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Digicel Vacancies September 2020

Digicel Vacancies September 2020

Marketing Strategist

Digicel

Description

Apply Now

As the  Marketing Strategist , you will be responsible for developing integrated marketing plans and strategies for all internal customers and product lines. You must be a critical thinker, creative and able to develop marketing strategies.

Company description:

Digicel Group Limited

Job description:

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit http://www.digicelgroup.com for more information

Job Title: Marketing Strategist   

Location: Trinidad

Why you’ll enjoy this role:

As the Marketing Strategist, you will be responsible for developing integrated marketing plans and strategies for all internal customers and product lines. You must be a critical thinker, creative and able to develop marketing strategies to meet the needs of the various clients within the organisation. In this capacity, you must be proficient and knowledgeable in both traditional and digital strategies. You will be required to use research as a strategic tool to facilitate the gathering of insights and information to improve the effectiveness of the Marketing strategy.

What you’ll be doing:

• Conduct research to monitor customer sentiment, identify any new market opportunities or areas for strategic improvement
• Use customer feedback and data to develop marketing plans and strategies for execution
• Develop and maintain effective working relationships with all marketing stakeholders
• Strategic engagement with product owners and internal stakeholders who require the support of the Marketing department to identify needs and objectives
• Communicating with Marketing team to execute projects
• Coordinate and manage multiple marketing campaigns for different stakeholders and product lines
• Spearhead strategic conceptualization and be involved with tactical implementation
• Provide applicable, compelling solutions to attain the campaign objectives
• Ensure brand alignment with the execution of all traditional and digital strategies/ tactics
• Develop strategies for all key marketing mix tools – digital and traditional
• Develop website and email marketing strategies
• Any other duties as determined by the Head of Marketing and the department needs

What you’ll need to succeed in this job

Qualifications:

• Minimum of 4 years of experience as a Marketing Strategist or Planning Executive
• Master’s Degree in Marketing or a related field
• Demonstrable experience with marketing research, traditional marketing and digital marketing campaigns
• Project management skills
• Experience in and with the mobile telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Able to think both creatively and analytically to deliver compelling campaigns.
• Strong stakeholder management skills with a natural ability to influence across all levels of the organisation
• Able to operate within a fast-paced, highly competitive and demanding commercial environment.
• Strong project management skills are required in order to manage multiple requirements across challenging timelines.
• Excellent written and communications skills
• Creativity and willingness to work on own initiative in an ever changing environment
• Ability to work under pressure in order to meet challenging deadlines
• Strong critical thinking skills
• Strong organisational skills and attention to detail
• Proactive with a can do attitude and upbeat, positive and dynamic personality
• Proficiency in Microsoft suite of applications.  High competence in Microsoft Excel/PowerPoint is a plus

Apply Now

Digicel Vacancies September 2020

Marketing Executive

Digicel

Description

Apply Now

As the  Marketing Executive  you will be responsible for developing integrated marketing plans and strategies for the business.

Company description:

Digicel Group Limited

Job description:

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit http://www.digicelgroup.com for more information

Job Title: Marketing Executive  

Location: Trinidad

Why you’ll enjoy this role:

As the Marketing Executive you will be responsible for developing integrated marketing plans and strategies for the business. You will  be required to be creative and develop marketing strategies to meet the needs of the business demonstrating sound proficiency and knowledgeable in both traditional and digital strategies.

