Sweet TnT Magazine Trinidad and Tobago Culture
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Customer Service Representative Ramco Industries Limited
Customer Service Representative Ramco Industries Limited
Customer Service Representative
Ramco Industries Limited
Apply Now
Description
The Customer Service Representative is responsible for establishing and maintaining working relationships with all of the company’s current and potential customers.
Specific Duties
- Manage large amounts of inbound and outbound calls in a timely manner
- Utilizes customer engagement script to obtain all relevant information to maintain database:
-Name
-Address
-Contact Number
-Service Required
- Responding efficiently and accurately to callers, explaining possible solutions and ensuring clients feel supported an valued
- Develop and maintain customer and consumer relationships
- Input and maintain customer information on database
- Schedule free safety checks for 20lb customers within the established time frame
- Responsible for calling both the Company’s one hundred pound (100) and twenty (20) pound cylinder customers that are due for supply.
- Collaborating with North and South Sales Managers, Sales Team Leaders and Salesmen for all 20lb and 100lb orders.
- Works closely with the Team Leaders and follows up on all customer orders to ensure scheduled delivery is made within forty-eight hours of receipt of order
- Receives all one hundred and twenty pound customer complaints and works in conjunction with Management for the resolution of same within forty eight hours of receipt of same.
- Resolves problems by clarifying Management issues and escalate all unresolved issues to Management.
- Recognizes opportunities to up-sell additional products and services that may better suit the customer and consumer needs.
Vacancy – Customer Service Representative Ramco
Apply Now
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Quick Details
- Condition: New
- Certification: ce, RoHS
- RAM: 6G
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- Cellular: GSM/WCDMA/LTE
- Screen: 6.3
- Camera: > 7MP
- Operation System: ANDROID
- Display Color: Color
- Brand Name: Doogee
- Feature: 3G, wifi, GPS Navigation, MP3 Playback, Touch Screen, bluetooth, Dual SIM Card, 4g, Waterproof
- Model Number: S88 Pro
- Place of Origin: Guangdong, China
- Screen Resolution: 1080*2340
- RAM/ROM: 6GB+128GB
- Battery: 10000mAh
- Rear Camera: Sony Imx230 21MP+8MP+8MP
- Front Camera: 16MP(Samsung)
- Dimension: 171.6*85.5*18.7mm
- Weight: 372g
- Others: LED Multi-Function Light/5W Reverse Wireless Charge
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