Cable & Wireless Communications Vacancy

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      afegax
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      Cable & Wireless Communications Vacancy

      Cable & Wireless Communications Vacancy, Cable & Wireless Communications Vacancy

      Cable & Wireless Communications Vacancy

      Customer Loyalty Specialist

      Cable & Wireless Communications  Port-of-Spain, Trinidad and Tobago 
      CXC, CSEC, SEA, Study Zone Institute Ltd.

      Apply Now

      About the job

      Purpose of the Role

      As a Customer Loyalty Specialist; the candidate must engage with customers requesting cancelation of service and therefore need to listen to the customer’s concerns, build a rapport with the customer and take ownership of resolving the customer’s issue/s to the end while utilizing the available Retention toolkit to persuade them to keep their services with Flow; while providing the highest quality of customer service

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      Main Responsibilities

      • Answer calls from customers requesting cancellation of service within the set service level.
      • Take ownership of building a relationship with the customer and be the key point of contact until all pending issues are resolved.
      • Utilize available toolkit to persuade customers to retain existing services.
      •  Close the loop on customer issues by driving the resolution process end to end, while keeping the customer informed of progress until issue is resolved.
      • ·Achieve KPI’s such as Save rate, Survival rate, cost to save, TNPS among the other operational metrics
      • Adhere to all processes and protocols in the dispensation of daily duties.

      Job Details

      Seniority Level

      Entry level

      Industry

      • Telecommunications

      Employment Type

      Full-time

      Job Functions

      • Customer Service
      • Sales

      Apply Now

       



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      Pixel density 421 ppi 394 ppi 515 ppi
      Dimensions (Inches) 2.80×5.97×0.31 in 2.97×6.35×0.30 in 2.97×6.50×0.35 in
      Dimensions (Millimeters) 71.2×151.7×7.9 mm 75.6×161.5×7.8 mm 75.6×165.1×8.9 mm
      Weight (Ounces, Grams) 6.03 oz; 171g 7.12 oz; 202g 8.07 oz; 229 g
      Mobile software Android 11 Android 11 Android 11
      Camera 64-megapixel (telephoto), 12-megapixel (wide-angle), 12-megapixel (ultra-wide) 64-megapixel (telephoto), 12-megapixel (wide-angle), 12-megapixel (ultra-wide) 108-megapixel (wide-angle), 12-megapixel (ultra-wide), 10-megapixel (telephoto), 10-megapixel (telephoto)
      Front-facing camera 10-megapixel 10-megapixel 40-megapixel
      Video capture 8K 8K 8K
      Processor Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz) Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz) Snapdragon 888 or 64-bit Octa-Core Processor 2.8GHz (Max 2.4GHz +1.8GHz)
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      Headphone jack No No No
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      Cable & Wireless Communications Vacancy, Cable & Wireless Communications Vacancy

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