What you’ll be doing:

• Use customer feedback and data to develop marketing plans and strategies for execution to support the various business lines
• Develop and maintain effective working relationships with all marketing stakeholders
• Strategic engagement with the product teams
• Communicating with Marketing team to execute projects
• Coordinate and manage multiple marketing campaigns
• Spearhead strategic conceptualization and be involved with tactical implementation
• Provide applicable, compelling solutions to attain the campaign objectives
• Ensure brand alignment with the execution of all traditional and digital strategies/ tactics
• Develop strategies for all key marketing mix tools – digital and traditional
• Any other duties as determined by the Head of Marketing and the department needs

What you’ll need to succeed in this job

Qualifications:

• Minimum of 4 years of experience as a Marketing Officer or similar role
• BSc or equivalent in Marketing or a related field
• Demonstrable experience with marketing research, traditional marketing and digital marketing campaigns
• Project management skills

Functional Skills:

• Able to think both creatively and analytically to deliver compelling campaigns.
• Strong stakeholder management skills with a natural ability to influence across all levels of the organisation
• Able to operate within a fast-paced, highly competitive and demanding commercial environment.
• Strong project management skills are required in order to manage multiple requirements across challenging timelines.
• Excellent written and communications skills
• Creativity and willingness to work on own initiative in an ever changing environment
• Ability to work under pressure in order to meet challenging deadlines
• Strong critical thinking skills
• Strong organisational skills and attention to detail
• Proactive with a can do attitude and upbeat, positive and dynamic personality
• Proficiency in Microsoft suite of applications.  High competence in Microsoft Excel/PowerPoint is a plus

Apply Now

Digicel Vacancies September 2020

Software Development & Design Engineer

Digicel

Description

Apply Now

As the  Software Development & Design Engineer  you will be responsible for promoting operational excellence across the business by performing information gathering, requirements analysis, sound algorithmic design, robust programming coding and documentation.

Company description:

Digicel Group Limited

Job description:

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit http://www.digicelgroup.com for more information

Job Title: Software Development & Design Engineer   

Location: Trinidad

Why you’ll enjoy this role:

As the Software Development & Design Engineer you will be responsible for:

Promoting operational excellence across the business by performing information gathering, requirements analysis, sound algorithmic design, robust programming coding and documentation, effective system testing, managing end user acceptance testing and providing user documentation following best practice software engineering principles

The aim of this role is provide solutions to existing and new problems, process automation, performance monitoring solutions, provide troubleshooting interfaces, enhance alarming and support product development initiatives as required

As the Software Development & Design Engineer you will also be required to ensure efficiency in the daily operations and maintenance on all related solutions.

What you’ll be doing:

• Reviewing current systems and processes within and across technical sections
• Presenting ideas for system improvements, automating process and including any cost proposals
• Producing detailed specifications and writing the programming code with proper code documentation and modular approach Testing resulting product in a controlled and non-invasive way, real situations inclusive of load testing simulations before putting into production
• Managing and co-ordination of load and user acceptance testing
• Developing and preparation of user documentation, including solution design documents, functional documents (inclusive of UML and sequence diagram doc)
• Managing and co-ordination of signed user acceptance testing for specific solutions
• Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.

What you’ll need to succeed in this job

Qualifications:

• First Degree in Computer and Electrical Engineering (computer systems major) or Computer Science
• Experience in software engineering and development with the mobile telecommunications sector would be considered a valuable asset
• Android and iOS experience
• Understanding of service oriented architecture (SOA)
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements

Functional Skills:

• Exhibit exemplary customer service skills, to all internal and external customers
• Written and verbal communication skills should be professional, concise and effective
• Collaboration and Teamwork
• Exercise confidentiality concerning the affairs of the business
• Personal Ownership and Responsibility
• Creativity, capacity and a conviction to innovate and deliver best-in-class solutions
• Customer Focus

Apply Now

Digicel Vacancies September 2020

Product Manager – Mobile

Digicel

Description

Apply Now

As the  Product Manager  you will be responsible for implementing and driving Digicel’s Mobile Strategy by applying a thorough understanding of customer’s needs and new concepts to products feature definition and development.

Company description:

Digicel Group Limited

Job description:

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit http://www.digicelgroup.com for more information

Job Title: Product Manager (Mobile)

Location: Trinidad

Why you’ll enjoy this role:

As the Product Manager you will be responsible for implementing and driving Digicel’s Mobile Strategy by applying a thorough understanding of customer’s needs and new concepts to products feature definition and development. This role works as part of the Commercial team to drive and grow Mobile Revenue, improving user experience by considering the user’s perspective with regard to features, functionality, and interface.

