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Angostura Limited Customer Service Vacancies, Angostura Limited Customer Service Vacancies, Angostura Limited Customer Service Vacancies, Angostura Limited Customer Service Vacancies

Angostura Limited Customer Service Vacancies

Customer Service Representative – Solera

Angostura Limited

Apply Now

Customer Service Representative

Customer Service Representative

Main Purpose of Job: 

Demonstrating a high level of customer service. Assisting and Creating invoices for customers at Solera, accepting payment from customers & balancing of cash and receipts at the end of the day whilst adhering to Solera Policies and Procedures.

National Flour Mills Trainee Vacancy

NFM has a job vacancy Click the link to view a full job description and application details

Key Duties and Responsibilities in Order of Priority:

1. Demonstrates excellent customer service and promotes good practice within the shop and drive colleagues to achieve same.
2. Required to adhere to Solera Policies and Procedures.
3. Cashing duties inclusive of creating counterpoint invoices an accepting the various methods of payments of Cash/Cheque/Linx/ Credit Cards/ Points etc.
4. Sets up and issues SOLERA Privilege loyalty cards / Whisky Cards etc.
5. Daily Recording of all liquor licenses prepared in the Spirit License Book and ensures all stock and licensing books are always up to date.
6. Counts float in the morning and secures float in the cashier drawer.
7. Processing of e-commence orders.
8. Wipes and dusts all shelves, showcases/display units and product.
9. Packs, arranges and re-arranges all products on the shelf.
10. Replenishes products in the showcase behind the cashier counter.
11. Assists with the restocking of products in the display area daily.
12. Engages/assists customers thoroughly with their inquiries any purchases.
13. Completion of all finance sheets i.e. float handover and balance sheets by the end of their shift.
14. Completes transactions with customers and ensuring the accuracy of the transaction.
15. Balances all receipts daily and adheres to all such Policies and Procedures.
16. Ensures the shop is maintained at a level suitable for customers to receive an excellent experience
17. Informs Manager – Retail Operations or other appropriate manager of any concerns regarding noncompliance, in respect of Scope’s policies and procedures, ensuring that confidentiality is maintained to the highest level
18. Keeps work area clean and tidy

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Required Qualifications & Experience:

• A minimum of Five (5) Ordinary Level Subjects.
• At least 2 years’ customer service experience.
• An equivalent combination of both experience and qualifications will be considered in lieu of minimum qualifications.
• Microsoft Suite. (Excel, Word, and PowerPoint).
• Must be able to work flexible hours—inclusive of Saturdays, Sunday, and Public Holidays.

Required Knowledge/ Skills/ Abilities:

• Working knowledge of the company’s products manufactured and imported will be an asset.
• Excellent Customer Service Skills.
• Excellent communication and interpersonal skills.
• Ability to meet the physical demands of the job (standing for long periods of time, lifting loads of up to 40 pounds etc.)
• Health and Safety awareness

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Angostura Limited Customer Service Vacancies

Apply Now

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Angostura Limited Customer Service Vacancies

Supervisor – Solera

Angostura Limited

Apply Now

Supervisor – Solera

Supervisor

Main Purpose of Job:

Reporting to the Manager – Retail Operations, the Supervisor will be responsible for effectively managing the day to day running of the shop with the aim of achieving optimum profit by maximizing sales and controlling direct shop expenses, while at the same time supporting the growth of the agencies portfolio.

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Key Duties and Responsibilities in Order of Priority:

1. Adheres to Solera Policies and Procedures.
2. To drive and develop a sustainable and profitable Solera business.
3. To be ultimately responsible for cash handling, cash balances, product variances, banking and associated administration, ensuring that all till operations are carried out in accordance with policies and procedures.
4. To manage all aspects of stock preparation; ensuring that the shop is sufficiently stocked. Ensuring accuracy of inventories i.e. physical quantities
5. To demonstrate excellent customer service and promote good practice within the shop and drive the staff to achieve same.
6. To conduct performance development reviews and staff appraisals ensuring the Manager is advised of any identified training needs.
7. Ensure all stock and licensing books are up to date.
8. Processing of e-commence orders.
9. To meet required performance standards and targets, motivating and supporting shop staff in the achievement of Key Performance Indicators.
10. To submit monthly comprehensive reports to the Manager on sales comparison and initiatives for next period.
11. To support the growth of the entire agencies portfolio.
12. To ensure the shop is maintained at the level suitable for customers to receive an exceptional experience
13. To inform Manager – Retail Operations or other appropriate manager of any concerns regarding noncompliance, in respect of Scope’s policies and procedures, ensuring that confidentiality is maintained at all times
14. To arrange the necessary change of décor and maintain upkeep of store as necessary.

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Required Qualifications & Experience:

• First Degree in Business Administration or related field.
• Microsoft Suite. (excel, word and power point).
• 3 -5 years’ Supervisory experience.
• 3 years’ retail or sales experience in a similar field.
• Ability to work flexible hours – inclusive of Saturdays, Sunday and Public Holidays.
• A combination of relevant qualifications and experience may be considered in lieu of minimum requirements.

Required Knowledge/ Skills/ Abilities:

• Working knowledge of company’s products.
• Excellent communication and interpersonal skills.
• Excellent customer service skills.
• Health and Safety awareness.

Kindly submit applications on or before November 24, 2024.

Angostura Limited Customer Service Vacancies

Apply Now

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