Amplia Careers October 2021

Amplia Careers October 2021

Amplia Careers October 2021

Administrative Assistant- Managed Services

JOB SUMMARY

The Administrative Assistant- Managed Services is the key point of contact for the Maintenance and Support for ALL Managed Services between Customers of Enterprise Operations and service providers/contractors. The individual manages SLAs between Contractors and our customers, using the Run My Process Application and other third-party ticketing applications used by our local and foreign consultants and give data related technical support to contractors in the field via Red Knee. Provide daily reporting on Managed Services customers of Enterprise Operations. The incumbent will be responsible for contacting customers, generating reports, preparing relevant documents, following up on maintenance requests within the specified SLA. This position is responsible for reviewing new requests for service on Run My Process, then assigns to the Commercial Technician and records breaches in SLAs at different stages of the process. It is expected that they also fulfil daily Administrative duties as it relates to the department.

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MAIN RESPONSIBILITIES

• SLA Management between contractor and customer, as per contractual agreement.
• Tracks and records maintenance and repair status for all Trinidad and Tobago Police Service

Managed Service repairs and maintenance (Mobile CCTV, Vehicle Scanners, ICaaS, Body Cameras).

• Co-ordinate maintenance and repair for non-Ministry of National Security Managed Services.
• Report and co-ordinate maintenance activities for the Ministry of National Security, communicating with local and foreign consultants.
• Prepares and submits daily reports on Managed Services and Ministry of National Security camera status
• Maintains department attendance tracker recording daily time and attendance to facilitate generation of monthly time and attendance reports
• Create/provide updates on service tickets created an assigned to foreign consultants, affecting services for the Ministry of National Security and Trinidad and Tobago Police Service.
• Review and assign all request for New business, using Company Run My Process ticketing application.
• Report, document all breaches of SLA.

• Submit reports as requested, of maintenance schedules and activities for all Managed Service Customers.

• Assist technicians in the field with data related issues affecting customer service, utilizing appropriate AMPLIA applications.

• Analyze Camera status reports, producing Availability Reports for all Managed Services.
• Follow up on reported internal requests for repairs that affect service of Ministry of National

Security CCTV Camera Network.

o Provide reports on downtime and repair response time guided by SLA upon request.

• Assist with daily administrative tasks for Managed Services

o Creating and editing of Presentations/ Documents for high level meetings.

o Creating and following up on Waiver of Tender & other Procurement Documents.

o Preparation of Petty Cash vouchers.

• Participates in any other special projects or assignments based on operational needs as required
• Performs any other duties and responsibilities as assigned.

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REQUIREMENTS

• Minimum of five (5) CXC/GCE Levels inclusive of Mathematics and English
• Certificate in Computer Literacy inclusive of Microsoft Office Suite
• Office Administration
• Project Management
• Supervisory Management
• Good written and oral communication skills
• Ability to read, analyze, interpret and use complex documents and forms
• Ability to respond effectively to inquiries or complaints from customers
• Ability to communicate professionally and effectively with employees and customers
• Excellent interpersonal skills
• Ability to interpret instructions

INTERESTED CANDIDATES PLEASE FORWARD YOUR CV TO:

AMPLIA Human Resources at:  vacancy@amplia.co.tt no later than October 26 2021

Amplia Careers October 2021

Human Resources Associate

JOB SUMMARY

The Human Resources (HR) Associate reports to the Manager, Human Resources and Administration (HRAM) and will work closely with the Human Resources Officer (HRO). The incumbent will be responsible for the delivery of a broad spectrum of transactional HR services in one or more functional areas of human resources, including recruitment and selection, training and development, performance management, employee engagement, industrial relations, succession planning, payroll, and benefits administration, HRIS administration, health and safety and general administration.

▪    Provides  support  with  recruitment  and  selection  activities  including  vacancy advertising, screening applications, scheduling interviews, completing reference checks, scheduling pre-employment medicals, on-boarding etc.

▪    Performs  general  HR  administrative  duties  inclusive  of  job  letters  and  other correspondences requested including memos, notices, offer letters, confirmation letters etc.

▪    Supports the HRO with collating, documenting, and processing the payroll including headcount reconciliation, payroll variance analysis and the tracking of all payroll- impacting manpower changes on a monthly basis

▪    Collaborates with the HRO in reviewing and ensuring the accuracy of approved commissions, allowances, and overtime claims

▪    Assists with updating the Human Resources Information System (HRIS) – Microsoft AX and generating reports including creating and maintaining all employee e- records and maintaining   efficient, accurate and up-to-date records management system.

▪    Maintains the leave management system and accurately processes leave forms in a timely manner

▪   Assists in the coordination of all employee benefits including the Group Health, Life Plan and Pensions.

