13 Judiciary Trinidad and Tobago Vacancies

• Interprets and applies HRM policies, procedures, rules, regulations, and related legislation in a
• Ministry/Departmen
• Provides advice and guidance regarding the application of HRM policies, procedures, rules and regulations.
• Performs duties related to the staffing function of the Ministry/Department such as reviewing staffing needs, and making recommendations for recruitment and selection, appointments, promotions, transfers, discipline and leave arrangements.
• Interprets and applies the terms of collective and other agreements and other related industrial relations policies and procedures in respect of all staff.
• Identifies training needs; prepares training plans, courses and materials; delivers training in relevant areas including new employee orientation; evaluates effectiveness of training and revises as necessary.
• Evaluates and analyses training proposals submitted by training providers, ensuring appropriateness and alignment to proposed training budget; and determines/recommends the most suitable employees to attend relevant sessions.
• Conducts research into HRM and client satisfaction issues; analyses and evaluates data and makes recommendations on the application of HRM policies and procedures and/or changes to be made.
• Participates in the Ministry/Department’s strategic planning and change management processes.
• Provides assistance in the performance management process in areas such as developing position descriptions and performance standards and ensuring timelines are met.
• Collects, compiles and analyses organisational and HRM data in order to provide a basis for human resource planning and the establishment and maintenance of a human resource database.
• Participates in the preparation of budgetary estimates of the HRM Division and assists in the preparation of the report on the staffing of the Ministry/Departmen
• Prepares comprehensive reports; drafts Cabinet/Ministerial Notes, internal notes, circulars, memoranda, statements of evidence and arguments in respect of grievances and disputes and other documents related to human resource matters.
• Prepares and maintains relevant HRM procedural manuals, desk manuals, workflow charts, data manuals and other organisational planning tools.
• Reviews representations from employees, associations/unions and other external individuals/agencies and provides advice regarding their resolution in accordance with existing human resource management policies, procedures, related legislation and collective and other agreements.
• Conducts or arranges for investigations into human resource related complaints and grievances and recommends resolutions.
• Makes arrangements for and/or participates in meetings, both internal or with external agencies; prepares and circulates agenda, takes minutes/notes, follows up on decisions taken.
• Performs related work as required.

• Knowledge of the principles, practices and techniques of H
• Knowledge of research methodologies, principles and techniques.
• Some knowledge of government policies, procedures, rules and regulations related to H
• Some knowledge of Public Service legislation, rules, regulations, policies and procedures.
• Some knowledge of national labour laws and regulations; collective agreements and policies in respect of daily rated employees.

• Proficiency in the use of Microsoft Office Su
• Skill in the use of personal computers.
• Ability to use e-Government technology platforms.
• Ability to use the internet for research purposes.
• Ability to analyse and evaluate data and trends in HRM and make recommendations.
• Ability to solve problems and make decisions within approved policy frameworks.
• Ability to communicate effectively both orally and in writin
• Ability to prepare comprehensive reports and policy briefs.
• Ability to observe and maintain confidentiality in the performance of duties.
• Ability to establish and maintain effective working relationships with associates, other public service employees, representatives of recognised trade unions/associations and the pub

• Minimum of two (2) years’ experience performing duties in one or more of the functional areas of human resource managemen
• Training as evidenced by the possession of a recognised University degree with core courses in Human Resource Management or post graduate training in HRM.

• Considerable knowledge of the principles, tools and techniques required for the management and control of ICT within an organisation.
• Considerable knowledge of project management tools and techniques.
• Some knowledge of relevant financial and procurement processes, rules and regulations.

• Ability to manage multi-disciplinary teams and technical and professional staff.
• Ability to think creatively and to implement leading-edge technology solutions.
• Ability to negotiate and manage complex technical contracts.
• Ability to communicate effectively, both orally and in writing.
• Ability to manage change in the public sector.
• Ability to promote team work and to manage conflict.
• Ability to establish and maintain effective working relationships with colleagues.
• Ability to interact positively with members of the public and external stakeholders.

• Minimum of five (5) years’ experience at a management level in the area of ICT, including at least two (2) years in the development, implementation and operation of business and application software systems.
• Training as evidenced by the possession of a recognised Bachelor’s degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or related area.

OR

• Minimum of seven (7) years’ experience at a management level in the area of ICT, including at least four (4) years in the development, implementation and operation of business and application software systems.
• Training as evidenced by the possession of a recognised Bachelor’s degree.
• Certification in the area of ICT from a recognised institution.

