JMMB Vacancies November 2022

The incumbent is responsible for the preparation and submission of all client applications. They will also assist in the disbursement of all approved Loans within the stipulated time frame.

Job Purpose & Summary:

The incumbent is responsible for the preparation and submission of all client applications. They will also assist in the disbursement of all approved loans within the stipulated timeframe, adhering to documented policies and procedures, ensuring the JMMB Express Finance’s interest is protected and that the security documentation of all approved credit facilities are in accordance with credit conditions and the Company’s standards.

Duties and Responsibilities:

• Preparation of loan process documents in accordance with credit approvals and ensure that they are submitted to credit risk in a timely manner.  Review client documents for accuracy and completeness prior to submission to credit risk
• Post customer’s remittance on a daily basis or as required.
• Advise customers of application status on an ongoing basis.
• Scrutinize disbursement documents to ensure authenticity and accuracy; escalate matters accordingly.
• Make courtesy calls after loan disbursements in a timely and professional manner. Ensures customer experience is satisfactory and are notified of first payment date and amount.
• Performs other administrative duties in respect of the JMMB Express Finance’s Loan portfolio and other credit activities. This may include but is not limited to; filing, report generation etc.

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Required Qualifications/Experience:

• Minimum of GCE ‘A’ Level subjects or Diploma in Business.
• Minimum of two (2) years’ working experience in Customer Service
• Any prior knowledge of sales, lending process, practices and procedures would be an asset

Skills:

• Excellent interpersonal and communication skills, both written and oral
• Highly organized; keen attention to details and accuracy; the ability to work well under pressure
• Ability to effectively interact with individuals of all levels, both internally and externally
• Ability to work within a team environment.
• Demonstrates reliability, dependability, flexibility and openness
• Proficiency in a Bank’s operating system will be an asset
• Working knowledge of Microsoft Office applications: Word, Excel, PowerPoint. Etc

Behavioural Competencies:

• Solution oriented expert
• Actively live our core values as enshrined in the Vision of Love
• Extraordinary leader working in the best interest of all

JMMB Vacancies November 2022

Interviews Clients, hears their concerns, assesses the situation and provides financial advice for the development of their respective investment portfolios towards helping them meet their financial goals.

Job Purpose & Summary:

Interviews Clients, hears their concerns, assesses the situation and provides financial advice for the development of their respective investment portfolios towards helping them meet their financial goals. Owns and manages all leads coming from marketing focusing on funnelling through the Lead Management System to conversion.  Addresses all queries outside express transaction regarding the clients’ financial solutions and goals. Through this process, Group products and services are promoted and sold.

Duties and Responsibilities:

• Conducts FPC Goal planning conversations with leads/prospects
• Focus on follow up with leads/prospects until they go into a branch or forward information electronically to close
• Owns the targeted conversion ratio
• Provides feedback to the Company based on information gleaned during daily interaction with clients, via reports to the Client Care Supervisor.
• Answers inbound client contacts and logs contact details per procedures.
• Initiate outbound client contacts and logs contact details per procedures.
• Conducts FPC Goal planning conversations with leads/prospects
• Focus on follow up with leads/prospects until they go into a branch or forward information electronically to close
• Owns the targeted conversion ratio
• Provides feedback to the Company based on information gleaned during daily interaction with clients, via reports to the Client Care Supervisor.
• Responds to all enquiries received via the telephone or the internet.  Example information on:

a) Rates being used by companies within the JMMB Group
b) Products/services
c) Regulatory agency requirements.
d) Completing on-boarding documents
e) Market Condition
f)  Government issues/paper
g) Rumours/Complaints
h) Transaction processing
i)  Financial planning
j)  Portfolio recommendations
k) Any other as presented by clients

