Tagged: ADMINISTRATIVE, Barataria, Career Opportunity, CUSTOMER SERVICE, CUSTOMER SERVICE REPRESENTATIVE, Customer Service Representative (Service Centre), Customer Service Representative Job, CUSTOMER SERVICE REPRESENTATIVE VACANCY, employment, employment opportunity, Full Time, job opportunity, jobs, jobs in trinidad and tobago, marketing, Sales, Sales Representative, San Juan, TELEMARKETING, tobago, Trinidad, Trinidad and Tobago, Vacancies, vacancy, work
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November 13, 2024 at 3:51 pm #1022900rosaurahundleyMember
Customer Service Representative Vacancy, Customer Service Representative Vacancy, Customer Service Representative Vacancy, Customer Service Representative Vacancy
Customer Service Representative (Service Centre)
A.S. Bryden & Sons (Trinidad) Limited
Apply Now
This role is responsible for handle incoming customer complaints made via telephone, fax and e-mail as well as create and update all customer service card records and efficiently schedule the Service Technicians for home visits.
A.S. Bryden & Sons (Trinidad) Limited
We are seeking to recruit a suitable candidate for the following position in the Home & Hardware Division:
Customer Service Representative (Service Centre)
Road Sales Representative VacancySalary $10,000 – $20,000/month. Click the link to view a full job description and application details.Major Responsibilities & Accountabilities:
- Checks and responds to telephone calls, emails, faxed correspondences and social media communications on a daily basis effectively handling all customer inquiries and complaints with the highest degree of courtesy and professionalism
- Maintains strong knowledge of Home and Hardware portfolio of products so as to offer advice to customers on basic troubleshooting
- Communicates with the Service Technicians and Service Centre Supervisor daily, to ensure the successful assignment of service jobs and completion of service repairs within the company’s approved timelines
- Contacts customers on a daily basis and efficiently schedules home service visits for large appliance repairs within 24 hours of receipt of the complaint to ensure maximum technician productivity and customer satisfaction
- Opens and closes service jobs in VAI (S2K) daily and updates the system with customer information, complaint details, technician reports, findings, remedies and notes
- Provides updates to Retailers within 24 hours after the completion of customer repairs
- Makes courtesy calls to customers on a daily basis to follow-up post completion of service repairs
- Communicate with the Service Centre Supervisor on difficult customers, scheduling challenges, and/or any matter that require resolutions and intervention by a Supervisor
- Follow up with the Spare Parts Supervisor on parts orders and provide customers with timely updates on outstanding repairs and pending parts orders
- Assists with telephone inquiries on parts inquiries, pricing and availability
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- A minimum of five (5) CXC passes, including Mathematics and English
- A minimum of two (2) years of experience in a similar role
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- Excellent interpersonal and communication skills (both verbal and written
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Customer Service Representative (Service Centre)
Apply Now
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