OR

• Minimum of ten (10) years’ experience at a management level in the area of ICT, in addition to at least five (5) years’ experience in the development, implementation and operation of business and application software systems.
• Training as evidenced by the possession of a two-year Diploma/Certificate in ICT from a recognised institution.

• Consults with Court Administration team and other engineers to develop specifications to resolve business problems.
• Leads a team in software development in support of the Judiciary’s E-platforms, mobile platforms and virtual environment.
• Supports the development of software engineers by providing direction, guidance, coaching and training opportunities.
• Builds and maintains key strategic partnerships with internal and other key stakeholders to understand and develop software requirements.
• Develops and maintains computer systems and programming guidelines by writing and updating policies and procedures.
• Improves operations by conducting systems analysis/design and recommending changes in policies and procedures.
• Keeps abreast of changes in business processes and software development/applications and uses this information to develop or enhance software applications.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Engages in work related to the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Documents and presents solutions using project plans, flowcharts, layouts, Entity Relationship Diagrams (ERDs), charts, code comments, code design and formatting.
• Develops software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
• Develops software verification plans and works with other information technology staff in implementing comprehensive quality assurance procedures.
• Integrates software components into a fully functional software system.
• Troubleshoots, monitors and improves system performance, debugs and upgrades existing systems.
• Tests and implements configuration changes to meet functional and technical requirements and confirms programme.
• Generates required monthly and requested reports with production data.
• Obtains required information from vendors, tests and approves tools to enhance software development and maintenance, and recommends purchases.
• Develops and conducts continuous review of disaster recovery plans to ensure completeness and accuracy for the quick restoration of source code, databases and applications, in the event of a disaster or other service interruption.
• Maintains the confidentiality of court information as well as the confidentiality and integrity of the software application.
• Develops training manuals and conducts training in the use of business applications.
• Attends meetings, as required.
• Performs related duties as may be required

• Knowledge of Court operations.
• Sound Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Sound knowledge of software development and maintenance processes.
• Sound knowledge of project management tools and techniques.
• Sound knowledge of the principles, tools and techniques required for the management and control of ICT systems and processes.
• Sound understanding of structured programming principles, system analysis techniques, system design, documentation, industry standard testing principles, system implementation, user training and follow-up.
• Excellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate).
• Sound knowledge of database administration and data modelling terms, concepts, and practices.

• Must have a global outlook with the ability to identify and assess trends and changes in the global environment, particularly as they relate to Court information systems, and information communications technologies that enhance and support business continuity in the court environment.
• Proven work experience as a Software Engineer or Software Developer.
• Ability to document requirements and specifications.
• Experience in applications and web development using the python, java, PHP, ruby on rails or angular architectural frameworks using object-oriented design skills, and a working knowledge of Windows environments.
• Experience designing interactive applications.
• Experience serving as technical lead throughout the full software development lifecycle.
• Experience developing distributed/scalable systems and high-volume transactions.
• Experience with test-driven development.
• Ability to prioritize activities and deliver projects on time and within budget.
• Must demonstrate leadership abilities.
• Must have a high level of energy and drive.
• Must be able to work collaboratively as a member of inter and intra-departmental teams.
• Ability to set, implement and monitor performance standards.
• Ability to build trust, credibility and effective working relationships with all levels of staff within the organisation, and with external stakeholders.
• Ability to communicate effectively orally and in writing to both technical and non-technical audiences.
• Ability to multi task.
• Creative problem-solving skills.
• Strong skills of observation.
• Strong ethics.

• Bachelor’s and/or Master’s degree in Computer Science, Computer Science and Management, Information Technology, Computer Information Systems or Information Systems Management, Computer Engineering or related technical discipline.
• 5+ years of professional software development experience in medium to large scale projects.
• Any equivalent combination of education and experience sufficient to successfully perform the essential duties of the position.

The Judiciary Software Engineer works closely with the Senior Judiciary Software Engineer and the development team to plan and create software systems in support of the Court’s e-platforms, mobile platforms and virtual environment by identifying and analyzing user needs and requirements, and then designing, developing, testing, debugging and implementing software solutions based on those demands.