You will also be responsible for the product planning and execution throughout the product lifecycle, including; gathering and prioritizing product and customer requirements and contributing to the product vision. In this role you will lead, influence, and partner closely with product, demand generation, sales, and technical services to drive collaboration and ensure alignment across the organizations. To this end, you will also be required to ensure that the product supports the company’s overall strategy and goals.

What you’ll be doing:

• Taking a Leadership role on driving and growing Mobile Revenue to roll out agreed business strategy and achieve targets.
• In-depth daily monitoring and intimate knowledge of key performance indicators that directly or indirectly impact revenue, using analytics to deep dive into the trends to determine the cause for the change,  and to recommend and develop remedial action plans to mitigate revenue decline or to drive product penetration or growth
• Use knowledge of the mobile business to develop and maintain new KPIs or data models that can assist in decision making.
• Using an analytic framework to define and develop business case for both new products, channel strategy, marketing expenditure, back-office support and enhancements to existing products. Define business and data requirements and formulate the implementation plan.
• Use data, analytics, user trends and revenue trends to develop and implement the mobile business strategy for driving plan penetration, data penetration, and overall growth of revenue, the suite of products, and ensuring channel profitability and optimization
• Lead in product design to help ensure alignment with market and user requirements, addressing customer pain points, providing the ideal customer experience and alignment of product capabilities to further drive business revenue
• Driving retention of high value customers and increasing the high ARPU base
• Strategize, plan and execute product roadmap, which includes pricing, products and services
• Responsible for product revenue and growth & management of product life cycle
• Monitor market trends, evaluate new solutions and technologies for Data services
• Monitor, analyze and understand customers data and usage behaviors to drive revenue
• Keep abreast on latest market developments and trends, and able to translate that into product and services
• Lead business development opportunities that would have biggest impact on revenue generation across all product lines and channel
• Proactively monitor industry best practices to make recommendations the development of the mobile strategy.
• Exceptional communication, presentation and interpersonal skills; capable of interacting with Senior Leadership on complex topics
• Coordinates with key stakeholders including Retail, Operations, Care, Product, Marketing, and Sales
• Collaborate with regional teams across the Group on implementation of prepaid initiatives, including product constructs, new launches, operational implementations, and tracking of performance against designated objectives
• Ensure all board reports, slides and ad hoc presentations are completed on time with the highest quality. Also responsible for seeking and obtaining approval of all content from SMT

What you’ll need to succeed in this job

Qualifications:

• Bachelor’s Degree in Engineering/ Computer Science/ Economics
• SQL & Project Management Training (PMP i.e.)
• 5+ years’ experience in and with the telecommunications sector is compulsory with a focus on revenue and products
• Knowledge of a second language (Spanish, French, etc.) would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Strong communication (oral and written) and interpersonal skills.
• Ability to relate to a diverse working environment.
• Creative & Innovative
• Commercial Acumen

Apply Now

Digicel Vacancies September 2020

Digital Product Manager

Digicel

Description

Apply Now

As the Digital Product Manager you will be responsible for the management of 2-5 assigned digital products in Trinidad and Tobago which will include understanding the customer; translating those insights into product and communication plans…

Company description:

Digicel Group Limited

Job description:

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit http://www.digicelgroup.com for more information

Job Title: Digital Product Manager

Location: Trinidad

Why you’ll enjoy this role:

As the Digital Product Manager you will be responsible for the management of 2-5 assigned digital products in Trinidad and Tobago which will include understanding the customer; translating those insights into product and communication plans; and then working with development, marketing and sales teams to execute on the plans. You will also be responsible for assisting the Head of Digital in defining the consumer digital strategy of Trinidad and Tobago.

