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July 22, 2020 at 6:56 pm #846156nicolas9406Participant
Digicel Vacancies July 2020
Digicel Vacancies July 2020
Technical Reporting Analyst
Digicel
Apply Now
Description
As the Technical Reporting Analyst, you will have two (2) key functions:
Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.
After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.
Visit http://www.digicelgroup.com for more information
Job Title: Technical Reporting Analyst
Location: Trinidad
Summary/Objective:
As the Technical Reporting Analyst, you will have two (2) key functions:
- You will be responsible for maintaining a high level of integrity of all reporting data being collected, stored and manipulated for Business Reporting. This includes:
- Accuracy
- Quality
- Timeliness of availability
- You will be responsible for maintenance and onsite support of the following systems: tableau database, Ericsson OSS, U2000, ZTE EMS.
Main Duties & Responsibilities:
- Maintenance & Support – Ensuring all daily maintenance tasks and routine data checks on the various data interfaces are completed. All discrepancies must be addressed and followed up on with users and relevant departments for resolution within the determined SLA currently 9:00am. Maintain KPI scripts that format node data towards database structures. Changes may be required due to node software updates, new node deployments, new KPI requirements and data formatting changes.
- Service Delivery – Address trouble tickets from the Service desk as they arise within SLA. Ensure all tickets contain accurate categories / updates / wrap codes and resolutions.Conduct routines on the systems used to store and present the KPI data. Store and maintain the data used on these systems
- Reporting – Create, design and maintain reports and procedures based on data being collected according to user requirements and according to report development and security procedures. All documentation must also be maintained such as report register and report descriptions.
- Database structure – Core understanding of source and destination of data as it relates to the core business requirements both from network and related applications.
- Network KPI Reporting – Design and implement adequate solutions to scale and cope with the variety of technical data sources that are needed to calculate network KPIs. Creation of network KPI reports on an array of views, html, tableau, powerBI etc.
- Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.
Qualifications:
- Bachelor’s Degree in Electrical/Communications Engineering or Applied Physics
- A minimum of 2 -3 years’ experience in a similar environment
- Knowledge of Mobile Radio Planning and Optimization practices would be an asset
- Strong working knowledge with at least 1 year experience in SQL & PL/SQL
- Core database concepts:
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- Database design
- Design and Understand Data Flow and Entity Relationship Diagrams
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- An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements
Functional Skills:
- Attentive to detail
- Self-motivated and result-oriented approach to work
- Strong organizational skills
- Ability to multi-task and deliver against competing priorities
- Ability to build strong relationships and work as part of inter-disciplinary teams
- Ability to strive in a fast-paced and demanding service environment
- Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
- Confidentiality and trustworthiness.
- Initiative and resourcefulness in the conduct of duties.
- Strong communication (oral and written) and interpersonal skills.
- Ability to relate to a diverse working environment.
Digicel Vacancies July 2020
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