• Works with the Judiciary Software Engineer other engineers to determine user requirements and develop specifications to resolve business problems.
• Builds and maintains relationships with internal and other key stakeholders to understand and develop software requirements.
• Develops and maintains computer systems and programming guidelines by writing and updating policies and procedures.
• Improves operations by conducting systems analysis/design and recommending changes in policies and procedures.
• Keeps abreast of changes in business processes and software development/applications and uses this information to develop or enhance software applications.
• Works with the Senior Judiciary Software to determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Engages in work related to the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Documents and presents solutions using project plans, flowcharts, layouts, Entity Relationship Diagrams (ERDs), charts, code comments, code design and formatting.
• Works with the team to develop software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
• Develops software verification plans and works with other information technology staff in implementing comprehensive quality assurance procedures.
• Integrates software components into a fully functional software system.
• Troubleshoots, monitors and improves system performance, debugs and upgrades existing systems.
• Tests and implements configuration changes to meet functional and technical requirements and confirms programme.
• Generates required monthly and requested reports with production data.
• Obtains required information from vendors, tests and recommends tools to enhance software development and maintenance.
• Works with the team to develop and conduct continuous review of disaster recovery plans to ensure completeness and accuracy for the quick restoration of source code, databases and applications, in the event of a disaster or other service interruption.
• Maintains the confidentiality of court information as well as the confidentiality and integrity of the software application.
• Develops training manuals and conducts training in the use of business applications.
• Attends meetings, as required.
• Perform related duties as may be required

• Knowledge of Court operations.
• Good knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Sound knowledge of software development and maintenance processes.
• Good knowledge of project management tools and techniques.
• Good knowledge of the principles, tools and techniques required for the management and control of ICT systems and processes.
• Sound understanding of structured programming principles, system analysis techniques, system design, documentation, industry standard testing principles, system implementation, user training and follow-up.
• Excellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate).
• Sound knowledge of database administration and data modelling terms, concepts, and practices.

• Must have a global outlook with the ability to identify and assess trends and changes in the global environment, particularly as they relate to Court information systems, and information communications technologies that enhance and support business continuity in the court environment.
• Proven work experience as a Software Engineer or Software Developer.
• Ability to document requirements and specifications.
• Experience in applications and web development using the python, java, PHP, ruby on rails or angular architectural frameworks using object-oriented design skills, and a working knowledge of Windows environments.
• Experience designing interactive applications.
• Experience developing distributed/scalable systems and high-volume transactions.
• Experience with test-driven development.
• Ability to prioritize activities and deliver projects on time and within budget.
• Must have a high level of energy and drive.
• Must be able to work collaboratively as a member of inter and intra-departmental teams.
• Ability to build trust, credibility and effective working relationships with all levels of staff within the organisation, and with external stakeholders.
• Ability to communicate effectively orally and in writing to both technical and non-technical audiences.
• Ability to multi task.
• Creative problem-solving skills.
• Strong skills of observation.
• Strong ethics.

• Bachelor’s and/or Master’s degree in Computer Science, Computer Science and Management, Information Technology, Computer Information Systems or Information Systems Management, Computer Engineering or related technical discipline.
• 3+ years of professional software development experience in medium to large scale projects.
• Any equivalent combination of education and experience sufficient to successfully perform the essential duties of the position.

Duties include:  providing technical assistance and/or training to customers; providing effective and high quality support across all software systems; reviewing and analyzing user requirements and procedures; performing user acceptance and performance testing of new and existing systems; installing and configuring systems and software and testing for compatibility with the network; analyzing and resolving system problems and failures; instructing users in use of software and providing manuals as needed.