As the Product Manager, you will also be responsible for revenue and market penetration targets of the assigned products. At Digicel Customers come first, so you will be tasked with the responsibility of ensuring that this vision is translated in the delivery of great customer experience for all digital products.

What you’ll be doing:

• Day to day management of the app including requirements definition, reporting, reviews and ratings monitoring, subscriber net additions, and revenue
• Develop a close relationship with partners and Group Digital Team to become a strong influencer for the overall product roadmap
• Lead a virtual team of professionals to deliver digital solutions to our customers’ problems
• Advise Group product managers, or determine for ourselves, the experiences and/or content inside the app including products description, entertainment content, rewards, games, etc.
• Work in collaboration with the Head of Mobile and H&E, as well as the Business Solutions General Manager to ensure the assigned product strategy is fully supportive of the overall commercial strategy of the Business Units
• Work with the assigned solution manager from the T&T IT Digital Team, as well as the Group Product Delivery, to deliver on the product roadmap
• Develop processes and governance to ensure content on the app is always relevant and up to date
• Conduct usability testing, collect and analyze customer experience data, and ensure that solutions to customer challenges are included in the app roadmap
• Maintain the backlog of feature requests, bug fixes, and UX improvements; and ensure that Trinidad customer development needs are prioritized
• Be always up to date with industry news and new technologies to ensure we always provide the best experience to our customers
• Regular presentations on the strategy and results to the Head of Digital, Consumer Director, Operations Director, and CEO.

What you’ll need to succeed in this job

Qualifications:

• B.Sc. in Marketing, Digital Marketing,  Economics, IT, Engineering or a related discipline
• Digital knowledge that spans across a range of digital channels and products including digital advertising, social media and apps development
• Knowledge of digital and app analytics tools such as Firebase and Google Analytics
• Experience in agile development methodologies
• Very good knowledge of Office 365

Functional Skills:

• Be ambitious, driven and passionate about all things related to digital lifestyle, with an excellent comprehension of how the industry works and the key players
• Be able to understand customer needs, and translate those needs into a digital solution
• Have polished presentation, communication, and analytical skills
• Have an adaptive style in being able to communicate technical ideas in simple terms
• Have strong organizational skills, being able to manage multiple projects at once

Apply Now

Digicel Vacancies September 2020

Sales GTM Strategist

Digicel

Apply Now

Description

As  The Sales Go to Market Strategist  you will be responsible for developing the course and strategy for sales acquisition growth in all sales channels.  Identifying growth opportunities for the company’s consumer products and services.

Company description:

Digicel Group Limited

Job description:

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit http://www.digicelgroup.com for more information

Job Title: Sales Go to Market (GTM) Strategist – Sales & Distribution

Location: Trinidad

Why you’ll enjoy this role:

As The Sales Go to Market Strategist you will be responsible for:

• Developing the course and strategy for sales acquisition growth in all sales channels.  Identifying growth opportunities for the company’s consumer products and services.
• Building and executing the end to end sales strategy and tactic to achieve the required Sales penetration targets.  Determining the focus needed by the Sales channel and supporting teams to continuously meet strategic goals. Collaborating and building motivation tools to ensure that the respective teams embrace the recommended action plans and new strategies as well as to ensure that the Sales organization works together effectively.
• Working with the product owners and key stake holders, such as marketing, technical and finance teams to execute on deliverables. Staying abreast of business, technology, telecommunications global trends to adapt and implement, based on needs of the market and business.

