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Tele-collector Vacancy, Tele-collector Vacancy, Tele-collector Vacancy, Tele-collector Vacancy

Tele-collector Vacancy

On Contract

Apply Now

(Full-time and Part-time Opportunity) – Tele-collector (On Contract) is responsible for initiating calls with delinquent debtors by phone, mail or messaging to collect payments and settle accounts.

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We are a small but dynamic, industry-leading Group of Companies specialising in Credit & Risk within the Financial Services Sector

We are a fast-paced, results-oriented Company looking for a driven, self-motivated, persistent, assertive, engaging, independent professional who can excel in a high-volume outreach environment. If this sounds like you, then we look forward to receiving your application!

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Responsibilities and Accountabilities:

The Telecollector has responsibility and accountability for the effective and efficient management of his/her designated portfolio. To perform successfully in the job, the individual in this role will preserve and enhance the company’s reputation and profitability by maintaining the highest standards of customer service during the collections processes.

The Tele-collector must possess current knowledge of the Company’s collections and recoveries systems, policies and procedures, with strict adherence to said policies and procedures in order to effectively execute the following functions:

• Action and document a specified minimum number of accounts daily, as determined by Management.
• Liaise directly with debtors and clients (where applicable) and executes the following activities including but not limited to:
• Negotiate settlement of outstanding debts.

1. Initiate or recommend further recovery action to achieve settlement of debts in the shortest possible                    time frames.
2. Anticipate and overcome stalls/objections and advise on possible solutions for repayment based on                      the debtor’s financial circumstances.
3. Provide justification to Management for further re-allocation and/or escalation.

• Provide regular updates and reports to Management on requests, queries and issues within agreed timelines.
• Continuously review and familiarise his/herself with the portfolio of accounts in order to maximise results.
• Ensure databases are updated timely and accurately.
• Perform other duties that may be assigned.

Education & Experience:

• A minimum of Two (2) Advanced/CAPE subjects OR an Associate Degree in Business Management, Finance, Accounting or a related field from a recognised, accredited institution.
• IACC/ACA’s Professional Collection Specialist Certificate or similar qualification would be considered an asset.
• Sound knowledge and understanding of standard Credit and Collections procedures.
• A minimum of three (3) years’ working experience, two (2) years of which must be as a Collections Representative.
• A minimum of two (2) years’ experience in a Contact Centre managing large volumes of outbound calls.
• Sound experience in meeting personal/team quantitative and qualitative targets.
• Proven experience and proficiency in Microsoft Office applications.

Experience working within the region would be considered an asset

We would like to thank all candidates for their application however only shortlisted candidates will be contacted.

We invite applications from Nationals of Trinidad and Tobago only.

Tele-collector Vacancy

Apply Now

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