• Interacts with the technical team and interfaces with the customer end to figure out the technical and non-technical issues faced by the customer while using the applications designed by the Judiciary
• Communicates the challenges faced at the customer’s end to the technical team and helps the technical team redesign the application, where necessary
• Undertakes to seek data about end users’ specific needs, which should be incorporated in the application being built
• Responds to and tracks reported system malfunctions, performs root cause analysis and implements changes to prevent issue recurrence
• Performs day-to-day maintenance and support of assigned large scale, stable systems
• Trains users on new applications and features; prepares training materials, user manuals and instructions, as well as system documentation
• Provides user application support beyond the Service Desk; troubleshoots and develops resolutions for application and data problems
• Advises users on methods of resolving processing and other problems, often under time-sensitive and/or demanding circumstances
• Handles application upgrade processes
• Assists with user disaster recovery efforts through comprehension of user requirements, creates recovery documentation, performs tasks which lead to system recovery, records results of testing and generation of plans and timetables to address recovery goals
• Elicits and gathers information necessary to analyze the business processes and requirements of the courts
• Translates requirements into case management system configuration
• Adheres to general information security and departmental IT policies
• Provides complete functional, configuration/analysis support for all assigned systems/subsystems to users.
• Tests software releases, patches and bug fixes and performs Service Desk and trouble-shooting functions to resolve issues immediately
• Creates, modifies, and tests code, forms and script that allow computer applications to run; tests programmes according to specifications using approved testing standards
• Performs application monitoring, testing, and availability testing, on a daily basis, reporting any problem or issue via request tracking system and escalates issues to appropriate individual for resolution.
• Analyzes and documents test results following installations and upgrades
• Responsible for designing/delivering management reports from data stored in all application systems within scope of responsibility
• Contributes to team effort by performing highly detailed work on multiple concurrent tasks under strict deadlines; participates with other technology team members in the resolution of issues
• Performs other duties as assigned

• Knowledge of Website, Web Service, and Application Development: Microsoft Visual Studio, .NET (VB and C#), Java, JSF, JSP, JZEE, JavaScript, HTML, XML, CSS and C
• Knowledge of Application Server/Middleware: WebSphere, WebSphere MQ, Tomcat, GlassFish, WebLogic, IIS, FileNet
• Knowledge of Database Technologies: Microsoft SQL Server, SQL, PL/SQL
• Knowledge of Desktop Software: Microsoft, Office, Crystal Reports, TOAD, SMLSpy, Visual Studio, VMWare, SQL Server Management Studio
• Knowledge of Operating Systems: Windows 10, Windows Server 2012 R2, UNIX
• Knowledge of Protocols:  HTTP, HTTPS, FTP, SFTP, REST, SOAP

• Ability to analyse computer data processing problems, develop and implement solutions
• Ability to work under strict time constraints
• Ability to work within a team to evaluate, design, develop, test, implement, and/or support computer applications
• Ability to communicate effectively both orally and in writing
• Ability to establish and maintain effective working relationships with vendors, court staff, judicial officers, and law and justice agencies
• Ability to organize and prioritize work assignments
• Ability to adjust language or terminology to meet the needs of the audience

• Bachelor’s Degree in Management of Information Systems, Business Management or related field
• One (1) year programming/reporting experience using a client/server environment with a relational database management system;
• Some experience with programming or scripting languages;
• Experience with Microsoft Windows platforms, and applications;

Duties include: installation and support of personal computers and related software; monitoring the operations of the Ministry/Department’s IT and networking infrastructure; assisting with the installation of computer and networking infrastructure; and responding to and addressing IT incident reports and requests for help.

• Installs or removes hardware and/or software, using defined installation instructions and tools; tests and corrects malfunctions, and documents results in accordance with procedure; provides assistance to users in accordance with agreed procedures; and updates related maintenance and configuration records.
• Treats with security breaches Of or security attacks on IT system/network/personal computer to limit damage in accordance with the Ministry/Department’s security policy; and applies defined security controls to personal computers and related components
• Monitors and logs the actual ICT Services provided to users, against that required by service level agreements, and liaises with supervisors in the resolution of any breaches.
• Assists professional staff with the release and deployment of changes and updates to the live iT environment, records activities and results; and assists with early support activities such as providing support advice to users.
• Investigates and acts on minor security breaches with the IT infrastructure, takes defined corrective action, and updates relevant security records and documentation in accordance with established procedures.
• Receives and handles service desk and incident management requests for IT and networking infrastructure support following agreed procedures, and maintains relevant records.
• Carries out agreed operational procedures of a routine nature; and contributes to maintenance. installation and problem resolution for the IT and networking infrastructure Of the organisation.
• Assists with the performance of regular backups and restores, and tracks offsite storage, according to agreed operational procedures.
• Performs other related duties assigned

• Knowledge of defined components of IT and networking infrastructure.
• Some knowledge of the principles, tools and techniques required for the management and control of ICT within a government based or business organisation.
• Some knowledge of project management tools and techniques.

• Ability to install/remove hardware and software.
• Ability to recognise and correct IT security breaches.
• Ability to communicate effectively both orally and in writing.
• Ability to operate as part of a team.
• Ability to establish and maintain effective working relationships with colleagues.
• Ability to interact positively with members of the public and external stakeholders.

