American Airlines Representative Vacancy

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

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Why you’ll love this job

The Reservations Sales Representative sells American airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel needs

What you’ll do

• As an AAdvantage@ Customer Service Representative you will become an expert in the American Airlines frequent flyer program AAdvantage@ to answer members´questions about options to earn and redeem miles, maintaining AAdvantage@ account up to date, answer questions about special programs and promotions to accrue miles with travel and retail industry partners

As your career progresses, you can move to other functions in the American Airlines contact center and serve customers via inbound calls or chat including but not limited to the following functions:

• Apply sales techniques, while providing scheduling, fare and flight information to our customers in a manner that meets the basic training and normal call guidelines
• Representatives are cross-trained to process domestic/international sales calls, including AAdvantage@ products
• Must display a high level of professionalism, friendliness and composure when dealing with customer including the ability to interpret and resolve customer needs
• In addition, the sales and service representatives will respond to caller inquiries in our non-airline related ventures as call volumes dictate
• All functions are performed within certain time constraints that are based on the average talk and work times of fellow employees.
• Provide navigational support via our Chat channel on aa.com and our mobile app to allow customer to self-serve.

Galaxy Z Fold3 5G

Starting from $899.99

Experience all screen, all the time with an expansive folding display and our first-ever Under Display Camera.

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All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma
• Ability to work a variety of shifts assigned by seniority, according to operational needs
• Ability to read, write, fluently speak and understand the native and the English language
• French Speaker Preferred
• Satisfactory attendance required
• Public communication skills, required
• Operation of computer terminal and standard pc keyboard required
• Minimum 25-49 wpm typing requirement

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.