Amplia Vacancies January 2022

Responsible for delivering superior customer service in a prompt, respectful and courteous manner, to ensure all customers’ requests or concerns raised through our multichannel Contact Centre are resolved with the highest level of quality.

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MAIN RESPONSIBILITIES
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Responsible for accurately completing application form in our CRM tool and other platforms using the necessary procedures and policies
• Upsell and cross-sell products and services to customers when appropriate
• Maintain procedures and processes for first level problem determination
• Follow up in a timely manner to ensure customer satisfaction
• Provide quick and effective communication of customer issues to superiors
• Make outbound customer calls to promote and sell AMPLIA Communications’ products
• Answer inbound calls to the Customer Operations department
• Attend company events providing physical support with the demonstrating of company products as required

REQUIREMENTS
• Five (5) CSEC passes including Mathematics and English A
• Associate Degree in Computer Science, Information Technology, Information Systems or equivalent job knowledge is an asset
• Contact Centre experience, inbound and outbound/telemarketing will be an asset
• Required to work on a 24hr rotational shift system that includes 4×10 overnight shifts, weekends and public holidays
• Must be in possession of a Police Certificate of Good Character
• Must be fully vaccinated and in possession of a vaccination card showing immunization for Sars-CoV2 (COVID-19)
• Exemplary attendance and punctuality
• Ability to handle difficult customer situations and drive positive customer experiences
• Ability to enforce company policies empathetically
• Excellent attention to detail and multi-tasking abilities
• Must possess strong computer skills and demonstrate proficiency and experience utilizing Microsoft Suite and CRM software
• Must possess superior customer service skills
• Excellent time management and organizational skills
• Adaptable to changing environments
• Positive team spirit, enthusiastic with a strong aptitude and a positive “can do” attitude
• Must possess effective verbal and written communication skills
• Excellent analytical and problem-solving skills
• Must be able to work quickly and efficiently in time sensitive, high pressure situations

primarily responsible for executing the most cost-efficient running of existing and new Facilities belonging to the organization, with strict adherence to the organizations HSE Policies, Procedures and standards.

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MAIN RESPONSIBILITIES

• Delight customers daily in keeping with customer service best practices.
• Manage ‘day-to-day’ facilities and fleet operations, in relation to requests for quotations, purchase orders, invoice processing, budget control and requirements of ongoing projects.
• Execute and manage Preventative Maintenance (P.M.) Schedules
• Maintain relationships with suppliers, landlords and all other stakeholders.
• Address all concerns and maintenance requests made by stakeholders.
• Negotiate with contractors for quotations and Scope of Works.
• Conduct all administrative duties relative to the Operations department.
• Report to Operations Team Lead and Financial Controller on status of projects.
• Ensure all HSE assigned Key Performance Indicators (KPI’s) are fulfilled on a continuous basis.
• Ensure adherence to applicable HSE legislation and policies as far as reasonably practicable.
• Ensure vehicles are compliant with regulations such as markings, tyres, etc
• Operates Warehouse equipment, eg. Forklift, pallet jacks, etc., for the purpose of moving large and heavy items safely and effectively
• Assist other departments as required
• Update job knowledge by participating in educational opportunities
• Obtain relevant knowledge on the company’s business operations
• Participates in annual and periodic stock counts.
• Assist Operations Team Lead on work related issues as required
• Perform other related duties as required

MINIMUM JOB REQUIREMENTS:

• Bachelor’s Degree in Social Sciences or related field.
• Minimum of two (2) years’ experience in a similar work environment.
• Computer literate with proficient knowledge in Microsoft Office Applications.
• Must be in possession of a Police Certificate of Good Character
• Must be fully vaccinated and in possession of a vaccination card showing immunization for Sars-CoV2 (COVID-19)
• Certified forklift operator would be an asset.
• A valid driver’s license, with at least 5 years driving experience
• Defensive driving certificate will be an asset
• Experience in construction and projects administration.
• Experience with Generators and Electrical Systems would be an asset.
• Familiarity with UPS, Cooling, Air Conditioning would be an asset.
• Experience with budgetary controls.
• Ability to apply procurement procedures relating to specification, competitive quotations, receiving of items and coordinating payments.
• Must be able to work with little or no supervision.
• Ability to work with a diverse team and add towards the growth of the team.
• Efficient problem solving and time management skills.
• Ability to provide solutions to issues which may arise.
• Good verbal communication, the ability to follow oral and written communication.
• Ability to create a plan and accept deviations
• Attention to detail – thoroughness, organization and analysing information
• Communication – excellent report writing, verbal and documentation skills
• Ability to work with minimum supervision
• Excellent Interpersonal Skills & Team Oriented
• Self-Starter: has the ability to work under pressure
• Honesty/Fairness – maintain high levels of performance, honesty and integrity
• Ability to adapt to critical items through prioritization