Tourism Oriented Policing Programme (TOPS) for police, immigration, customs, and other front-line law enforcement officials was launched by Tourism Trinidad Limited (TTL) on July 8 and successfully concluded on July 12, 2022.
This was in response to the critical need to ensure that visitors’ first impressions are positive and memorable upon entering our shores.
The aim of this five-day programme was to provide security and other port of entry representatives with the requisite knowledge, skills, and attitudes to enhance the image of Destination Trinidad.
They would be providing a safe, secure, and enjoyable environment for our international guests while bringing an increased awareness of their collective and individual roles within the tourism industry and its development.
Moreover, the TOPS training initiative facilitates the empowerment of stakeholders – especially state agencies – through the provision of well-designed professional education programmes to ensure the optimal contribution of the tourism industry to national economic development.
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Policing Programme to elevate Trinidad’s tourism experience
The Trinidad and Tobago Police Academy, headed by Dr Simon Alexis, custom designed the TOPS programme which is aimed at elevating the Trinidad’s tourism experience.
The training included the following modules: Introduction to Tourism Oriented Policing, Customer Experience, Tourism Safety and Security, Crime Prevention Techniques, and the Law Enforcement Officer as an Ambassador.
Commenting on the workshop, the Chairman of Tourism Trinidad Limited, Cliff Hamilton, underscored the critical need for “all in the tourism industry to embrace new approaches to conducting business as we navigate our recovery through the Covid –19 pandemic. It is an imperative now for us to focus on memorable visitor and customer experience and increasing the value-added aspect of the tourism business. Individuals now face a vast array of travel options. The preferred option will always be one that delivers exceptional experiences at great prices”.
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Upcoming training in customer care, digital skills, communications
In her opening remarks at the workshop, Shaneil Sutherland, Destination Development Manager of Tourism Trinidad explained that “Government has identified the tourism industry as a key driver to generate economic activity and diversify the national economy. We, at Tourism Trinidad, are committed to providing advanced professional education and training to ensure a high-quality travel experience for our international guests and to maintain a sustainable and viable industry.”
Over the next few months, Tourism Trinidad will be rolling out new skills upgrade programmes as we have identified the need to retain within the industry key talent and develop leadership capability to rejuvenate businesses for recovery and growth. Some of the upcoming training include customer care, digital skills, communications, and strategic planning and management.
ABOUT TOURISM TRINIDAD LIMITED
Established in June 2017 and a state enterprise under the Ministry of Tourism, the mandate of Tourism Trinidad Limited is as follows:
- Development and marketing of Trinidad’s tourism offerings and the promotion of Destination Trinidad
- Attracting tourism investment into Trinidad
- Promoting education, awareness, and co-operation in advancing expansion through tourism
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