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Digicel Careers November 2020

Digicel Careers November 2020

Multimedia Journalist

Digicel

Apply Now

Description

As the  Multimedia Journalist,  you will be responsible to help develop our coverage of major news and events across T&T, the region, and globally.

Company description:

Digicel Group Limited

Job description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit http://www.digicelgroup.com for more.

Job Title: Multimedia Journalist

Primary objective of the job: 

As the Multimedia Journalist, you will be responsible to help develop our coverage of major news and events across T&T, the region, and globally. Generate great ideas, write engaging copy and produce compelling photographs and video for our website. Assist with coordination of content on the site, as well as coordination of our product across social media.

Main Duties and Responsibilities:

• Produce exclusive and engaging content for Loop TT across all sections and manage this content through to publication and social media dissemination.
• Attend press social events, conferences, seminars, meetings, and any other relevant events if required to make contacts, generate stories, and increase brand awareness for Loop
• Create live digital content; share copy, video, photo on location
• Produce multi-media content packages including video and images where possible to maximize engagement on all content where appropriate and possible
• Produce weekly and monthly content plans to boost traffic and engagement
• Proof read and edit freelance, news wire and PR copy for publication on Loop TT
• Ensure that applicable KPI targets are met or exceeded consistently.
• Manage the website, app and social media platforms when required
• Use digital analytics tools such as Google Analytics and Parse.ly for reporting and to inform editorial plans
• Work closely with the Content Manager to optimize all content and to boost user engagement and dwell times
• Liaise constantly with content managers and reporters in other Loop markets to share content, optimize opportunities and generate content ideas across the region.
• Work closely with the Trend marketing and sales departments and Digicel personnel to promote the Loop brand and capitalize on commercial opportunities
• Develop and execute on commercial content where necessary
• Ensure all duties are conducted with the highest standards of ethics, integrity and professionalism
• Work in accordance with guidelines and directives set by Loop/Trend Media
• Abide by recognized journalism practices and legal best practice

Academic qualifications and experience required:

• First degree in Journalism, Communication Studies, Digital Media, Politics, English or related discipline is desired
• Experience working in digital media would be considered an asset

Functional Skills:

• Superb attention to detail and strong analytical skills.
• Exceptional written and verbal communication skills.
• Demonstrate strategic thinking
• Flexible and willing to adapt to constant changes
• Effective time management skills
• Handles challenges well, and is able to work in a high pressure environment and deliver results to tight deadlines in a fast paced and dynamic environment.
• Work well in cross-functional teams.
• Possess strong creativity, energy, and intelligence.

Apply Now

Digicel Careers November 2020

Study Zone Institute – We care for all learners

Feel at home and achieve success. Having problems with Mathematics, English, POB, POA, Biology, Physics, Chemistry and other subjects? We at Study Zone Institute are here to help. Our personalised lessons target the weak areas of students using specific strategies. Contact us via phone or WhatsApp at 868-766-9003 or 868-782-4808, or email us at contact@studyzoneinstitute.com.

Digicel Careers November 2020

Writer

Digicel

Apply Now

Description

As the Writer ,  you will be responsible for supporting the Head of Public Relations in achieving the PR objectives of the company, with a heavy focus on writing deliverables.

Company description:

Digicel Group Limited

Job description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit http://www.digicelgroup.com for more.

Job Title: Writer  

Primary objective of the job: 

As the Writer, you will be responsible for supporting the Head of Public Relations in achieving the PR objectives of the company, with a heavy focus on writing deliverables. Create and oversee the company’s written PR content to ensure consistency of messaging, quality of correspondence and alignment to brand values and standards. Constantly search for opportunities to write & strategically disseminate PR pieces to influence the behavior and sentiment of various targeted audiences and to promote Digicel’s brand, products, services and personnel.

Main Duties and Responsibilities:

• Creation of written thought leadership pieces for various departments and personnel across the business
• Search for opportunities to have Digicel PR stories and thought leadership pieces landed in appropriate and strategic publications, including but not limited to: blogs, social media, magazines, vlogs, LinkedIn, internal communications, press & other print and digital media
• Work with various departments to ensure positive PR and high visibility of various initiatives through the creation of written content such as customer scripts, marketing material, press releases + statements, high-level correspondence
• Proof reading documents to ensure accuracy of information, grammar, spelling, punctuation, use of language etc.
• Always be up to date with industry news and new technologies to ensure that Digicel is innovative and well placed.
• Create presentations for Head of PR, Consumer Director, CEO and other key personnel
• Be a thought leader in digital and help influence the direction of the business upon consultation with Head of PR.

