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Digicel Vacancies January 2022
Digicel Vacancies January 2022
BSS Voice Engineer
Location: Chaguanas, TT
Company: Digicel
Apply Now
About Digicel
As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.
Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.
Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.
With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.
Visit http://www.digicelgroup.com for more.
Job Title: BSS Voice Engineer
Location: Trinidad
Summary/Objective:
The BSS Voice Engineer is responsible for providing effective and efficient technical support for all Core nodes, implementing and relating testing of new software and hardware, and conducting fit-for-purpose analysis of trends to plan and implement expansion(s) within the Digicel network.
Main Duties & Responsibilities:
- Customer Focus: Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner. Takes ownership of all customer issues till resolved. Positive attitude and dedication to improve the customer’s experience.
- Network Design: Responsible for the Planning, Implementation and expansion of the NSS/BSS/RAN layer of Mobile network to ensure support growth of subscriber base and offered services. This also includes the domestic interconnects and international networks.
- Operation and Maintenance: Ensure all Switching Core Node Routines are conducted with immediate follow up on all exceptions. This should include documentation of procedures and recording systems to reflect the same.
- Node Configuration: Oversee the design, installation, configuration and troubleshooting of network elements such as MSC, BSC, HLR, MGW, RNC, HSS and ITPs.
- Quality of Service: Perform routine IREG QoS testing to ensure that our roaming partners can access our network and modify network routing based on Roaming Partners IR21 changes. Perform international call testing to ensure call quality is within the MOS standards.
- System Records: Ensures that high level/low level design documents, service catalogues and network diagrams are created and updated for the Core Switching Network. Develops configuration management system, training manuals and troubleshooting processes for all node configurations.
- Network Troubleshooting: Ensure all fault related queries and/or internal service tickets meet the define SLAs. Ensure all customer issues are resolved in a timely manner with detailed analysis to determine root cause and follow up activities. Provide Technical support for other Markets as required.
- Network Analysis and KPIs: Preparation and analysis of KPI reports reflecting the state of the network to the business and other stakeholders. Review the network design based on these to suggest optimization methods. Perform monthly capacity planning updates to review all inter site capacities and international capacity for current and predicted subscriber base.
- Network Processes: Continuously enforces documented processes and be able to make recommendations to optimize or create new processes where needed.
- System Monitoring: Development of Core Switching dashboards which clearly define service performance trends and functional performance of the Switching network. Monitor this dashboard as part of operational routines for detection of issues and capacity planning.
- SLAs: Work with and support Technology Operations to ensure all SLA targets are met or exceeded.
- Change Control: Ensure that the Change Control process is followed and that all changes are adequately planned with sufficient review to achieve 100% change success.
- The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
Qualifications:
- BSc. Degree in Electrical/Communications Engineering or Computer engineering/software engineering.
- A minimum of 1-3 years of experience in a similar environment.
- Experience in and with the mobile telecommunications sector would be considered a valuable asset.
- Knowledge of SS7 Signaling and GSM networks; IP standards and networking systems; Business Objects and Tableau.
- An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.
Functional Skills:
- Attentive to detail
- Self-motivated and result-oriented approach to work
- Strong organizational skills
- Ability to multi-task and deliver against competing priorities
- Ability to build strong relationships and work as part of inter-disciplinary teams
- Ability to strive in a fast-paced and demanding service environment
- Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
- Confidentiality and trustworthiness.
- Initiative and resourcefulness in the conduct of duties.
- Strong communication (oral and written) and interpersonal skills.
- Ability to relate to a diverse working environment.
- Interactive
- Willingness to improve
DISCLAIMER:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.
Apply Now
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Digicel Vacancies January 2022
Digital Product Manager
Location: Port of Spain, TT
Company: Digicel
Apply Now
About Digicel
As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.
Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.
Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.
With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.
Visit http://www.digicelgroup.com for more.
Job Title: Digital Product Manager
Summary/Objective:
The Digital Product Manager has responsibility for monitoring the performance of the digital products under their purview, developing product plans and inputs into the product roadmaps, as well as measuring and monitoring customer feedback, factoring these into product development roadmaps. The Digital Product Manager is responsible for identifying product opportunities to improve penetration and usage of the products under their purview.
