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Air Liquide Trinidad & Tobago Vacancy

Air Liquide Trinidad & Tobago Vacancy

Export Market Developer

Air Liquide Trinidad & Tobago Limited

• Unit #2 Point Lisas Business Park, Point Lisas, Trinidad
• 1-868 679 1117

Apply Now

Description

Export Market Developer

General Accountability

The Export Market Developer is responsible for identifying new market opportunities through market research and engaging with potential customers, along with managing existing customer accounts by understanding their (changing) demand requirements, resolving queries and providing timely feedback. The position also manages customer relationships, with the goal of maximising long term sales potential and improving customer retention. The Export Market Developer reports directly to the Commercial & Export Manager.

Job Responsibilities

• Complies with all safety procedures and Company policies; adheres to quality management  standards, regulatory requirements (local & international) and internal controls in managing all market development processes.
• Conducts market research and competitor analysis to gain insights of market needs to support decision making regarding market entry, penetration and pricing strategies.
• Develops strategies for capturing and maintaining new and existing customers by continuously surveying the business environment.
• Identify growth opportunities, business threats and make recommendations to improve market positioning.
• Develops the Market Development Plan and implements tactics to achieve the export strategy, with the following elements: situation analysis, objectives identification, implementation actions and required resources.
• Prepares and presents proposals that meet customer expectations and business objectives.
• Executes equipment and product agreements for new customers.
• Contributes to the development of the annual budget by preparing sales forecasts of customer requirements.
• Optimises and reports regularly on the sales and profitability of customer accounts.
• Develops and strengthens customer relationships through regular remote meetings and biannual visits.
• Leads Customer Experience initiatives
• Provides accurate and timely feedback and support on customers’ queries and claims in accordance with set guidelines.
• Ensures customer database and files are maintained.
• Generates various reports related to the export activity, including but not limited to, monthly projections and weekly customer requirements, monthly and quarterly reports.
• Manages the receivable function by sending customer invoices and statements and following up on payments.
• Manages customer agreements and recommends actions  in compliance with contractual obligations.
• Accepts the delegation of duties within the department, based on appropriate training and development.
• Performs other duties as assigned by management, based on skills and competencies.

Job Specific Skills

• Proven sales and account management track record in achieving financial and non-financial targets
• Professional sales experience working in a high energy, results oriented environment.
• Formal training in customer service management
• Ability to develop and deliver effective and persuasive customer presentations.
• Basic understanding of contract management
• Basic financial skills.
• Advanced skills in Microsoft Office Suite – specifically, Excel.
• Ability to think strategically.
• Strong analytical and problem solving skills.
• Approaches work in a thorough and meticulous manner.
• Excellent  written and verbal communication skills.
• Driven and self motivated, maintaining high levels of output with limited supervision.
• Works well with others in achieving group and company goals.
• May be required to work beyond normal working hours.
• Ability to travel as required.

Qualification and Experience

• An Undergraduate Degree in a Business or Marketing discipline.
• Three (3) to five (5) years experience in a similar position, or in a customer service, sales or marketing position of a manufacturing company.
• Bilingual – ability to write and converse fluently in English and Spanish.
• Previous experience in sales and/or marketing activities for Latin American countries will be an asset.

Apply Now

Air Liquide Trinidad & Tobago Limited

Company Profile

World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 65,000 employees and serves more than 3 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

Air Liquide established a presence in Trinidad & Tobago in May 2002. Air Liquide Trinidad & Tobago Limited operates a robust pipeline network of industrial gas with capabilities of hydrogen and syngas production. This operation provides reliable supply to our many customers in the Point Lisas Industrial Estate as well as through exporting liquefied gases to the Caribbean and Americas. Complementing this is a GLOBAL NETWORK of EXPERTISE and SUPPORT, allowing Air Liquide to provide the best solutions to meet its customers’ needs today and tomorrow

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