Academic qualifications and experience required:

• Certification from recognized institution in either Communications, Public Relations, Journalism or Marketing.
• Three years professional experience in writing: engaging content corporate scripts, press releases, executive speeches, memos, presentations, corporate articles, topical creative content, video scripts, Public Service Announcements, corporate statements
• Excellent knowledge of Microsoft Word and PowerPoint
• Knowledge of technology related to telecommunications, technology, digital apps knowledge that spans across a range of digital channels and products including digital advertising, social media and apps development

Functional Skills:

• Be able to conduct interviews and research facts and statistics to substantiate written content
• Be ambitious, driven and self-motivated, and able to execute tasks and deliver on time with little to no supervision.
• Must be able to take instruction, direction and accept criticism of creative outputs.
• Be passionate about storytelling and possess a high level of creativity and creative writing skills
• Have the ability to multitask and work on numerous pieces of content simultaneously
• Understanding of the industry and be able to interpret and convert high-level technical jargon into easily understandable, relatable pieces of content for the public in an appealing format
• Must know how to navigate the media industries to land content in press, magazines, blogs, journals and other key feature placements.
• Must have a superb grasp of language and grammar, with an expansive vocabulary and ability to utilize various writing styles and tones
• Must be able to write quickly and precisely- the ability to quickly produce content is critical
• Be able to maintain confidentiality in handling highly sensitive and privileged information

Apply Now

Digicel Careers November 2020

Customer Service Call Agent Vacancy

Minimum of 4 O’Levels including English, Responsible for answering and dealing with incoming telephone calls. 1-2 years previous experience working in a high-volume inbound call centre environment. Customer Service training an asset. Excellent literacy, listening and verbal communication skills. Courteous and friendly professional telephone manner essential.

Digicel Careers November 2020

Ad Operations Executive

Digicel

Apply Now

Description

The Ad Operations Executive is primarily responsible for the campaign management processes which includes but is not limited to campaign strategy; tagging recommendations; attribution; delivery management (pacing, budget, spend); analysis and reporting.

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.Visit http://www.digicelgroup.com for more.

Job description:

Job Title: Ad Operations Executive

Primary objective of the job: The Ad Operations Executive is primarily responsible for the campaign management processes which includes but is not limited to campaign strategy; tagging recommendations; attribution; delivery management (pacing, budget, spend); analysis and reporting. This individual will be assigned to a group of Account Managers from the Client Services Team/Markets and will be responsible for their post sales activities.

Main Duties and Responsibilities:

• Manage complex projects ensuring that all ad campaigns starting in the pre-sales stage all the way through a campaign execution are booked accurately and in a way that meet client objectives
• Support the assigned Account Managers to develop retention strategies, including the development of key customer campaigns such as up-sell and win-back offers
• Work closely with sales, marketing, content, creative and technical teams towards the creation and implementation of custom advertising solutions
• Manage & lead the communication process with external parties/vendors and request purchase order submissions for campaigns
• Assign and monitor campaign tasks/tickets based on workflows to supporting teams
• Monitor all live campaigns
• Manage the implementation, tracking and measurement of integrated marketing campaigns, on time and within budget
• Implement third party ad tracking pixels to account for view ability, engagement, and targeting
• Ensure each campaign has clear metrics as agreed with the client and sales team and ensure that campaigns are achieving appropriate return on investment in line with campaign goals.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to the account managers clients services team
• Deliver weekly optimization and monthly reporting of results against metrics, including use of web analysis tools that includes but are not limited to Google Analytics, email data reports, KPI report evaluations and, DFP Campaign Portal.
• Carry out post campaign analysis to report KPIs and distribute learning for future campaigns
• Prepare end of month reports on campaign KPI’s
• Keep management informed by submitting activity and results reports, such as weekly and monthly reports
• Manage the master plan of activity to ensure that individual campaigns dovetail effectively without duplication or over-exposure whilst still achieving individual campaign objectives
• Manage communications and campaigns for partner agencies
• Providing real-time campaign crisis resolution and support for Sales Managers and their respective accounts
• Provide accurate and timely business intelligence reports, as requested by Senior Staff, on a daily, weekly or monthly basis, as directed.
• Complete projects as assigned

Academic qualifications and experience required:

• Bachelor’s Degree in Business, Marketing or Science (or equivalent professional qualification)

• 1-2 years relevant work experience in ad trafficking or media/advertising
• Experience with ad-serving, DSP, video, and rich media vendor tools preferred.