Main Duties and Responsibilities:
- Working with cross functional teams across the wider business to develop and implement strategies to drive product adoption and usage
- Work closely with Mobile team to ensure strategy alignment
- Develop and implement strategies to improve market penetration and revenue KPIs of the digital products under their purview
- Developing the local digital product strategy on a monthly and as needed basis
- Conduct user research and usability studies, collaborating with the local and group development teams to implement key user requirements
- Conduct analysis to identify new opportunities for existing or new features and functionalities
- Work with Group Digital team to develop relevant product roadmap on an annual and quarterly basis
- Work with local and Group product development and technical teams to implement fixes and product roadmap
- Manage in app content layout and descriptors
- Work in conjunction with the other Digital Product Managers to ensure alignment on KPIs and strategy and develop cross-selling opportunities
- Develop use cases and scenarios for product segmentation to feed into business unit teams and strategy development
- Work closely with Customer Care and Customer Experience teams for customer self-care and issue resolution for any digital product related issues as well as NPS
- Manage product back log and issue resolutions with Group Digital
- Monitor and evaluate product performance and develop product plans to treat with gaps or issues
- Any other duties as required
Qualifications:
- B.Sc. in Business, Computer Science, Information Systems or a related discipline
- Knowledge of digital analytics tools such as Firebase and Google Analytics
- Writing SQL queries will be an asset
- Experience with back-end and front-end programming languages such as Java, HTML will be an asset
- Experience with digital customer engagement platforms such as Swrve
- Strong technical product development background
- Very good knowledge of Microsoft Excel and PowerPoint
Functional Skills:
- Strong technical, analytical and prioritization skills
- Have Usability and customer focused design experience
- Strong presentation and communication skills
- Ability to work in a fast paced environment with both in person and virtual teams
- Passion for customer oriented digital product development
DISCLAIMER:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.
Apply Now
More vacancies at Digicel
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The Quality Assurance/Business Analyst provides strategic business analysis services to the Group IT Operations and its business partners.
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Galaxy S21 Galaxy S21 Plus Galaxy S21 Ultra Display size, resolution 6.2-inch Flat FHD+ Dynamic AMOLED 2X Infinity-O Display (2,400×1,080 pixels), 6.7-inch Flat FHD+ Dynamic AMOLED 2X (2,400×1,080 pixels) 6.8-inch Edge WQHD+ Dynamic AMOLED 2X (3,200×1,440 pixels), Pixel density 421 ppi 394 ppi 515 ppi Dimensions (Inches) 2.80×5.97×0.31 in 2.97×6.35×0.30 in 2.97×6.50×0.35 in Dimensions (Millimeters) 71.2×151.7×7.9 mm 75.6×161.5×7.8 mm 75.6×165.1×8.9 mm Weight (Ounces, Grams) 6.03 oz; 171g 7.12 oz; 202g 8.07 oz; 229 g Mobile software Android 11 Android 11 Android 11 Camera 64-megapixel (telephoto), 12-megapixel (wide-angle), 12-megapixel (ultra-wide) 64-megapixel (telephoto), 12-megapixel (wide-angle), 12-megapixel (ultra-wide) 108-megapixel (wide-angle), 12-megapixel (ultra-wide), 10-megapixel (telephoto), 10-megapixel (telephoto) Front-facing camera 10-megapixel 10-megapixel 40-megapixel Video capture 8K 8K 8K Processor Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz) Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz) Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz) Storage 128GB/256GB 128GB/256GB 128GB/256GB, 512GB RAM 8GB 8GB 12GB, 16GB Expandable storage No No No Battery 4,000 mAh 4,800 mAh 5,000 mAh Fingerprint sensor In-screen In-screen In-screen Headphone jack No No No Special features IP68 rating, 5G-enabled, 30X Space Zoom, 10W wireless charging, IP68 rating, 5G-enabled, 30X Space Zoom, 10W wireless charging, IP68 rating, 5G-enabled, 100X Space Zoom, 10W wireless charging, 10x optical zoom; S Pen support
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