Sweet TnT Magazine Trinidad and Tobago Culture
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Customer Service Representative Work From Home
Customer Service Representative Work From Home
-Spade Recruiting-San Francisco, CA, USA
Compensation
USD$50,000 to USD$60,000 Annually
Benefits Offered
401K, Dental, Life, Medical, Vision
Employment Type
Full-Time
Do you consider empathy and care to be core values in the Customer Service field? Do you have a strong work ethic and excellent communication skills? Are you looking for flexibility in working from home? If you answered yes, this role is for you!
Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.
Primary Role
Responsible for responding to customer inquiries with courtesy and professionalism. Responsible for addressing customer concerns efficiently and completely via the telephone and correspondence as appropriate.
Role Expectations
- Communication: A successful candidate must be able to communicate proactively with their supervisor or instructor if they are experiencing issues. Employees must provide a backup number in which they can be reached in the event of technical problems with provided equipment.
- General Expectation: The successful candidate needs to be able to focus 100% of their attention to training and taking calls during their 8-hour shift. The training period will be three weeks.
- Home Environment: The successful candidate will need to have a safe, quiet space in the home, free from distractions and background noise.
- Internet Speed Requirements: No satellite-based internet provider, ability to hardwire into modem or router, minimum speed of 10mbps download, and 3mbps upload.
- Time Off: It is generally preferred that during the first 90 days of employment that candidates do not miss any time. All appointments should be scheduled before the start of training and/or outside of your assigned shifts wherever possible.
- Transportation: The candidate needs to have adequate, reliable transportation and the ability to come into the office within two hours in the event of an IT or other issue.
Competencies
- Champions safety
- Customer obsessed
- Cultivates innovation
- Nimble learning
- Drives Results
- Collaborates
Responsibilities
- Receives inbound calls from customers related to services provided.
- Clarifies the needs of the customer, answers customer inquiries, and assists in the resolution of concerns.
- Demonstrates customer focus and strives for one-call resolution.
- Tracks and documents customer contacts
- Remains accessible to achieve appropriate adherence levels. Maintains a high level of application, process, and water utility knowledge.
- Maintains a courteous and knowledgeable appearance to the customer. Handles difficult calls and avoids escalation whenever possible.
- Continuously improves call handling skills, systems knowledge, and communications skills to enhance customer service levels.
- Identifies and relays to team leader areas for improvement within the customer inquiry and concern resolution processes.
- Provides exceptional service to the customer that meets or exceeds all contractual service level agreements.
- Issues and maintains service orders.
- Supports and sustains a positive environment.
- Remains receptive to performance feedback and continuously seeks to improve skills.
- Maintains adherence to all policies, procedures, programs, standards of performance.
Qualifications
- Personal computing experience, including Microsoft Office applications. Bilingual preferred.
- Strong customer service skills, communication, and problem resolution, ability to present information or respond to inquiries from groups of managers, associates, and customers.
- Proficient typing skills.
- Ability to work independently.
- High school diploma or state-recognized Educational Equivalency Certificate
Apply Now
Company address: San Francisco, CA USA
View all Jobs at -Spade Recruiting-
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Galaxy S21 5G GALAXY S21 5G VS GALAXY S21+ 5G VS GALAXY S21 ULTRA 5G SPECS
Galaxy S21 Galaxy S21 Plus Galaxy S21 Ultra Display size, resolution 6.2-inch Flat FHD+ Dynamic AMOLED 2X Infinity-O Display (2,400×1,080 pixels), 6.7-inch Flat FHD+ Dynamic AMOLED 2X (2,400×1,080 pixels) 6.8-inch Edge WQHD+ Dynamic AMOLED 2X (3,200×1,440 pixels), Pixel density 421 ppi 394 ppi 515 ppi Dimensions (Inches) 2.80×5.97×0.31 in 2.97×6.35×0.30 in 2.97×6.50×0.35 in Dimensions (Millimeters) 71.2×151.7×7.9 mm 75.6×161.5×7.8 mm 75.6×165.1×8.9 mm Weight (Ounces, Grams) 6.03 oz; 171g 7.12 oz; 202g 8.07 oz; 229 g Mobile software Android 11 Android 11 Android 11 Camera 64-megapixel (telephoto), 12-megapixel (wide-angle), 12-megapixel (ultra-wide) 64-megapixel (telephoto), 12-megapixel (wide-angle), 12-megapixel (ultra-wide) 108-megapixel (wide-angle), 12-megapixel (ultra-wide), 10-megapixel (telephoto), 10-megapixel (telephoto) Front-facing camera 10-megapixel 10-megapixel 40-megapixel Video capture 8K 8K 8K Processor Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz) Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz) Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz) Storage 128GB/256GB 128GB/256GB 128GB/256GB, 512GB RAM 8GB 8GB 12GB, 16GB Expandable storage No No No Battery 4,000 mAh 4,800 mAh 5,000 mAh Fingerprint sensor In-screen In-screen In-screen Headphone jack No No No Special features IP68 rating, 5G-enabled, 30X Space Zoom, 10W wireless charging, IP68 rating, 5G-enabled, 30X Space Zoom, 10W wireless charging, IP68 rating, 5G-enabled, 100X Space Zoom, 10W wireless charging, 10x optical zoom; S Pen support Customer Service Representative Work From Home, Customer Service Representative Work From Home, Customer Service Representative Work From Home, Customer Service Representative Work From Home, Customer Service Representative Work From Home
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