• Minimum of three (3) years’ relevant technical experience.
• Training as evidenced by the possession of a recognised Associate Degree or Diploma in Computer Science,
• Computer Information Systems, Information Systems Management, Computer Engineering or a related area.

Duties include: assisting meeting organizers, setting up video conferences, webinars, computer-video connections, cameras, conference phones, smart boards, projectors, sound systems; as well as training equipment users on routine operations and ensuing optimal equipment performance; supporting the court’s audio digital court recording systems; and facilitating vendor support and maintenance as required.

• Installs, maintains, troubleshoots and repairs audio, video and sound systems; cable television, Closed Circuit Television (CCTV) systems, audio/video control system.
• Installs, configures and trains on use of IP telephony.
• Programs and configures video, audio, network, control equipment and interfaces for audio video systems.
• Coordinates activities pertaining to the use of the court’s electronic evidence presentation systems, including: scheduling the use of evidence presentation systems; setting up equipment and being available for consultation or troubleshooting when evidence presentation systems are being used.
• Works with staff of the Listing Unit to coordinate video-conferences, set up and test equipment and network, and ensure the Audio/Video location is prepared for the scheduled event and all systems and parties are ready.
• Develops and implements programs designed to provide judges and court staff with information about electronic courtroom technology; and training in the use of electronic evidence presentation systems, audio-digital court recording systems, Log-Notes data capture, interpretation systems, video-conferencing and other courtroom technologies.
• Provides information and facilitates training for members of the Bar and other agencies on courtroom technology use and policies.
• Meets with Attorneys-at-Law in advance of proceedings on the use of electronic courtroom technology to test equipment and ensure that Attorneys’ equipment works properly with courtroom equipment.
• Recommends and helps to implement standard policies and procedures pertaining to the introduction and use of the different types of courtroom technology and equipment.
• Supports the court in the development and implementation of short and long range plans for technological improvements, ensuring that implementation causes minimal disruption of courtroom activities.
• Performs constant recurring maintenance and evaluation on all systems for quality control purposes.
• Installs, upgrades and carries out troubleshooting tasks as part of the maintenance and repair of these resources.
• Tests and evaluates new technology before its use in the court environment.
• Responds to service calls for any AV system and VC or Communications technology in operation.
• Responsible for inventory and accountability of courtroom technology systems.
• Assists in the video recording and editing of events, seminars, training etc.
• Prepares periodic reports on the utilization of courtroom technology.
• Certifies audio and video digital records as required
• Performs any other related work as required.

• Audio visual switching, processing, control systems, conferencing, equipment rack configuration, control programming (microphones, amplifiers, digital recording, video routers ad markers, computer/video interface), biamp
• Multi-point video conferencing systems, including ISDN, IP and video bridging technologies
• Audio digital court recording systems, particularly FTR (For-the-Record)
• AV production, transmission, distribution systems, technologies and interfaces
• Audio visual formats, interfaces, applications (H.264, HDMI, DVI, AVI, QuickTime, etc.)
• Communication protocols (RS232/422/485, VOIP, TCP/IP, SIP, Telnet, etc.)

• Exercise versatility and troubleshooting skills to support the operations
• Carry out task and projects with minimal supervision
• Learn quickly in a fast-changing technical environment in communications
• Operate and troubleshoot multichannel digital and analog sound recording equipment
• Operate and troubleshoot infrared/FM sound systems
• Read and understand electronic plans and schematics
• Train users on equipment use
• Ability to quickly grasp peculiarities of court hearing technology
• Understand and follow verbal and written instructions

Two (2) years of specialized experience in the audio/visual field, including A/V switching, processing, control systems, conferencing, equipment rack configuration, control programming (microphones, amplifiers, particular hardware/software, digital recording, video routers and markers, computer/video interface) operating and maintaining audio visual and control systems

Any other combination of experience and training.

