UDECOTT Vacancies February 2021

Description

The Floor Attendant is responsible for, but not limited to, directing and assisting customers who require parking.

Summary:                                                                                                 

The Floor Attendant is responsible for, but not limited to, directing and assisting customers who require parking. He/she is must be polite and courteous with the customer at all times to render assistance or in addressing issues or complaints. Customer complaints or issues must be immediately reported to the Shift Supervisor and remedial action taken to resolve same. The customer must be provided with feedback in a timely manner.

The Floor Attendant is required to work on a shift basis and may be assigned to work in any of the car parks owned and/or operated by the Corporation. The incumbent may, however, be required to work outside of his/ her assigned hours of work from time to time to either ensure the efficiency and effectiveness of the car park’s operations or to facilitate special events/activities.

Key Functions & Responsibilities

• Issues car park tickets
• Directs customers to available parking
• Assists customers with accessing parking tickets
• Assists customers with complaints/queries either directly or by ensuring that these issues are re-directed to the Shift Supervisor
• Ensures that customers park only in the designated areas
• Clamp vehicles parked illegally, having followed the appropriate procedure
• Conducts regular walk though of the floors and reports any incidents/issues
• Keeps track of available parking spaces and advises the Shift Supervisor
• Writes simple reports as may be necessary
• Performs any other related duties as may be required by the Shift Supervisor or Car Park Coordinator or Superior

The incumbent is responsible for the efficient and effective management of the day to day operations of car parks under his/her purview.

Summary: 

The incumbent is responsible for the efficient and effective management of the day to day operations of car parks under his/her purview. He/she must develop and implement appropriate systems and processes geared towards the creation of a positive customer experience as well as maximizing revenue generation at such facilities

The operations of the Car Parks under the purview of the Commercial Business Development Department (CBDD) vary and as such, the Car Park Coordinator will be required to work varying hours to ensure proper oversight is provided to the car park operations.

Key Functions & Responsibilities

• Provides overall management of the operations of the car parks assigned
• Responsible for the management of all staff within the operations of the car park system
• Development of staff so as to improve performance of staff individually and collaboratively as a unit
• Rostering of staff so as to ensure that the operations of all car parks are conducted in the most efficient and effective manner, while ensuring that the duties are fairly assigned amongst relevant staff
• Develops an annual action plan for the car park including recommendations for increasing profitability;
• Prepares annual budgets for the car parks and any other revenue generating assets as are assigned;
• Analyses and assesses the financial performance of all revenue generating assets and makes recommendations as necessary;
• Conducts facility walk-throughs on a daily basis to ensure that the physical facility is properly maintained and free from potential HSE related hazards;
• Undertakes action as required to ensure that the Facility is fully functional with minimum downtime;
• Develops internal checklists to ensure that job tasks are undertaken as necessary and in full compliance with pre-determined performance standards;
• Documents and reports on all issues and takes action as necessary to ensure that these matters are resolved within a reasonable timeframe;
• Develops and implements an effective customer feedback mechanisms to aid UDeCOTT’s official decision making process on improved customer service;
• Provides information / feedback to the Head of Department and/or other key internal and external stakeholders on matters of mutual interest;
• Ensures that all car park staff are properly oriented and exposed to routine customer service and any other relevant training as a means of reinforcing positive behavior;
• Conducts employee performance evaluations as are required and advances recommendations to improve level of such performance;
• Ensures that the Supervisors logs all service requests for action in the official database and provide timely  feedback on progress to the Head of Department and/or other internal/external stakeholders;
• Ensures that the Human Resources Division (HRD) is provided with up to date information on the time and attendance records of car park staff for (i) payroll purposes; and (ii) to reduce the incidents of overpayments to car park employees;
• Continuously reviews internal operations and makes recommendations to the Senior Manager for improving overall operational effectiveness and efficiency;
• Drafts operational policies and procedures designed to improve the day to day operations of the car park;
• Ensures that all revenue are accurately accounted for and deposited to the official bank account in keeping with approved policy;
• Conducts random spot checks to ensure that approved procedures and customer service standards are observed by car park at all times;
• Maintains and manages customer/corporate files
• Prepares and /or presents reports on a daily/weekly/monthly basis as required by Senior Manager, Commercial Business Development
• Performs any other related duties as may be assigned

UDECOTT Company Profile

Launched on December 28, 1994, the Urban Development Corporation of Trinidad and Tobago Limited (UDeCOTT) is a limited liability company registered under the Companies Ordinance (Ch. 13 No. 1) and specializes in project management. The Corporation’s line Ministry is the Ministry of Planning, Housing and the Environment. Under the oversight of a Board of Directors, with day to day management by an Executive Chairman and a core of highly trained and experienced professionals, UDeCOTT is charged with bringing the infrastructural aspects of the Government’s Vision 2020 to reality, with oversight of over 60 of the nation’s development projects. The rationale for the establishment of UDeCOTT was based on the following:

The decision to give greater focus to the capital city of Port of Spain as a business and financial centre

The continued regeneration of the city of San Fernando

The development of 13 major urban centres including Tobago as identified in the National Physical Development Plan

This strategy for the creation of a specific company to spearhead this initiative derives from the success of similar institutions popular in many countries across the world including Jamaica and throughout the United Kingdom.

Roles

UDeCOTT delivers on its mandate by using two approaches:

Project Manager

Development Facilitator

The specific approach selected depends on the type of project, the context of development and the requirements of the stakeholders.

UDeCOTT as Project Manager

UDeCOTT can be retained as a Project Manager by Government Ministries to provide project development services beginning with the project conception and ending with delivery of the completed project. In this role, UDeCOTT acts as an agent and provides the following specific services:

Project identification and formulation

Feasibility studies

Planning and environmental studies

Procuring consulting services for architectural and engineering design

Procuring contractors for infrastructure and building construction

Arranging construction management services

Preparing project budgets

Assisting with project financing negotiations

Providing financial management and reporting services.

UDeCOTT as Development Facilitator

UDeCOTT can be retained as Development Facilitator and function essentially as a consultant. UDeCOTT will undertake responsibility for the physical, economic, financial and environmental planning of a project and will mobilize the resources to implement the project.

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