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February 2, 2021 at 11:57 pm #963983gerald2021Participant
TSTT Vacancy February 2021
TSTT Vacancy February 2021
AMPLIA CAREER OPPORTUNITY – VOICE ENGINEER
TSTT
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Description
The Voice Engineer will be responsible for playing a leading role in the design, deployment, operation and maintenance of AMPLIA’s voice infrastructure and will serve in the Company’s Engineering department.
JOB SUMMARY
The Voice Engineer will be responsible for playing a leading role in the design, deployment, operation and maintenance of AMPLIA’s voice infrastructure and will serve in the Company’s Engineering department. The role also requires support of customers; negotiation and collaboration with carriers and providing technical guidance and advice to internal units responsible for marketing, monitoring and product development.
JOB DUTIES AND RESPONSIBILITIES
- Responsible for the design, deployment, operation and maintenance of AMPLIA’s telephony network and infrastructure inclusive of switching and signaling components and telephony-based applications and servers.
- Takes lead on project management in relation to any upgrades or implementations related to AMPLIA’s Telephony infrastructure.
- Implements service deployment for internal and external customers on telephony infrastructure via configuration or installation of services for Hosted PBX, Voice Trunks, Voicemail, Contact Center platforms.
- Leads all aspects of the implementation of Fixed Number Portability.
- Takes lead on ensuring continuous availability of telephony services by ensuring monitoring, reporting, support and maintenance processes are optimized.
- Evaluates, designs and implements any migration, redundancy, disaster recovery, business continuity and long-term growth options.
- Takes lead on ensuring accurate and updated documentation of all telephony infrastructure resources and equipment.
- Takes lead on ensuring proper change management procedures are followed.
- Develops and maintains capacity planning measures to ensure network and trunk resources afford the highest quality of existing and forecasted services.
- Works with enterprise customers, international and local carriers to resolve issues beyond our internal control.
- Works with internal support teams to identify recurrent telephony related issues, identify and develop troubleshooting guidelines with corresponding resolution paths.
- Be the escalation point for voice related residential, enterprise, local carrier and international carrier issues.
- Takes lead on ensuring voice performance metrics and properly monitored and reported.
- Takes lead on ensuring billing systems for voice services are fully operational and also providing any billing reconciliation reports required.
- Researches, gathers and compiles relevant technical information, including key cost elements, to enhance, modify and maintain core domestic and international network, data systems and telecommunications systems.
- Assists in the development of strategic network plans by studying company requirements and growth plans, and by designing and engineering network systems and feature functionality.
- Maintains customer service by studying customer satisfaction surveys, solving problems and developing technical system improvements.
- Assists in technical components of all regulatory submissions, for both the existing network and planned network enhancements.
- Assists in preparation for disasters by identifying potential problems, developing response plans and managing crises.
- Actively participates in all technical and engineering meetings, providing insightful and strategic contributions to all network planning troubleshooting or other technical/engineering issues.
- Protects the organization’s value by keeping information confidential, securing network facilities and operations.
- Assists in other elements of the engineering and networking department.
- Performs any other duties and responsibilities as assigned.
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KNOWLEDGE SKILLS AND ABILITIES REQUIRED
- Bachelor of Science in Engineering/Computer Science/Information Technology or equivalent required, unless adequate experience is demonstrated
- Five (5) years plus Voice/Telephony engineering experience in the Telecommunications industry with extensive knowledge of PSTN and protocols – SS7, SIP, ISDN, CAS, VOIP, PRI
- Soft switches and SBCs
- Cisco CCVP, Avaya Certification or equivalent certification with experience administering Carrier Class or enterprise PBXs – Avaya, Cisco
- Working knowledge of Microsoft Project, Visio, Excel
- Commitment to work on a 24-hour on-call basis
- Experience working with Media Gateway Controllers, Trunking Gateway, SIP, SS7, VOIP and traditional call flows and signaling protocols which include: MGCP, SCCP, H.323/SIP/H.248, RTP, Voice TDM including ISDN, T1/T3, DTMF, FXS/FXO.
- Experience with embedded operating systems, Linux, Solaris, and Windows operating systems, relational databases, and routing protocols
- Strong hands-on knowledge of SIP, RTP and TCP/IP protocols
- Strong understanding of VoIP QoS issues and mitigation strategies
- Ability to perform SIP debugging with Wireshark and other tools. Capture and analyze SIP and RTP traces to isolate and resolve issues
- Experience with Session Border Controllers (SBC), Soft switches and SIP servers
- Must be able to multi-task and work efficiently in time sensitive, high pressure situations
- Strong Service Orientation
- High level of professionalism and integrity
- Confidentiality
- Strong interpersonal and social skills
- Team Player
- Takes the initiative
- Committed to excellence
- Strong decision maker
- Thorough
- Collaborative
- Alert and Energetic
Deadline Date for Applications: Thursday 11th February 2021
Apply Now
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