• Supervises the work of employees performing a variety of routine to complex clerical/secretarial and administrative support duties by assigning and reviewing work and providing guidance.
• Trains and guides staff in performing work assignments.
• Co-ordinates the planning and management of meetings, workshops and conferences.
• Prepares and/or guides the preparation of complex correspondence, spreadsheets, reports and other documents.
• Determines the need for, and prepares or oversees the requisition, receipt, storage, distribution and maintenance of office supplies and equipment.
• Undertakes follow-up activities regarding the Unit’s work programme and decisions taken at meetings, workshops and conferences and submits progress reports..
• Undertakes research, conducts analysis and compiles data as directed.
• Performs office management duties such as :
  • developing and maintaining file register and filing system in keeping with established procedures.
  • coordinating the receipt, sorting, recording and distribution of correspondence and other documents.
  • coordinating travel arrangements for staff.
  • arranging for equipment/building repairs and maintenance..
• Assists in the preparation of budgetary estimates by obtaining relevant financial and other data for inclusion.
• Generates a wide variety of documents such as letters, memoranda, minutes, reports, spreadsheets utilizing appropriate software..
• Operates a computer, utilising word processing and other software as well as other standard office machines such as scanners, photocopiers and facsimile machines.
• Performs administrative support duties for managerial/professional/technical staff such as :
  • reviewing and screening incoming correspondence, making preliminary assessment of its importance, handles some personally or forwarding to superior;
  • receiving and screening incoming calls and visitors , determining priority matters and notifying superior accordingly; and
  • co-coordinating and managing the superior’s calendar by arranging appointments and engagements..
• Performs other related duties as assigned.

• Considerable knowledge of modern office practices and procedures.
• Considerable knowledge of relevant Public Service rules, regulations, instructions and procedures.
• Considerable knowledge of office management principles and techniques.
• Knowledge of relevant financial rules and regulations.

• Proficiency in the use of Microsoft Office Suite.
• Skill in the use of personal computers.
• Ability to use e-Government technology platforms.
• Ability to use the internet for research purposes.
• Ability to compose and prepare standard documents such as letters, memoranda, minutes and reports.
• Ability to demonstrate problem solving skills.
• Ability to plan, organize and supervise the work of staff engaged in performing a variety of clerical/secretarial and administrative support duties.
• Ability to train and mentor employees.
• Ability to communicate effectively both orally and in writing.
• Ability to develop creative strategies and solutions to accomplish objectives.
• Ability to lead and work as part of a team.
• Ability to establish and maintain effective working relationships with colleagues and members of the public.
• Ability to use initiative and to find solutions for work related issues.

• Minimum of four (4) years’ experience performing clerical/ secretarial and administrative support duties.
• Training as evidenced by the possession of an Association of Business Executives Diploma (ABE); or Certificate in Public Administration (CPA) or equivalent.

• Supervises the work of employees performing a variety of routine to complex clerical/secretarial and administrative support duties by assigning and reviewing work and providing guidance.
• Trains and guides staff in performing work assignments.
• Co-ordinates the planning and management of meetings, workshops and conferences.
• Prepares and/or guides the preparation of complex correspondence, spreadsheets, reports and other documents.
• Determines the need for, and prepares or oversees the requisition, receipt, storage, distribution and maintenance of office supplies and equipment.
• Undertakes follow-up activities regarding the Unit’s work programme and decisions taken at meetings, workshops and conferences and submits progress reports..
• Undertakes research, conducts analysis and compiles data as directed.
• Performs office management duties such as :
  • developing and maintaining file register and filing system in keeping with established procedures.
  • coordinating the receipt, sorting, recording and distribution of correspondence and other documents.
  • coordinating travel arrangements for staff.
  • arranging for equipment/building repairs and maintenance..
• Assists in the preparation of budgetary estimates by obtaining relevant financial and other data for inclusion.
• Generates a wide variety of documents such as letters, memoranda, minutes, reports, spreadsheets utilizing appropriate software..
• Operates a computer, utilising word processing and other software as well as other standard office machines such as scanners, photocopiers and facsimile machines.
• Performs administrative support duties for managerial/professional/technical staff such as :
  • reviewing and screening incoming correspondence, making preliminary assessment of its importance, handles some personally or forwarding to superior;
  • receiving and screening incoming calls and visitors , determining priority matters and notifying superior accordingly; and
  • co-coordinating and managing the superior’s calendar by arranging appointments and engagements..
• Performs other related duties as assigned.

• Considerable knowledge of modern office practices and procedures.
• Considerable knowledge of relevant Public Service rules, regulations, instructions and procedures.
• Considerable knowledge of office management principles and techniques.
• Knowledge of relevant financial rules and regulations.

