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Customer Service Representative Vacancy, Customer Service Representative Vacancy, Customer Service Representative Vacancy, Customer Service Representative Vacancy

Customer Service Representative (Service Centre)

A.S. Bryden & Sons (Trinidad) Limited

Apply Now

This role is responsible for handle incoming customer complaints made via telephone, fax and e-mail as well as create and update all customer service card records and efficiently schedule the Service Technicians for home visits.

A.S. Bryden & Sons (Trinidad) Limited

We are seeking to recruit a suitable candidate for the following position in the Home & Hardware Division:

Customer Service Representative (Service Centre)

Road Sales Representative Vacancy

Salary $10,000 – $20,000/month. Click the link to view a full job description and application details.

Major Responsibilities & Accountabilities:  

• Checks and responds to telephone calls, emails, faxed correspondences and social media communications on a daily basis effectively handling all customer inquiries and complaints with the highest degree of courtesy and professionalism
• Maintains strong knowledge of Home and Hardware portfolio of products so as to offer advice to customers on basic troubleshooting
• Communicates with the Service Technicians and Service Centre Supervisor daily, to ensure the successful assignment of service jobs and completion of service repairs within the company’s approved timelines
• Contacts customers on a daily basis and efficiently schedules home service visits for large appliance repairs within 24 hours of receipt of the complaint to ensure maximum technician productivity and customer satisfaction
• Opens and closes service jobs in VAI (S2K) daily and updates the system with customer information, complaint details, technician reports, findings, remedies and notes
• Provides updates to Retailers within 24 hours after the completion of customer repairs
• Makes courtesy calls to customers on a daily basis to follow-up post completion of service repairs
• Communicate with the Service Centre Supervisor on difficult customers, scheduling challenges, and/or any matter that require resolutions and intervention by a Supervisor
• Follow up with the Spare Parts Supervisor on parts orders and provide customers with timely updates on outstanding repairs and pending parts orders
• Assists with telephone inquiries on parts inquiries, pricing and availability

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Knowledge & Experience:

• A minimum of five (5) CXC passes, including Mathematics and English
• A minimum of two (2) years of experience in a similar role
• Proficient with Microsoft Office applications and any other related software

Key Competencies:

• Excellent interpersonal and communication skills (both verbal and written
• Courteous and professional mannerisms
• Good organizational skills and multi-tasking capabilities
• Good team player
• Resourceful and has initiative

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Thank you for your interest, but please note that only shortlisted candidates will be contacted.

Customer Service Representative (Service Centre)

Apply Now

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About this item

U.S. and Puerto Rico Compatible Only

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2 GB RAM with 8 GB Storage

WiFi: 2.4/5GHz 802.11 a/b/g/n/ac MIMO

Compatible with Google Assistant

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