Call Center Customer Service Vacancy

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

They will listen to clients to understand the reason for their call, and to be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making product recommendations for products that may better suit the client’s needs.
• Adhering to all company policies and procedures.

Call Center Representative Requirements:

High School Diploma or equivalent

More education or experience may be preferred

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

Ability to learn and understand company products, services, and policies

Adaptability and accountability

Promotional products or garment industry experience preferred

Call Center Customer Service Vacancy

Salary is commensurate with experience 45k-55k