• Proficiency in the use of Microsoft Office Suite.
• Skill in the use of personal computers.
• Ability to use e-Government technology platforms.
• Ability to use the internet for research purposes.
• Ability to compose and prepare standard documents such as letters, memoranda, minutes and reports.
• Ability to demonstrate problem solving skills.
• Ability to plan, organize and supervise the work of staff engaged in performing a variety of clerical/secretarial and administrative support duties.
• Ability to train and mentor employees.
• Ability to communicate effectively both orally and in writing.
• Ability to develop creative strategies and solutions to accomplish objectives.
• Ability to lead and work as part of a team.
• Ability to establish and maintain effective working relationships with colleagues and members of the public.
• Ability to use initiative and to find solutions for work related issues.

• Minimum of four (4) years’ experience performing clerical/ secretarial and administrative support duties.
• Training as evidenced by the possession of an Association of Business Executives Diploma (ABE); or Certificate in Public Administration (CPA) or equivalent.

• Makes periodic visual inspections of buildings/facilities and equipment to ensure optimal functioning and reports deficiencies to management.
• Troubleshoots, diagnoses and resolves equipment issues, makes necessary repairs, arranges for repairs to be effected or advises management to facilitate corrective action.
• Performs basic maintenance and repairs involving areas such as electrical, carpentry, plumbing and air conditioning.
• Monitors the performance of contractors and vendors engaged in providing contracted services to ensure work is completed according to specifications.
• Prepares specifications for purchase of equipment; also prepares estimates regarding the provision of contracted services.
• Assists in identifying health and safety hazards and with implementing and ensuring compliance with applicable usage policies and standards.
• Provides information to be used in costing and budgetary exercises.
• Provides support with space planning, furniture and equipment acquisition.
• Keeps records and other relevant documentation in respect of all purchases and equipment installed; also assists with the establishment of a facilities management database.
• Prepares reports on matters related to facilities management as required.
• Performs other related duties as required.

• Knowledge of preventative maintenance pertinent to mechanical equipment, electrical equipment, air-conditioning systems, plumbing and general construction.
• Knowledge of equipment and tools used in preventative maintenance and repair.
• Knowledge of the Occupational Safety and Health Act.
• Some knowledge of facilities management.

• Ability to prepare specifications and estimates pertinent to facilities and equipment maintenance and repair.
• Ability to use/operate equipment and tools used in preventative maintenance and repair.
• Proficiency in the use of Microsoft Office and Microsoft Project.
• Skill in use of personal computers.
• Ability to prepare and maintain records and reports.
• Ability to proactively identify and resolve maintenance issues, and defects in facilities and equipment.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with fellow employees and members of the public.

• Minimum of two (2) years’ experience performing facilities/equipment maintenance and repair work.
• Training as evidenced by possession of a certificate in Facilities Management or a Technician’s Diploma in Civil/Structural/Mechanical/Electric Engineering .

• Plans, organizes and supervises the work of staff engaged in the provision of facilities management services in a medium sized Ministry/department or assists in performing these functions in a large Ministry.

• Develops and implements a programme for the ongoing preventative maintenance and operations of building structures, grounds, equipment and mechanical/electrical systems in a medium sized Ministry/department or assists in performing these functions in a large Ministry.

• Supervises the development and implementation of facilities upgrades, remodeling, construction, relocation and other related projects.

• Contributes to or provides advice on matters pertinent to or adversely affecting the functional integrity of buildings, equipment and facilities services of the Ministry/Department and recommends remedial measures.

• Makes recommendations regarding building structures, alterations, additions to equipment, fixtures and other changes as required to maintain optimal décor and functions in a medium sized Ministry/department or assists in performing these functions in a large Ministry.

• Supervises and co-ordinates the planning and acquisition of accommodation and the utilisation of space and facilities consistent with the requirements of organisational efficiency.

• Takes action to ensure all facilities are in compliance with the Occupational Safety and Health Act (OSHA) and proper systems for security of all facilities and occupants are in place in a medium sized Ministry/department or assists in performing these functions in a large Ministry.

• Supervises and monitors contractors engaged in performing services related to repair, maintenance and upgrade of buildings, grounds, equipment and other systems.

• Develops budget proposals related to the provision of facilities management services for inclusion in draft estimates; also prepares cost estimates and scope of works for contracted services related to facilities management in a medium sized Ministry/department or assists in performing these functions in a large Ministry.

• Supervises the preparation of tender documents and contract specifications for facilities management contracted services.

