean.  We currently have six plants which serve our Regional, North American and European markets.  Our success has been linked directly to our people – they are energized and passionate and chart roads that others follow.  Our environment encourages innovation and allows people space to grow.  We value fairness, mutual respect and teamwork.

 OUR NEED

We are seeking a Quality Assurance Officer to perform checks and balances to ensure that our Information Technology (IT) Service Requests are completed and reported in line with customer expectations.  This is to ensure that the standard requests are documented and coordinate within ICT in a timely manner. The solutions and feedback will also ensure that we achieve the established corporate objectives and user satisfaction.

Included among the responsibilities of the role are: –

•  Collecting, compiling, reviewing and reporting on the performance of SLA and address areas of concern and seek opportunities for improving the overall quality of service.
• Investigate, Track and report on the deliverables pertaining to customer complaints, non-conformance issues, Risk analysis reviews from Audits, Service Desk System failures and other IT Projects.
• Assist the IT teams in establishing and documenting the compliance requirements for quality service.
• Tests the results of the compliance activities and provide independent assurance for control effectiveness.
• Assist with communication and follow up action on Incidents and problems to ensure that timely escalation is aligned with SLA.
• Assist with the benchmarking of Incidents and problems to generate plans for proactive management and minimization of downtime events.
• Supports the Post Implementation reviews for IT projects by reporting on where there is need or changes and where incidents arise.

DESIRED BACKGROUND/SKILLS

• Undergraduate Degree in ICT with focus on application development and maintenance and at least 2 years working experience in application development, maintenance or an implementation environment.
• Sound theoretical and practical knowledge of Information and Communications Technology (ICT) policies.
• Calculative, analytical and diagnostic ability in understanding how technology and solutions can be applied to business problems.
• Good Interpersonal and communicative skills as well as Interpretative judgment.
• An appreciation of the general principles and practices of business management.
• Negotiating skills and the capacity to influence others to follow appropriate courses of action.

OUR OFFER

• An environment that allows you to prosper
• A team that values people
• Competitive remuneration package

If this sounds like the place for you and you think that you have what it takes to excel in this role, please forward your Résumé by December 31, 2020.

 

Kindly note that only suitable candidates will be contacted.

Apply Now

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Bermudez Group Vacancy

 

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