TSTT Employment Opportunity April 2021

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      lonnakang421341
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      TSTT Employment Opportunity April 2021

      TSTT Employment Opportunity April 2021, TSTT Vacancies March 2021, Customer Experience Representative Vacancy, TSTT Vacancy February 2021, CHIEF EXECUTIVE OFFICER TSTT, TSTT Vacancy December 2020, TSTT Vacancies September 2020

      TSTT Employment Opportunity April 2021

      Manager Security Solutions & Product Development

      Telecommunications Services of Trinidad and Tobago Limited


      JOB SUMMARY To identify value-added business to business market needs and develop products and services to meet these needs; by growing the market share for each product, improving the customer experience while achieving company and profitability targets.

      KEY RESULTS AREA
      To lead the development of new products and services; by building business cases, definition of internal processes, training of staff, pricing models and final product launch.
      To provide comprehensive support to sales and operational teams in all aspects of business-to-business product related engagements, by presentations, meetings, training and general product queries; aimed at 90% retention of corporate clients and revenue targets being met.
      To perform on-going management of product life cycle ensuring positioning of product mix via (a) product value proposition and (b) product differentiation.
      To provide consultancy services as required in order to improve operational efficiency to customers.
      To conduct research and development activities that are aligned with and support strategy and tactical plans of the Department.
      To identify the most relevant suppliers for the department by development and administration of request for proposals via the tender process; validates compliance with established service level agreements.
      To assist with administration of website related information for related products and services; validates that information is current and can be easily accessed by team members.
      To keep abreast of industry best practice and the competitive landscape as well as trends in the national economy that can impact customers; by ensuring TSTT’s product and services are competitive.
      Workplace Safety – ensures that all work is done in accordance with established safety practices and procedures.
      Performs such other related duties as may be assigned by the Senior Manager, from time to time.

      EDUCATION & EXPERIENCE
       
      A Bachelor’s degree in Computer Information systems, Technology or Computer Science.
                                                           AND
      Industry standard and valid technical level certifications in the discipline of Cyber Security or related technology.
      A minimum of five (5) years experience as an ICT Professional
      A deep knowledge of the ICT sector both locally and regionally is required.
      Proficient in Microsoft Office suite
      The following would be considered assets:
      A Master’s Degree in Information Systems OR a related Technology master’s degree.
      Work is done in a mixture of office and field-based work environments.


      COMPETENCIES
       
      Functional Competencies:
       
      Negotiation and Presentation Skills– to deliver on new products and services and minimize customer churn.
      Brand Development – includes life cycle management, knowledge of ICT products and services in the ICT and corporate sector.
      Business to Business – understand these principles and value-based marketing; cloud based computing applications, servers and databases
      Core and Leadership Competencies:
       
      Customer Focus: Prioritizes and takes action which aligns with the key initiatives and core values so as to achieve the needs of both internal and external customers. Designs, enhances and delivers products and services with the customer experience top of mind.
      Planning and Results Orientation: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.
      Creativity and Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.
      Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.
      People Leadership: Inspires, motivates, and empowers people to achieve organizational goals. Coaches, mentors, and manages employee experience, and employee performance, through mindful preparation. Creates space for others to lead.
      Managing Through Change and Uncertainty: Adjusts thinking and behavior to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.
      Relationship Building: Develops internal and external trusting, professional relationships. Purposefully develops networks to build value through collaboration.
      DEADLINE DATE: Friday 30th April 2021.



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