What you’ll be doing:

• Develop and execute Sales GTM Strategic Plan
• Build end to end tactical approach to achieve market share targets
• Work with Sales Channel Leaders to execute tactical initiates and actions to meet strategic objectives
• Build plan and focus for Sales
• Work with Product owners to build Sales Strategy based on identified gaps in Market
• Work with Marketing team to develop appropriate marketing support for sales campaigns
• Build end to end sales campaigns
• Influence the distribution of Sales targets based on market forces and business needs
• Work with product owners to launch new products and offers
• Work with Business Analytics team to develop metrics and reports to track performance of strategic sales initiatives.
• Other duties required to achieve strategic goals

What you’ll need to succeed in this job

Qualifications:

• Tertiary level education in Business Management, Marketing or Social Sciences
• An MBA will be an asset
• At least three (5) years or more  experience in successful  Business Strategy development and Execution with a proven track record of achieving and exceeding objectives
• Project management skills will be an asset

Excellent Communication skills will be an asset

Functional Skills:

• Very business skills and acumen
• Strong Task & Team orientation
• Strong results and collaboration
• Excellent verbal and written communication skills
• Excellent Interpersonal skills
• Innovative, resourceful and self-motivated
• Customer-centric with a passion for delivering exceptional service
• Goal oriented  and driven towards success
• Strong  computer skills including the full suite of Microsoft Office solutions is mandatory

Apply Now

Digicel Vacancies September 2020

Business Development Manager

Digicel

Description

Apply Now

As the Business Development Manager you will be responsible for developing opportunities to increase sales and revenue for Digicel’s consumer services across all Sales Channels.

Company description:

Digicel Group Limited

Job description:

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit http://www.digicelgroup.com for more information

Job Title: Business Development Manager – Sales & Distribution

Location: Trinidad

Why you’ll enjoy this role:

As the Business Development Manager you will be responsible for developing opportunities to increase sales and revenue for Digicel’s consumer services across all Sales Channels. This includes building new opportunities and maximizing the use of existing infrastructure to increase sales penetration through direct channels and appropriate partnerships arrangements.

What you’ll be doing:

• Visit MDUs to determine best sales approach
• Plan, manage and execute Sales Events to achieve assigned sales targets
• Raise, track and manage the required POs to execute activities and events
• Promote Digicel products and services to potential Communities, MDUs, and Partners to target various segments of customers.
• Promote and sell products and services to customer segments identified by Sales Director.
• Create and maintain sales and events opportunities funnel from strategic partnerships by segment in the pipeline
• Prepare and submit sales reports and presentations as required
• Liaise with Retail, Products & IT teams to determine all requirements for all products and Services.
• Manage opportunities in New Build
• Work with Technical and Product Owners to determine align on focus for new build
• Liaise with Legal team to determine any potential legal barriers when forming new partnerships and submit requests for all contract agreements being drawn up and responsible for the process end to end for signature and filing.
• Negotiate best rates for sales events
• Build event budget and input to overall sales budget plan
• Manage and maintain Caravan and other event collateral
• Manage in-store, dealer, new market and other retail events
• Conceptualize and Execute with Sales teams events and activities to meet targets
• Negotiate the best terms with all stakeholders to ensure the highest revenue margins are achieved with the lowest cost for Digicel products and commissions and gain the necessary approvals for the relevant Directors/Managers before any commitments are made.
• Liaise with the marketing team to coordinate and execute all new sales events acquired before handing over and requirements for any campaigns/promotions approved for new vendors/partners.
• Prepare sales quotations and other administrative documents required to close new business opportunities
• Execute administrative duties required to achieve your objectives and targets
• Other duties required to achieve strategic goals

What you’ll need to succeed in this job

Qualifications:

• Tertiary level education in Marketing, Sales , Business Administration or Social Sciences
• At least three (3) years or more  experience in successful  business to business sales with a proven track record of achieving and exceeding set targets
• Basic Project management skills will be an asset
• Event Management skills

Functional Skills:

• Very business skills and acumen
• Strong Task & Team orientation
• Strong results and collaboration
• Excellent verbal and written communication skills
• Excellent Interpersonal skills
• Innovative, resourceful and self-motivated
• Customer-centric with a passion for delivering exceptional service
• Goal oriented  and driven towards success
• Strong  computer skills including the full suite of Microsoft Office solutions is mandatory
• Strong Time Management skills
• Basic Project management skills
• Must own a reliable motor vehicle

Apply Now

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