Digicel Transport Manager Vacancy

Company description:

Digicel Group Limited

Job description:

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit http://www.digicelgroup.com for more information

Job Title: Transport and IP Manager

Location: Trinidad & Tobago

Why you’ll enjoy this role:

As the Transport and IP Manager you will be responsible for the operation, administration and maintenance of the transport, broadband and IP core networks while ensuring the all availability and quality targets are achieved. You will ensure all operations activities, projects and implementations are completed with minimal impact to customers. This role requires a strong focus on network metrics and KPIs and reporting while managing teams operations to ensure all goals are achieved.

What you’ll be doing:

• Work with engineers to ensure network stability, quality and availability across transport, broadband and IP.
• Develop appropriate network checks and routines with Engineers across network.  Ensure required monitoring and checks of network metrics completed.
• Develop and KPIs and report to senior technical management.
• Develop processes and procedures for the smooth handover into network operations.
• Ensure network designs are implemented without unintended impact to the network.
• Ensure operations activities do not impact network quality and uptime.
• Ability to manage change effectively throughout the team to support company goals and initiatives
• Ensure support and escalation agreements and procedures are in place with vendors.
• Set objectives for engineers across teams.
• Lead direct reports in the achievement of objectives.
• Ensure process in place to keep all reference \ network documentation up to date.
• Develop OPEX inputs for the relevant teams.
• Ensure engineers are appropriately prepared with tools \ systems for the assigned tasks \ roles.
• Incident management for technical issues impacting teams. Ensure communication to stakeholders and a timely resolution of any issues.
• Provide inputs to business continuity plans.
• Manage technical resources under outage conditions to resolve the issues to restore normal operations within the required time frames.
• Proactive and reactive maintenance – Establish a framework for the execution, tracking and reporting of maintenance activities across the teams to meet aggressive availability and quality targets.
• Incident Management – Execute, enforce and optimize as required the company incident management process to ensure prompt recovery of service interruptions and communication to all stakeholders as the incident progresses. Ensure consistency of response across incidents.
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
• Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.

What you’ll need to succeed in this job

Qualifications:

• Bachelor’s degree AND related certification OR equivalent combination of education and experience.
• 4-6 years’ experience performing similar role / duties.
• Experience in and with the mobile telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.
• Membership with a professional engineering institution or PMP certification will be an asset.

Functional Skills:

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Strong communication (oral and written) and interpersonal skills.

Digicel Transport Manager Vacancy