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Republic Bank career Opportunity May 2021
Republic Bank career Opportunity May 2021
Technical Support Analyst 1
Republic Bank Limited
Apply Now
Technical Support Analyst 1
EXTERNAL ADVERTISEMENT
VACANCY
TECHNICAL SUPPORT ANALYST 1
Applications are invited from persons with suitable qualifications to fill the position of “Technical Support Analyst I” at at Republic Bank Limited.
The jobholder is responsible for administering, monitoring and providing immediate Technical support for Republic Bank’s entire core Online, Hardware and Software systems. These systems include ABM/Point of Sale Terminals (Switchware), Phoenix, ESB, CRM, Republic Online\Internet Banking, ICCS, ensuring optimum performance, reliability and security at all times.
The Analyst is required to resolve operational problems (during and outside normal working hours) by providing Technical support and taking the necessary action to ensure an accurate and timely solution; thereby minimizing system downtime, any negative impact to customer service and any loss to the bank.
DUTIES & RESPONSIBILITIES
- Ensuring that the operating systems, relational database management systems, the batch systems, and all on-line applications function reliably, efficiently and securely
- Ensuring that the average response time of Republic Bank’s entire core Online Hardware and Software systems are of an acceptable standard
- Ensuring access by internal/external parties to all on-line applications is provided and maintained and that all installations and patches (fixes) of all core software and utilities are up to date
- Ensuring existing security and access policies to all core programs, databases, and files via application management tools are maintained
- Ensuring continuous functionality of disaster recovery (contingency) site concerning the continuous availability of the Bank’s core network and on-line services
- Providing guidance/direction in Technology matters to Production Support and to other areas of ITMD in the resolution of trouble reports, ensuring minimum downtime
- Performing quality control checks on all newly implemented processes related to the core banking systems to ensuring that service delivery standards are met
- Investigating, recommending, planning and implementing changes to existing production system jobs to improve efficiency and ensure that the Bank’s targets are met/exceeded
- Performing Acceptance Testing for the Bank’s range of Business Systems and Applications (new and existing) ensuring:
- All jobs run efficiently and error free before placing in the live production systems
- All system documentation and instructions are maintained and are clear for developers, analysts, operators and users
- All potential risk factors which may affect the Bank’s production systems are identified and addressed.
- Assisting the Advancement Team of ITMD with the development and design of projects to improve system efficiency and throughput, e.g. batch updates, transaction testing, network connectivity etc
- Assisting in the training of users for new hardware and software systems and processes
- Being on-call outside normal working hours to resolve operational problems by providing technical support and taking the necessary action to ensure an accurate and timely solution; thereby minimizing system downtime and any negatve impact to customer service
- Coordinating and assisting internal and external parties in resolving operational issues within a timely manner
- Performing scheduled maintenance and upgrades to the Bank’s software systems outside of normal working hours so as to minimize the disruption to the Bank’s core online applications
- Upgrading ‘live’ program files and software libraries, scripting & automating where required to achieve maximum efficiency
- Developing and maintaining operational documentation for daily/periodic system activities, and onsite/offsite system recovery
- Researching and recommending innovative hardware and software systems that will improve system and user efficiency which will enhance/improve customer service
QUALIFICATIONS & EXPERIENCE
- B.Sc. in Computer Science or equivalent qualifications from a recognized University
- Experience with RDBMS
- Experience with UNIX systems and Shell scripting will be an asset
BEHAVIOURAL COMPETENCIES & SKILLS
- Strong Analytical, Investigative, Troubleshooting, Organizational, Creative, Training, Presentation, Written & Oral Communication Skills.
- High degree of concentration.
REMUNERATION:
The Bank offers an attractive compensation package.
Closing date for submissions of applications is May 14, 2021.
Thank you for your interest in Republic Bank Ltd.
Please note that only suitable applications will be acknowledged.
Apply Now
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Republic Bank Career Opportunity May 2021,
Republic Bank Career Opportunity May 2021,
Republic Bank Career Opportunity May 2021
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