• Excellent Time management skills and great attention to detail.
• Ability to work well under pressure and highly detailed oriented
• Excellent interpersonal skills needed to work in a cross functional company environment

Functional Skills:

• Familiarity with Flash, SQL, HTML, iFrame/JavaScript, audio/video files, etc.
• Familiarity with commercial ad serving systems including DFP
• High attention to detail with superior organizational skills and ability to prioritize and focus.
• Strong multi-tasking abilities.
• Working knowledge of Microsoft Product Suite: Excel, Word, PPT, Access
• Excellent analytical and problem solving skills along with good communication skills
• Thorough understanding of, and interest in online advertising.
• Basic understanding of Telco and Digital marketing environment

Apply Now

Digicel Careers November 2020

PTSC Permanent Jobs November 2020

Close for application: NOVEMBER 13, 2020 Please note only shortlisted candidates will be contacted. The Public Transport Service Corporation (PTSC), in its drive towards improving and expanding its services, is pleased to invite applications for the following PERMANENT positions : PARTS CLERK I and Clerk II – (Procurement and logistics)

Digicel Careers November 2020

Customer Care Support Manager

Digicel

Apply Now

Description

The  Customer Care Support Manager  will be responsible for coaching and monitoring call center employees to ensure that Goals and Objectives set for Centre and staff members are met.

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out. Visit http://www.digicelgroup.com for more.

Job description:

Job Title: Customer Care Support Manager

Primary objective of the job: 

The Customer Care Support Manager will be responsible for coaching and monitoring call center employees to ensure that Goals and Objectives set for Centre and staff members are met. They will also approve adjustments to customers’ accounts and resolve escalated queries and complaints.

*Please note that the successful candidate will be required to work on a shift system.

The Company operates in an industry that works, and in which customers require support, twenty-four (24) hours per day, seven (7) days a week.  Given the nature of the industry, you are required to work in accordance with the Company’s scheduled hour.

Main Duties and Responsibilities:

• Records all agent/technical/customer concerns which occur throughout the day,; analyses all customer/departmental issues occurring throughout the week, and ensures that agent Productivity /Attendance Reports are up to date.
• Credits/Accounts/Monitors to ensure that timely adjustments are made to affected accounts; correct posting of payments to post-paid accounts, and  that effective credit counselling is offered to the affected customers.
• Ensures that the Call Centre is properly staffed to manage projected call volumes.
• Manages the quality performance of the Centre via Team Leader management/dutie
• Informs the relevant Departments of customer/technical/agents concerns to seek the necessary information that would assist in appropriate distribution of information from the Centre to the Customer Base.
• Ensures that proper coaching is done to identify strengths and areas for improvement of the team leaders/agents, and that activities are planned and executed in order to develop the team leaders and agents, personally and professionally.
• Achieves Customer Satisfaction Index by Calibrating Team Leader and Quality Assurance.
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
• Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.

Academic qualifications and experience required:

• Bachelor’s Degree in Management Studies or Equivalent with at least one year’s supervisory experience.

• Experience in and with the mobile telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements

Functional Skills:

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Strong communication (oral and written) and interpersonal skills.
• Ability to relate to a diverse working environment.

Apply Now

Digicel Careers November 2020

Heritage Petroleum Co Ltd Vacancies

CLOSING DATE FOR APPLICATIONS: 15TH NOVEMBER 2020. We appreciate the interest shown by all candidates. However, we wish to advise that only suitable candidates will be contacted. Heritage Petroleum Company Limited is Trinidad & Tobago’s newest state-owned, emerging oil and gas company. The company aims to focus on exploration, development, production and marketing of crude oil.

Digicel Careers November 2020

Lopinot Pastelle Goes Global – Sweet TnT Magazine

Lopinot pastelle goes global after Tourism Trinidad Limited and the global tourism family launch campaign . At a time when the coronavirus pandemic has hit the global tourism sector, Tourism Trinidad Limited (TTL) and United Nations World Tourism Organization (UNWTO) launched a campaign on Friday June 23, 2020.

Aquaponics systems made for organic food, less bills

Imagine this. You walk out to your garden, porch, your office or even your room and hear the soothing sound of falling water. You see fishes swimming and organic lettuce, broccoli or even strawberries growing. Sounds amazing right? Doesn’t sound possible? Well it is. Dillon Kurban is co-director of 3D Aquaponic Solutions.

Roti shops the life savers for curry

“Hurry, hurry, come for curry,” said calypsonians Dave “Booker” Martin and Byron Lee and The Dragonaires in their old school hits. Every Divali, the lines at roti shops overflow onto the pavements of Trinidad and Tobago. At Hosein’s Roti Shop on Independence Square in Port of Spain you can see hungry customers securing their spots just to reach the cashier.

10 best phones on Amazon

Here is a list of 20 of the best phones on Amazon.com for 2020. Check with your service provider for further details. 2020 is the year of the digital device. It moved from being just for making calls and the occasional selfie to a true pocket computer.

20 best selling tablets on AMAZON 2020

As parents and students work and study from home, virtually portable devices are hot ticket items right now. Families need more than one laptop, smartphone and tablet with the need for online classes and meetings to be held. A tablet may prove to be a cost effective alternative to a desktop computer or laptop.

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