• Performs periodic inspections of all facilities equipment and systems to ensure optimal functioning.

• Prepares and/or supervises the preparation of Cabinet Notes, reports, correspondence and other documents pertinent to facilities management.

• Represents the Ministry/Department on committees, meeting and other fora.

• Performs other related duties as may be required.

• Considerable knowledge of the principles and techniques of Facilities Management.
• Considerable knowledge of building construction and maintenance work, codes and standards.
• Considerable knowledge of the methods, materials and equipment used in upgrades, preventative maintenance and repair of facilities and equipment.
• Considerable knowledge of Occupational Safety and Health Act as it pertains to facilities management.
• Considerable knowledge of project management principles and techniques.
• Knowledge of the principles of space planning and utilisation.
• Knowledge of the budget preparation, work scope development, cost estimation and public service procurement procedures and techniques.

• Skill in the use of personal computers.
• Proficiency in the use of Microsoft Office and Microsoft Project
• Ability to use e-Government technology platforms.
• Ability to supervise and co-ordinate the work of staff performing facilities management duties.
• Ability to develop and implement a preventative maintenance programme for building facilities, equipment and systems.
• Ability to prepare budget proposals, work scopes and cost estimates related to the provision of facilities management services.
• Ability to communicate effectively both orally and in writing; and to prepare comprehensive reports, briefs and other documents on facilities management matters.
• Ability to establish and maintain efficient working relationships with associates, other Public Service employees and members of the public.

• Minimum of six (6) years’ experience performing facilities management duties including at least three (3) years at a managerial /supervisory level.

The Divisional Court Services Officer reports to the Court Manager/Assistant Court Manager/Senior Officer at the assigned location and is responsible for the provision of information and support services for witnesses and customers attending the Court or administrative buildings. The Divisional Court Services Officer may be assigned to any of the Judiciary locations.

• Receives and directs customers to public areas within the court.
• Processes requests and disseminates information on the status of court matters in keeping with established policies and procedures.
• Ensures that areas specifically designed for the display of court approved printed materials/information are well stocked and updated.
• Disseminates informational material to all customers of the Court.
• Maintains a comfortable and supportive environment for the Court’s customers.
• Ensures that the telephone system is always manned.
• Prepare monthly status reports on matters related to customer service and other support services.
• Provides assistance in organizing outreach educational programmes.

• Assists with the organization of meetings, workshops and seminars being executed by the Unit for the Court or administrate unit.
• Administers customer feedback surveys to facilitate the continuous improvements of the Witness Support and Court Services Unit.
• Adheres to customer service standards.
•  Receives information about witnesses and acts as a point of contact to provide support to internal and external customers.
• Arranges Court visits for witnesses, orients them about the court processes and the role of different actors in the Court, provides them with any relevant information, keeps them informed about the progress of theirs case, and provides referral information for ongoing support.
• Conducts tours of the court and administrative facilities.
• Creates and maintains files for each child/customer (who becomes a customer of the Witness Support Unit) and enters information on the Case Management Information System (CMIS).
• Ensures that matters referred to the Unit are treated with the highest level of integrity and confidentially.
•  Performs clerical and administrative tasks as assigned.
• Develops and maintains effective relationships with all internal and external customers.
• Performs related duties as may be required.

• Familiarity with the Rules of Court, key pieces of Legislation.
• Knowledge of court operations and process.
• Knowledge of case flow management.
• Knowledge of customer service standards for Courts.

• Must be able to make customer service a priority.
• Ability to work with judicial officers and staff of the Judiciary.
• Ability to identify legal documents.
• Be able to work with children and other customers.
• Ability to perform in a facilitative role confidentially and with cultural sensitivity.
• Demonstrate keen attention to detail.
• Possess the ability to inspire trust and confidence in the Court.
• Be able to observe safety and security procedures.
• Ability to provide information clearly and concisely both orally and in writing.
• Ability to use technology as a productivity enhancing tool.
• Ability to adhere to performance standards.
• Proficient in the use of Microsoft Office Suite.

• Training as evidenced by the possession of five (5) GCE/CXC O’ Level subjects (including English Language).
• Certificate in Public Administration or Public Relations or a similar certificate programme.
• Experience working in a similar job.
• Successful completion of the Orientation to Court Processes Course will be an asset.
• Any other equivalent combination of training and experience will be considered.