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Digicel Direct Sales Agent
11c Maraval Road, Port Of Spain, Trinidad And Tobago
Job Description
As The Direct Sales Agent, You Will Be Responsible For Promoting/Selling Digicel’s FTTH Products And Services To Residential Customers, Including Up-Selling And Cross Selling To Existing Customers.
Company Description:
About Digicel
As A Digital Operator, Digicel Is In The Business Of Delivering Powerful Digital Experiences 1440 Minutes Of Each Day To Customers – That’s Every Minute, All Day, Every Day.
Through Its World-Class LTE And Fibre Networks, Together With Its Suite Of 8 Apps Spanning Sports (SportsMax), Music (D’Music), News (Loop), Local Radio And Podcasts (GoLoud), TV Streaming (PlayGo), Enhanced Messaging And Marketplaces (BiP), Cloud Storage (Billo) And Self-Care (MyDigicel App), Digicel Is The Only Operator In Its Markets That Can Deliver That.
Serving Consumer And Business Customers In 32 Markets In The Caribbean, Central America And Pacific, Its Investments Of Over US$7 Billion And A Commitment To Its Communities Through Its Digicel Foundations In Haiti, Jamaica, Papua New Guinea And Trinidad & Tobago Have Contributed To Positive Outcomes For Over 3 Million People To Date.
With Its Better Together Brand, Digicel Is Making A Promise Of Simply More To Customers And Communities And Its 7,000 Employees Worldwide Work Together To Make That A Powerful Reality Day In, Day Out.
As The Direct Sales Agent, You Will Be Responsible For Promoting/Selling Digicel’s FTTH Products And Services To Residential Customers, Including Up-Selling And Cross Selling To Existing Customers.
Note, This Position Will Require Individuals To Work On Weekends And Also Work Flexible Hours.
Main Duties And Responsibilities:
Promote and sell all products and services to residential and retail customers
Create and maintain sales opportunities funnel
Achieve sales objectives while providing the highest level of customer service & satisfaction.
Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate business
Prepare and submit sales reports as required
Conduct telephone conversations and in-person visits and presentations to existing and prospective customers.
Accurately record/receipt customer orders and application forms
Research sources for developing prospective customers and for information to determine their potential.
Expedite the resolution of customer problems and complaints.
Coordinate sales efforts with marketing, sales management, accounting, logistics and technical service groups
Manage sales process with all stake holders to ensure efficient product and service commissioning
Create and manage a customer value plan for existing customers highlighting profile, share and value opportunities
Identify advantages and compare organization’s products/services
Plan and organize personal sales strategies to achieve assigned goals and targets
Supply management with oral and written reports on customer needs, problems, interests
Understand the FTTH products/services being sold and how it may be differ from similar products or services sold by competitors.
Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with immediate management team, marketing and technical service group.
Participate in trade shows and conventions when required
Execute administrative duties required to achieve sales targets
Qualifications:
Five (5) CXC O’ Level subjects including English and Mathematics
1 to 2 years’ sales experience
Experience in the telecommunications sector would be considered a valuable asset.
An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.
Functional Skills:
Attentive to detail
Self-motivated and result-oriented approach to work
Strong organizational and administrative skills
Ability to multi-task and deliver against competing priorities
Ability to build strong relationships and work as part of inter-disciplinary teams
Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
Ability to strive in a fast-paced and demanding service environment
Initiative and resourcefulness in the conduct of duties
Strong Communication skills
Confidentiality and trustworthiness
Computer Literate in a Microsoft Suite (Word, Excel, Power Point, Outlook, etc.)
Sweet TnT Magazine Trinidad and Tobago Culture
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