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JMMB CSR Career Opportunity April 2021
JMMB CSR Career Opportunity April 2021
Collections Customer Service Representative (CSR)
JMMB Trinidad and Tobago
Apply Now
The Collections CSR is responsible for performing collection efforts and adjustments to past due accounts through telephone calls or personal visits.
Job Purpose & Summary:
The Collections CSR is responsible for performing collection efforts and adjustments to past due accounts through telephone calls or personal visits. The Collections CSR must maintain good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses
Duties and Responsibilities:
- While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
- Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
- Maintains up-to-date customer contact information in the collections systems.
- May be required to support other queues to facilitate teamwork in the department.
- Escalates and assists other team members with calls as needed.
- Ensure that the bank’s core values are maintained in all external and internal dealings
- Perform other related duties as assigned.
Education, Training & Work Experience Required:
- Five (5) C.X.C or GCE ‘O’ Levels inclusive of Mathematics and English Language
- A minimum of one (1) years’ experience in a Customer Service
- Any prior experience in collections would be an asset
- Any knowledge of retail and commercial banking products and services will also be an asset
Skills:
- Good interpersonal and verbal communication skills
- Good customer service skills
- Ability to work independently and maintain accuracy.
- Dependability and Professional
- Ability to plan, organize, prioritize and multitask.
- Results oriented
- Ability to work in a team environment.
- Proficient in use of Microsoft Excel and Word
Behavioural Competencies:
- Promotes the JMMB’s philosophy of the Vision of Love and its unique culture.
- Promotes the Project Management culture for the transformation and continuous improvement of the JMMB and its associated companies.
- Solution oriented expert
- Actively live our core values as enshrined in the Vision of Love
- Extraordinary leader working in the best interest of all
- JMMB’s defined Leadership competencies
JMMB CSR Career Opportunity April 2021
Apply Now
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