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Cable & Wireless Communications Vacancy

Cable & Wireless Communications Vacancy

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About the job

Purpose of the Role

As a Customer Loyalty Specialist; the candidate must engage with customers requesting cancelation of service and therefore need to listen to the customer’s concerns, build a rapport with the customer and take ownership of resolving the customer’s issue/s to the end while utilizing the available Retention toolkit to persuade them to keep their services with Flow; while providing the highest quality of customer service

Main Responsibilities

• Answer calls from customers requesting cancellation of service within the set service level.
• Take ownership of building a relationship with the customer and be the key point of contact until all pending issues are resolved.
• Utilize available toolkit to persuade customers to retain existing services.
•  Close the loop on customer issues by driving the resolution process end to end, while keeping the customer informed of progress until issue is resolved.
• ·Achieve KPI’s such as Save rate, Survival rate, cost to save, TNPS among the other operational metrics
• Adhere to all processes and protocols in the dispensation of daily duties.

Cable & Wireless Communications Vacancy

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Specifications

• CPU Speed2GHz
• Weight (g)192
• Audio Playback Time (Hours)Up to 109
• CPU TypeOcta-Core

Specifications Detail

Processor

• CPU Speed2GHz
• CPU TypeOcta-Core

Display

• Size (Main_Display)166.3mm (6.5″)
• Resolution (Main Display)720 x 1600 (HD+)
• Technology (Main Display)PLS TFT LCD
• Color Depth (Main Display)16M

Camera

• Rear Camera – Resolution (Multiple)48.0 MP + 8.0 MP + 2.0 MP + 2.0 MP
• Rear Camera – F Number (Multiple)F2.0 , F2.2 , F2.4 , F2.4
• Main Camera – Auto FocusYes
• Rear Camera – OISNo
• Rear Camera ZoomDigital Zoom up to 8x
• Front Camera – Resolution13.0 MP
• Front Camera – F NumberF2.2
• Front Camera – Auto FocusNo
• Front Camera – OISNo
• Main Camera – FlashYes
• Front Camera – FlashNo
• Video Recording ResolutionFHD (1920 x 1080) @30fps

Memory

• RAM_Size (GB)4
• ROM Size (GB)64
• Available Memory (GB) *48.4
• External Memory SupportMicroSD (Up to 512GB)

Network/Bearer

• Number of SIMDual-SIM
• SIM sizeNano-SIM (4FF)
• SIM Slot TypeSIM 1 + SIM 2 + MicroSD
• Infra2G GSM, 3G WCDMA, 4G LTE FDD, 4G LTE TDD
• 2G GSMGSM850, GSM900, DCS1800, PCS1900
• 3G UMTSB1(2100), B2(1900), B5(850), B8(900)
• 4G FDD LTEB1(2100), B2(1900), B3(1800), B5(850), B7(2600), B8(900), B20(800), B28(700)
• 4G TDD LTEB38(2600), B40(2300), B41(2500)

Connectivity

• ANT+No
• USB InterfaceUSB Type-C
• USB VersionUSB 2.0
• Location TechnologyGPS, Glonass, Beidou, Galileo
• Earjack3.5mm Stereo
• MHLNo
• Wi-Fi802.11 a/b/g/n/ac 2.4+5GHz
• Wi-Fi DirectYes
• Bluetooth VersionBluetooth v5.0 (LE up to 2 Mbps)
• NFCNo
• PC Sync.Smart Switch (PC version)

OS

• Android

General Information

• Form FactorTouch Bar

Sensors

• Accelerometer, Fingerprint Sensor, Gyro Sensor, Geomagnetic Sensor, Proximity Sensor, Virtual Light Sensing

Physical specification

• Dimension (HxWxD, mm)163.7 x 75.3 x 8.9
• Weight (g)192

Battery

• Internet Usage Time(LTE) (Hours)Up to 23
• Internet Usage Time(Wi-Fi) (Hours)Up to 23
• Video Playback Time (Hours)Up to 21
• Battery Capacity (mAh, Typical)5000
• RemovableNo
• Audio Playback Time (Hours)Up to 109
• Talk Time (4G LTE) (Hours)Up to 54

Audio and Video

• Stereo SupportNo
• Video Playing FormatMP4, M4V, 3GP, 3G2, WMV, ASF, AVI, FLV, MKV, WEBM
• Video Playing ResolutionFHD (1920 x 1080) @60fps
• Audio Playing FormatMP3, M4A, 3GA, AAC, OGG, OGA, WAV, WMA, AMR, AWB, FLAC, MID, MIDI, XMF, MXMF, IMY, RTTTL, RTX, OTA

Services and Applications

• Gear SupportGalaxy Buds, Galaxy Fit, Galaxy Watch, Galaxy Watch Active, Galaxy Watch Active2, Gear Circle (Manager Support), Gear Fit, Gear Fit2, Gear Fit2 Pro, Gear Sport, Gear1, Gear2, Gear2 Neo, Gear S, Gear S2, Gear S3, Gear IconX, Gear IconX (2018)
• Samsung DeX SupportNo
• Mobile TVNo

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