Amplia Vacancies January 2022

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January 7, 2022 at 11:59 pm #991640

katherintulaba

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Amplia Vacancies January 2022

Customer Service Professional

Amplia Communications Limited

Apply Now

Responsible for delivering superior customer service in a prompt, respectful and courteous manner, to ensure all customers’ requests or concerns raised through our multichannel Contact Centre are resolved with the highest level of quality.

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MAIN RESPONSIBILITIES
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Responsible for accurately completing application form in our CRM tool and other platforms using the necessary procedures and policies
• Upsell and cross-sell products and services to customers when appropriate
• Maintain procedures and processes for first level problem determination
• Follow up in a timely manner to ensure customer satisfaction
• Provide quick and effective communication of customer issues to superiors
• Make outbound customer calls to promote and sell AMPLIA Communications’ products
• Answer inbound calls to the Customer Operations department
• Attend company events providing physical support with the demonstrating of company products as required

REQUIREMENTS
• Five (5) CSEC passes including Mathematics and English A
• Associate Degree in Computer Science, Information Technology, Information Systems or equivalent job knowledge is an asset
• Contact Centre experience, inbound and outbound/telemarketing will be an asset
• Required to work on a 24hr rotational shift system that includes 4×10 overnight shifts, weekends and public holidays
• Must be in possession of a Police Certificate of Good Character
• Must be fully vaccinated and in possession of a vaccination card showing immunization for Sars-CoV2 (COVID-19)
• Exemplary attendance and punctuality
• Ability to handle difficult customer situations and drive positive customer experiences
• Ability to enforce company policies empathetically
• Excellent attention to detail and multi-tasking abilities
• Must possess strong computer skills and demonstrate proficiency and experience utilizing Microsoft Suite and CRM software
• Must possess superior customer service skills
• Excellent time management and organizational skills
• Adaptable to changing environments
• Positive team spirit, enthusiastic with a strong aptitude and a positive “can do” attitude
• Must possess effective verbal and written communication skills
• Excellent analytical and problem-solving skills
• Must be able to work quickly and efficiently in time sensitive, high pressure situations

Apply Now