▪    Processes NIS, Workmen’s Compensation and other statutory claims/ submissions and maintains an effective liaison with internal and external parties

▪    Assists with the organization, coordination and delivery of employee engagement, performance management, training and development and succession planning activities

▪  Assist with HR policy and procedures development and documentation as required

▪   Assists with employee relations matters as required

▪    Prepares monthly and ad hoc reports for assigned HR areas in accordance with departmental KPIs

▪    Prepares and fulfills grocery, stationery and other orders for the business operations as required ensuring effective inventory monitoring and management

▪   Provide administrative HSE support as required based on operational needs and requirements

▪    Ensures adherence to applicable HSE legislation and policies as far as reasonably practicable ensuring all HSE assigned Key Performance Indicators (KPIs) are fulfilled on a continuous basis

▪   Delivers efficiently on all special projects / assignments as required

▪   Performs any other duties and responsibilities as assigned

MINIMUM REQUIREMENTS

• Bachelor’s or Associate degree in Business Administration, Human Resources, or related field
• At least one (1) year of  proven HR Generalist/ Administration experience

• Certificate in Industrial Relations Management or Labour Laws will be an asset

• Certification in Occupational, Health and Safety will be an asset

• Excellent  verbal,    written    and    interpersonal    communication    with    developed presentation skills
• Proven experience in a role requiring a high degree of organizational skill and a strong sense of urgency. Able to prioritize and perform multiple tasks simultaneously and independently.
• Works effectively with diverse populations to provide prompt response and follow- through regarding questions, concerns, and issues in an accurate and confidential manner
• Must have experience with HRIS and producing ad-hoc reports.

• Outstanding time management and ability to multi-task and prioritize in a fast-paced, deadline-driven environment
• Must have intermediate proficiency in Microsoft Office programs such as Excel, Word, PowerPoint, and Outlook
• Works with minimum supervision

INTERESTED CANDIDATES PLEASE FORWARD YOUR  CV TO:

AMPLIA Human Resources at:  vacancy@amplia.co.tt  no later than October 25, 2021

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Amplia Careers October 2021

Technical Security Install and Repair Support

JOB SUMMARY

The Technical Security Install and Repair Support is responsible for providing technical security install and repair support to the Security Alarm Monitoring team inclusive of field technicians and customers via training, trouble shooting, quality assurance, analysis and performance gap improvements.

MAIN RESPONSIBILITIES

• Provide remote technical support to technicians in the field by troubleshooting via the security systems.
• Maintains work area in accordance with approved company procedures
• Provide general support to all internal departments whenever necessary.
• Maintains records of work completed and prepares reports on activities performed by the unit.
• Adheres to company’s housekeeping and safety practices and procedures.
• Performs any other related duties as required

REQUIREMENTS

• Minimum of five (5) CXC/GCE Level passes inclusive of Mathematics and English
• Certificate in Computer Literacy inclusive of Microsoft Office Suite
• Minimum of five (5) years related work experience in a customer service environment
• Working knowledge of alarm systems installation and troubleshooting
• Customer Relations – Committed to providing quality customer service and building strong customer relationships
• Negotiation skills – Ability to negotiate skillfully and with tact when dealing with stakeholders.
• Security alarm equipment and protocols – troubleshooting and technical installation issues. Knowledge of hardware and software issues
• Self-Management – The ability to manage and continually improving own and performance. An image consistent with the company’s Vision, Mission, and Core values to all employees.

• Innovation – Displays original thinking and creativity; Meet challenges with resourcefulness; Generate suggestions for improving work; Develop innovative approaches and ideas; Present ideas and information in a manner that gets others’ attention.
• Problem Solving – Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well within group problem solving situations.
• Adaptability – Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

INTERESTED CANDIDATES PLEASE FORWARD YOUR CV TO:

AMPLIA Human Resources at:  vacancy@amplia.co.tt no later than October 22 2021

Amplia Careers October 2021

The Human Resources Department
AMPLIA Communications Limited
LP 81A El Socorro Extension Road South
El Socorro, San Juan

Or E-mail:  vacancy@amplia.co.tt 

Only suitable applications will be acknowledged

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	Galaxy S21	Galaxy S21 Plus	Galaxy S21 Ultra
Display size, resolution	6.2-inch Flat FHD+ Dynamic AMOLED 2X Infinity-O Display (2,400×1,080 pixels),	6.7-inch Flat FHD+ Dynamic AMOLED 2X (2,400×1,080 pixels)	6.8-inch Edge WQHD+ Dynamic AMOLED 2X (3,200×1,440 pixels),
Pixel density	421 ppi	394 ppi	515 ppi
Dimensions (Inches)	2.80×5.97×0.31 in	2.97×6.35×0.30 in	2.97×6.50×0.35 in
Dimensions (Millimeters)	71.2×151.7×7.9 mm	75.6×161.5×7.8 mm	75.6×165.1×8.9 mm
Weight (Ounces, Grams)	6.03 oz; 171g	7.12 oz; 202g	8.07 oz; 229 g
Mobile software	Android 11	Android 11	Android 11
Camera	64-megapixel (telephoto), 12-megapixel (wide-angle), 12-megapixel (ultra-wide)	64-megapixel (telephoto), 12-megapixel (wide-angle), 12-megapixel (ultra-wide)	108-megapixel (wide-angle), 12-megapixel (ultra-wide), 10-megapixel (telephoto), 10-megapixel (telephoto)
Front-facing camera	10-megapixel	10-megapixel	40-megapixel
Video capture	8K	8K	8K
Processor	Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz)	Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz)	Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz)
Storage	128GB/256GB	128GB/256GB	128GB/256GB, 512GB
RAM	8GB	8GB	12GB, 16GB
Expandable storage	No	No	No
Battery	4,000 mAh	4,800 mAh	5,000 mAh
Fingerprint sensor	In-screen	In-screen	In-screen
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