• Refers Client to Branch or other in-house expertise, as is appropriate and necessary
• Acts as one of the mediums for disseminating, authorized information to clients.
• Interviews Clients as part of the needs discovery process (e.g. clarify current financial position, identify their level of risk tolerance), hears their concerns and assess presented situations.
• Presents and discusses solutions relevant to identified needs, providing financial advice which excites and guide clients in planning their financial portfolios to achieve their financial goals.
• Has a clear, precise conversation with each Client to help to him/her make appropriate choices, preferably with JMMB Group products/services (e.g. understand financial concepts, the options available, understand the risk involved in making investments
• Analyses current policies and methods of operations for quality, efficiency and cost considerations, in order to identify and recommend opportunities for continuous improvement.
• Meets performance goals and completes IBSC as required
• Attends and actively participates in meetings and training sessions assigned
• Performs any other duties which may be assigned from time to time.

Education, Training & Work Experience Required:

• First Degree in a Business related discipline, for example – Finance, Economics, or Accounting
• Licensed by the Financial Services Commission or a suitable candidate for licensing.
•  At least three years’ work experience in Customer Service, in a financial institution. Experience with money market operations would be a distinct asset.
• Working knowledge of financial sector instruments, laws, regulations, ethics and professional jargon.
• Working knowledge of Cisco or other call centre telephone system would be a distinct asset.

Skills:

• Excellent oral communication skills.  Highly proficient in written communication. Working knowledge of one of the major foreign languages would be an asset
• Experience in Sales
• Knowledge and understanding of Call Centre technology. Certified or in pursuit of course in Telephone Operation.
• Proficient in the use of computers, particularly spreadsheets and word-processing

The Client Relationship Officer Interviews Clients, hears their concerns, assesses the situation and provides financial advice for the development of their respective investment portfolios towards helping them meet their financial goals.

Job Purpose & Summary:

The Client Relationship Officer Interviews Clients, hears their concerns, assesses the situation and provides financial advice for the development of their respective investment portfolios towards helping them meet their financial goals.

Duties and Responsibilities:

• Participates in Branch/Company sales, marketing, and public relations activities, to meet its targets for profitability and market share through but not limited to:
• -Utilizing personal and business resources and networks to create a list of prospective clients, within the immediate and wider communities.
• -Makes direct contact with new and existing clients where appropriate, and offers investment solutions
• Advises in Branch Clients as well as builds a pipeline of new clients based on referrals, visits and other client acquisition strategies
• Establishes a personal sales plan for business development (cross-selling and up-selling), identifying performance targets for agreement with Team Leader
• Interviews Clients and provides them with financial advice that excites, empowers and guides them in planning their financial portfolios to achieve their financial goals.
• Has clear, precise conversations with Clients to help them make appropriate choices (e.g. identify their level of risk tolerance, the optimum investment allocation, understand financial concepts, the options available, understand the risk involved in making investments).
• Negotiates possible solutions for Clients based on the use of JMMB’s products/services generates agreed investment plan for Client.
• Open new Client accounts and processes Client transactions as per their requests and in-keeping with the law and JMMB Client Care standards.
• Send updates to clients with respect to their portfolio or general market activities

Education, Training & Work Experience Required:

• First Degree in Business, Finance or Economics.
• Licensed by the Financial Services Commission, or a suitable candidate for licensing.
• Working knowledge of financial sector instruments, laws, regulations, ethics and professional jargon
• Proven track record in sales and in building a portfolio of clients
• Experience in the development of personal financial plans and investment products

Skills:

• High level of computer literacy and skills.
• High level of oral and written communication skills. Alert to non-verbal communication.
• Minimum of five years’ working experience, preferably in a financial institution. Experience with Money Market Operations would be an asset.

Behavioural Competencies:

• Promotes the JMMB’s philosophy of the Vision of Love and its unique culture.
• Promotes the Project Management culture for the transformation and continuous improvement of the JMMB and its associated companies.
• Solution oriented expert
• Actively live our core values as enshrined in the Vision of Love
• Extraordinary leader working in the best interest of all
• JMMB’s defined Leadership competencies